| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| It says "free without subscription fee"" . and then it says "free 7-day cloud service". can i still playback on my phone for free??? | 2022-08-28 | Yes it's free and stay free all you have to do is add a memory card and play it on your phone | Hanna | 2022-08-28 |
| It says "free without subscription fee"" . and then it says "free 7-day cloud service". can i still playback on my phone for free??? | 2022-08-28 | Yes you can. | Brad | 2022-08-29 |
| It says "free without subscription fee"" . and then it says "free 7-day cloud service". can i still playback on my phone for free??? | 2022-08-28 | The short answer is yes, but first you must install a memory card in the camera so that you can record any intrusion. Secondly you must link the camera to your home network and as long as you have internet access on your phone or tablet you will be able to playback any recorded videos. I have two cameras installed for the past two months and have no trouble viewing live or recorded scenes. | Stephen MacDonald | 2022-08-29 |
| It says "free without subscription fee"" . and then it says "free 7-day cloud service". can i still playback on my phone for free??? | 2022-08-28 | Hello, there's no monthly fee required unless you want to subscribe to a charged Cloud plan. Reolink App is free for Reolink customers. You can check the living video stream and playback the recording video saved to the sd card via the Reolink app for free. Besides, Reolink Free Cloud Plan provides you with 30 days of free cloud service. It can provide 1GB of storage space and 7-day video history for one camera. And you can renew this free cloud plan monthly. | ReolinkDirect | 2022-08-31 |
| It says "free without subscription fee"" . and then it says "free 7-day cloud service". can i still playback on my phone for free??? | 2022-08-28 | Yes | Sandra Hamm | 2022-09-06 |
| Could you connect this to the orbi mesh rb850? | 2022-08-19 | do not know the answer to your question, but be careful of this camera as it has terrible alarming abilities and not so good history retrieval but the image is good. To me not worth the $$ | Beamer | 2022-08-19 |
| Could you connect this to the orbi mesh rb850? | 2022-08-19 | No, it will only connect with the dedicated reolink app and software. I have tried other platforms and it's a no go. | Amazon Customer | 2022-08-19 |
| Could you connect this to the orbi mesh rb850? | 2022-08-19 | Hello. We don't have limitations on the brands of WiFi networks, so any network that can meet the requirements of this camera can work. Here's the link to the WiFi requirements: https://support.reolink.com/hc/en-us/articles/360039199533. Feel free to contact us via Amazon Massage if you need further assistance. | ReolinkDirect | 2022-08-22 |
| Why google home won't recognize my argus pt after i have reconnected reolink on google home? | 2022-07-27 | Hello. Please kindly make sure your Camera Wireless Outdoor can still be accessed remotely. And please enable the smart home skill for this camera via the Smart home page on the Reolink app again. Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2022-07-28 |
| Why google home won't recognize my argus pt after i have reconnected reolink on google home? | 2022-07-27 | I don't know the answer I tried to link my camera too but it doesn't seems to be recognizable by google | Hanna | 2022-07-28 |
| La camera suis tu les personnes ou vehicule quelle détecte | 2022-09-09 | La caméra ne suit pas les objets ou les personnes, elle les détectes et film automatiquement. Avec la vision panoramique de 180° c'est très bien. Le 360° d'ajustement est en fonction manuel seulement. Vous pouvez couvrir l'autre 180° avec une autre caméra à l'inverse. | Amazon Customer | 2022-09-09 |
| La camera suis tu les personnes ou vehicule quelle détecte | 2022-09-09 | Non | Chrislsj | 2022-09-09 |
| La camera suis tu les personnes ou vehicule quelle détecte | 2022-09-09 | Bonjour. La caméra de sécurité solaire Reolink Argus PT prend en charge le panoramique et l'inclinaison, mais elle ne prend pas en charge la fonction de suivi automatique, ce qui signifie qu'elle ne peut pas suivre la personne/le véhicule. Nous n'avons pas de caméra à batterie capable de prendre en charge le suivi automatique. Si une prise est disponible, vous pouvez envisager la caméra Wi-Fi E1 extérieure alimentée en courant continu : https://www.amazon.ca/gp/product/B09C8735S8 Hello. Reolink Solar Security Camera Argus PT supports pan & tilt, but it does not support the auto-tracking function, which means it could not track the person/ vehicle. We don't have a battery camera that can support auto-tracking. If an outlet is available, you may consider the DC-powered wifi camera E1 outdoor: https://www.amazon.ca/gp/product/B09C8735S8 | ReolinkDirect | 2022-09-12 |
| Does this camera send video clips wih the notifications, even if only 10sec? | 2023-05-10 | does not send notification, only records. | Amazon Customer | 2023-05-10 |
| Does this camera send video clips wih the notifications, even if only 10sec? | 2023-05-10 | No it sends notifications and you can view saved clips that are stored on the sd card | jack hill | 2023-05-10 |
| Does this camera send video clips wih the notifications, even if only 10sec? | 2023-05-10 | It doesn't send clips. It does let you know your camera recorded some movement. Then you go into the app and can view the recording. | Theresa… | 2023-05-10 |
| Does this camera send video clips wih the notifications, even if only 10sec? | 2023-05-10 | Yes you can look back at any time or date | Amazon Customer | 2023-05-10 |
| Does this camera send video clips wih the notifications, even if only 10sec? | 2023-05-10 | Yes it does.you set how long of video it takes | Brad | 2023-05-11 |
| Does this camera send video clips wih the notifications, even if only 10sec? | 2023-05-10 | You have to either view it through the app or go the app and download clips | Tropicalias | 2023-05-11 |
| Does this camera send video clips wih the notifications, even if only 10sec? | 2023-05-10 | Hello. Sorry to tell you that this battery-powered wifi camera will send push notifications with text only. When you receive a push, you can click the message and it will go to the live viewing page directly so you can see what happened in time. | ReolinkDirect | 2023-05-12 |
| What is the quality of the zoom like? | 2022-10-11 | It is too expensive. Do not buy it. Shop around and compare. It have Wi -FI connection problem. | Vlad | 2022-10-11 |
| What is the quality of the zoom like? | 2022-10-11 | Excellent, | Gary Lee | 2022-10-11 |
| It works when Freezing raining? Movement doesn’t t block? | 2022-09-13 | Do not buy it is is junk. It have connectivity problem. Moved wifi router to main floor about 10’ from the house wall the camera is about25’ from wifi router an still intermittent connection. | Vlad | 2022-09-13 |
| It works when Freezing raining? Movement doesn’t t block? | 2022-09-13 | Never had an issue, seems well built to avoid any binding | Darius | 2022-09-13 |
| It works when Freezing raining? Movement doesn’t t block? | 2022-09-13 | I installed one camera under eave on house. My other camera is on a poll in back yard, I bent stainless steel plate as a cover, As far as winter too cold for camera -40 degrees camera rated for -10 C | Pierre Lafontaine | 2022-09-13 |
| It works when Freezing raining? Movement doesn’t t block? | 2022-09-13 | My cameras work in every kind of weather, I have them mounted under my eaves of my house. | Gary Lee | 2022-09-14 |
| It works when Freezing raining? Movement doesn’t t block? | 2022-09-13 | Hello. Reolink Solar Security Camera Argus PT uses PIR detection. The PIR sensor detects changes in the amount of infrared radiation impinging upon it, which varies depending on the temperature and surface characteristics of the objects in front of the sensor. If the rain is heavy, the detection may be affected to some extent. If your area is raining all year round and the camera is installed totally exposed to the air without any cover, even if the camera is waterproof, it will be not suitable for the camera to be used in such an environment. | Reolink | 2022-09-15 |
| Will this work in winter with negative 23 deg celsius | 2022-11-30 | The Battery will probably not hold a charge very long or even recharge with the solar panel charger at this temp.. Mine will only last 4 to 5 days in cold weather -9 and needs perfect sun no clouds or it wont recharge . It takes 3 to 5 days with winter sunlight to fully charge | Dr Doug | 2022-11-30 |
| Will this work in winter with negative 23 deg celsius | 2022-11-30 | Check with manufacturer and or seller about the rechargeable. Battery operation in these low temperature. Do not use Pan Tilt . | Vlad | 2022-11-30 |
| Will this work in winter with negative 23 deg celsius | 2022-11-30 | Yes it will work fine | Hanna | 2022-11-30 |
| Will this work in winter with negative 23 deg celsius | 2022-11-30 | Mine do | Gary Lee | 2022-11-30 |
| Will this work in winter with negative 23 deg celsius | 2022-11-30 | I have used this for 2 winters in Ontario and it has worked continuously unless snow on the solar panel has caused charging troubles (this happened only once in that period). I cannot confirm that I used the camera at exactly - 23C but the temperature at that location very likely reached that level and I never noticed dropouts. | Brian | 2022-11-30 |
| Will this work in winter with negative 23 deg celsius | 2022-11-30 | Yes they will work, have had mine for four years. No problems at all. | Handy Randy | 2022-11-30 |
| Will this work in winter with negative 23 deg celsius | 2022-11-30 | Hello. Afraid not. The operating temperature is -10°C(14°F)~+55°C(131°F). The camera may generate some heat by itself when working, and it might continue to work when the temperature is lower a little than -10℃. But it's suggested to use the camera in the temperature range. | ReolinkDirect | 2022-12-01 |
| Will this work in winter with negative 23 deg celsius | 2022-11-30 | Mine has operated thru 2 winters already . Lowest temperatures have been around minus 25 C | Happy Customer | 2022-12-01 |
| Can you view live on the computer? Does it have a software so I can download to view it live on my computer? Or you can only view it on the phone. | 2022-08-28 | Hello. Yes, you can also download the Reolink client on your PC to check the living/recording video and set up the camera. For how to install the client, please refer to the below instruction. https://support.reolink.com/hc/en-us/articles/360016149853-Install-Reolink-Client-Windows- | ReolinkDirect | 2022-08-31 |
| Does this camera have an option to "fast forward" through recorded footage? Such as 2x, 4x, 8x the speed so you're not watching in realtime. | 2023-04-15 | No, not the one I have. | Handy Randy | 2023-04-15 |
| Does this camera have an option to "fast forward" through recorded footage? Such as 2x, 4x, 8x the speed so you're not watching in realtime. | 2023-04-15 | My videos are maybe a minute long, based on the camera location. I can watch in real-time and I can download the playback video. I haven't located an action the allows me to fast forward. | Theresa… | 2023-04-15 |
| Does this camera have an option to "fast forward" through recorded footage? Such as 2x, 4x, 8x the speed so you're not watching in realtime. | 2023-04-15 | No. | Hanna | 2023-04-15 |
| Does this camera have an option to "fast forward" through recorded footage? Such as 2x, 4x, 8x the speed so you're not watching in realtime. | 2023-04-15 | it only records when there is movement. you can fast forward to each event or movement that was recorded. | Amazon Customer | 2023-04-15 |
| Does this camera have an option to "fast forward" through recorded footage? Such as 2x, 4x, 8x the speed so you're not watching in realtime. | 2023-04-15 | No just normal speed and slow speed hope this helps it is a really good camera | Amazon Customer | 2023-04-16 |
| Does this camera have an option to "fast forward" through recorded footage? Such as 2x, 4x, 8x the speed so you're not watching in realtime. | 2023-04-15 | Hello. Yes, you can speed up(2X-16X) or slow down(0.25X-0.5X) the playing speed of the videos. | ReolinkDirect | 2023-04-16 |
| Does this camera have an option to "fast forward" through recorded footage? Such as 2x, 4x, 8x the speed so you're not watching in realtime. | 2023-04-15 | I cant see this feature on my 2 cameras. Better to ask Reolink support | Gary Lee | 2023-04-16 |
| Does this camera have an option to "fast forward" through recorded footage? Such as 2x, 4x, 8x the speed so you're not watching in realtime. | 2023-04-15 | I don't believe so, you'd probably need to download the clips to FF them | Tropicalias | 2023-04-17 |
| Does this camera have an option to "fast forward" through recorded footage? Such as 2x, 4x, 8x the speed so you're not watching in realtime. | 2023-04-15 | Dont think so. But mopst clips are only 7, 10, 15 secs long. | Dave… | 2023-04-19 |
| Why can't connect any of my reolink cameras to google home. it sats reolink smart home not available. | 2022-08-07 | Hello. Please kindly refer to the links below to set up the camera with google home again. If still can't work, please feel free to contact us via Amazon message. We will offer you further technical suggestions accordingly. https://support.reolink.com/hc/en-us/articles/360020644034-How-to-Add-Reolink-Cameras-to-Google-Home | ReolinkDirect | 2022-08-08 |
| From the app, we can view videos but can we download them on cellphone or tablet? Can we see them with app on PC ? | 2022-12-28 | Yes you can, fill in the information in your cellphone or iPad and away you go! | Handy Randy | 2022-12-28 |
| From the app, we can view videos but can we download them on cellphone or tablet? Can we see them with app on PC ? | 2022-12-28 | I can see on my laptop phone and iPad. | Amazon Customer | 2022-12-28 |
| From the app, we can view videos but can we download them on cellphone or tablet? Can we see them with app on PC ? | 2022-12-28 | You can record live and take pictures live | Brad | 2022-12-28 |
| From the app, we can view videos but can we download them on cellphone or tablet? Can we see them with app on PC ? | 2022-12-28 | Hello. Yes, you can check the living video and recording video via the Reolink client on your PC. And yes, please refer to the below link to learn how to download the recording video. https://support.reolink.com/hc/en-us/articles/360004049294 | ReolinkDirect | 2022-12-29 |
| From the app, we can view videos but can we download them on cellphone or tablet? Can we see them with app on PC ? | 2022-12-28 | This video camera is too expensive! It have bad wifi connectivity. Do not buy it. You can buy other manufacture better for half price. | Vlad | 2022-12-29 |
| From the app, we can view videos but can we download them on cellphone or tablet? Can we see them with app on PC ? | 2022-12-28 | the answer is 1- Yes you can download the video while you see it on the phone app therefore it will be on your cellphone media 2- see them on PC ? the answer to that as far I know will be No. what I suggest fr the second part of your question is to as Reolink customer support | Hanna | 2022-12-29 |
| From the app, we can view videos but can we download them on cellphone or tablet? Can we see them with app on PC ? | 2022-12-28 | I never got mine working so I returned it it is almost impossible to connect | Eric C. | 2022-12-30 |