| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can you configure your own ip for the nvr and cameras, or is it restricted to dhcp issuing the addresses? | 2022-07-17 | Video could not be loaded | ReolinkEU | 2022-07-29 |
| Hi, does this come with flat network cables or standard? Asking so I can cut the ends to drill a smaller hole if it comes with standard round cable | 2022-05-31 | The cameras come with standard round profile network cables. | GP | 2022-05-31 |
| Hi, does this come with flat network cables or standard? Asking so I can cut the ends to drill a smaller hole if it comes with standard round cable | 2022-05-31 | Standard CAT5 cables but I didn't use them - used External CAT6 cables. | Amazon Customer | 2022-05-31 |
| Hi, does this come with flat network cables or standard? Asking so I can cut the ends to drill a smaller hole if it comes with standard round cable | 2022-05-31 | No, standard Cat5 cables with a circular profile. | Amazon Customer | 2022-05-31 |
| Hi, does this come with flat network cables or standard? Asking so I can cut the ends to drill a smaller hole if it comes with standard round cable | 2022-05-31 | Comes with normal network cable. | HM | 2022-05-31 |
| Hi, does this come with flat network cables or standard? Asking so I can cut the ends to drill a smaller hole if it comes with standard round cable | 2022-05-31 | There standerd cables. | Mark sanders | 2022-05-31 |
| Hi, does this come with flat network cables or standard? Asking so I can cut the ends to drill a smaller hole if it comes with standard round cable | 2022-05-31 | Hello. The cable we provide is the CAT 5 ethernet standard cable. You can cut the end and reinstall the RJ45 connector after installation. | ReolinkEU | 2022-06-02 |
| Can other POE cameras from a different manufactures be used in this system? | 2023-04-15 | Hello. We are afraid not. It is suggested to use Reolink cameras with this 5MP security camera system to avoid compatibility problems. | ReolinkEU | 2023-04-17 |
| how big a hole needs to be drilled for POE cable | 2022-11-16 | It depends how you mount them wall vs eves but I used 25mm holesaw | R J Brookes | 2023-03-13 |
| Can you connect 4 cameras to a tp link poe switch in the loft and bring one cable down to the nvr? | 2022-09-25 | No its one camera per port on the back of the NVR. A port cannot be split and system only recognises max 8 cameras | Sam | 2022-09-28 |
| Can you connect 4 cameras to a tp link poe switch in the loft and bring one cable down to the nvr? | 2022-09-25 | Hello. Yes, you can connect that way, but the connection in this way is not recommended. If we have to connect in this way because of the inconvenience to hook multiple wires in the scenes like between two buildings, please make sure just connect three cameras at most into the POE switch and then attach the switch to the Reolink POE NVR. | ReolinkEU | 2022-09-28 |
| Does this system work with Alexa? | 2022-11-25 | In a word, No. | Andy | 2023-03-13 |
| Can you get a clean hdmi video output from the nvr (without camera ident and time info etc.)? | 2021-10-19 | Yes go into your display settings and remove the watermark, day and date and camera name | Sam | 2021-10-19 |
| is the camera lens glasss or plastic? | 2022-12-22 | More likely to be glass. | Harbans Chander | 2022-12-22 |
| is the camera lens glasss or plastic? | 2022-12-22 | I’m pretty sure they’re glass | Ian Cowie | 2022-12-22 |
| is the camera lens glasss or plastic? | 2022-12-22 | Hello. The lens of this CCTV camera system is glass. | ReolinkEU | 2022-12-26 |
| What warranty do you offer? | 2022-11-12 | I don't offer any warranty, I don't sell them but if you buy from amazon then have a look at amazon's terms, I think you'll find them favourable | skidro | 2022-11-12 |
| What warranty do you offer? | 2022-11-12 | I don’t offer ant Warranty, check the manufacturer’s web site | Amazon Customer | 2022-11-13 |
| What warranty do you offer? | 2022-11-12 | Hello. Reolink provides a 2-year warranty and 30-day return & refund for this Security Camera Outdoor under Reolink Warranty Policy. Feel free to contact us via Amazon Message if you need further assistance. | ReolinkEU | 2022-11-19 |
| Is there a cost to store elsewhere other than the NVR itself? | 2022-07-17 | Video could not be loaded | ReolinkEU | 2022-07-29 |
| Will this connect to Google home or Alexa | 2022-01-06 | You need the Reolink app to install and setup the cameras, I find that is the easiest way to look at the cameras | Amazon Customer | 2022-01-06 |
| Will this connect to Google home or Alexa | 2022-01-06 | Hello. Sorry to tell you that the NVR system can't work with Google home or Alexa. | ReolinkEU | 2022-04-08 |
| Will the nvr support the duo cams? | 2022-11-25 | Do you mean two cameras this system is 8 channel so will support 8 x Reolink POE cameras | Pete | 2022-11-25 |
| Will the nvr support the duo cams? | 2022-11-25 | I have 8 cameras to 1 Nvr with no problems | Charles 1 | 2022-11-25 |
| Will the nvr support the duo cams? | 2022-11-25 | Hello. This Security Camera Outdoor system can support Reolink Duo cameras for your new purchase. If you have purchased it before, please make sure the hardware version for this NVR is H3MB18, N2MB02, or N3MB01 and upgrade with the latest firmware version. | ReolinkEU | 2022-11-28 |
| What is the recording time for a 2tb hdd in the nvr for 24/7 recording with 4 cameras, without overwriting? | 2021-12-16 | I get 8 days recording in the highest definition. In standard definition I got 15 days. | John B. | 2021-12-16 |
| What is the recording time for a 2tb hdd in the nvr for 24/7 recording with 4 cameras, without overwriting? | 2021-12-16 | I run 3 cameras on mine and it records for approx 2 weeks before over writing. The picture quality setting can affect this. | derek cooper | 2021-12-16 |
| What is the recording time for a 2tb hdd in the nvr for 24/7 recording with 4 cameras, without overwriting? | 2021-12-16 | Video could not be loaded | ReolinkEU | 2022-06-27 |
| Hi. can i add to this system that camera rlc-811a or reolink duo poe? | 2022-06-26 | The NVR comes with 8 channels so you can add another 4 POE cameras. Would recommend increasing hard drive size if you want to do continuous recording | Jon | 2022-06-27 |
| Hi. can i add to this system that camera rlc-811a or reolink duo poe? | 2022-06-26 | Video could not be loaded | ReolinkEU | 2022-06-30 |
| Whats the highest capacity hard drive I can upgrade to for internal only? | 2022-10-08 | Hello. The Reolink Camera System comes with a 2TB internal HDD, you could upgrade it to a 6TB HDD at most. RLN8-410 supports two HDDs: the original internal HDD and the other external one via the eSATA port, the single HDD capacity is up to 6TB, in total up to 12 TB. | ReolinkEU | 2022-10-13 |
| Hi, i need more than 2tb memory storage. can i purchase a separate hard drive card that’s either 4tb or 6tb and will it be compatible with this system | 2023-06-06 | You should be OK with 4tb hard disc drive. Not sure about 6tb. I assume you mean internal hard drive, otherwise there should be an option to fit an external drive upto 6tb. You could check on Reolink web site if not there email support there usually pretty good at getting back to you. | StanW | 2023-06-06 |
| Hi, i need more than 2tb memory storage. can i purchase a separate hard drive card that’s either 4tb or 6tb and will it be compatible with this system | 2023-06-06 | If you read in the product description it tells you you can add up to 6tb hard drive | Pete | 2023-06-07 |
| Hi, i need more than 2tb memory storage. can i purchase a separate hard drive card that’s either 4tb or 6tb and will it be compatible with this system | 2023-06-06 | Hello. Yes. This 4K NVR supports one internal HDD and one external HDD. The single HDD capacity is up to 6TB, in total up to 12 TB. You may consider this HDD https://www.amazon.co.uk/dp/B07CN9QQ41 | ReolinkEU | 2023-06-07 |
| Can you turn the camera 90 degrees? | 2022-04-10 | You can but the image will turn 99 degrees too! | Amazon Customer | 2022-04-10 |
| Can you turn the camera 90 degrees? | 2022-04-10 | Yes camera is fully adjustable | Ian Cowie | 2022-04-10 |
| Can you turn the camera 90 degrees? | 2022-04-10 | Hello. The image of cctv camera can be turned by 180 degree on the Reolink APP. The bracket of security camera can be turned 90 degrees up and down. | ReolinkEU | 2022-04-18 |
| Can I use a 40m cable to run 1 of the cameras or will it need some sort of extender box? | 2023-04-14 | Mine works on 30 metres just try and see | MARTIN WHALE | 2023-04-14 |
| Can I use a 40m cable to run 1 of the cameras or will it need some sort of extender box? | 2023-04-14 | I don't see why not. Try and see. | Harbans Chander | 2023-04-14 |
| Can I use a 40m cable to run 1 of the cameras or will it need some sort of extender box? | 2023-04-14 | I would think so you could check on the Reolink web site they are pretty good at answering questions | StanW | 2023-04-14 |
| Can I use a 40m cable to run 1 of the cameras or will it need some sort of extender box? | 2023-04-14 | The cable provided runs from the camera into the recorder box and provides all the necessary power and audio in one cable | Dan | 2023-04-14 |
| Can I use a 40m cable to run 1 of the cameras or will it need some sort of extender box? | 2023-04-14 | As it’s POE I believe it should be fine, I have some long runs on my system & have no problems. | M C | 2023-04-14 |
| Can I use a 40m cable to run 1 of the cameras or will it need some sort of extender box? | 2023-04-14 | Hello. Yes, you can use a 40m cable to run this PoE security camera. Please kindly note that our cameras support T-568B connectors and CAT5, CAT6, and CAT7 with 8 PIN Ethernet cables. | ReolinkEU | 2023-04-17 |
| what are the install dimensions Diameter of plate and screw positions for the camera please? | 2022-11-16 | There are 3 screw holes to fix the camera I would estimate 50mm diameter of the fixing plate | R J Brookes | 2023-03-13 |
| Hello I purchased these cameras a while ago, since they’ve been fitted only a few cameras (normally 2) work at a time, they loose connectio? | 2022-07-24 | Hello, sorry for what happened to you. Please connect the Reolink PoE IP camera directly to the NVR via the short Ethernet cable in the package (or a short CAT6 8pin Ethernet cable) to try again. Please contact us via Amazon Message if still can't work. | ReolinkEU | 2022-07-28 |
| Can you add a wireless camera to this system if so which one and how? | 2021-11-26 | Yes, I've had success adding a Swann WiFi camera to this system. | Ed | 2021-11-26 |
| Can you add a wireless camera to this system if so which one and how? | 2021-11-26 | I don't know about wireless camera's, however I have connected the RJ45 Cat-5 cable from the main unit (Router connection) to Pip-Link AC1750 Wi-Fi Range Extender (that plugs into three pin wall socket) this sends the camera views downstairs to my computer and smart phone. This of course means it is not necessary to run cables downstairs. Hope this helps. | Tim | 2021-11-26 |
| Can you add a wireless camera to this system if so which one and how? | 2021-11-26 | They can but it has to be added through your LAN rather than direct. Not sure which cameras but would suggest Reolink. | John B. | 2021-11-26 |
| Can you add a wireless camera to this system if so which one and how? | 2021-11-26 | Video could not be loaded | ReolinkEU | 2022-06-27 |
| Is it OK to have the reset and dc power exposed or should they be hidden in a mounting box? | 2022-11-12 | Don’t know for sure if it’s a problem if they are exposed but I mounted my cameras on waterproof boxers to be sure. Also helps to keep the camera away from the wall. | Jon | 2022-11-12 |
| Is it OK to have the reset and dc power exposed or should they be hidden in a mounting box? | 2022-11-12 | It is best if you put it in a box. Or at least use plenty of insulating tape. | Harbans Chander | 2022-11-12 |
| Is it OK to have the reset and dc power exposed or should they be hidden in a mounting box? | 2022-11-12 | Hello. To protect the camera better, please hide the camera in the junction box. Or you can simply wrap the spare ones with tape. | ReolinkEU | 2022-11-19 |
| Hi can you add more than 8 cameras if you use a poe switch? I want to add the reolink doorbell. | 2023-06-19 | Hello. We are sorry that this PoE NVR can only support up to 8 cameras since there are only eight channels. It is suggested to use the video doorbell wifi camera alone and access it on Reolink App on your phone or Reolink Client on your PC and you can remotely control the camera. | ReolinkEU | 2023-06-20 |
| Hi can you add more than 8 cameras if you use a poe switch? I want to add the reolink doorbell. | 2023-06-19 | I don’t think you can as it is only an 8 channel system, I think you will need to upgrade to a system capable of more channels. | M C | 2023-06-20 |
| What colour are the cables that come with this system? | 2023-03-13 | On my system the power cable is black but the network cables are grey. | Andy | 2023-03-13 |
| What colour are the cables that come with this system? | 2023-03-13 | The cable to camera are white. Camera are the black ones. Short HDMI cable from unit is black. | Amazon Customer | 2023-03-13 |
| What colour are the cables that come with this system? | 2023-03-13 | They are a cream colour all premade with rj45 plugs. I used my own cable which was black to match the cameras | R J Brookes | 2023-03-13 |
| What colour are the cables that come with this system? | 2023-03-13 | My cables came as black. The system works well and Reolink Wi-Fi cameras will automatically add to your system if you choose to add more. | MR J. | 2023-03-13 |
| What colour are the cables that come with this system? | 2023-03-13 | Cables supplied were white colour. | Harbans Chander | 2023-03-13 |
| What colour are the cables that come with this system? | 2023-03-13 | Hello. We will include one 1m network cable in blue and 4 18m network cable in white. Our cameras support T-568B connectors and CAT5, CAT6, and CAT7 with 8 PIN Ethernet cables. If you need aother version, you may purhcase it seperately. | ReolinkEU | 2023-03-15 |
| Hi, Does this have two-way audio capability ? | 2021-11-28 | It only comes with one way audio, you can hear sound with vision, but cannot talk to someone through the camera. | M C | 2021-11-28 |
| Hi, Does this have two-way audio capability ? | 2021-11-28 | Hi, the cameras in the kit do not have two-way audio function, but the NVR support the two-way audio function. You may order the camera with 2-way audio function and add to the kit. Please have a look at: https://www.amazon.co.uk/dp/B0982WVMVC?ref=myi_title_dp | ReolinkEU | 2021-11-29 |