| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| is this system wired or wifi? | 2021-11-08 | PoE=wired, use a nvr power and record. | Dr C. | 2021-11-08 |
| is this system wired or wifi? | 2021-11-08 | The system is wired, so you need to run Ethernet cables between the base unit and any attached cameras. The power is supplied via the Ethernet cables, so you don't need to think about additional wiring for power supply for the cameras, only the Ethernet cable | Redarrow | 2021-11-09 |
| What type of mouse can be used with this as i have used two diffrent wireless mouses and both refuse to work in either usb port. | 2022-07-08 | To the best of my knowledge you need a usb wired mouse. The system has no drivers for wireless. | J. S. | 2022-07-08 |
| What type of mouse can be used with this as i have used two diffrent wireless mouses and both refuse to work in either usb port. | 2022-07-08 | I just use a £3 wired mouse. it works fine. | Kawasaki kid | 2022-07-08 |
| What type of mouse can be used with this as i have used two diffrent wireless mouses and both refuse to work in either usb port. | 2022-07-08 | It comes with a wired mouse if that helps USB | Gav McElroy | 2022-07-08 |
| What type of mouse can be used with this as i have used two diffrent wireless mouses and both refuse to work in either usb port. | 2022-07-08 | Hello. Please test with a wired mouse to see if it works. For more help, please contact us via amazon message. | ReolinkEU | 2022-07-15 |
| Will this work with a wireless mouse | 2022-09-17 | Hello. Yes, this 4MP 8CH PoE CCTV Security Camera System can work with a wireless mouse. If you need a compatible wireless mouse we have tested. please kindly contact us via Amazon for more information. | ReolinkEU | 2022-09-20 |
| Do they do these cameras in grey or black? | 2021-09-18 | My cameras are a light grey. Colour on web page is pretty close to real colour. | Kawasaki kid | 2021-09-18 |
| Do they do these cameras in grey or black? | 2021-09-18 | Think it just white only. Some other models in their range are black. | Amazon Customer | 2021-09-18 |
| Do they do these cameras in grey or black? | 2021-09-18 | Not that I am aware of but irrespective that they are white it doesn't detract from the fact that the quality of the recordings is excellent. | Mrs P A Morgan | 2021-09-18 |
| Do they do these cameras in grey or black? | 2021-09-18 | Hi, these cameras are all white in color. | ReolinkEU | 2021-09-22 |
| The 4 18metre cables provided, are they exterior grade? | 2021-08-30 | They do have rj45 covers which provide a degree of exterior grade. However terminating them into an ip enclosure is best method | Shane Collinson | 2021-08-30 |
| The 4 18metre cables provided, are they exterior grade? | 2021-08-30 | Hello, yes, they can be applied outdoors or indoors. | ReolinkEU | 2021-08-31 |
| Camera stopped working no lights on,but Ethernet light on | 2023-05-09 | Only thing I can think of is there is cable damage or plug has pulled out of socket somehow. | Kawasaki kid | 2023-05-09 |
| If there is a power outage will the cameras still record? | 2021-11-05 | As far as I know it has not got up back up batteries. so no it will not record. | Kawasaki kid | 2021-11-05 |
| If there is a power outage will the cameras still record? | 2021-11-05 | Unfortunately not | J. S. | 2021-11-05 |
| If there is a power outage will the cameras still record? | 2021-11-05 | No, there is no battery backup. The system will reboot when power is restored. | Mrs P A Morgan | 2021-11-06 |
| If there is a power outage will the cameras still record? | 2021-11-05 | Hi, the power supply is needed to support the camera system working properly. | ReolinkEU | 2021-11-09 |
| I want this to only stay on day mode so no ir night vision. Can night mode infra red be disabled? | 2023-02-02 | I just browsed the app settings and don see such an option . Its either on or off . | Nikolay Ignatov | 2023-02-03 |
| I want this to only stay on day mode so no ir night vision. Can night mode infra red be disabled? | 2023-02-02 | Hello. This wifi camera can support PIR detection+motion detection which can significantly reduce false alarms. | Reolink | 2023-02-06 |
| What is the nightvision like? 100ft i doubt | 2022-07-19 | If it is something reflective like a car number plate it might be 30 Metres. I would say closer to 9 Metres for a person or animal. Our 35KG dog will not trigger movementat any range. Front cam picks up cars at 18 Metres. Works pretty well in street lights. Overall I am pretty impressed. I got my friend same system She is well happy with it. | Kawasaki kid | 2022-07-19 |
| What is the nightvision like? 100ft i doubt | 2022-07-19 | Hello. Yes, with the powerful IR LEDs, the night vision distance for this 4MP 8CH PoE CCTV Security Camera System can up to 100ft. To have better night vision, the night vision will switch to black/white mode. | ReolinkEU | 2022-07-25 |
| Do you get 18meters of wire with each camera,, can you let me know before I put a order in,,,,, thanks … | 2021-12-14 | There are four 18m cables in the box, which means one 18m cable for each camera | ReolinkEU | 2021-12-14 |