| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does this include the new rlc-820a cameras? as it does not appear to specify what actual cameras you get with this? | 2021-04-21 | It does say in there. Cameras are D800 | SoulKilla | 2021-04-21 |
| Does this include the new rlc-820a cameras? as it does not appear to specify what actual cameras you get with this? | 2021-04-21 | These are not the 820a cameras, however they have the same resolution as them but without the person / vehicle detection function. The 820a cameras come with white cabling too. Both do exactly the same minus this function. The NVR supplied does support the new 820a cameras so you can add these on to this system as and when you need to. | HITZ | 2021-04-22 |
| Does this include the new rlc-820a cameras? as it does not appear to specify what actual cameras you get with this? | 2021-04-21 | Hello, no, this system includes 4 D800 cameras. If you're interested in NVR kit including RLC-820A, you may refer to https://www.amazon.co.uk/dp/B087CX8K1R | ReolinkEU | 2021-04-22 |
| Does this include the new rlc-820a cameras? as it does not appear to specify what actual cameras you get with this? | 2021-04-21 | My kit came with 4 D800 cameras In the product code (eg. RLK8-800D4) RLK8 is the 8 channel nvr, 800 is the camera, D is the dome, 4 means 4 supplied | Phil S. | 2021-04-25 |
| Is there a way to turn the infrared lights off during the night? | 2023-01-12 | Yes you can turn them off per camera trough the App. Default setting is Auto but there is a option to set them to stay off. | Nilesh Patel | 2023-01-13 |
| Is there a way to turn the infrared lights off during the night? | 2023-01-12 | I don't know but the night time footage is excellent. | Nigel K. | 2023-01-13 |
| Is there a way to turn the infrared lights off during the night? | 2023-01-12 | Hello. Yes, you can access the NVR via the Reolink app and go to Device Settings > Advanced>Infraredxa0Lights page to set it as "Stay off". | ReolinkEU | 2023-01-16 |
| Can the image be rotated using the software? For example, if I mount the camera on the side of a wall instead of on the underside of my roof. | 2021-05-16 | Yes | Priti P. | 2021-05-16 |
| Can the image be rotated using the software? For example, if I mount the camera on the side of a wall instead of on the underside of my roof. | 2021-05-16 | Software you can only flip the image. But hardware u can just rotate the camera. It can turn round within the hood to any way round | SoulKilla | 2021-05-16 |
| Can the image be rotated using the software? For example, if I mount the camera on the side of a wall instead of on the underside of my roof. | 2021-05-16 | Hi. You can rotate the camera within the dome housing that is mounted on the wall so the orientation is always the correct way for the monitor. | David Clare | 2021-05-17 |
| Can the image be rotated using the software? For example, if I mount the camera on the side of a wall instead of on the underside of my roof. | 2021-05-16 | No the cameras are in a fixed position. You can zoom but not rotate. There are adding cameras where you can rotate with the software on the mobile app. | Nilesh Patel | 2021-05-17 |
| Can the image be rotated using the software? For example, if I mount the camera on the side of a wall instead of on the underside of my roof. | 2021-05-16 | The cameras can be fitted at any angle, vertical / horizontal / angled / under mounted, top mounted and side mounted so there is no need to rotate the image. Just rotate the actual camera to the desired angle and then mount it to the surface where you want them. | HITZ | 2021-05-17 |
| Can the image be rotated using the software? For example, if I mount the camera on the side of a wall instead of on the underside of my roof. | 2021-05-16 | The camera can swivel 360 degrees to point in any direction radially from the base. The camera will also roll a set amount too (for example- mounted onto a wall you could swivel it to face a certain direction and roll it so the picture is up right). There is also an option to digitally flip the picture upside down for the purpose of inverted cameras. | Daniel | 2021-05-17 |
| Can the image be rotated using the software? For example, if I mount the camera on the side of a wall instead of on the underside of my roof. | 2021-05-16 | Hello, the image can be rotated 180° via Reolink software. Please rest assured, you can manually rotate the camera horizontally 360° and vertically 70° to adjust the installation angle, so you can install it on the wall or the ceiling without worrying about the viewing angle. | ReolinkEU | 2021-05-17 |
| Can the image be rotated using the software? For example, if I mount the camera on the side of a wall instead of on the underside of my roof. | 2021-05-16 | Yes...software allows the rotation of the image.... with the dome cameras this tends not to be an issue as the camera has full rotation and movement in the housing hope this helps | Phil S. | 2021-05-18 |
| Hello, Do you have to connect the lan cable from the nvr to the router, or will it connect via wifi? Thank you | 2021-06-10 | Hello, yes, you would need to connect the lan cable from the nvr to the router, the recorder NVR do not have the built-in WiFi mode. | ReolinkEU | 2021-06-11 |
| Hello, Do you have to connect the lan cable from the nvr to the router, or will it connect via wifi? Thank you | 2021-06-10 | The NVR requires hardwiring into the router, it does not have WIFI built in. | Paul S. | 2021-06-11 |
| Does this have optical zoom and can it pick up number plates? | 2022-11-22 | No | HA | 2022-11-22 |
| Does this have optical zoom and can it pick up number plates? | 2022-11-22 | Yes you can be zoom in using the app . Number plates can be read in day light , night time can be probermatic due to low light! | ron groom | 2022-11-22 |
| Does this have optical zoom and can it pick up number plates? | 2022-11-22 | Is not a MPR camera but you can see the number plate and it has zoom. | Marian | 2022-11-23 |
| Does this have optical zoom and can it pick up number plates? | 2022-11-22 | Hello. This camera can Security Camera System can only support digital zoom. And we do not recommend applying it to catch license plates as there may be a light reflection on the number plate and the speed of the car would also affect the performance. If you prefer a camera that supports optical zoom, the RLC-822A is recommended. https://www.amazon.co.uk/gp/product/B08PYCS7QF/ | ReolinkEU | 2022-11-24 |
| Is the NVR wifi enabled or only connect to router/internet via cable? | 2022-11-29 | Only connection via ethernet cable | ron groom | 2022-11-29 |
| Is the NVR wifi enabled or only connect to router/internet via cable? | 2022-11-29 | Via router | HA | 2022-11-29 |
| Is the NVR wifi enabled or only connect to router/internet via cable? | 2022-11-29 | I’ve wired mine to the router via an Ethernet cable…. Don’t think it can be Wi-Fi connected to the router… I made my own Ethernet cables with cat5/6 and rj45 connectors | Phil S. | 2022-11-30 |
| Is the NVR wifi enabled or only connect to router/internet via cable? | 2022-11-29 | The NVR is not wifi enabled. You can either connect the cameras direct to the NVR or to your router. Either way you still need to connect the NVR to the router via a cable. | David Clare | 2022-11-30 |
| Is the NVR wifi enabled or only connect to router/internet via cable? | 2022-11-29 | Its only connect to router, I personally use a TP link, it works exceptionally well no lag that I have ever noticed. App works well over link as well. Lawrence | law1478 | 2022-11-30 |
| Is the NVR wifi enabled or only connect to router/internet via cable? | 2022-11-29 | Only to cabling via router. | Marian | 2022-11-30 |
| Is the NVR wifi enabled or only connect to router/internet via cable? | 2022-11-29 | Ethernet cable | martin | 2022-11-30 |
| Is the NVR wifi enabled or only connect to router/internet via cable? | 2022-11-29 | Hello. This Security Camera System NVR can only connect to the network via the cable directly since it can't support wifi function. | ReolinkEU | 2022-12-07 |
| Hello, how good is the zoom please? Could I see faces clearly at a distance of say 25-30 metres?? Thank you | 2021-06-10 | has the ability to enable clips which means you can pick a area to look at closer as for 25-30 meters maybe pushing it a bit especially at night and clips can only be done on live views not recorded files | John M | 2021-06-10 |
| Hello, how good is the zoom please? Could I see faces clearly at a distance of say 25-30 metres?? Thank you | 2021-06-10 | The picture quality is very good. However, the cameras I purchased are not PTZ so although you can zoom in on playback it only records at its normal view. I hope that makes sense. There is a PTZ camera by Reolink that can be added to the NVR. | Nigel K. | 2021-06-11 |
| Hi, is it possible to plug a few cameras into a poe switch wired to nvr rather than each camera being wired individually to the nvr | 2023-02-26 | Yes you can the poe is how I have mine from a switch the olny disadvantage is with poe you cant have two way mic | Paul | 2023-02-26 |
| Hi, is it possible to plug a few cameras into a poe switch wired to nvr rather than each camera being wired individually to the nvr | 2023-02-26 | I suspect if you do this you will only see one camera! I have mine individual wired and it works great! Longer runs I upgraded the cable! | ron groom | 2023-02-26 |
| Hi, is it possible to plug a few cameras into a poe switch wired to nvr rather than each camera being wired individually to the nvr | 2023-02-26 | Yes, mine is 1 cable from NVR to switch in Loft. 4 Cameras are into poe switch | martin | 2023-02-27 |
| Hi, is it possible to plug a few cameras into a poe switch wired to nvr rather than each camera being wired individually to the nvr | 2023-02-26 | Hello. Yes, this NVR can add the Reolink Poe camera and adapter wifi camera via the network cable or local wifi. Please power the camera via the 48V 802.3afxa0compliant Poe switch/injector and then connect it to the same network as the nvr. Then the NVR can recognize the cameras and save the recording video to the hdd inside. | ReolinkEU | 2023-02-28 |
| Is this limited to 20fps? the newer model appears to be able to record at 25fps and for the same price? is that right? | 2023-01-12 | Hello. The maximum frame rate for this CCTV camera system and the camera in the link below are both 20fps. If you prefer a camera system with 25fps, you may need to purchase the camera RLC-820A and NVR RLN8-410 separately. https://www.amazon.co.uk/gp/product/B08KG1SXCZ/ | ReolinkEU | 2023-01-16 |
| Can you recommend a wireless mouse to ise with this, as the logitech one i bought isnt compatible | 2021-06-11 | Hello, we'd like to recommend to use wired mouse with Reolink NVR. If you are mostly interested in wireless mouse, Logitech M185 can work with Reolink NVR system. | ReolinkEU | 2021-06-15 |
| Hi everyone do you know Where can I get hdd memory? Please | 2021-05-11 | Any computer store. | SoulKilla | 2021-05-16 |