| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| what controller can i use with this ptz camera | 2022-12-13 | you can control it with the software downloaded to you mobile or the cctv recorder base set | P Chadwick | 2022-12-13 |
| what controller can i use with this ptz camera | 2022-12-13 | Hello. You can control this 4K PTZ Outdoor security camera via the Reolink software such as the Reolink app on your phone or Reolink Client on your PC. Reolink App which is specially designed for Reolink cameras/NVR offers totally free and fantastic service for users. | ReolinkEU | 2022-12-15 |
| I have the RLN8-410 Hardware ver N7MB01, is the software I use that came this system now be able to control the PTZ once added or is it seperate? | 2023-06-19 | Video could not be loaded | Angela Farrar | 2023-06-19 |
| I have the RLN8-410 Hardware ver N7MB01, is the software I use that came this system now be able to control the PTZ once added or is it seperate? | 2023-06-19 | We have both static cameras and ptz on the same system. You can also control and alter the position of the ptz from your phone or kindle. | Carol W. | 2023-06-19 |
| I have the RLN8-410 Hardware ver N7MB01, is the software I use that came this system now be able to control the PTZ once added or is it seperate? | 2023-06-19 | Hello. Yes, you could control the PTZ on the NVR software directly when this 4K PoE security camera is added to your NVR. If you meet any questions, please feel free to contact us via Amazon message: https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-06-20 |
| With micro sd, does it have an option of loop recording, i don't have nvr & want to use cam on its own. | 2023-01-03 | Once the memory card is full it overwrites the oldest footage automatically. | Gary Pearson… | 2023-01-03 |
| With micro sd, does it have an option of loop recording, i don't have nvr & want to use cam on its own. | 2023-01-03 | Yes it does , | Mr P. | 2023-01-03 |
| With micro sd, does it have an option of loop recording, i don't have nvr & want to use cam on its own. | 2023-01-03 | Yes but, if your not using nvr you'd be much better off with the WiFi version | Ian Corner | 2023-01-03 |
| With micro sd, does it have an option of loop recording, i don't have nvr & want to use cam on its own. | 2023-01-03 | Yes, once the Micro-SD is full, the oldest content is replaced (making room for newer content). I have 256 GB Micro-SD which holds about 2 weeks of recordings before it starts overwriting older content. | Dragon Rix | 2023-01-03 |
| With micro sd, does it have an option of loop recording, i don't have nvr & want to use cam on its own. | 2023-01-03 | Hello. Yes, this 4k outdoor camera can work without NVR and can support overwrite function to make it cover the old recording when the sd card is full. You can enable the overwrite function via the Reolink software. =. | ReolinkEU | 2023-01-05 |
| Hi, will this camera record continuously to an online ftp account and if so, how much space will it use up per hour? thanks. | 2022-11-02 | It will continuously record to your PC or a Reolink NVR ( mine has a 3 TB disc in it). I am unsure how much space you will need as that depends on how many cameras you are running. Most cameras have a micro card slot in them as an alternative. | Raymond Larkin | 2022-11-02 |
| Hi, will this camera record continuously to an online ftp account and if so, how much space will it use up per hour? thanks. | 2022-11-02 | Hello. This 4K PTZ PoE camera supports upload recordings continuously to FTP. Bitrate affects video quality and the size of recording files. In general, the higher the bitrate is, the better the image and audio quality will be, and the bigger the file size will be, and vice versa. So the exact data cannot be given. | ReolinkEU | 2022-11-07 |
| Can anyone advise what the tracking function is like as i have purchased 1 from amazon and tracking follows person then zooms in on floor | 2023-01-17 | Hello. The 4K PTZ PoE camera will automatically detect, follow, and even record a specific vehicle or person in the cover area. If it cannot track the motion correctly, we would appreciate it if you can contact us via Amazon message to further discuss it. Please click this link and reply "Contact the seller" for further assistance. https://www.amazon.co.uk/gp/help/contact-seller/contact-seller.html?sellerID=ARGDLBF91D6J6 | ReolinkEU | 2023-01-27 |
| Can this be used with rln8-410 nvr? | 2023-04-10 | I am using mine on the RLN8-410 works perfectly. Good picture as well. | bob12241 | 2023-04-10 |
| Can this be used with rln8-410 nvr? | 2023-04-10 | I am using mine with the Reolink RNL-410 NVR | Chris Mac | 2023-04-10 |
| Can this be used with rln8-410 nvr? | 2023-04-10 | Yes | Jacek | 2023-04-10 |
| Can this be used with rln8-410 nvr? | 2023-04-10 | I use mine directly to my Synology NAS server via FTP. I would suggest that you ask the question to the Reolink support team. | Amazon Customer | 2023-04-10 |
| Can this be used with rln8-410 nvr? | 2023-04-10 | As long as the DVR offers POE then yes! | The Wild Colour LTD | 2023-04-10 |
| Can this be used with rln8-410 nvr? | 2023-04-10 | Video could not be loaded | ReolinkEU | 2023-04-11 |
| Hello, camera rotating when auto tracking is off. Anyone knows why? I found it couple of times filming in the trees | 2022-12-25 | Hello. If the camera rotate even when auto tracking is off, the camera is likely rebooting. In this case, please kindly check if the camera is enabled auto reboot, please try another power supply like the adapter provided, if the same issue still occurs, please contact us via Amazon message. | ReolinkEU | 2022-12-28 |
| Does a reolink nvr work with a sd card installed or do i need to take the sd card out ? | 2023-01-13 | The NVR will work fine with a camera which has an SD card installed | GAM | 2023-01-13 |
| Does a reolink nvr work with a sd card installed or do i need to take the sd card out ? | 2023-01-13 | Hello. Yes, you can add this 4K PTZ camera to the NVR via the ethernet cable directly or via a local network. Then the recording will save to the NVR hard drive and the sd card simultaneously if there is an sd card inside the camera. However, if you add the camera to the NVR via cable directly, you need to remove the sd card to check the recording video stored on the sd card if needed. | ReolinkEU | 2023-01-16 |
| Will this work with hikvision nvr | 2022-11-24 | It should do, using ONVIF. | Mr. A. P. Parker | 2022-11-24 |
| Will this work with hikvision nvr | 2022-11-24 | Performance may not be as good as using compatible Hikvision cameras. | Fat lady | 2022-11-25 |
| 2.4G or 5G | 2023-05-21 | Neither. This is not a wifi camera. | Fat lady | 2023-05-21 |
| 2.4G or 5G | 2023-05-21 | This model is POE ie wired into a LAN so Wi-Fi speed is not relevant. | Chris Mac | 2023-05-21 |
| 2.4G or 5G | 2023-05-21 | Neither, this is not a wireless camera. It is a cabled POE (power over ethernet) camera connecting to an NVR. The NVR has an Ethernet connection to your local network. | GAM | 2023-05-21 |
| 2.4G or 5G | 2023-05-21 | This is not a wifi device. LAN cable only. | Jacek | 2023-05-21 |
| 2.4G or 5G | 2023-05-21 | It's poe not WiFi | Ian Corner | 2023-05-21 |
| 2.4G or 5G | 2023-05-21 | wired not wireless this camera. | bob12241 | 2023-05-21 |
| 2.4G or 5G | 2023-05-21 | I’m on 5g broadband with virgin 250mb download speeds I have around a 1/2srcind lag on the video still. But great buy highly recommended- :) | Jed Camilleri | 2023-05-21 |
| 2.4G or 5G | 2023-05-21 | Makes no difference as it’s not a Wi-Fi camera. It only works by hardwiring using a poe adapter ( power over Ethernet) which in turn connects directly to your home Wi-Fi router. | Gary Pearson… | 2023-05-21 |
| 2.4G or 5G | 2023-05-21 | Hello. This 4K PTZ camera does not support a WIFI connection. It should connect to the router via a wired connection. | ReolinkEU | 2023-05-22 |
| Can any brand of ethernet cable be used with this camera | 2023-02-26 | Yes | Jacek | 2023-02-26 |
| Can any brand of ethernet cable be used with this camera | 2023-02-26 | I would not buy this camera again | paul smith | 2023-02-26 |
| Can any brand of ethernet cable be used with this camera | 2023-02-26 | Yes, as long as it’s taking power from an PoE supply. Had no issues with the connection with many different brands of cable | The Wild Colour LTD | 2023-02-26 |
| Can any brand of ethernet cable be used with this camera | 2023-02-26 | Normal one fit | Hassan Sadun | 2023-02-27 |
| Can any brand of ethernet cable be used with this camera | 2023-02-26 | Hello. Yes, we don't have limitations on the brand for ethernet cables. Please just make sure the ethernet cable is T-568B connectors and CAT5, CAT6, and CAT7 with 8 PIN Ethernet cables. | ReolinkEU | 2023-02-28 |
| Can't get a clear picture on pc, crystal clear on iPhone, any suggestions please? | 2022-12-10 | You might have the Reolink video quality settings set to low on your pc whereas set to high on your phone? | Gary Pearson… | 2022-12-10 |
| Can't get a clear picture on pc, crystal clear on iPhone, any suggestions please? | 2022-12-10 | I assume you are viewing in clear mode as that is best quality, if not sure right click in playback window and select clear, I am using Reolink not web browser, my browser cannot play in best quality it just shuts down when I try. | bob12241 | 2022-12-10 |
| Can't get a clear picture on pc, crystal clear on iPhone, any suggestions please? | 2022-12-10 | Theres different streams, fluent, balanced,etc On a PC via web browser, at the login page, change to a different stream (eg fluent, balanced etc) | Mr. A. P. Parker | 2022-12-10 |
| Can't get a clear picture on pc, crystal clear on iPhone, any suggestions please? | 2022-12-10 | If you are using the Reolink app on PC (Windows 1x) then right click on the live view and select “clear” to get the best resolution displayed. It defaults to “standard” mode on start up. | Dragon Rix | 2022-12-10 |
| Can't get a clear picture on pc, crystal clear on iPhone, any suggestions please? | 2022-12-10 | Hello. Please kindly right click on the preview page and choose to view it in Clear stream, if the image is not clear, please kindly contact us via Amazon message for further check. | ReolinkEU | 2022-12-13 |
| Can i add this camera to rlk8-520d4-5mp ? ( 4 cam poe with 2tb nvr ) | 2022-11-20 | Dont know for sure I have RLN-410, check Reolink website it gives you all the info regarding compatability | bob12241 | 2022-12-10 |
| Does this RLC-823a camera record audio as well as video. | 2023-03-01 | It certainly does 😉 | Ian Corner | 2023-03-01 |
| Does this RLC-823a camera record audio as well as video. | 2023-03-01 | yes. | R. N. Greenslade | 2023-03-01 |
| Does this RLC-823a camera record audio as well as video. | 2023-03-01 | Hello. Yes, this 4K PZT outdoor camera can support recording with sound, and you can also use the two-way talk via the Reolink software. | ReolinkEU | 2023-03-05 |
| Is a poe switch required. | 2023-02-25 | Yes., unless you plan to cable network via Ethernet and power this separately, you will need a PoE switch to combine (data + power) and run this unit. | Dragon Rix | 2023-02-25 |
| Is a poe switch required. | 2023-02-25 | Yes it is. | Gary Pearson… | 2023-02-25 |
| Is a poe switch required. | 2023-02-25 | Ideally yes as it’s the easiest way to run the camera but you can run it on a seperate 12 volt supply if you prefer | Mr P. | 2023-02-25 |
| Is a poe switch required. | 2023-02-25 | If you are running Ethernet cable direct from camera to the Reolink recorder then the ports already are POE enabled. You do not need to buy a separate switch. | Sam | 2023-02-26 |
| Is a poe switch required. | 2023-02-25 | Yes, the Reolink Security camera RLC-823A requires a PoE (Power over Ethernet) switch or a PoE injector to function. You will need a PoE injector/switch that is 802.3at compliant (48V) and supports an active mode to power it. Also, you can also power the camera with the 12V/2A power adapter. | ReolinkEU | 2023-02-28 |
| Is this camera available in Black? | 2023-04-16 | Hello. Sorry that we don't have this 4K PTZ camera in the black version now. We appreciate your suggestion, we will submit your suggestion to the research and development department to meet your diverse needs, please look forward to it | ReolinkEU | 2023-04-17 |
| Reolink 4k ptz poe home security camera hi does it need to be plugged in with an ethernet cable or can it connect just to a wifi router nearby please? | 2022-11-03 | This is powered by the Ethernet cable using a PoE switch. It doesn’t support Wifi connectivity. There is a different model that supports Wi-Fi. Wi-Fi is slower and less reliable anyway, when it comes to transferring 4K content. | Dragon Rix | 2022-11-03 |
| Reolink 4k ptz poe home security camera hi does it need to be plugged in with an ethernet cable or can it connect just to a wifi router nearby please? | 2022-11-03 | The Power over Ethernet (PoE) needs the cable for power and to send back the video. | Christopher E. | 2022-11-03 |
| Reolink 4k ptz poe home security camera hi does it need to be plugged in with an ethernet cable or can it connect just to a wifi router nearby please? | 2022-11-03 | Not with this one, needs the Ethernet cable, but you can with this model. https://www.amazon.co.uk/Reolink-Full-Color-Detection-Tracking-RLC-523WA-5MP-PTZ-WiFi-Outdoor-Camera/dp/B094W219B1/ref=sr_1_3?crid=39EWY2ILXNGV5&keywords=reolink+ptz+wifi&qid=1667566245&qu=eyJxc2MiOiIyLjU1IiwicXNhIjoiMC4wMCIsInFzcCI6IjAuMDAifQ%3D%3D&sprefix=reolink+ptz+wifi%2Caps%2C63&sr=8-3 | Ian Corner | 2022-11-04 |
| Reolink 4k ptz poe home security camera hi does it need to be plugged in with an ethernet cable or can it connect just to a wifi router nearby please? | 2022-11-03 | It can work on Wi-Fi as well as Ethernet connection. However if Wi-Fi needs to be good bandwidth to take the 4k signal | TimB | 2022-11-04 |
| Reolink 4k ptz poe home security camera hi does it need to be plugged in with an ethernet cable or can it connect just to a wifi router nearby please? | 2022-11-03 | This is a wired camera best connected by Ethernet POE. It will work much better than the old model of this type, which tended to over detect motion. | Dancer | 2022-11-04 |
| Reolink 4k ptz poe home security camera hi does it need to be plugged in with an ethernet cable or can it connect just to a wifi router nearby please? | 2022-11-03 | Hello. This 4K PTZ PoE camera needs to be connected to the router with an ethernet cable, it does not support wifi connection. If wifi connection is necessary, you may consider the RLC-523WA camera https://www.amazon.co.uk/dp/B094W219B1 | ReolinkEU | 2022-11-07 |