| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Two prices for the same system, from the same seller? why do i have to pay £61.02p extra for a downloadable vat receipt? | 2022-10-06 | Hello. Please check whether your order account is a B2B account. If you have any concerns, please contact us by Amazon message. | ReolinkEU | 2022-10-10 |
| Is the motion detection reliable? I currently have a Eufy doorbell and it constantly misses motion | 2021-12-17 | Yes it is | Tontiehere | 2021-12-17 |
| Is the motion detection reliable? I currently have a Eufy doorbell and it constantly misses motion | 2021-12-17 | Hi. Please allow me to explain briefly how the camera detection works: the camera detects the motion based on the image changes (the background) in each frame. So when the object reaches a certain degree the camera will be triggered. In this case, we recommend that you buy the machine with AI, that is Smart Person and Vehicle Detection so as to reduce false alarms. https://www.amazon.co.uk/dp/B08F6W51P5?ref=myi_title_dp | ReolinkEU | 2021-12-20 |
| Can I remote live-view my cameras without internet | 2022-03-12 | I dont think that you can. An internet access is needed. | Tontiehere | 2022-03-13 |
| Can I remote live-view my cameras without internet | 2022-03-12 | yyes | colin york | 2022-03-13 |
| Can I remote live-view my cameras without internet | 2022-03-12 | No - think about it???!!! | Amazon Customer | 2022-03-14 |
| Can I remote live-view my cameras without internet | 2022-03-12 | Hello. The NVR should be connected to network then you can remote live-view. | ReolinkEU | 2022-04-11 |
| Can you add wireless cameras in this system? | 2021-10-10 | Hi, if you mean Reolink WiFi camera, the answer is yes, while if you refer to Reolink Battery-powered camera, sorry it's not supportive. | ReolinkEU | 2021-10-11 |
| how many years warranty? | 2022-09-09 | Hello. Reolink provides a 2-year warranty and 30-day return & refund for Reolink products underxa0Reolink Warranty Policy. Besides, Reolink provide free lifetime consultation, feel free to contact us via Amazon message if you need any assistance. | ReolinkEU | 2022-09-14 |
| Can i add a poe ptz camera to this system and record via the nvr? | 2021-12-14 | It's a great setup and clear pictures | spike | 2021-12-14 |
| Can i add a poe ptz camera to this system and record via the nvr? | 2021-12-14 | Hi. Yes you can add a poe PTZ camera to this system and record via the nvr.https://www.amazon.co.uk/gp/product/B077YWNF4X | ReolinkEU | 2021-12-15 |
| Do you require a paid subscription package when viewing the recordings on the app or monitor? | 2021-12-17 | No you don't need a subscription. | Tontiehere | 2021-12-17 |
| Do you require a paid subscription package when viewing the recordings on the app or monitor? | 2021-12-17 | Hi. You could use Reolink App for mobile phone and Reolink Client for computer, both are totally free. | ReolinkEU | 2021-12-24 |
| Does the camera rotate? | 2022-01-20 | Yes if you order the type that allows this. | Tontiehere | 2022-03-13 |
| Does the camera rotate? | 2022-01-20 | Hi. I am very sorry. The cameras in the kit are fixed lens and can't rotate. You can only adjust the viewing angles by adjusting the lens by hand. | ReolinkEU | 2022-04-11 |
| Can the cameras be adjusted from left to right, or do they only adjust up and down? | 2022-05-13 | Yes can do only up and down, when fixed | P75 | 2022-05-13 |
| Can the cameras be adjusted from left to right, or do they only adjust up and down? | 2022-05-13 | They can be adjusted in all directions. | Tontiehere | 2022-05-15 |
| Can the cameras be adjusted from left to right, or do they only adjust up and down? | 2022-05-13 | Hello. You enable the Mirroring mode for the camera to make it adjust the image. | ReolinkEU | 2022-05-18 |
| What is the IP rating of the cameras? | 2022-02-18 | It is on all the data pages for the camera's | Tontiehere | 2022-03-13 |
| What is the IP rating of the cameras? | 2022-02-18 | Hello. The camera IP rating of the cameras in the kit is IP66. | ReolinkEU | 2022-04-11 |