| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Hi could this work anywhere in world & could i connect to this from another country? i like to install this at property in china & look at it from uk | 2023-04-25 | Yes .no problem .I’ve got two in Florida and I view in England .the camers give alerts .so just go ahead | Diane goulder | 2023-04-25 |
| Hi could this work anywhere in world & could i connect to this from another country? i like to install this at property in china & look at it from uk | 2023-04-25 | It works with WIfI , so i assume it would work - but it would be better if you asked this question directly to Reolink Customer Service through the Amazon " ask a question " section . | David M. | 2023-04-25 |
| Hi could this work anywhere in world & could i connect to this from another country? i like to install this at property in china & look at it from uk | 2023-04-25 | As long as it is connected with WiFi then yes. I am currently watching my drive from 278 miles away. | smudge | 2023-04-25 |
| Hi could this work anywhere in world & could i connect to this from another country? i like to install this at property in china & look at it from uk | 2023-04-25 | I have only travelled in Europe ,so have been able to access the camera from there using my mobile phone. You have to attach the camera to the app on your phone . Which needs to be in the same area. However not sure whether due to Internet rules in China wether this is allowed. You would have to check locally . | Stepen Mark Tams | 2023-04-25 |
| Hi could this work anywhere in world & could i connect to this from another country? i like to install this at property in china & look at it from uk | 2023-04-25 | The camera has a wifi internet connection so yes as long as you have internet access and camera is connected & powered. | Tanz1967 | 2023-04-25 |
| Hi could this work anywhere in world & could i connect to this from another country? i like to install this at property in china & look at it from uk | 2023-04-25 | I’m not sure. However you might want to buy a better camera. Ours works quite well around the Uk but often won’t connect when away from home which means you have to switch the camera off and back on to reconnect as you have no viewing until you reset it. | Panrider | 2023-04-25 |
| Hi could this work anywhere in world & could i connect to this from another country? i like to install this at property in china & look at it from uk | 2023-04-25 | I think so but you need to be in the same Wi-Fi for first installation I installed it in uk and was able to view it from Turk | A h | 2023-04-25 |
| Hi could this work anywhere in world & could i connect to this from another country? i like to install this at property in china & look at it from uk | 2023-04-25 | Hi, yes, once you have set up the camera in your first location and made it connect the internet Wi-Fi, you could view the camera live stream on your phone APP anywhere, just also make sure your phone is also to be access to internet. If there is any problem with the product, please contact us by Amazon message. | ReolinkEU | 2023-04-26 |
| How do i install the sd card. I can't see where it goes | 2022-12-19 | Think you have to point the camera as far up as you can to expose the sd card slot under the camera | Natasha Sussex | 2022-12-19 |
| How do i install the sd card. I can't see where it goes | 2022-12-19 | You need to roll the black camera lens upwards and you will see the slot for the sd card to go in | roy bell | 2022-12-19 |
| How do i install the sd card. I can't see where it goes | 2022-12-19 | Yes it easy all you do is use the up tilt on the iPad or phone . ie. Make the camer look up the you will see the sad card slit at the bottom of the lense | Diane goulder | 2022-12-19 |
| How do i install the sd card. I can't see where it goes | 2022-12-19 | Tilt the round camera head upwards and the SD card slot is underneath | Debbie Ray | 2022-12-19 |
| How do i install the sd card. I can't see where it goes | 2022-12-19 | It may go in the black bit where the camera is. Move it right down to the bottom if not move it to the top. If not ask again and I will take mine down as I didn’t want to move it as I have it set just right but will if this doesn’t work | susanne charlton telford | 2022-12-19 |
| How do i install the sd card. I can't see where it goes | 2022-12-19 | Push/roll the camera face backwards and the slot will appear. It’s usually hidden. | Keri A | 2022-12-19 |
| How do i install the sd card. I can't see where it goes | 2022-12-19 | Video could not be loaded | mazafar | 2022-12-20 |
| How do i install the sd card. I can't see where it goes | 2022-12-19 | The slot is under the lens, use the app to raise the view and the slot will appear, failing that switch off the power and reboot, the slot will be visible as the camera goes through its start up process. | Mr. D. Nelson | 2022-12-20 |
| How do i install the sd card. I can't see where it goes | 2022-12-19 | You have to tilt the camera lens to look upwards and the micro SD slot is there hope this helped | john dulling | 2022-12-20 |
| How do i install the sd card. I can't see where it goes | 2022-12-19 | Hello. Please move up the lens to find the Micro SD card slot.If still can't find it, feel free to contact us via Amazon message for further assistance. | ReolinkEU | 2022-12-26 |
| Can you have multiple motion detection zones on the same camera or just one | 2022-12-26 | The camera picks up all motion in its range of movement and records it. There are motion settings you can adjust. | smudge | 2022-12-26 |
| Can you have multiple motion detection zones on the same camera or just one | 2022-12-26 | I don't think it can. The camera does detect light motion and sound motion. | roy bell | 2022-12-26 |
| Can you have multiple motion detection zones on the same camera or just one | 2022-12-26 | Not a definitive no but unlikely, as you can pan and tilt through the app your zone of view alters so setting detection areas becomes pointless. | Mr. D. Nelson | 2022-12-27 |
| Can you have multiple motion detection zones on the same camera or just one | 2022-12-26 | I believe just one | A h | 2022-12-27 |
| Can you have multiple motion detection zones on the same camera or just one | 2022-12-26 | Honestly never tried I use one only that all I need sorry can't help | Neil H. | 2022-12-27 |
| Can you have multiple motion detection zones on the same camera or just one | 2022-12-26 | Yes you can. | Vivien Carlton | 2022-12-28 |
| Can you have multiple motion detection zones on the same camera or just one | 2022-12-26 | Hello. You can only set up one detection zone for one camera via the Reolink software and the area will move according to the lens. Feel free to contact us via Amazon message. | ReolinkEU | 2022-12-29 |
| How do turn this camera off | 2023-02-28 | You do not have a on/off switch it's designed to remain online once powered. You could pull the power cable or disable the network connection. You can schedule when it's recording or active for motion. This camera does work with 3rd party software like Bluiris where you have more control. | Daniel | 2023-02-28 |
| How do turn this camera off | 2023-02-28 | There's no on off button .... just switch it off at mains | chris | 2023-02-28 |
| How do turn this camera off | 2023-02-28 | Hello. Please note that we can only turn off the wifi indoor camera by unplugging the adapter. If you don't want the camera to detect some time, you can use the scene mode to disable all the detect alarms via the Reolink app. | ReolinkEU | 2023-03-02 |
| How long can i leave it on for? I'm likely to need it on for 3 to 4 weeks at a time so checking i can leave it plugged in for this long without overhe | 2023-06-15 | Never unplug mine, been on for years | Steve H. | 2023-06-15 |
| How long can i leave it on for? I'm likely to need it on for 3 to 4 weeks at a time so checking i can leave it plugged in for this long without overhe | 2023-06-15 | I leave it on continuously and it is fine. Mine have been plugged in for over a year | SJW | 2023-06-15 |
| How long can i leave it on for? I'm likely to need it on for 3 to 4 weeks at a time so checking i can leave it plugged in for this long without overhe | 2023-06-15 | Mine is on permanently seems ok ! | Malcolm Tripp | 2023-06-15 |
| How long can i leave it on for? I'm likely to need it on for 3 to 4 weeks at a time so checking i can leave it plugged in for this long without overhe | 2023-06-15 | Video could not be loaded | arthur b. | 2023-06-16 |
| How long can i leave it on for? I'm likely to need it on for 3 to 4 weeks at a time so checking i can leave it plugged in for this long without overhe | 2023-06-15 | I’m not sure what the manufacturer will say but we’ve had ours on 24/7 since we got it (can’t remember exactly when but about a year ago). We had this brand before and lasted about 6 yrs but we broke it by dropping it ! Deliberately went back to this particular 1 as easy set up - my then 10 yr old did it ! Used as a pet cam for our outdoor bunnies shed and look on the app where ever we are to check on them. Pic quality is great dsy time, less at night but there’s no ambiant lighting, pitch black out in the garden but still more than adequate. Took pic last night to show but won’t let me load. That’s Amazon not the camera ! We have mains electricity to the shed and experiencing heatwave at present and it’s not had an issue so far. Occasionally won’t work due to our own wifi but it’ll always work using mobile data. Would highly recommend | ker | 2023-06-16 |
| How long can i leave it on for? I'm likely to need it on for 3 to 4 weeks at a time so checking i can leave it plugged in for this long without overhe | 2023-06-15 | i have never turned mine off apart from moving furniture around had no problems at all | mick | 2023-06-16 |
| How long can i leave it on for? I'm likely to need it on for 3 to 4 weeks at a time so checking i can leave it plugged in for this long without overhe | 2023-06-15 | We leave ours on permanently | E. A. Laker | 2023-06-16 |
| Auto tracking wasn’t available in previous versions? Is it available in this 4mp version? | 2023-03-14 | Yes it does have auto tracking. | smudge | 2023-03-15 |
| Auto tracking wasn’t available in previous versions? Is it available in this 4mp version? | 2023-03-14 | No | Jimjo57 | 2023-03-15 |
| Auto tracking wasn’t available in previous versions? Is it available in this 4mp version? | 2023-03-14 | No it isn’t but you could get in touch with the manufacturer for latest info. | Tanz1967 | 2023-03-15 |
| Auto tracking wasn’t available in previous versions? Is it available in this 4mp version? | 2023-03-14 | I don’t think there is such a feature | A h | 2023-03-15 |
| Auto tracking wasn’t available in previous versions? Is it available in this 4mp version? | 2023-03-14 | No, it doesn't auto track | Amazon Customer | 2023-03-15 |
| Auto tracking wasn’t available in previous versions? Is it available in this 4mp version? | 2023-03-14 | Hello. Yes, this wifi indoor camera can support auto tracking currently. | ReolinkEU | 2023-03-16 |
| does this camera work with Agent DVR software | 2023-03-01 | Hello, since different NVR suppliers may use different protocols and thus cause some compatibility issues, we can only ensure you full compatibility with Reolink PoE NVR. If you have any further questions, please feel free to contact us via Amazon Message. | ReolinkEU | 2023-03-05 |
| Can i use the camera for live remote view while at work by just using sd card or i need to buy a nvr for that ? | 2023-03-24 | You can watch live without an SD card, but to record you will need one. | Jimjo57 | 2023-03-24 |
| Can i use the camera for live remote view while at work by just using sd card or i need to buy a nvr for that ? | 2023-03-24 | I had a problem with the camera it stopped recording, I contacted Amazon, they referred me to , the Company, and they wanted a video of the problem, which I couldn't do as the Camera stopped recording, never heard back from the company again,!!!, was told from Amazon that this Company is very good and would resolve my issue, which they didn't | Helen Butler | 2023-03-24 |
| Can i use the camera for live remote view while at work by just using sd card or i need to buy a nvr for that ? | 2023-03-24 | As long as it is connected to WiFi and has an SD Crd inserted then you can watch it live from anywhere in the world. It is an awesome camera. | smudge | 2023-03-24 |
| Can i use the camera for live remote view while at work by just using sd card or i need to buy a nvr for that ? | 2023-03-24 | For live viewing you need no SD card or nvr, just connect to the app and live view on phone or tablet | Mr. D. Nelson | 2023-03-24 |
| Can i use the camera for live remote view while at work by just using sd card or i need to buy a nvr for that ? | 2023-03-24 | I just use a SD card and wifi | susanne charlton telford | 2023-03-24 |
| Can i use the camera for live remote view while at work by just using sd card or i need to buy a nvr for that ? | 2023-03-24 | You can view live by using their App also you can move the camera using the App SD cards I think for recoding only I don’t use as card | A h | 2023-03-25 |
| Can i use the camera for live remote view while at work by just using sd card or i need to buy a nvr for that ? | 2023-03-24 | You can live stream once you have dowloaded the software, with or without an SD card, you only need the SD card for playback, I use mine over 4g & 5g | Amazon Customer | 2023-03-25 |
| Can i use the camera for live remote view while at work by just using sd card or i need to buy a nvr for that ? | 2023-03-24 | You get live capture on my phone.don’t know how it works.no sd card or nvr | golden Retriever | 2023-03-25 |
| Can i use the camera for live remote view while at work by just using sd card or i need to buy a nvr for that ? | 2023-03-24 | You can watch the live feed without an SD card as long as theres an internet connection. The card is just used if you want to record and watch the playback. | Natasha Sussex | 2023-03-25 |
| Can i use the camera for live remote view while at work by just using sd card or i need to buy a nvr for that ? | 2023-03-24 | I can view current and history with data on my 5g phone when we are out. I can review history with an SD card in the camera home or away. | L N-R | 2023-03-27 |
| I’ve subscribed to cloud storage although i dont see any records/playback in there? how can i upload videos to cloud storage? i’m uk based | 2023-01-06 | The only thing I would try is to make sure the email address is the cloud one you have, otherwise contact the company via email and they will help. | Amazon Customer | 2023-01-08 |
| I’ve subscribed to cloud storage although i dont see any records/playback in there? how can i upload videos to cloud storage? i’m uk based | 2023-01-06 | Hello. Please kindly check if this 4MP indoor camera is bound to your Reolink account successfully first. You can contact us via Amazon message for further assistance. | ReolinkEU | 2023-01-09 |
| Cam was set up in another country, im back in uk & can not connect to cam via app, customer service did not respond, any suggestions? Thanks | 2023-06-18 | I've used these cameras for many years (got 2 at home) now without any issues, I'd say if it worked before but not working now it's because the connection has gone. I've always used ethernet cable, not wifi to avoid wifi connection issues which always occur no matter what brand wifi access point you got. | Amazon Customer | 2023-06-18 |
| Cam was set up in another country, im back in uk & can not connect to cam via app, customer service did not respond, any suggestions? Thanks | 2023-06-18 | I'm presuming it worked when set up, if you have a VPN, set on your phone or laptop for that country, worth a try. | L N-R | 2023-06-18 |
| Cam was set up in another country, im back in uk & can not connect to cam via app, customer service did not respond, any suggestions? Thanks | 2023-06-18 | I would try this:- Delete app and then download the app in this country. Then, set up as new camera. That should sort any camera/app issues!😎👍 | Clive | 2023-06-19 |
| Cam was set up in another country, im back in uk & can not connect to cam via app, customer service did not respond, any suggestions? Thanks | 2023-06-18 | I try resetting the cams to this country unless u plan to go back, but u should be able to view from anywhere in the world via cloud | Neil H. | 2023-06-19 |
| Cam was set up in another country, im back in uk & can not connect to cam via app, customer service did not respond, any suggestions? Thanks | 2023-06-18 | Not 100% sure but have you tried setting up from scratch and ensuring you have selected for UK in initial settings. Maybe delete app then reload also. | Francis M Byrne | 2023-06-19 |
| Cam was set up in another country, im back in uk & can not connect to cam via app, customer service did not respond, any suggestions? Thanks | 2023-06-18 | Have you tried deleting the app and reinstalling it? Then start again as you did from new. | Debbie Ray | 2023-06-19 |
| Cam was set up in another country, im back in uk & can not connect to cam via app, customer service did not respond, any suggestions? Thanks | 2023-06-18 | I would try removing the app and reinstalling it again, I am assuming that you have the camera with you, if the camera is not with you then you m ay be able to connect via a VPN number. | Amazon Customer | 2023-06-19 |
| Cam was set up in another country, im back in uk & can not connect to cam via app, customer service did not respond, any suggestions? Thanks | 2023-06-18 | Hello. We'd like to offer help to you. We would appreciate it if you could contact us via Amazon message. Please enter this link and reply "Contact the seller": https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-06-19 |
| Cam was set up in another country, im back in uk & can not connect to cam via app, customer service did not respond, any suggestions? Thanks | 2023-06-18 | Hi, Have you tried to reformat the camera? There's usually a small hole to push a pin into, or even, obviously, a reset button. Uninstall any apps/software to do with the camera and re install, see if that works? I didn't design it, and I set it up here in the UK, fingers crossed it's working fine , and I can go back almost a month on the SD card to see previous footage. | Steve Yorkshire… | 2023-06-20 |
| Hi, When are getting the new updated version with smart features like human/pet detection. Possibly V3? | 2023-01-30 | Should be available now | smudge | 2023-02-08 |
| Would this work from a usb port with the right cable/jack this is the power cable i'm talking about and not wifi connection | 2023-06-10 | No they can only be powered by 12v 2amp mains power supply sorry. | roy bell | 2023-06-13 |
| Please tell how I Rotate the camera with the app? | 2022-06-30 | On the Computer In the Reolink app. Whilst viewing the on screen image. Right click the mouse in the centre of the screen then left click. In the menu on the right under add device ,you should see PTZ a little box with nine squares. Click on the centre and drag towards the way required. It's slow to react. ( much easier using the ipad). | Tomatpz | 2022-07-01 |
| Please tell how I Rotate the camera with the app? | 2022-06-30 | You press the ptz button at the bottom.off your screen, you can the drag the camera in the direction you wa t it too turn on the display screen. | Amazon Customer | 2022-07-01 |
| Please tell how I Rotate the camera with the app? | 2022-06-30 | Ptz on the menu | Ste williams | 2022-07-01 |
| Please tell how I Rotate the camera with the app? | 2022-06-30 | On the app there is a icon saying PTZ. When you touch that up comes a pad with <^v> on the screen that controls the camera movements. | roy bell | 2022-07-01 |
| Please tell how I Rotate the camera with the app? | 2022-06-30 | Turn your phone into landscape then a small square appears on the RHS of the icons. Touch that and you get a circle on your screen. Move the dot in the circle which way you want the camera to pan | PaulHd | 2022-07-01 |
| Please tell how I Rotate the camera with the app? | 2022-06-30 | You press the Plz button and then rotate as required | paul mason | 2022-07-02 |
| Please tell how I Rotate the camera with the app? | 2022-06-30 | On the app Press the PTZ button and that let's you move the camera by scrolling with your finger. | Natasha Sussex | 2022-07-02 |
| Please tell how I Rotate the camera with the app? | 2022-06-30 | The camera cannot be rotated unless that specific model allows you need to set there it is when attaching | Jim | 2022-07-03 |
| Please tell how I Rotate the camera with the app? | 2022-06-30 | Hello. You can find the PTZ icon on the living view page. Please refer to the below steps to learn more. Step 1. Tap thexa0PTZxa0icon to unfold thexa0PTZxa0menu. Step 2. To controlxa0pan/tilt, please press and hold on the circle button and move it left/right/up/down. | ReolinkEU | 2022-07-04 |
| Can more than 1 person from the family control this camera (eg. Turn it off and on as they leave the house)? | 2022-10-21 | Yes they can watch and control if you give them the access | Muhammad | 2022-10-21 |
| Can more than 1 person from the family control this camera (eg. Turn it off and on as they leave the house)? | 2022-10-21 | Think it is possible as you download the app on your phone. I have 4 cameras and have them on my laptop and also accessible from my phone so you can action from whatever device | STEPHANE V. | 2022-10-21 |
| Can more than 1 person from the family control this camera (eg. Turn it off and on as they leave the house)? | 2022-10-21 | Hello. Yes, the camera supports 20 accounts in total and up to 12 online users at the same time. But you can only unplug the power cord to turn this camera off. If you don't want the camera to alert you during a certain period, you may set up the scene mode for the camera to control its alarm-related function at one tap. | ReolinkEU | 2022-10-24 |
| Does this camera automatically reconnect to wifi? | 2023-06-14 | I connected it okay to my WiFi but you need the QR code and your passcode and the brightness turned up high on the phone so it detects the qr code when you scan it | NativeBrit | 2023-06-14 |
| Does this camera automatically reconnect to wifi? | 2023-06-14 | My Internet signal drops all the time and it hasn't needed to be reinstalled yet. | Stepen Mark Tams | 2023-06-14 |
| Does this camera automatically reconnect to wifi? | 2023-06-14 | Yes it does. Once you have finished the intial install process whici is very easy to do due to the step by step guide within the app. hope this helps | Constantin Remus Padure | 2023-06-14 |
| Does this camera automatically reconnect to wifi? | 2023-06-14 | When I switched one of mine off and back one, the wifi reconnected automatically. If it does not, the setup is easy and quick. Unless you change wifi provider or the password, i would assume you would need to input the new password of your wifi. | STEPHANE V. | 2023-06-14 |
| Does this camera automatically reconnect to wifi? | 2023-06-14 | Hello. Yes, this indoor security camera would automatically connect to the wifi if you turn off your router and turn it on again or in other cases. If you meet any problems, please click "Contact the seller" via this link: https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-06-15 |
| sleep mode. can this camera be switched between on and sleep mode. only want camera on when away from house. | 2022-10-11 | No sleep mode I have my camera plugged into a BG smart adapter controlling the power with app on phone When I want camera off just turn power off and when your away just turn back on anywhere in the world.it works for me | Poochi | 2022-10-11 |
| sleep mode. can this camera be switched between on and sleep mode. only want camera on when away from house. | 2022-10-11 | No it records constantly that's why it's a security camera if someone breaks in while you are in or asleep or steals your car as happened to us it won't be recording so no point might as well get a ring doorbell | Jim | 2022-10-12 |
| sleep mode. can this camera be switched between on and sleep mode. only want camera on when away from house. | 2022-10-11 | Hello. The camera does not support sleep mode, the camera will stay on 24/7 unless you unplug it. But the camera supports scene mode. You can set a scene mode for the camera so that the camera only turns on functions such as alarm and recording when you are away from home. | ReolinkEU | 2022-10-13 |
| It won't let me view video when I am not home can anyone tell me if I need to do anything to allow? | 2023-01-19 | It depends what you are getting, if you have downloaded the app you should be able to view away from home if you have a 4 or 5G signal, contact the service department I found them helpful | Amazon Customer | 2023-01-26 |
| Does this have a 2.8mm wide angle lens or a 3.6mm lens? | 2022-12-27 | 4mm lens according to manufacturers spec | Redhotpheasant | 2022-12-27 |
| I am installing a reolink poe camera system and i want to add this camera to it ( i realise its not poe) can i view all the cameras on the same app | 2022-11-20 | Yes you can | Angel | 2022-11-21 |
| I am installing a reolink poe camera system and i want to add this camera to it ( i realise its not poe) can i view all the cameras on the same app | 2022-11-20 | I don't have poe but have indoor and outdoor reolink ipcams and they all are viewed on my relink app. I can't think how poe would affect this. You can always contact their support which I have found very quick and knowledgeable. | daves | 2022-11-21 |
| I am installing a reolink poe camera system and i want to add this camera to it ( i realise its not poe) can i view all the cameras on the same app | 2022-11-20 | Hello. Yes, all the Reolink cameras and NVRs can be added to the same app. Only while viewing the live video together, can we only support viewing a max of 16 cameras (1/4/9/16 channel) simultaneously. | ReolinkEU | 2022-11-23 |
| Hi, does this camera work with a 4G router? | 2023-02-09 | Yes. | daves | 2023-02-09 |
| Hi, does this camera work with a 4G router? | 2023-02-09 | Mine work on 2.4and 5hz, it also works on my phone which is 4 g I think had the phone a while so must be, but the power cable is very small want fit a normal extension lead it's 0.07mm hope it helps | Neil H. | 2023-02-09 |
| Is it possible to transfer videos from my iphone to my macbook air | 2022-09-18 | Yes it is but your question has nothing to do with this product. Its a CCTV camera that can be connected by Ethernet cable or over wifi | Dave Hunter | 2022-09-18 |
| Is it possible to transfer videos from my iphone to my macbook air | 2022-09-18 | Hello. You can directly download the Reolink Client on your Macbook to playback the recordings or live view the image. Feel free to contact us if you need more information. | ReolinkEU | 2022-09-20 |
| Can I monitor the image on a pc through a windows application? | 2022-07-15 | Hi I monitor my camera's through my laptop, phone & tablet I use Windows 10 just download the software from reolink you can monitor upto 4 camera's on the app on a window's operating system so my answer to your question is yes you can I hope this helps | Warren G | 2022-07-15 |
| Can I monitor the image on a pc through a windows application? | 2022-07-15 | yes i have,cant remember how i did it but it was easy | robert ingram | 2022-07-16 |
| Can I monitor the image on a pc through a windows application? | 2022-07-15 | Yes you can. You have both mobile and computer software. In addition you can use 3rd party software such as the powerfully Blueiris which increases its functionality. | Daniel | 2022-07-17 |
| Can I monitor the image on a pc through a windows application? | 2022-07-15 | Hello. Yes, You can watch the living video stream and record video via the Reolink PC Client. | ReolinkEU | 2022-07-25 |
| Do used cameras sold by ReolinkEU also carry a warranty? | 2022-08-29 | All the second hand, returned or refurbished products under 1 year warranty by Reolink ( the ones sold by Reolink) also life time product support included. | Cengiz | 2022-08-29 |
| Do used cameras sold by ReolinkEU also carry a warranty? | 2022-08-29 | Yes | Jim | 2022-08-29 |
| Does this work with Synology in 2023? Have seen differing answers. | 2023-04-24 | Message Reolink to be certain. Follow the Reolink Link and the contact form | Dave Hunter | 2023-04-24 |
| Can this operate on a local network (WiFi) without an internet connection? | 2022-10-15 | Mine operated on the wi-fi, but initially had to set it up with a Ethernet cable as it wouldn't connect on the wifi. Once connected switched to wi fi and had worked no trouble since. | Natasha Sussex | 2022-10-15 |
| Can this operate on a local network (WiFi) without an internet connection? | 2022-10-15 | Yes, the camera can be connected to your LAN by WiFi or cable, no internet required unless you wish to view the cameras remotely using the mobile app. | Redhotpheasant | 2022-10-15 |
| Can this operate on a local network (WiFi) without an internet connection? | 2022-10-15 | Hi, you can use wifi or Ethernet cable to remote view this. | mazafar | 2022-10-15 |
| Can this operate on a local network (WiFi) without an internet connection? | 2022-10-15 | Yes | Ibw | 2022-10-15 |
| Can this operate on a local network (WiFi) without an internet connection? | 2022-10-15 | Sorry no it only operates on full WiFi or eithernet connection. | roy bell | 2022-10-16 |
| Can this operate on a local network (WiFi) without an internet connection? | 2022-10-15 | Hello. When setting up Indoor Security Camera E1 Pro for thexa0first time, please use an Ethernet cable to directly connect your camera to the router and make sure that both your phone and your camera have access to the Internet. E1 pro camera later can work without an Internet connection. However, the camera's functions are limited in this case. You could have local access on Reolink app (in LAN), Live view and Playback, and the camera could record to the SD Card, but the other functions are limited. | ReolinkEU | 2022-10-20 |
| Do i need another device to run the camera, apart from smartphone,internet, | 2023-02-25 | I have mine only connected to my router. | Sabretooth… | 2023-02-25 |
| Do i need another device to run the camera, apart from smartphone,internet, | 2023-02-25 | No, that’s all you need. | Amazon Customer | 2023-02-25 |
| Do i need another device to run the camera, apart from smartphone,internet, | 2023-02-25 | No, it links to the Internet with the app. This can then be accessed either by smart phone, tablet or PC. | Kindle Customer | 2023-02-25 |
| Do i need another device to run the camera, apart from smartphone,internet, | 2023-02-25 | Hello. You may need to purchase an sd card for this camera to save the recording video. Then you can connect the camera to your wifi and check the living and recording video via the Reolink app on your phone. Reolink cameras support micro SD cards of SDHC or SDXC. And the read and write speed is Class 10 or above / ≥26Mbps, and the format is FAT32. You can choose Micro SD cards up to 256GB. Here is the link for the sd card. https://www.amazon.co.uk/gp/product/B0BC92J5KV/ | ReolinkEU | 2023-02-28 |
| Can the camera record to both sd card and cloud simultaneously? if wifi is down, can the sd card serve as failover storage? | 2023-05-09 | You can only record to one at a time I am using a 128gb sdram card just now it works fine 😃 | Wilzk | 2023-05-09 |
| Can the camera record to both sd card and cloud simultaneously? if wifi is down, can the sd card serve as failover storage? | 2023-05-09 | Hello. Yes. Cloud storage and SD storage are independent. The recordings can be saved to your Reolink account and an SD card at the same time. The SD card will continue to record after the wifi is disconnected. But you will have to take out the SD card and check the recordings on the computer in this case. | ReolinkEU | 2023-05-10 |
| Can the camera record to both sd card and cloud simultaneously? if wifi is down, can the sd card serve as failover storage? | 2023-05-09 | You have to download to iCloud separately. Sorry unable to help with Wi-Fi | Cazzie | 2023-05-12 |
| With the app how can you set up and view different cameras in several properties | 2023-04-13 | First ask the permission of the people living in those properties. | L N-R | 2023-04-13 |
| With the app how can you set up and view different cameras in several properties | 2023-04-13 | I’m not sure as I have only one camera But I think you need to be in the same Wi-Fi of every single camera to set it up individually | A h | 2023-04-13 |
| With the app how can you set up and view different cameras in several properties | 2023-04-13 | Hello. You can switch the camera page on the Reolink app and change the setting of the camera via the device setting page. Please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-04-13 |
| With the app how can you set up and view different cameras in several properties | 2023-04-13 | Each camera will have its own link on your phone app as you login into each locations. You should have multiple display screens on the app fir each of the cameras. | Tanz1967 | 2023-04-13 |
| With the app how can you set up and view different cameras in several properties | 2023-04-13 | I would enquire directly with supplier before purchasing several cameras. Searching FAW’s the App does state. “There is no limitation on the number of devices that can be added to the Reolink App. You can add as many Reolink cameras or NVRs to Reolink App as you want. However, Reolink App can only stream up to 16 cameras (1/4/9/16 channel) simultaneously. Note: One NVR stands for one device.” Personally I would still check with supplier. | Panrider | 2023-04-13 |
| With the app how can you set up and view different cameras in several properties | 2023-04-13 | You down load the app .then you photo the code on each camera and they just appear on the app . If you get stuck go on YouTube | Diane goulder | 2023-04-13 |
| Does this have a thread on the bottom for a tripod mount? | 2023-01-17 | No but it does come with a fitting to secure it to a surface. | Jill | 2023-01-17 |
| Does this have a thread on the bottom for a tripod mount? | 2023-01-17 | No but there is a bracket supplied for wall mounting | Stewart | 2023-01-17 |
| Does this have a thread on the bottom for a tripod mount? | 2023-01-17 | There is no thread on the bottom for a tripod mount. | Tomatpz | 2023-01-17 |
| Does this have a thread on the bottom for a tripod mount? | 2023-01-17 | Unfortunately it doesn’t it has a little clip type mount and to be honest I have my camera sat on a shelf so it’s not needed .I would hazard a guess you could probably glue a female adapter mount to it this is the only fault I could say about this camera hope this answers your question Regards | Poochi | 2023-01-17 |
| Does this have a thread on the bottom for a tripod mount? | 2023-01-17 | No it doesn’t have a thread on the bottom. There is a bayonet fitting but this isn’t suitable for a tripod mounting. | John Brininger | 2023-01-17 |
| Does this have a thread on the bottom for a tripod mount? | 2023-01-17 | Yes push and twist | Ste williams | 2023-01-17 |
| Does this have a thread on the bottom for a tripod mount? | 2023-01-17 | No it doesn't | Jim | 2023-01-17 |
| Does this have a thread on the bottom for a tripod mount? | 2023-01-17 | Hello. Sorry, this WiFi Security Camera does not have a thread on the bottom for a tripod mount. And our cameras couldn't be fixed on the portable tripod directly. There is a mounting plate is including in the package, you may fix a plate to install the mounting plate of this camera. | ReolinkEU | 2023-01-27 |
| Does it have to be connected to a router, or | 2023-02-25 | If you want to view it remotely it needs to be connected to the internet. | PB | 2023-02-25 |
| Does it have to be connected to a router, or | 2023-02-25 | No | Sasha langton | 2023-02-25 |
| Does it have to be connected to a router, or | 2023-02-25 | I have mine connected to my router. | Sabretooth… | 2023-02-25 |
| Does it have to be connected to a router, or | 2023-02-25 | You have to have a router to provide wifi. | John Brininger | 2023-02-25 |
| Does it have to be connected to a router, or | 2023-02-25 | Hello. Yes, the Reolink Security Camera E1 Pro needs to be connected to a router using an Ethernet cable or via Wi-Fi in order to be accessed via Reolink software. Without the wifi connection, the camera can still record to the sd card when the motion is detected. However, a WiFi network with internet access is needed for the initial setup. Please note that without a router/internet, the cameras cannot be accessed via the Reolink APP/client. So you will have to take out the SD card and check the recordings on the computer. | ReolinkEU | 2023-02-28 |
| Can you Turn off camera detection, i have scheduled it for no detection yet it still keeps detecting movement. | 2023-06-11 | All mine turn recording off by the Camera Recording toggle. Similarly using the Schedule with Camera Toggle turned on works well but make sure you set ALL the days to the schedule you want. Relink are very helpful if you cannot get it to work. | daves | 2023-06-11 |
| Can you Turn off camera detection, i have scheduled it for no detection yet it still keeps detecting movement. | 2023-06-11 | Hello, yes, you could disable the motion detection (sensitivity and detection zone) and push notification of the camera. If there is any problem with the product, please contact us by Amazon message for further assistance. | ReolinkEU | 2023-06-12 |
| Does the 4MP camera have a zoom function | 2022-11-18 | Yes it does have a zoom function the APP is very good too fully recommend this product | john dulling | 2022-11-18 |
| Does the 4MP camera have a zoom function | 2022-11-18 | Yes, just use your finger and thumb to pinch or spread to zoom. | Jon E | 2022-11-18 |
| Does the 4MP camera have a zoom function | 2022-11-18 | Mine does not but what I do is I make it fit the screen by tapping it found that right for me | Neil H. | 2022-11-18 |
| Does the 4MP camera have a zoom function | 2022-11-18 | No. | Tanz1967 | 2022-11-18 |
| Does the 4MP camera have a zoom function | 2022-11-18 | Yes it dose u can zome up down left right | Vivien Carlton | 2022-11-18 |
| Does the 4MP camera have a zoom function | 2022-11-18 | yes fairly good zoom | Warmaster | 2022-11-18 |
| Does the 4MP camera have a zoom function | 2022-11-18 | Yes it does on the app. It is a pinch and zoom system. | smudge | 2022-11-18 |
| Does the 4MP camera have a zoom function | 2022-11-18 | Yes it does but not that great | A h | 2022-11-19 |
| Does the 4MP camera have a zoom function | 2022-11-18 | Hi, this camera doesn’t have a zoom functionality as such. It has a fixed lens and not a bifocal lens. My iPhone allows me to pinch and zoom the screen with two fingers, I can even freely scroll the screen to a specific area/corner and pinch and zoom at the same time. The image has a reasonable amount of pixilation as I pinch and zoom. | mazafar | 2022-11-20 |
| Does the 4MP camera have a zoom function | 2022-11-18 | Hello. This 4MP wifi indoor camera does not support the optical zoom function, but it supports 6x digital zoom. | ReolinkEU | 2022-11-23 |
| My old camera times out after few minutes, is this continious ? Many apps uodate to 5 minutes n need to watch mum with dementia all the time | 2023-02-08 | There is a constant stream you can watch on the app. Or it records every time it detects movement. I have to say this is a great camera. | smudge | 2023-02-08 |
| My old camera times out after few minutes, is this continious ? Many apps uodate to 5 minutes n need to watch mum with dementia all the time | 2023-02-08 | You can view continually, on a monitor,if you use the app on a phone or tablet most will time out without user intervention, this is nothing to do with the camera. | Mr. D. Nelson | 2023-02-08 |
| My old camera times out after few minutes, is this continious ? Many apps uodate to 5 minutes n need to watch mum with dementia all the time | 2023-02-08 | It should not be doing that if you have the camera on you might want to try and reboot it back to start up and see if that resolves the issue | roy bell | 2023-02-08 |
| My old camera times out after few minutes, is this continious ? Many apps uodate to 5 minutes n need to watch mum with dementia all the time | 2023-02-08 | I don't know the answer - but i have found Reolink Support to be excellent - if you message them through Amazon , i am sure they will answer your question . | David M. | 2023-02-08 |
| My old camera times out after few minutes, is this continious ? Many apps uodate to 5 minutes n need to watch mum with dementia all the time | 2023-02-08 | Mine doesn’t time out. Check your camera set up in the app. | Jimjo57 | 2023-02-09 |
| My old camera times out after few minutes, is this continious ? Many apps uodate to 5 minutes n need to watch mum with dementia all the time | 2023-02-08 | Sorry I can’t help you with that as I’m not using it at continuously | A h | 2023-02-09 |
| Do you need Alexa to use this camera? | 2022-12-27 | No my wife has a different name and they still work fine | Jim | 2022-12-27 |
| Do you need Alexa to use this camera? | 2022-12-27 | No, but you do need to download their app | Colin Hardwick | 2022-12-27 |
| Do you need Alexa to use this camera? | 2022-12-27 | No you don’t but that’s not to say can’t I have mine connected to my pc and mobile phone and other members of the family are connected with there mobiles . | Poochi | 2022-12-27 |
| Do you need Alexa to use this camera? | 2022-12-27 | I've never used alexa while viewing and I don't understand why this question would be relevant. So no you don't need alexa. | phill williams | 2022-12-27 |
| Do you need Alexa to use this camera? | 2022-12-27 | Not at all. Reolink is not associated with Amazon, therefore doesn't use Amazon's Alexa. | Steven 7567 | 2022-12-27 |
| Do you need Alexa to use this camera? | 2022-12-27 | No Alexa is not needed to use this camera | Tomatpz | 2022-12-27 |
| Do you need Alexa to use this camera? | 2022-12-27 | No it works as a stand alone camera on your wifi/wired network | Martin Parkes | 2022-12-27 |
| Do you need Alexa to use this camera? | 2022-12-27 | No you do not need Alexa. All you need is a WiFi Internet connection, a mobile phone or computer and power socket. | Daniel | 2022-12-27 |
| Do you need Alexa to use this camera? | 2022-12-27 | No need for Alexa if you don't have one | Cengiz | 2022-12-28 |
| Do you need Alexa to use this camera? | 2022-12-27 | no | Margaret | 2022-12-28 |
| How long is the power cable.. | 2023-02-25 | the power cable is quite long around 3 metres and comes complete with a power adapter | phill williams | 2023-02-25 |
| How long is the power cable.. | 2023-02-25 | Around 2mtrs | Kindle Customer | 2023-02-25 |
| How long is the power cable.. | 2023-02-25 | 3 foot ish | Ste williams | 2023-02-25 |
| How long is the power cable.. | 2023-02-25 | I'm not 100% sure but it's definitely around 2 metres | Kof25 | 2023-02-25 |
| How long is the power cable.. | 2023-02-25 | 8-9ft depending on how stretched the cable is | Minshall | 2023-02-26 |
| How long is the power cable.. | 2023-02-25 | It's longer than the normal cctv. | C GILLESPIE | 2023-02-27 |
| How long is the power cable.. | 2023-02-25 | Hi. The Reolink Security Camera E1 Pro has a power adapter and a 9.51-foot (2.9-meter) long power cable. | ReolinkEU | 2023-02-28 |
| How long is the power cable.. | 2023-02-25 | The length of the lead is 3 metres | Tomatpz | 2023-02-28 |
| Do I need an sd card? | 2023-01-26 | you don't need an SD card - unless you want longer recordings - you can still get 30 second video notifications or a photo to your phone without the SD card . | David M. | 2023-01-26 |
| Do I need an sd card? | 2023-01-26 | Yes you will need a mimi card .but also you will need to set up the camera so you can tilt the screen up to expose the slot for the card .as you will not see it on the until it’s tilted up | Diane goulder | 2023-01-26 |
| Do I need an sd card? | 2023-01-26 | If you want to record,you'll either need to subscribe to cloud or buy a micro SD card. | Debbie Ray | 2023-01-26 |
| Do I need an sd card? | 2023-01-26 | You only need a sd card if you want to record. | Natasha Sussex | 2023-01-26 |
| Do I need an sd card? | 2023-01-26 | No, unless you want to view past footage, I only use mine for live remote viewing so I don’t insert a card but the facility is there if you want it | Mr. D. Nelson | 2023-01-26 |
| Do I need an sd card? | 2023-01-26 | Micro sd card | steve | 2023-01-26 |
| Do I need an sd card? | 2023-01-26 | You don't have to have a sd card but then you will not have playback option as the card stores the footage | roy bell | 2023-01-27 |
| Do I need an sd card? | 2023-01-26 | Hi. no you don't need an SD card you can watch live footage on your phone or subscribe to a cloud service but the card will record on a loop and is handy | john dulling | 2023-01-27 |
| Do I need an sd card? | 2023-01-26 | No you don’t need an SD card only if you want to record | A h | 2023-01-27 |
| Do I need an sd card? | 2023-01-26 | Hello. Yes, if you want the camera to record to SD card. Reolink cameras support micro SD cards of SDHC or SDXC. And the read and write speed is Class 10 or above / ≥26Mbps, the format is FAT32. You can choose Micro SD cards up to 128GB for this 4MP Indoor Security Camera. You could choose the SIM card in our store, see the link: https://www.amazon.co.uk/dp/B09LD1K8NN | ReolinkEU | 2023-02-01 |
| Please could someone send me a video on how to insert the SD card? | 2022-06-27 | Hello. Here are some steps for you to insert the SD card for the wireless security camera Reolink E1 Pro. Step 1. Move up the lens to find the Micro SD card slot. Step 2. Insert the Micro SD card into the card slot with the side of the chips down direction. Please note that:xa0Please use your fingernail or something sharp like the reset pin to push the Micro SD card in until you feel that it's locked or you hear a "click". Feel free to contact us via Amazon message if you need further assistance. | ReolinkEU | 2022-06-29 |
| Is it compatible with camhi app? | 2022-10-16 | Reolink has its own app, it works really well, but I don’t know if the camera will work on another app, the Reolink app is all you’d need it’s free. | Jill | 2022-10-16 |
| Is it compatible with camhi app? | 2022-10-16 | I wouldn't think it would be compatible but I don't actually know, i recommend to just stick with the Reolink app, free and easy to use, plenty of security, includes recording options and other bits. | Steven 7567 | 2022-10-16 |
| Is it compatible with camhi app? | 2022-10-16 | It has its own app as well as desktop app. Both of which work really well I cannot be sure whether it would work with another manufacturers app but ai doubt it very much. | Dave Hunter | 2022-10-16 |
| Is it compatible with camhi app? | 2022-10-16 | Hello. We are sorry to inform you that we do not test the compatibility problem between our products and the camhi app. We recommend using the Reolink app. | ReolinkEU | 2022-10-20 |