| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How is the night vision on this camera and how far can it capture clearly ? | 2022-05-07 | I use my camera inside my home and as such the distance is relatively short, but the night vision is clear and works well. I have not tried it outside or at longer distances. Regards - Bill. | William Jackson | 2022-05-07 |
| How is the night vision on this camera and how far can it capture clearly ? | 2022-05-07 | Refer to the detailed product information provided by Reolink on their website. There are also ample in-depth videos reviews for this product on all major video sharing sites. | Trading Standards | 2022-05-07 |
| How is the night vision on this camera and how far can it capture clearly ? | 2022-05-07 | Pretty much the same as in the daytime, but obviously the picture is in black and white not colour | Mark | 2022-05-07 |
| How is the night vision on this camera and how far can it capture clearly ? | 2022-05-07 | It’s really clear & u will see the same distance as daytime viewing | Feneladarling | 2022-05-07 |
| How is the night vision on this camera and how far can it capture clearly ? | 2022-05-07 | I would think about 20 feet | Michael J. Bartlett | 2022-05-07 |
| How is the night vision on this camera and how far can it capture clearly ? | 2022-05-07 | Hi I have 2 ptz 5MP indoor cameras . The quality is excellent even on night vision . The largest of the 2 rooms is 22ft x 12.5 ft . Hope this helps KR Bob . | Bob | 2022-05-07 |
| How is the night vision on this camera and how far can it capture clearly ? | 2022-05-07 | We don’t typically use this at night, so I can’t give you a good answer. We use it to monitor our dogs while we are out. The room is naturally fairly dark, and I wouldn’t say the image is great. It’s all about positioning, I think. If we had it to do again, I would spend more and get a better camera, to be honest. | Stargazer4589 | 2022-05-08 |
| How is the night vision on this camera and how far can it capture clearly ? | 2022-05-07 | Night vision is very clear, I have not tested for distance , but I can see clearly up to about 30 ft | Amazon Customer | 2022-05-09 |
| Does this model come in black? | 2023-03-01 | Hello. Please note that this PTZ wifi camera comes in a white version. And the black version in our store is unavailable currently. | ReolinkEU | 2023-03-02 |
| Will this work with a synology nas for storage? thanks in advance. | 2023-03-28 | Hello. Yes, this wifi indoor camera can add to the Synology Nas via RTSP/RTMP to backup the recording video. Feel free to contact us via Amazon message if you need further assistance. | ReolinkEU | 2023-03-29 |
| Does this have motion tracking? | 2022-05-09 | As far as I know it has motion detection but not motion tracking. | Jackonewbury | 2022-05-09 |
| Does this have motion tracking? | 2022-05-09 | NO | 6to6 | 2022-05-09 |
| Does this have motion tracking? | 2022-05-09 | No Motion tracking but yes for Motion alert and Privacy area | Francesco | 2022-05-09 |
| Does this have motion tracking? | 2022-05-09 | Hello. It is regret to tell you that the E1 zoom can't support auto tracking. If you need this function, please refer to the below link. https://www.amazon.co.uk/dp/B099F2LGSB | ReolinkEU | 2022-05-12 |
| Is this much different to the 3mp?i have the 3mp and i was wondering if it is worth paying the extra to get this as i need another camera. | 2022-08-12 | I can't compare against the 3mp as I have only ever had the 5mp. I do however have a number of wired 2mp fixed cameras and the 5MP reolink is a much sharper picture, both during the day and under night vision conditions. Not a full answer to your question but might go partway to helping you make a decision | Arnie Chase | 2022-08-12 |
| Is this much different to the 3mp?i have the 3mp and i was wondering if it is worth paying the extra to get this as i need another camera. | 2022-08-12 | Indeed yes. But it depends what level of details you want. If you just want to see the room, the 3Mp is ok. If you want to see a face or some details or just be able to zoom, then the 5mp is better | Francesco | 2022-08-12 |
| Is this much different to the 3mp?i have the 3mp and i was wondering if it is worth paying the extra to get this as i need another camera. | 2022-08-12 | Its 5mp with a zoom so it depends on what you want it for, if its just general observation then I'd keep the 3mp | PG Inc. | 2022-08-12 |
| Is this much different to the 3mp?i have the 3mp and i was wondering if it is worth paying the extra to get this as i need another camera. | 2022-08-12 | It's rubbish don't bother | AJ1 | 2022-08-12 |
| Is this much different to the 3mp?i have the 3mp and i was wondering if it is worth paying the extra to get this as i need another camera. | 2022-08-12 | Video could not be loaded | ReolinkEU | 2022-08-17 |
| can i have 2 or more cameras on one app ? | 2022-09-23 | Yes! I have 6 on my app! Works fine | Security Guy | 2022-09-23 |
| can i have 2 or more cameras on one app ? | 2022-09-23 | Yes you can | AJ1 | 2022-09-24 |
| can i have 2 or more cameras on one app ? | 2022-09-23 | Yes you can. I currently have 4 on mine. | David | 2022-09-24 |
| can i have 2 or more cameras on one app ? | 2022-09-23 | Yes | Isaac Boateng | 2022-09-24 |
| can i have 2 or more cameras on one app ? | 2022-09-23 | Yes you can. I currently have 4 on mine. | David M | 2022-09-24 |
| can i have 2 or more cameras on one app ? | 2022-09-23 | Yes, I have five on my IPhone App, two at the front of the house & two at the back and one inside keeping an eye on the dogs. | Steve | 2022-09-24 |
| can i have 2 or more cameras on one app ? | 2022-09-23 | Yes I have 2 on mine and still able to add more, furthermore you can display multi cameras at the same time using app | PG Inc. | 2022-09-24 |
| can i have 2 or more cameras on one app ? | 2022-09-23 | I have one outdoor and two internal cameras on the app and you can add more as the app is used to set the cameras up, I would recommend watching a video on using settings although you can do it without that, I found it easy to set up. | E. Mckay | 2022-09-24 |
| can i have 2 or more cameras on one app ? | 2022-09-23 | Yes, I am running seven cameras at present on WiFi and data when away from home. | Terry Fletcher | 2022-09-24 |
| can i have 2 or more cameras on one app ? | 2022-09-23 | Hello. Yes, you can add and manage more than one camera to the same Reolink app on your phone. | ReolinkEU | 2022-09-26 |
| can i have 2 or more cameras on one app ? | 2022-09-23 | I don't know the answer but if it's connected to the same WiFi I don't see why not. It's a great little unit with 360° view and great in the dark too. | Tina Koumarianos | 2022-10-03 |
| Does this record 24/7 onto cloud? | 2022-10-07 | Yes | inci | 2022-10-07 |
| Does this record 24/7 onto cloud? | 2022-10-07 | Hello. This indoor wifi camera only supports upload motion rcordings to the Cloud. But it can record 24/7 to the SD card. | ReolinkEU | 2022-10-10 |
| Is this camera compatible with Home Assistant (e.g. to perform specific actions when a smart alert occurs)? | 2023-03-18 | No | PG Inc. | 2023-03-18 |
| Is this camera compatible with Home Assistant (e.g. to perform specific actions when a smart alert occurs)? | 2023-03-18 | Hello. Yes, this camera can work with Google Home Assistant. But currently we can only live stream the camera via Google Home, and cannot perform specific actions when a smart alert occurs. You can set up the push notification, siren, email alerts and so on specific actions via Reolink App. | ReolinkEU | 2023-03-20 |
| Why doesn't this camera ship to Ireland unlike your other products? | 2023-04-18 | Yes | S F. | 2023-06-12 |
| Does this have an ethernet port? | 2023-06-12 | All the ones I have are Wifi only. There is no RJ45 connector. | Jackonewbury | 2023-06-12 |
| Does this have an ethernet port? | 2023-06-12 | Yes unless they have changed the design mine has a working ethernet port | Terry Fletcher | 2023-06-12 |
| Does this have an ethernet port? | 2023-06-12 | No it doesn't. It's WiFi only. | Pipes | 2023-06-12 |
| Does this have an ethernet port? | 2023-06-12 | No | S F. | 2023-06-12 |
| Does this have an ethernet port? | 2023-06-12 | Hello. Yes, this indoor wifi camera has an ethernet port so you can connect it to your router via a network cable directly or scan the QR code to configure wifi. And this camera supports the smart person and pet detection. | ReolinkEU | 2023-06-13 |
| Does this have an ethernet port? | 2023-06-12 | No, its wireless.. | Steve | 2023-06-13 |
| do I need to pair this with my phone | 2022-06-10 | Yes if you want to see the playback and set it to monitor exc, the phone app is really good tbh | Mark | 2022-06-10 |
| do I need to pair this with my phone | 2022-06-10 | You just download the reolink app then scan QR code on camera it then automatically links to your phone, it's very easy | susan hughes | 2022-06-10 |
| do I need to pair this with my phone | 2022-06-10 | Yes you do but I wouldn’t recommend this camera there are far better cheaper alternatives it’s right next to my Wi-Fi box but says poor signal and won’t record in HD | AJ1 | 2022-06-10 |
| do I need to pair this with my phone | 2022-06-10 | Yes | Isaac Boateng | 2022-06-10 |
| do I need to pair this with my phone | 2022-06-10 | As far as can remember yes you do | Amazon Customer | 2022-06-10 |
| do I need to pair this with my phone | 2022-06-10 | Yes. | inci | 2022-06-11 |
| do I need to pair this with my phone | 2022-06-10 | Hello. Yes, please download the Reolink app on your phone, and connect the camera to the network to access the camera. | ReolinkEU | 2022-06-16 |
| Can I continuously watch live view from my phone with out it auto disconnecting? | 2022-05-10 | Yes | Anne | 2022-05-10 |
| Can I continuously watch live view from my phone with out it auto disconnecting? | 2022-05-10 | Yes | Bill | 2022-05-11 |
| Can I continuously watch live view from my phone with out it auto disconnecting? | 2022-05-10 | Yes you should be able to, it's never disconnected on my mobile. | JM | 2022-05-11 |
| Can I continuously watch live view from my phone with out it auto disconnecting? | 2022-05-10 | Hello, yes, the camera supports continuous live view via Reolink App and client. | ReolinkEU | 2022-05-12 |
| Can the reolink 5mp support a 64gb memory card | 2023-02-21 | Yes it can, I've got up to 128gb cards in mine. | David M | 2023-02-21 |
| Can the reolink 5mp support a 64gb memory card | 2023-02-21 | Yes I have a 256 in mine | PG Inc. | 2023-02-21 |
| Can the reolink 5mp support a 64gb memory card | 2023-02-21 | yes it can. i have just bought a 64g sim and it works. i had to tweak it to activate it, but it explains how etc and then you can record and the recordings are sent to your phone. | Feneladarling | 2023-02-21 |
| Can the reolink 5mp support a 64gb memory card | 2023-02-21 | According to the product documentation, it supports up to 128gb microsd card. I have a 32gb card in mine | Arnie Chase | 2023-02-21 |
| Can the reolink 5mp support a 64gb memory card | 2023-02-21 | I put a 128gb card in mine and that works fine, the small print does say cards up to 128gb, so I would have thought so yes | Mark | 2023-02-21 |
| Can the reolink 5mp support a 64gb memory card | 2023-02-21 | Yes it can, I've got up to 128gb cards in mine. | David | 2023-02-21 |
| Can the reolink 5mp support a 64gb memory card | 2023-02-21 | Hello, The maximum micro SD card it supports is 128GB, with the format of FAT32 and a read and write speed of Class 10 or higher/ ≥26Mbps. You can find the 128G sd card from the link below. https://www.amazon.co.uk/gp/product/B09LD1K8NN/ | ReolinkEU | 2023-02-23 |
| Can this record onto nvr wireless, or must be wired from camera to nvr ? | 2022-10-07 | you can record directly onto your device storage and take photos which all save onto your device. the camera records directly onto an SD card and onto cloud storage and You Can download clips up 120 seconds from the SD card to your device storage after they have been saved to SD card | PG Inc. | 2022-10-07 |
| Can this record onto nvr wireless, or must be wired from camera to nvr ? | 2022-10-07 | My Neolink records wirelessly to my dvr over my home wifi | Arnie Chase | 2022-10-07 |
| Can this record onto nvr wireless, or must be wired from camera to nvr ? | 2022-10-07 | The camera can be connected to and record to a Reolink NVR via wireless or hardwired connection. Hope this information is useful. | Craig | 2022-10-07 |
| Can this record onto nvr wireless, or must be wired from camera to nvr ? | 2022-10-07 | Hello. This indoor wifi camera supports work wirelessly with NVR, please set it up to the same network as the NVR to connect it to the NVR, then configure the camera's recording settings via NVR. | ReolinkEU | 2022-10-10 |
| How do you delete the videos | 2022-04-30 | As far as I know you don’t need to delete them. I am pretty sure that when the memory card is full then the new videos just over-write the oldest ones. I have certainly never needed to delete any. | Ph211111 | 2022-04-30 |
| How do you delete the videos | 2022-04-30 | Simply format the SD card (& delete any video recordings you've downloaded to your phone) | Stu | 2022-04-30 |
| How do you delete the videos | 2022-04-30 | Hello. Reolink cameras do not support deleting certain video footage stored on the Micro SD card via Reolink software. You can format the sd card via the app or take out the sd card to delete them on the computer. If you don't want to take out the Micro SD card, the camera will automatically overwrite the old files when the SD card is at capacity and then continue to record. | ReolinkEU | 2022-05-08 |
| What is the surveillance card in the included components? | 2023-06-11 | Hello, the Surveillance Card means is similar to a warranty card. If there is any problem with the product, please contact us by Amazon message. | ReolinkEU | 2023-06-11 |
| What is the surveillance card in the included components? | 2023-06-11 | No you have to supply your own SD card but it is a super camera ,I have it in the living room and I can watch through my phone wherever I am . | Lumsden Dennis | 2023-06-11 |
| What is the surveillance card in the included components? | 2023-06-11 | If you are referring to a memory card, the u it doesn't include one. I have a 64gb card which I bought seperately | Arnie Chase | 2023-06-11 |
| What is the surveillance card in the included components? | 2023-06-11 | No idea, didn’t notice one in mine! | Hightown | 2023-06-11 |
| Where do i find the uid for this camera ? | 2022-08-16 | "Hello. You can refer to the four methods below to find the UID number of your camera. 1. Find the UID on the body of your camera. The UID number is printed below the QR code on the QR code sticker. It mainly begins with ""9527.........."" 2. Find the UID on Reolink App. Log in to your camera on the Reolink App on your cellphone and go to Device Settings. Tap Device Info or Share Camera and you can find the UID number. 3. Find the UID on Reolink Client. Launch Reolink Client and find the camera, click Settings and go to Info. 4. Find the UID on a web browser. Login your camera via Web Browsers and go to Device Settings -> Network -> Advancedxa0page and check thexa0UID. You can also refer to the attached video to find the QR code location of this 5MP PTZ indoor security camera to find the UID." | ReolinkEU | 2022-08-24 |
| What is the type of power connection into the camera, micro usb, lightening, type -c, or other? also it says it uses a 5v 1a adapter for the supply bu | 2023-05-16 | Video could not be loaded | Tina Koumarianos | 2023-05-16 |
| What is the type of power connection into the camera, micro usb, lightening, type -c, or other? also it says it uses a 5v 1a adapter for the supply bu | 2023-05-16 | Sorry all I can say is it is a small round plug for low voltage | Lumsden Dennis | 2023-05-16 |
| What is the type of power connection into the camera, micro usb, lightening, type -c, or other? also it says it uses a 5v 1a adapter for the supply bu | 2023-05-16 | It comes with its own power adapter plug in normal house 3 pin socket type | Simon Nelson | 2023-05-16 |
| What is the type of power connection into the camera, micro usb, lightening, type -c, or other? also it says it uses a 5v 1a adapter for the supply bu | 2023-05-16 | It's a pin type connector. Not usb c or anything like that. Does come with a power adapter which sorts it power out. It's a decent bit of kit! I've got 6 of them! | Security Guy | 2023-05-16 |
| What is the type of power connection into the camera, micro usb, lightening, type -c, or other? also it says it uses a 5v 1a adapter for the supply bu | 2023-05-16 | UK mains adapter and lead is supplied with the camera. Approx. 3m power lead. No other type of power socket/supply is available on the camera I have. I hope that helps. | Stu | 2023-05-16 |
| What is the type of power connection into the camera, micro usb, lightening, type -c, or other? also it says it uses a 5v 1a adapter for the supply bu | 2023-05-16 | The camera is powered by a 230v AC adaptor with a connection made to the unit via a jack plug. Dont know the size of the jack plug but it comes as part of the package. hope this helps | Arnie Chase | 2023-05-16 |
| What is the type of power connection into the camera, micro usb, lightening, type -c, or other? also it says it uses a 5v 1a adapter for the supply bu | 2023-05-16 | It is a fixed power suppy not an USB | PG Inc. | 2023-05-17 |
| What is the type of power connection into the camera, micro usb, lightening, type -c, or other? also it says it uses a 5v 1a adapter for the supply bu | 2023-05-16 | Hello. This indoor security camera comes with a 5V/1A DC adapter. The outer diameter of the connector is 2.5mm, and the inner diameter is 0.7mm. | ReolinkEU | 2023-05-17 |
| Is it possible to replace ceiling mount bracket as mine has snapped | 2023-03-20 | Yes. Go on Reolink main website and you can buy replacement parts there | Michael M | 2023-03-20 |
| Is it possible to replace ceiling mount bracket as mine has snapped | 2023-03-20 | Hello, we will appreciate it if you can contact us by Amazon message with a picture of the damaged bracket to further discuss your issue. Please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-03-22 |