| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Having Connection problems, connected straight away and worked for a week but now won’t connect. Have re set but still no connection. Any ideas? | 2023-04-18 | Check your data that came with the card.. Think its only 100mb... If you've used that up it won't transmit... Best I can help... But if its used up go and buy a sim only deal and put that simple card in.... I get 60gb a month for £8... | gav | 2023-04-18 |
| No reply from company with direct e-mail. if i do not top up data monthly will i be out of contract? could i re join at a later date? | 2023-02-10 | No it does not | Bungy | 2023-02-11 |
| Can this camera work with only poe - i.e. i dont need to.run 4g or a power connection? | 2023-03-01 | I’m not sure what you mean. You obviously need a power connection of some sort or it won’t work. There’s a SIM card installed when it’s delivered, that’s an 02 4g card, I’ve tried a different sim but couldn’t get it to work, someone else has though and they have left the comment in Amazon Reviews. It’s such a great camera, I wouldn’t hesitate to buy another if I needed to. | Annie12 | 2023-03-01 |
| What sim have people bought to replace the original? Does it need to be data only? | 2023-04-18 | Yes it only needs to be data only. I use a vodaphone sim which is only £6 a month | Brian | 2023-04-18 |
| Is this purely wireless for its power? can you recharge it? | 2023-05-08 | It uses 240 volt mains power. Recharging does not apply. | Roy Hopkins | 2023-05-08 |
| Is this purely wireless for its power? can you recharge it? | 2023-05-08 | It works using a mains power unit, that is supplied with the camera. | Mr P Halfpenny | 2023-05-08 |
| Is this purely wireless for its power? can you recharge it? | 2023-05-08 | This particular model plugs into a power supply. | Bill Smith | 2023-05-08 |
| Is this purely wireless for its power? can you recharge it? | 2023-05-08 | This particular one needs a mains power supply.... | gav | 2023-05-08 |
| Is this purely wireless for its power? can you recharge it? | 2023-05-08 | It has to be plugged into the mains, I run it off an outdoor extension cable | denise shaw | 2023-05-08 |
| Does the data rollover to the next month if it is not fully used? | 2023-02-10 | I used my own data sim | balsun | 2023-02-10 |
| Does the data rollover to the next month if it is not fully used? | 2023-02-10 | No it does not | Bungy | 2023-02-11 |
| Having Connection problems, have bought additional data but still won’t connect. Have re set but still no connection. Any ideas? | 2023-04-18 | Once the sim card is inserted it should connect straight away. It will also need an SD card to record video surveillance. Have you added the Genbolt app to your phone and scanned the QR code of the camera from the manual too add it to your phone | Brian | 2023-04-18 |
| Having Connection problems, have bought additional data but still won’t connect. Have re set but still no connection. Any ideas? | 2023-04-18 | I bought a different data network sim. One that works better in my area and have had no problems at all. | S Rice | 2023-04-19 |
| Could I connect this camera to a 12V car battery? | 2023-02-20 | Hi, we have ours plugged into the mains but have read that other people converted theirs to run on a battery because they needed them out in isolated paddocks/fields etc. it’s a fantastic camera and we will definitely get the same when this one wears out! | Annie12 | 2023-02-20 |
| Could I connect this camera to a 12V car battery? | 2023-02-20 | Hi， The DC power adapter plug for this 4g camera is 5.5 x 2.1mm DC12V 2A，you can see if it fits your car battery. If more questions, please feel free to contact us. uk@genbolt.com | GENBOLT Direct | 2023-02-20 |
| Could I connect this camera to a 12V car battery? | 2023-02-20 | I’m sure the supplied mains adapter gives out 12v so technically yes, the mains adapter is quite powerful though so not sure how long the battery would power the camera for before a recharge would be needed.. | Martin C. | 2023-02-20 |
| Could I connect this camera to a 12V car battery? | 2023-02-20 | You could but id just get the solar version | Michael b. | 2023-02-20 |
| Could I connect this camera to a 12V car battery? | 2023-02-20 | NO. Not for any reason. | Roy Hopkins | 2023-02-20 |
| Could I connect this camera to a 12V car battery? | 2023-02-20 | Possibly, you'd need an inverter more likely. It runs off a 240v to 5v (or so ) supply. If you were handy you could make a circuit to step down 123v to 5v ( or whatever. | Rob-P | 2023-02-21 |
| Camera seems to be using lots of data. Its using 500mb a day is this normal? It is only used for checking sheep in a shed | 2023-02-24 | Yeah definitely shouldn’t be using this much, we too use ours for checking sheep in shed & have had it up for 10 days and haven’t even used 1GB of data yet. We run it off a GiffGaff SIM card | Amazon Customer | 2023-02-24 |
| Can you use any sim in this camera | 2023-02-02 | Yes! However, the sim that comes with it, will automatically log onto the best network. We have moved it through two locations. Excellent contracts for 90 days | Bungy | 2023-02-02 |
| Can you use any sim in this camera | 2023-02-02 | Possibly, they cost very little now. The mmanual says We recommend the Genbolt 4G SIM card. Don't know much about that. | Rob-P | 2023-02-02 |
| Can you use any sim in this camera | 2023-02-02 | Yes i bought one and its on Vodafone now but was on a ee sim | Michael b. | 2023-02-02 |
| Can you use any sim in this camera | 2023-02-02 | wifi | Samppa | 2023-02-02 |