| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will this work if placed behind a window? Will the motion detection work and will it focus well? Thanks. | 2020-11-19 | Hello, please kindly note that the PIR sensor sets off motion alarms by detecting body heat and infrared energy. PIR motion sensor security camera doesn't t work reliably or sometimes doesn't work at all through windows or glass because most glasses used in modern houses today are insulated, limiting heat coming through the glass, which in return undermine motion detection. | ReolinkEU | 2020-11-20 |
| how do you delete video on sd card. I have several clips but cannot delete them | 2022-07-02 | Take SIM card out and download to a computer or Laptop. When I downloaded it ask for originals to be deleted. Once downloaded delete all from your computer or Laptop. May seem a long way of doing it but I’m no I T expert and this works for me. | MR K CAIN | 2022-07-03 |
| how do you delete video on sd card. I have several clips but cannot delete them | 2022-07-02 | Hello, Reolink cameras do not support deleting certain video footage stored on the Micro SD card via Reolink software. If you want to delete the clips, you need to take out the Micro SD card to delete them on the computer. Or, you can format the sd card via the Reolink software to delete all the recordings. | ReolinkEU | 2022-07-11 |
| what is the range of the wifi for this camera | 2019-02-10 | Hello, the WiFi distance of the Argus Pro security camera is 70-80 meters in open areas. | ReolinkEU | 2019-02-16 |
| Will this detect trees blowing in the wind? I need a camera that doesn't as have a lot of trees around. Thanks | 2020-08-10 | Has an option for false alerts i.e. if you have tree around you | Marcel | 2020-08-21 |
| do you have to physically /manually have to change the batteries | 2019-04-20 | Yes. You have to unhook the unit to connect via usb to your laptop to recharge batteries. | colin steed | 2019-04-20 |
| do you have to physically /manually have to change the batteries | 2019-04-20 | I just take the whole unit of the bracket to recharge it (it doesn't take long) then you are ok for a few months. | Paul M. | 2019-04-20 |
| do you have to physically /manually have to change the batteries | 2019-04-20 | No just charge them up like your phone, I'm doing mine once a month | Richard plain | 2019-04-21 |
| do you have to physically /manually have to change the batteries | 2019-04-20 | Hello, Reolink Argus Pro has its rechargeable battery which is removable, and there is a micro USB port for charging on the back of the battery. You could: 1. Pull out the battery and open the charging port, then connect the battery with the USB adapter via a USB cable and plug it into the electrical outlet. 2. Directly plug the camera into the USB adapter (then to the electrical outlet) for working & charging. 3. Charge the camera with Reolink Solar Panel (needs to be purchased separately). | ReolinkEU | 2019-04-23 |
| Will this camera withstand rain if it is mounted on a garden fence? | 2020-11-04 | I have two mounted on bricks outside and both have been fine in rain | Philip Malpas | 2020-11-04 |
| Will this camera withstand rain if it is mounted on a garden fence? | 2020-11-04 | I’ve got three of these that have been up and running for nearly 2 years without a problem. | Scott79 | 2020-11-04 |
| Will this camera withstand rain if it is mounted on a garden fence? | 2020-11-04 | Hello, this camera is IP65 certified and it is suitable for most outdoor use. | ReolinkEU | 2020-11-05 |
| Will this camera withstand rain if it is mounted on a garden fence? | 2020-11-04 | Hi, yes it an outside cam will be fine | Marcel | 2020-11-05 |
| Is cloud storage available free? 7 days rolling? | 2019-07-25 | Hello, the cloud service in EU is in testing status, it will be coming in the future. At this time the Argus Pro camera records onto the inserted micro SD card. | ReolinkEU | 2019-07-29 |
| Is the Argus 2 compatible with Alexa view as well as Google? | 2020-06-10 | Hello, yes. Reolink battery-powered cameras support both Alexa and Google Home. | ReolinkEU | 2020-06-12 |
| What is the length of the cord between solar panel and camera | 2020-08-21 | The picture states 4 metres. I have mine installed really close so can't confirm. But I would say that sounds about right. | Mark | 2020-08-21 |
| What is the length of the cord between solar panel and camera | 2020-08-21 | Hello, The cable length of Reolink Solar Panel is 4 meters. If it is not long enough in your case, you may consider purchasing our Solar Panel extension cable (4.5 meters/15 feet). You can use up to 2 extension cables for Reolink Solar Panel so that the total distance of the extension cable can reach up to 13 meters (43 feet). | ReolinkEU | 2020-08-24 |
| What is the length of the cord connection to the solar panel | 2020-08-21 | I believe it's quite long around 3 - 4 metres | Marcel | 2020-08-21 |
| What is the length of the cord connection to the solar panel | 2020-08-21 | Hello, The cable length of Reolink Solar Panel is 4 meters. If it is not long enough in your case, you may consider purchasing our Solar Panel extension cable (4.5 meters/15 feet). You can use up to 2 extension cables for Reolink Solar Panel so that the total distance of the extension cable can reach up to 13 meters (43 feet). | ReolinkEU | 2020-08-24 |