| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is this a stand alone item, and doesnt need anything else to make it work | 2021-09-16 | I have mine connected to my router, and a NVR and also to my IPHONe and Ipad.. you dont realy need the NVR . | J S | 2021-09-16 |
| Is this a stand alone item, and doesnt need anything else to make it work | 2021-09-16 | The camera is not "stand alone", it is designed to work with the CCTV hard drive/recorder. If you buy this camera you will not receive any cables as it is normally purchased as either a replacement or addition to an existing system. | HMW | 2021-09-16 |
| Is this a stand alone item, and doesnt need anything else to make it work | 2021-09-16 | This is a camera, needs power and display devcice. | Martin | 2021-09-16 |
| Is this a stand alone item, and doesnt need anything else to make it work | 2021-09-16 | You need cat 6 cable and a poe switch. | tony larkin | 2021-09-16 |
| Is this a stand alone item, and doesnt need anything else to make it work | 2021-09-16 | No this item requires the DVR box for it to work. | Isaac | 2021-09-16 |
| Is this a stand alone item, and doesnt need anything else to make it work | 2021-09-16 | Hi, yes, this camera can work independently or operate with Reolink NVR. | ReolinkEU | 2021-09-16 |
| Is this a stand alone item, and doesnt need anything else to make it work | 2021-09-16 | has to be wired to your router obviously..one that gives poe. | Physicist13 | 2021-09-16 |
| Is this a stand alone item, and doesnt need anything else to make it work | 2021-09-16 | You'll need a microSD storage card, power from either a 12V PSU or a PoE Ethernet switch, an Ethernet cable to connect to your router, something to program the camera and watch the footage (smart phone, tablet, PC) | A. Dawkins | 2021-09-16 |
| Does anyone know the fixing pattern measurments for this camera? | 2022-06-19 | Hello. The size of this security camera outdoor, RLC-520 is Φ105*93mm. Please feel free to contact us via Amazon message if you need further assistance. | ReolinkEU | 2022-06-24 |
| Can thia be added to any nvr, what protocal does it support? | 2021-10-01 | Hello, This camera is perfectly compatible with Reolink NVR, but we cann't guarantee compatibility with other brands of NVR. The protocols supported by this camera are HTTPS, SSL, TCP/IP, UDP, HTTP, IPv4, UPnP, RTSP, RTMP, SMTP, NTP, DHCP, DNS, DDNS, FTP, P2P | ReolinkEU | 2021-10-02 |
| Can thia be added to any nvr, what protocal does it support? | 2021-10-01 | As the camera supports the ONVIF, you should be OK using it with any NVR supporting this protocol. | A. Dawkins | 2021-10-04 |
| Can i use a power cable instead of poe?? | 2021-09-04 | Yes by all means, camera has a 12v input as well as Poe connection. | law1478 | 2021-09-07 |
| Can i use a power cable instead of poe?? | 2021-09-04 | Hi, yes but please note that in that case you also have to use an ethernet cable to get the camera connected to network, or it won't be able to be accessed remotely via Reolink software. | ReolinkEU | 2021-09-08 |
| Can you plug the Ethernet cable directly into a BT smart hub disc for its power? | 2021-09-20 | Hi, I'm afraid not if the BT Hub doesn't support Poe function. You need to power the camera seperately via its power cable when you want to get its network connection to the BT Hub. | ReolinkEU | 2021-09-22 |
| What is the recording format on this please? Thank you in advance | 2022-01-09 | H264, when downloading from the smartphone app saves it as mp4. Also when recording with the Windows app and FTP it's saved in mp4 clips. | Amazon Customer | 2022-01-09 |
| What is the recording format on this please? Thank you in advance | 2022-01-09 | I'm afaraid I don't know the answer as we use the app to check recorded events. It is possible to export from the app for editing on a laptop or desktop computer. | A. Dawkins | 2022-01-09 |
| What is the recording format on this please? Thank you in advance | 2022-01-09 | Hi. The Video Format is H.264. | ReolinkEU | 2022-01-10 |
| What is the recording format on this please? Thank you in advance | 2022-01-09 | The video files from this camera are in mp4 format. The stills (snapshot) files are in jpg format. | Chris Chambers | 2022-01-10 |
| Is it dual band 2.4 and 5Ghz | 2021-09-03 | This camera is not wireless. It needs to be plugged in with an Ethernet cable. If you want wireless go for the RLC-511W which is dual band, I have 2 and work very well. | MR Colin BYRNE | 2021-09-03 |
| Is it dual band 2.4 and 5Ghz | 2021-09-03 | It is not wireless. Needs a CAT5/6 cable with POE power to run the camera. Do not use WiFi for security cameras ever. Really bad idea. These are excellent cameras. | Amazon Customer | 2021-09-03 |
| Is it dual band 2.4 and 5Ghz | 2021-09-03 | This model specifically is not wireless at all. Reolinkdo make wireless models however you will find mostly use 2.4GHz for the increased range that it provides over the faster speeds of 5GHz. | Amazon Customer | 2021-09-03 |
| Is it dual band 2.4 and 5Ghz | 2021-09-03 | It's neither. This isn't a wireless camera. | Domus T. | 2021-09-03 |
| Is it dual band 2.4 and 5Ghz | 2021-09-03 | Neither, it’s power over Ethernet | P. Fisher | 2021-09-03 |
| Is it dual band 2.4 and 5Ghz | 2021-09-03 | Hi, this camera doesn't support wireless WiFi connection but wired connection via ethernet cables. | ReolinkEU | 2021-09-08 |
| What frame rate does this cam operate at, and is it adjustable? | 2021-12-04 | This camera does a peak of 30 FPS at any resolution The FPS can be adjusted to 2,4,6,8,10,12,14,16,18,20,22,25 and 30 FPS | Alan | 2021-12-04 |
| What frame rate does this cam operate at, and is it adjustable? | 2021-12-04 | High quality stream is 16-30fps, low quality stream is 4-15fps. | A. Dawkins | 2021-12-04 |
| What frame rate does this cam operate at, and is it adjustable? | 2021-12-04 | Hello, yes it's adjustable. here is the information: • Mainstream: 2fps - 30fps (default: 30fps) • Substream: 4fps - 15fps (default: 7fps) | ReolinkEU | 2021-12-07 |
| How waterproof are these if the camera is pointed upwards all the time, please? | 2022-02-08 | 100% waterproof | Marek M. | 2022-02-08 |
| How waterproof are these if the camera is pointed upwards all the time, please? | 2022-02-08 | no problem is good | thuvaraga | 2022-02-08 |
| How waterproof are these if the camera is pointed upwards all the time, please? | 2022-02-08 | camera is fully waterproof | tony larkin | 2022-02-08 |
| How waterproof are these if the camera is pointed upwards all the time, please? | 2022-02-08 | I dont know that, Mine has been pointing towards the street for a year and still works perfectly | J S | 2022-02-08 |
| How waterproof are these if the camera is pointed upwards all the time, please? | 2022-02-08 | The cameras themselves are protected against strong jets of water so rain will be no problem. If the camera is pointed upwards then the only issue will be water sitting on the lens blocking the view. | MJD1066 | 2022-02-08 |
| How waterproof are these if the camera is pointed upwards all the time, please? | 2022-02-08 | Hi the base of the camera is not connected to the camera it self so you can swivel it around so it should be waterproof no matter which way you put it as the cable comes out the back of the camera in a watertight grommet having said that if you have a point in upright right you’re gonna have water laying on the lens neck cause issues and if it gets over a inch of water in the base it could cause problems. I mounted mine under the gutter and under the Soffit board and they have been up years not a single problem. If you mount them as they recommend there won’t be a problem. | Russell | 2022-02-08 |
| How waterproof are these if the camera is pointed upwards all the time, please? | 2022-02-08 | Hello, don't worry. The cameras are IP66 waterproof and there are also waterproof lids in the package to protect the connection of the network cable. | ReolinkEU | 2022-02-15 |
| Can you plug these directly into your router please? I have other reolink cameras and have never needed one before. | 2021-11-14 | You need to check which type and model you are looking at; most POE Cameras need to be connected to an NVR (Network Video Recorder) they do not work as a standalone. | Colin | 2021-11-14 |
| Can you plug these directly into your router please? I have other reolink cameras and have never needed one before. | 2021-11-14 | A poe camera can not be plugged into the router, you have to connect a poe switch to the router and connect the camera to the switch. | tony larkin | 2021-11-14 |
| Can you plug these directly into your router please? I have other reolink cameras and have never needed one before. | 2021-11-14 | Yes you can but it will need to be powered by a poe injector or a power adaptor on the camera. | MR Colin BYRNE | 2021-11-14 |
| Can you plug these directly into your router please? I have other reolink cameras and have never needed one before. | 2021-11-14 | Mine goes into my NVR.. | J S | 2021-11-14 |
| Can you plug these directly into your router please? I have other reolink cameras and have never needed one before. | 2021-11-14 | Yes you can . | Marek M. | 2021-11-14 |
| Can you plug these directly into your router please? I have other reolink cameras and have never needed one before. | 2021-11-14 | Hi, yes, you can power the PoE camera via a DC12V power adapter, then connect the cameras to the LAN port of the router by an Ethernet cable directly. | ReolinkEU | 2021-11-15 |
| Can you plug these directly into your router please? I have other reolink cameras and have never needed one before. | 2021-11-14 | You can plug this camera in to a router but will need to provide power from a separate power supply. If you use a PoE switch (power over ethernet) then this can provide the power without the need for a PSU. | A. Dawkins | 2021-11-25 |