| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| When viewing recordings via the app, is it possible to download/save them to your phone? | 2022-11-01 | I have a different model from one in the image. I would think the app is the same throughout. On the app there is a history button. Also there is a record option. Camera also has a SD memory card. Hope this helps as I have said mine is a different model but I would think they are very much same layout software etc. The app automatically saves history to your phone. There are many settings for recording etc. | b.davis | 2022-11-01 |
| When viewing recordings via the app, is it possible to download/save them to your phone? | 2022-11-01 | They are automatically saved to your phone when you set up the camera You can access them by tapping‘History’ or for a charge ,upload to the cloud. All details are accessible after you set up the camera on the App. | c. n. | 2022-11-01 |
| When viewing recordings via the app, is it possible to download/save them to your phone? | 2022-11-01 | Yes you can do that | JM | 2022-11-01 |
| When viewing recordings via the app, is it possible to download/save them to your phone? | 2022-11-01 | Yes, thankfully. | Petet | 2022-11-01 |
| When viewing recordings via the app, is it possible to download/save them to your phone? | 2022-11-01 | Yes, while watching the playback of the recording press the record icon in the app | Kevin Roberts | 2022-11-01 |
| When viewing recordings via the app, is it possible to download/save them to your phone? | 2022-11-01 | Yes, playback the recording in history & tap record. Then select CloudEdge Album to see the recording. | Amazon Customer | 2022-11-01 |
| Does anyone know why the app keeps logging me out all the time please | 2023-02-05 | Are you running the cctv through the cloud edge app? | Colin Morgan | 2023-02-05 |
| Does anyone know why the app keeps logging me out all the time please | 2023-02-05 | Is there anyone else logging in to the same camera | Siobhan | 2023-02-05 |
| Does anyone know why the app keeps logging me out all the time please | 2023-02-05 | Had no problem myself. Have you saved your login details on your device? | keith fox | 2023-02-05 |
| Does anyone know why the app keeps logging me out all the time please | 2023-02-05 | It logs you out if your using more than one device | Lynne Budden | 2023-02-06 |
| Hi, has anyone used these cameras in hot climates with direct sunlight on the camera all day? E.g Mediterranean climate, summers up to 38-40 c? Tk u | 2022-08-31 | we have had really hot weather in England. Since having the camera fitted it has worked every night. Best thing i have ever bought. Well worth the money. All my family have now bought them. | KATHLEEN LUMBY | 2022-08-31 |
| Hi, has anyone used these cameras in hot climates with direct sunlight on the camera all day? E.g Mediterranean climate, summers up to 38-40 c? Tk u | 2022-08-31 | must admit there is glare apparent when hit with direct sunlight. Image not clear. To be fsir this would be the case no matter what camera is used. | eric bidwell | 2022-08-31 |
| Hi, has anyone used these cameras in hot climates with direct sunlight on the camera all day? E.g Mediterranean climate, summers up to 38-40 c? Tk u | 2022-08-31 | It has worked fine during the extreme heat so I should think it will function all right in hot climate | Nello Mauri | 2022-08-31 |
| Does it work with 5 Ghz router? | 2022-10-10 | According to the manual it only supports 2.4ghz Wi-Fi | Mr H. | 2022-10-10 |
| Does it work with 5 Ghz router? | 2022-10-10 | Yes it does | diane | 2022-10-11 |
| Can I use this camera on a neighbours Wi-Fi with permission due to camera location but have the app on my mobile. | 2022-11-05 | Wi-Fi is Wi-Fi so yeah | Mr H. | 2022-11-05 |
| Can I use this camera on a neighbours Wi-Fi with permission due to camera location but have the app on my mobile. | 2022-11-05 | Yes | Ms. Pauline Done | 2022-11-05 |
| Can I use this camera on a neighbours Wi-Fi with permission due to camera location but have the app on my mobile. | 2022-11-05 | You set the camera up and connect to Wi-Fi and input password through your phone. Never tried what your describing but as long as it’s paired with qr code and your handset has the correct Wi-Fi code, don’t see why it would not work. | Cms_holmesg | 2022-11-06 |
| My brand new system does not seem to be charging via the solar panel. How can you check the panel is ok and if it is not, how do I get a replacement? | 2023-05-08 | Plug another mini usb device into the solar panel like a tablet ( must be in direct sunlight ) see if it starts to charge. This is how I check to see if my solar panels are working | LEE LOWDEN | 2023-05-08 |
| My brand new system does not seem to be charging via the solar panel. How can you check the panel is ok and if it is not, how do I get a replacement? | 2023-05-08 | I haven't found any menu that allows you to check why the camera is not charging. Before going back to Amazon or the manufacturer check.the connections and also is the panel placed in a position that is catching enough light. Might also be that the light is insufficient to charge up the camera... | Uncle Fester | 2023-05-08 |
| Battery compartment - does anyone know how to open the battery compartment at the back of the camera? Is it slide off, pull off or another way? | 2022-11-19 | You have to dismantle the camera from the front, no easy task but I did it when it stopped working. They are supposed to be sealed units but there's always a way in. | Mr Richard Clark | 2023-04-16 |
| can i just use this camera with an sdcard as do not want to pay subscription to cloud as am an oap | 2023-04-15 | Yes you can. It links to your WiFi you down load an app you can watch it live, scroll back it sends you pictures as an alert when it detects movement. | Simon F | 2023-04-15 |
| can i just use this camera with an sdcard as do not want to pay subscription to cloud as am an oap | 2023-04-15 | Yes you can my guy. | Wilsarno | 2023-04-15 |
| can i just use this camera with an sdcard as do not want to pay subscription to cloud as am an oap | 2023-04-15 | Yes | Rie tay | 2023-04-15 |
| can i just use this camera with an sdcard as do not want to pay subscription to cloud as am an oap | 2023-04-15 | Yes you can use the camera without subscribing to the cloud. The SD card will store the data and you can download to your phone via WIFI. | Amazon Customer | 2023-04-15 |
| can i just use this camera with an sdcard as do not want to pay subscription to cloud as am an oap | 2023-04-15 | Yes | sholland | 2023-04-16 |
| can i just use this camera with an sdcard as do not want to pay subscription to cloud as am an oap | 2023-04-15 | Yes, that's exactly what I do. You can still use the app to get all the playback features. I use a 64Gb sd card which in 12 months is still no where near full. | Mr Richard Clark | 2023-04-16 |
| can i just use this camera with an sdcard as do not want to pay subscription to cloud as am an oap | 2023-04-15 | Yes you can and you will still get alerts to your paired smart phone that records a few seconds depending on your chosen set up at each activation. | Cms_holmesg | 2023-04-16 |
| can i just use this camera with an sdcard as do not want to pay subscription to cloud as am an oap | 2023-04-15 | Yes you can just use an sd card. | mr sp kingston | 2023-04-17 |
| can i just use this camera with an sdcard as do not want to pay subscription to cloud as am an oap | 2023-04-15 | Yes you can - that’s what I do - it’s a really good camera for the money | wershy | 2023-04-18 |
| Should the solar panel show up as charging in the camera app? | 2022-10-01 | Mine doesn’t. But if you get the bleeps while setting it up, I guess the sun is doing it’s job 🌞 | Ms. Pauline Done | 2022-10-01 |
| Should the solar panel show up as charging in the camera app? | 2022-10-01 | Camera app has a small battery icon which shows the charge in the camera app when the camera is on. Not sure if it states when charging but if you timed it say for an hour you would see the battery icon bar moving up. It may say charging but my ieGeek camera is mains charged I plug in and charge once per month and its outside at the moment in the rain. Just noticed if you go into the app settings at the top it also shows battery icon. b.davis | b.davis | 2022-10-01 |
| Should the solar panel show up as charging in the camera app? | 2022-10-01 | On my app the battery level shows how much the battery is charged,it's on the top right hand corner of the app. | albert gregory | 2022-10-01 |
| Should the solar panel show up as charging in the camera app? | 2022-10-01 | Yes mine does | Bekki | 2022-10-01 |
| Should the solar panel show up as charging in the camera app? | 2022-10-01 | The camera will show charging or charged in the app. Yes | BIG AL MAINTENANCE | 2022-10-01 |
| I know i cannot connect to the home wi-fi outside my house so i presume that means the camera will not work? | 2022-08-25 | It will record on to sd card but you will not get live feed. | BIG AL MAINTENANCE | 2022-08-25 |
| I know i cannot connect to the home wi-fi outside my house so i presume that means the camera will not work? | 2022-08-25 | Hi, yea I believe that you need Wi-Fi to link to the camera and access the recordings. So I am afraid that it won’t work if you are unable to get Wi-Fi outside. I have it connected to my Wi-Fi, so couldn’t say for definite that it won’t work, but I do not see how you will access the camera if it’s not on your Wi-Fi. Hope that helps | P Baker | 2022-08-25 |
| I know i cannot connect to the home wi-fi outside my house so i presume that means the camera will not work? | 2022-08-25 | You may be able to connect to your home wifi. It will depend on the range of your router. If not you can always lease a mobile router. This will mean an extra expense so I guess it will depend on how much you want camera security. Good luck 🤞 | Ms. Pauline Done | 2022-08-25 |
| I know i cannot connect to the home wi-fi outside my house so i presume that means the camera will not work? | 2022-08-25 | It will except a memory card, so it will still record onto the memory card | Amazon Customer | 2022-08-26 |
| How do I tell if the solar charger is working? Its all installed correctly, panel is facing aouth and tipped at about 20° | 2022-10-24 | Needs good 24 hours sunlight when first installed then you should see on your phone | kristine briggs | 2022-10-24 |
| How do I tell if the solar charger is working? Its all installed correctly, panel is facing aouth and tipped at about 20° | 2022-10-24 | Hi. Your battery should stay topped up and charged to100% which can be checked via the settings. There should be nothing for you to do, I put mine up 2 months ago and the battery is still saying 100%, again South facing which is extremely handy. | JM | 2022-10-24 |
| How do I tell if the solar charger is working? Its all installed correctly, panel is facing aouth and tipped at about 20° | 2022-10-24 | You should see on app photos | BusyLady | 2022-10-24 |
| How do I tell if the solar charger is working? Its all installed correctly, panel is facing aouth and tipped at about 20° | 2022-10-24 | The battery should have a lightning bolt. The solar charging is not the best to be honest | Murphyl28 | 2022-10-24 |
| How do I tell if the solar charger is working? Its all installed correctly, panel is facing aouth and tipped at about 20° | 2022-10-24 | In the battery management in the app, you’ll either see the percentage of the current charge or it’ll show charging, when it shows charging the solar panel is charging the battery, it only does it once battery drops low enough, also the solar panel needs time to charge up enough to then charge the camera battery, | Kevin Roberts | 2022-10-24 |
| How do I tell if the solar charger is working? Its all installed correctly, panel is facing aouth and tipped at about 20° | 2022-10-24 | I must admit mine is in the right place but I have to take it down every couple of months and charge it so I have now ordered a long USB cable to plug in as its not as if my back garden is busy just me and the dog and grandkids every 2 weeks so just keep checking the battery level | Lynne Oatridge | 2022-10-25 |
| How do I tell if the solar charger is working? Its all installed correctly, panel is facing aouth and tipped at about 20° | 2022-10-24 | Video could not be loaded | ieGeek Security Store | 2022-10-26 |
| How long does the unit stay charged for or do you have to get 'up & down ladders' ??? | 2023-06-02 | Had one for 12 months, not had to get the ladder out since installation. | keith fox | 2023-06-02 |
| How long does the unit stay charged for or do you have to get 'up & down ladders' ??? | 2023-06-02 | If the solar panel receives maximum sunlight at its location you should never have to take it down for recharging. I have 3 cameras with only a few hours of sunlight due to the location and only one requires recharging occasionally when it gets no sun in the winter. | Amazon Customer | 2023-06-02 |
| How long does the unit stay charged for or do you have to get 'up & down ladders' ??? | 2023-06-02 | My camera has been up for 1 year. Records all comings and goings to the front door. Gets direct sunlight only in the morning and battery still showing 100%, so no you shouldn't need to touch the camera when up. | C. Pilbeam | 2023-06-02 |
| How long does the unit stay charged for or do you have to get 'up & down ladders' ??? | 2023-06-02 | If linked to solar panel stays charged all of the time. | Jonno | 2023-06-02 |
| How long does the unit stay charged for or do you have to get 'up & down ladders' ??? | 2023-06-02 | It has stayed charged from the moment I installed it, the battery charge did drop to 3% during the winter, but still worked and no need to recharge | Simon Sparrow | 2023-06-02 |
| How long does the unit stay charged for or do you have to get 'up & down ladders' ??? | 2023-06-02 | Not sure how long it will last, i all depends on how often it is activated, if you have the solar power panel you won't need to worry. Hope this helps. | mr sp kingston | 2023-06-03 |
| How long does the unit stay charged for or do you have to get 'up & down ladders' ??? | 2023-06-02 | Hi, You need to keep the solar panel clean to get best results. Poor weather conditions affects how much the solar panel is gaining in power. So far, a replacement rechargeable battery has not been needed. I found the images sent to my mobile phone used up the battery on my mobile phone a lot. | Helen | 2023-06-05 |
| Is this camera wifi encrypted secure? | 2022-10-19 | When I open the remote viewer it certainly says it’s opening an encrypted channel if that helps? | Cms_holmesg | 2022-10-19 |
| Is this camera wifi encrypted secure? | 2022-10-19 | I guess so! It talks to my phone/iPad very successfully. We’ve had no troubles but you need a card in it. | Mrs. M. A. Shepherd | 2022-10-19 |
| Is this camera wifi encrypted secure? | 2022-10-19 | Depends on your Wi-Fi if it is then your ok. | BIG AL MAINTENANCE | 2022-10-19 |
| Got 128 card installed in cctv camera. How do i continuously record? When i press record on app and come out of app recording stops! | 2022-11-05 | You can’t. It will only record when motion censor is activated and then you have to set up with the app how long to record for. I put mine in the bin to be honest. | BIG AL MAINTENANCE | 2022-11-05 |
| Got 128 card installed in cctv camera. How do i continuously record? When i press record on app and come out of app recording stops! | 2022-11-05 | The camera works on motion. You can set it either to detect any movement or only to activate when it detects a person. | Matt | 2022-11-05 |
| Got 128 card installed in cctv camera. How do i continuously record? When i press record on app and come out of app recording stops! | 2022-11-05 | It won’t record continuously. | Powertoolman | 2022-11-06 |
| 1). What is the motion detection range? 2). What is the wi-fi distance beyond which the camera will not work? | 2023-03-26 | Motion detection range is variable and can be adjusted details are in the product specification. WiFi depends on the strength of the signal at the site you want to place the camera. Check with your smartphone if you have good WiFi reception before siting the camera. Camera will still work well and send pictures back to the app as long as the reception is stable even at a lower signal strength. | keith fox | 2023-03-26 |
| 1). What is the motion detection range? 2). What is the wi-fi distance beyond which the camera will not work? | 2023-03-26 | Sensor range i would estimate from my own set up to be about 10m though occasionally can be set off beyond this Wifi range does depend on your router and set up / boosters. Set up uses you paired telephone to monitor signal as you move to desired spot but if signal drops off, you know you are too far away. My camera is approx 10m away from nearest wifi source and passing through one brick wall as a guide but signal dropped off quite quickly beyond that. Hope that helps | Cms_holmesg | 2023-03-26 |