| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I would like to know the diameter of the camera body because I plan to point it through a hole in a wall of my garage. What size hole is required? | 2023-04-06 | Cameras I have are 62mm diameter and the body is approx 105mm at the longest point. The model is a 510a | JC | 2023-05-01 |
| Diy installation: i get the theory of poe. for a synology-its nas > a 'poe switch' > cat 5 > rlc-510? the 'poe switch' is also connected to my router? | 2022-04-24 | Yes connect router/hub that your ISP gives to the switch, then switch to camera. Standard BT , Sky routers etc don't allow for POE | JC | 2022-04-24 |
| Whats the min power watt for this, do I read this right and it needs less that 8w ? | 2022-11-22 | Correct, I am running off PoE, Max recorded was 17W, probably on startup of the camera, currently consuming 0.2W | SKMSys | 2022-11-22 |
| Whats the min power watt for this, do I read this right and it needs less that 8w ? | 2022-11-22 | Yes, low power or poe | Matt Hodgson | 2022-11-22 |
| Whats the min power watt for this, do I read this right and it needs less that 8w ? | 2022-11-22 | The <8W power consumption stated relates to when you are using a 12V DC power source for the camera. If used over POE (Power Over Ethernet)) the voltage is 48V so the current consumption should be less but taking very much the came power ie 8Watts or less. | JJW | 2022-11-23 |
| Does it work with 2.4g/5ghz dual-band wifi? | 2022-10-16 | Yes | CaNNoN | 2022-10-16 |
| Does it work with 2.4g/5ghz dual-band wifi? | 2022-10-16 | Quick and easy one to answer and that is no. The camera connects via cable that provides power and also sends the data out to your router and that in turn sends the picture/ data stream to your phone or PC. | C. S. Kay | 2022-10-17 |
| Does it work with 2.4g/5ghz dual-band wifi? | 2022-10-16 | It doesnt support WiFi. It is a wired camera and requires an ethernet cable. Works well with PoE. | Matt Hawkins | 2022-10-18 |
| Does it work with 2.4g/5ghz dual-band wifi? | 2022-10-16 | Hello. The camera is a PoE camera and does not support wifi function. If you need a camera that supports 2.4g/5ghz dual-band wifi, you may consider the RLC-510WA https://www.amazon.co.uk/dp/B08SHHR759 | ReolinkEU | 2022-10-20 |
| I have a broken swann nhd 818 camera that i need to replace. will this be a suitable replacement? | 2023-05-04 | Hello. Yes, this 5MP PoE security camera supports the smart person and vehicle detection and has a clearer resolution, suitable for daily use. You can contact us via Amazon Message for more details: https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-05-06 |
| Do I have to use a hub for this camera? I just want the one and linked to my Amazon | 2022-05-14 | Hello. You can power this camera via the DC 12V adapter and connected it to the router. | ReolinkEU | 2022-05-18 |
| Pet - how do I set this to record my cat in the garden? It records insects/rain/sun/shadows, but will not motion detect my cat. | 2022-11-23 | Hello. This security camera can't support pet detection. To avoid the false alarm, you can set up the object size via the Reolink app. If you prefer a Poe camera that supports pet detection, the RLC-810A is recommended. https://www.amazon.co.uk/gp/product/B08F7C37NZ/ | ReolinkEU | 2022-11-28 |
| Would this support being linked to a program like MotionEye? | 2022-09-04 | I don't see any reason why this wouldn't work with CCTV recording software, however best checking MotionEye compatibility list | Jonnybgood | 2023-02-06 |
| Would this support being linked to a program like MotionEye? | 2022-09-04 | Yes I have used it with Motioneye running on a raspberry pi | Mark Stevenson | 2023-04-12 |
| Can the camera feed be viewed on an echo show? | 2022-10-14 | A standard browser works for viewing so if the Echo is as capable a a browser then yes. NB Codec264 needed for sound | W A Money | 2022-10-14 |
| Can the camera feed be viewed on an echo show? | 2022-10-14 | Yes you can. | P. Brimfield | 2022-10-14 |
| Can the camera feed be viewed on an echo show? | 2022-10-14 | Hello. Sorry, currently this 5MP camera is not compatible with Amazon Alexa, please stay tuned! | ReolinkEU | 2022-10-20 |
| Does the camera cycle record to the sd card or does it wipe the sd card when full? | 2023-05-01 | The cameras I have only overwrite the older footage when the card is full. There is always about 5 days worth on the camera that overlooks the drive way and about 7days worth on the camera inside the porch that is trained on the front door. I have 128GB cards fitted to our cameras. So yes they do overwrite the old stuff but only after a few days. Hope this helps. | JC | 2023-05-01 |
| Does the camera cycle record to the sd card or does it wipe the sd card when full? | 2023-05-01 | The camera cycles, deleting the oldest file first. | J M. | 2023-05-01 |
| Does the camera cycle record to the sd card or does it wipe the sd card when full? | 2023-05-01 | It's a cycle. Oldest footage overwritten by the newest. Usually best to have motion only setting for SD card as they can fill up very quickly! | Jon B | 2023-05-01 |
| Can i monitor this camera via rtsp, storing video files to a local nas server, or will it only work with the reolink app/online service? | 2022-03-03 | Yes. Using an rtsp link like rtsp://view:password@192.168.1.21:554//h264Preview_01_main | Handy Casey | 2022-03-03 |
| Can i monitor this camera via rtsp, storing video files to a local nas server, or will it only work with the reolink app/online service? | 2022-03-03 | You can save your videos to a NAS from the Reolink Client on a PC | CaNNoN | 2022-03-03 |
| Can i monitor this camera via rtsp, storing video files to a local nas server, or will it only work with the reolink app/online service? | 2022-03-03 | The app is a ftp / email function that is configurable | Rob B. | 2022-03-03 |
| Can i monitor this camera via rtsp, storing video files to a local nas server, or will it only work with the reolink app/online service? | 2022-03-03 | Yes .Have set up using Blue Iris software which recognized the camera. Also using raspberry pi and motion eye software. | Amazon Customer | 2022-03-06 |
| Can i monitor this camera via rtsp, storing video files to a local nas server, or will it only work with the reolink app/online service? | 2022-03-03 | Hello. You can access this camera via RTSP. It is also possible to connect the camera to your NAS. | ReolinkEU | 2022-03-08 |
| Installation; is it nas>'poe switch' / 'injector'>cat 5/6/7 (30m approx)>rlc-510? does the camera cable need to go into a switch or the router? | 2022-04-24 | I bought a TP-Link TL SG1005P 5-port POE switch. One cable from this switch goes to my camera, another cable from this switch goes to my Netgear GS308 network switch, which my NAS, Router, PC are connected to. Works perfectly. | "shaw_aj" | 2022-04-24 |
| Installation; is it nas>'poe switch' / 'injector'>cat 5/6/7 (30m approx)>rlc-510? does the camera cable need to go into a switch or the router? | 2022-04-24 | A standard BT/Sky router won't cut it as doesn't provide POE, get an injector, switch or NVR. Injector is cheap as chips TP link or similar have lifetime warranty | JC | 2022-04-24 |
| How much is the subscription service? | 2022-06-08 | Hello, please go to Apple Store/Google Play to download the free Reolink APP. Please add the camera according to the instructions of the app. | ReolinkEU | 2022-06-10 |
| If using an sd card to record, can it record continually. eg if i wanted to view a specific time with no activation would this be possible. tia | 2021-07-18 | Yes….SD memory cards will record until full, then overwrite your oldest recordings | CaNNoN | 2021-07-18 |
| If using an sd card to record, can it record continually. eg if i wanted to view a specific time with no activation would this be possible. tia | 2021-07-18 | Hi, I used to operate this cam with an SD card but it was very inconsistent with its playback and I could never view it remotely consistently. If you kept recording it would record over every 96 hours depending on size of memory card used. As a result I purchased Reolink HDD to record in and no have no problems what so ever with either recording or play back either remotely or on my tv. | Amazon Customer | 2021-07-18 |
| If using an sd card to record, can it record continually. eg if i wanted to view a specific time with no activation would this be possible. tia | 2021-07-18 | No, it only records activations - you’d need to connect it up to a NVR for this function. | Rob B. | 2021-07-19 |
| If using an sd card to record, can it record continually. eg if i wanted to view a specific time with no activation would this be possible. tia | 2021-07-18 | Hello, yes! RLC-510A IP camera supports continuous recording, when movement is detected or during scheduled time. All 3 types of video can be saved in the micro SD card, Reolink NVR or FTP server. Choose a way you like and enjoy customized security. | ReolinkEU | 2021-07-20 |
| If using an sd card to record, can it record continually. eg if i wanted to view a specific time with no activation would this be possible. tia | 2021-07-18 | Hi, when setting it up I had the choice of constant record or motion detect. If you have it on constant record it will fill up the sd card quicker. I use a Samsung 256gb micro card so I get a few days to check it before it's written over with motion detect. I belive with constant recording you would get approx 8 hours or on a 512gb card you would get approx 16.5 hours | PAUL DELOHERY | 2021-07-21 |
| Power requiremets needed. To use this camera ? | 2022-09-03 | Either 12v power or better option power over Etherley to the LAN port | Rob McPherson | 2023-02-04 |
| I got your 5mp camera but it did not come with a Uk plug why? | 2022-04-20 | It's designed to take your current cctv's power jack or POE (power from the network cable if you have a POE switch or injector) | Jus360 | 2022-04-21 |
| Are all the lenses subject to barrel distortion? | 2022-05-02 | No the image is clear and there are different settings for image quality too | E. Mckay | 2022-05-02 |
| Are all the lenses subject to barrel distortion? | 2022-05-02 | Hello. So sorry for the inconvenience caused, but I’m afraid the fisheye vision of the camera can't be eliminated:( All of our cameras will have this vision if the camera is placed in a position that has horizontal lines on the image and it near the camera's lens. May I know is it possible for you to change the camera's angle to have a try? | ReolinkEU | 2022-05-08 |
| Am I able to pan and tilt the camera remotely from the app? | 2021-12-15 | No | CaNNoN | 2021-12-15 |
| Am I able to pan and tilt the camera remotely from the app? | 2021-12-15 | No | MWO | 2021-12-16 |
| Am I able to pan and tilt the camera remotely from the app? | 2021-12-15 | No. The camera has a bracket that let's you set and lock it's position. If you want to move it you would have to do it manually there is no remote ability. | Exiled_red | 2021-12-16 |
| Am I able to pan and tilt the camera remotely from the app? | 2021-12-15 | Hi. I'm sorry. This camera doesn't support pan and tilt. The following camera can support it and some of the cameras in them support PTZ：RLC-523WA, RLC-823A, E1 Zoom, E1 Pro(only Pan&Tilt), E1(only Pan&Tilt), E1 outdoor; Argus PT(only Pan&Tilt), Go PT(only Pan&Tilt). https://www.amazon.co.uk/dp/B08SJ52451?ref=myi_title_dp https://www.amazon.co.uk/dp/B07K7HPCVJ?ref=myi_title_dp | ReolinkEU | 2021-12-24 |
| If i have 2 of these cameras with sd cards installed rather than an nvr for storage, do i need to remove the sd card to view any footage? | 2023-04-09 | You can view off the app without removing the cards. | Phil Hilditch | 2023-04-09 |
| If i have 2 of these cameras with sd cards installed rather than an nvr for storage, do i need to remove the sd card to view any footage? | 2023-04-09 | No you can view and download on app on phone or pc | Lee H. | 2023-04-09 |
| If i have 2 of these cameras with sd cards installed rather than an nvr for storage, do i need to remove the sd card to view any footage? | 2023-04-09 | If you have them linked into your network using the ethernet socket then you can view the footage in the reolink app for android or apple. You can also log directly in to the camera as it has it's own web server. | Mark Stevenson | 2023-04-10 |
| If i have 2 of these cameras with sd cards installed rather than an nvr for storage, do i need to remove the sd card to view any footage? | 2023-04-09 | No. You never need to remove it again. The app will show you live coverage of both or you can choose ay of the footage you have recorded. Be that movement events or streams. I hope this helps. I have 3 of them and you can watch live, or recorded, from anywhere in the world that you have wifi or data. | Chris L | 2023-04-10 |
| If i have 2 of these cameras with sd cards installed rather than an nvr for storage, do i need to remove the sd card to view any footage? | 2023-04-09 | Hello. You can playback and download the recording video via the Reolink software directly, no need to remove the sd card. | ReolinkEU | 2023-04-10 |
| How much angle can it be turned in the left right direction | 2023-02-16 | Full 180 degrees from its mount | TD2 | 2023-02-16 |
| How much angle can it be turned in the left right direction | 2023-02-16 | Not sure exactly but would probably be around 200degrees. | Wiltz | 2023-02-16 |
| How much angle can it be turned in the left right direction | 2023-02-16 | Unfortunately, the answer is, it depends. I would guess that it has about a 30 degree sweep left to right whereby tge image is still mostly horizontal. Due to the design of the bracket, IIRC, any more than that requires rotating the camera / image. | Simon | 2023-02-16 |
| How much angle can it be turned in the left right direction | 2023-02-16 | You can turn the wall bracket so the camera goes left, or right. Or like I have done, I put one camera on a bracket at the side if my house to get the angle I need. Another camera I made a wedge behind the wall bracket to tilt it. There are a lot of cheap ways to get what you want. | Edward P S Pickin | 2023-02-16 |
| How much angle can it be turned in the left right direction | 2023-02-16 | I guess the answer is enough! a) you can mount the base any way you want and b) you lock it in place anyway. If you want more left or right position the base to allow maximum movement in the desired direction | Rob McPherson | 2023-02-16 |
| How much angle can it be turned in the left right direction | 2023-02-16 | The general movement is small about 5-10 degrees but there is a slot in the mounting which allows the camera to be turned 90 degrees. You have to take care to mount the camera so the slot in the fixed part of the mounting is in the right | JJW | 2023-02-16 |
| How much angle can it be turned in the left right direction | 2023-02-16 | This is a ball and socket mount, which will swivel through roughly 110 degrees in any direction. Tighten to almost locked, then adjust using image on phone, then finally lock in position. | DansGranddad | 2023-02-16 |
| How much angle can it be turned in the left right direction | 2023-02-16 | Hello. When installing the camera, you can rotate the camera left right 360 degrees, and 70 degrees up and down. And we have attached a video on how to install the camera to the wall for your reference if needed. | ReolinkEU | 2023-02-20 |
| What is the length of the DC power lead and what colour wire is the 10m ethernet cable | 2022-08-24 | Hello. The length of the black tail cable attached to the camera is 700mm. This Reolink 5MP POE camera also comes with a 1m blue Network Cable. But the DC power adapter is not supplied. You may power up the camera with a 12V DC adapter or a POE NVR/switch/injector. Reolink POE cameras support T-568B connectors and CAT5, CAT6, CAT7 with 8 PIN Ethernet cables. Here is a link for your reference: https://www.amazon.co.uk/gp/product/B08DHZ11HQ | ReolinkEU | 2022-09-06 |
| Do i need a qvr to connect the camera on 1st use or at any point please. | 2023-02-06 | not sure what a QVR is, to setup the camera you connect to the network then scan the QR code on the camera, this will allow you to setup the camera including password, username, etc... it is a er quick and easy process especially on future cameras as you will already have the reolink app installed. in short you need a POE switch and a mobile device to set this up | Jonnybgood | 2023-02-06 |
| Do i need a qvr to connect the camera on 1st use or at any point please. | 2023-02-06 | Use the ethernet port to connect it to a device on your network running the reolink app. | Ian | 2023-02-06 |
| Do i need a qvr to connect the camera on 1st use or at any point please. | 2023-02-06 | No, I set them up using my pc. Quite simple. I would say you could set them up just using the phone app if needs be. | Phil Hilditch | 2023-02-06 |
| Do i need a qvr to connect the camera on 1st use or at any point please. | 2023-02-06 | Not sure what you mean by a 'qvr' if you mean a QR code, the answer is no if connecting to a PC but might be useful when connecting to a smartphone in order to download the Reolink App, but you could get the app using your phone browser. | JJW | 2023-02-06 |
| Do i need a qvr to connect the camera on 1st use or at any point please. | 2023-02-06 | No, you can do everything through the web interface via a pc. The video capacity will be (very) limited to the card size you use. I'm using an old 2tb NAS which I clear every month back to the last 7 days. I have 3 cameras, one of which is constantly activated by movement on the road outside. I have it set like that as neighbours have had stuff stolen from their cars. This really bumps up the storage requirement. | Tony | 2023-02-06 |
| Do i need a qvr to connect the camera on 1st use or at any point please. | 2023-02-06 | Hello. The NVR is not a must. You can power this Poe outdoor security camera via the DC 12V adapter or the 48V 802.3afxa0compliant Poe switch and insert the sd card to save the recording. Then you can watch the living video stream and record video via the Reolink APP downloaded on your phone and PC Client for free. | ReolinkEU | 2023-02-08 |
| Does this camera need a subscription | 2023-02-04 | No, the data is stored on an internal so card. | Mr. B. Kershaw | 2023-02-04 |
| Does this camera need a subscription | 2023-02-04 | No, the camera doesn't require a subscription. | Belinda | 2023-02-04 |
| Does this camera need a subscription | 2023-02-04 | No subscription required but I assume you mean to record captured video to a cloud storage system and if that’s what you mean it will be yes you do need a sub, assuming they do one. Mine sits on my local network and records to a local network recorder and in turn can be viewed without a subscription.I think you can put a mini SD card in the camera to record to that but I’ve never use it because if someone nicks your camera you video of the thief goes with it. You can down load an app for your phone for viewing away from home and works OK with my iPhone but the app for viewing locally on your PC is a bit clunky but works once you get your head around it. | C. S. Kay | 2023-02-04 |
| Does this camera need a subscription | 2023-02-04 | No! | Chris | 2023-02-04 |
| Does this camera need a subscription | 2023-02-04 | No | Francesco | 2023-02-04 |
| Does this camera need a subscription | 2023-02-04 | No and if the switch has power over ethernet it will work fine. | Mario Pascoal | 2023-02-04 |
| Does this camera need a subscription | 2023-02-04 | No | TD2 | 2023-02-04 |
| Does this camera need a subscription | 2023-02-04 | No it connects to a nor so it gets its power from that and u use the net to watch on a screen at home it u can connect the net to ur home router and watch ur cctv from ur phone | Dylan Bailey. | 2023-02-04 |
| Does this camera need a subscription | 2023-02-04 | No | Rob McPherson | 2023-02-04 |
| Does this camera need a subscription | 2023-02-04 | No, but you have to provide your own storage, either a NVR or SD card if you want to record events. | Richard M. | 2023-02-06 |
| Does this camera need a subscription | 2023-02-04 | Hello. There's no monthly fee required. Reolink App is free for Reolink customers. | ReolinkEU | 2023-02-08 |
| Does this camera need a subscription | 2023-02-04 | No subscription required. Just an SD card or NVR (recorder ) to store footage. | chaplin | 2023-02-10 |
| Sd card - how many days recording can you expect from a 64gb micro sd card, and also the same for a 128gb micro sd card? | 2022-08-17 | Sorry don’t know, as running cctv from a hdd recorder | Paul Tierney | 2022-08-17 |
| Sd card - how many days recording can you expect from a 64gb micro sd card, and also the same for a 128gb micro sd card? | 2022-08-17 | "Hi, the bitrate affects video quality and recording file size. In general, the higher the bitrate, the better the image and audio quality and the larger the file size. Here is the relationship between SD card capacity, bitrate, and recording time: 1. By 128GB SD card, with a bitrate of 2048 kbps, this camera can record for 145.6 hours; with a bitrate of 5120 kbps, this camera can record for 58.3 hours; with a bit rate of 8192 kbps, this camera can record for 36.4 hours. 2. By 64GB SD card, with a bitrate of 2048 kbps, this camera can record for 72.8 hours; with a bitrate of 5120 kbps, this camera can record for 29.1 hours; with a bit rate of 8192 kbps, this camera can record for 18.2 hours. If you have any questions about SD cards, feel free to contact us via Amazon message." | ReolinkEU | 2022-08-22 |
| Poe injector needed for the camera to power on? | 2022-10-15 | You either need a PoE enabled switch or a PoE injector. I used an injector to setup before I replaced with a PoE enabled switch for both my cameras. | Matt Hawkins | 2022-10-18 |
| Poe injector needed for the camera to power on? | 2022-10-15 | Hello. You may power on Outdoor Security Camera RLC-510A via PoExa0injector/switch or PoE NVR directly, or by using the DC 12V power adapter(not included in the box). Please make sure that the PoE injector/switch is 802.3afxa0compliant (48V) and supports active mode. | ReolinkEU | 2022-10-20 |
| Is it possible to fully set up the camera using a normal web browser (Firefox) and not use the app at all? | 2023-06-06 | YES by PC by Program ;) | Mariusz Kolodziejski | 2023-06-07 |
| Is it possible to fully set up the camera using a normal web browser (Firefox) and not use the app at all? | 2023-06-06 | Hello. Yes, you can set up this PoE outdoor security camera via a web browser. You need to log in to the camera via its IP address for set up. For more details, please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-06-07 |
| Does the motion detection zone work with vehicle/person detection? I read it didn’t when they were released, but don’t know if fw has fixed now, thx. | 2023-05-21 | Sorry never tried the motion detection, the camera is on constant record with several different cameras, it is the best picture though. | G6yak | 2023-05-21 |
| Does the motion detection zone work with vehicle/person detection? I read it didn’t when they were released, but don’t know if fw has fixed now, thx. | 2023-05-21 | Hello. Yes, if you set up the vehicle/person detection, then the detection zones that you create are for the vehicle/ person. | ReolinkEU | 2023-05-22 |
| Does the motion detection zone work with vehicle/person detection? I read it didn’t when they were released, but don’t know if fw has fixed now, thx. | 2023-05-21 | Mine does. It saves loads of time looking for something. | EW | 2023-05-23 |