| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Is there a fee for recording video to the cloud? | 2023-04-21 | Hi Thanks for your question. Yes, the camera needs to use the APP cloud service or insert an SD card to store the recorded actions. Thanks. | MUBVIEW Direct CA | 2023-04-21 |
| Is there a fee for recording video to the cloud? | 2023-04-21 | One time fee for the app, $3 | John K.Anderson | 2023-04-21 |
| Is there a fee for recording video to the cloud? | 2023-04-21 | No | jen | 2023-04-21 |
| Is there a fee for recording video to the cloud? | 2023-04-21 | Yes | B Jean | 2023-04-22 |
| Does sd card come with thr camera or do I to buy separately | 2023-04-19 | It doesnt come with one | Edmond Sosa Sol | 2023-04-19 |
| Does sd card come with thr camera or do I to buy separately | 2023-04-19 | Hi Thanks for your question. You need to buy it separately, thank you. | MUBVIEW Direct CA | 2023-04-20 |
| Does sd card come with thr camera or do I to buy separately | 2023-04-19 | You need to buy your own and trust me this camera is awesome! | Medea | 2023-04-20 |
| How do i connect to your mubview app？ | 2022-11-21 | You can download for free CloudEdge App on your IPhone or Android and there is a step by step instruction in App how to set up camera. You will need WiFi in the room to connect it and use it remotely from anywhere. | Advisor | 2023-03-07 |
| Does it sent motion alerts to your phone ? | 2023-06-21 | yes it does | Lynn M | 2023-06-21 |
| Does it sent motion alerts to your phone ? | 2023-06-21 | Yes, whenever it has alert, it will send alert sound to you linked phone. | J. Ren | 2023-06-21 |
| Does it sent motion alerts to your phone ? | 2023-06-21 | yes | Customer | 2023-06-21 |
| Does it sent motion alerts to your phone ? | 2023-06-21 | Yes it does, it has 3 sensitivity settings. | Mike | 2023-06-21 |
| Does it sent motion alerts to your phone ? | 2023-06-21 | Hello Thank you for your question, Yes, the camera has a detection app that will push alarm messages. Thank you! | MUBVIEW Direct CA | 2023-06-21 |
| Does it sent motion alerts to your phone ? | 2023-06-21 | yes it does | Steven gray | 2023-06-21 |
| Does motion detection work after trial ends? In other words, is payment required for features like motion detection? | 2023-03-12 | No need payment. | Sean.yu | 2023-03-13 |
| Does motion detection work after trial ends? In other words, is payment required for features like motion detection? | 2023-03-12 | Thanks for asking. Kindly note that you can use this indoor security camera without charge. | MUBVIEW Direct CA | 2023-03-14 |
| When used for surveillance, what size SD card for 24 hours of monitoring? And will it overwrite every 24 hours or only when full? | 2023-04-23 | Hi Thank you for your question. SD card capacity 2-128GB When the SD card capacity is full, the latest recorded video will overwrite the earliest video. thank you. | MUBVIEW Direct CA | 2023-04-24 |
| When this is used for surveillance, can the device software be set to automatically overwrite the SD card every 24 hours? | 2023-04-20 | Hi Thanks for your question. Yes, the movement detected by the camera will be recorded on the SD card throughout the day, thank you. | MUBVIEW Direct CA | 2023-04-20 |
| What is in the box? | 2022-11-18 | Video could not be loaded | MUBVIEW Direct CA | 2022-11-23 |
| How to insert SD card ? | 2022-11-23 | Video could not be loaded | MUBVIEW Direct CA | 2022-11-23 |
| Can you view from a computer/website or is the camera only accessible from the app? | 2023-03-07 | Thanks for asking. Kindly note that the indoor security camera can be only monitored by the App. | MUBVIEW Direct CA | 2023-03-07 |
| Can you view from a computer/website or is the camera only accessible from the app? | 2023-03-07 | As per developer it works only from App | Advisor | 2023-03-07 |
| Can you view from a computer/website or is the camera only accessible from the app? | 2023-03-07 | I can’t get mine to connect to internet. Good luck | B Jean | 2023-03-07 |
| Can you view from a computer/website or is the camera only accessible from the app? | 2023-03-07 | Thanks for asking. You can monitor this indoor security camera by the App. | MUBVIEW Direct CA | 2023-03-09 |
| Can it connect to two phones? | 2023-04-13 | Yes. There’s 4 of us who can access the video footage | jen | 2023-04-13 |
| Can it connect to two phones? | 2023-04-13 | Yes but only one person can be logged in to the app at a time, it will just ask you to sign in again on your phone to boot the other one out | Sadie Janes | 2023-04-13 |
| Can it connect to two phones? | 2023-04-13 | Yes I’m pretty sure you can. | John K.Anderson | 2023-04-13 |
| Can it connect to two phones? | 2023-04-13 | You can connect to as many phones as you want, but you can only view the camera from one of your phones at a time. When you want access the camera from the second phone, it will let you log in and then the first one will be disconnected. | J. Ren | 2023-04-13 |
| Can it connect to two phones? | 2023-04-13 | Hi Thanks for your question. FYI, this camera can't be added to multiple phones( different APP accounts)at the same time, but you can share the device with others! Here are some steps of how to share the camera with others：(A：phone has connectted to camera B: phone waitting for connection） ① B needs to download APP"Mubview", and create a new account with her e-mail or phone number. ② A phone Open ‘Me’, click ’Device Share’ and choose the camera which you want to share with others on your APP; click ‘add’ to input APP account of B. ③ Open B's ‘Mubview, click 'accept’ to approve the friend application. ④ Refresh page, B can find the it on 'device'. (No more than 5 people to view simultaneously),thanks. | MUBVIEW Direct CA | 2023-04-14 |
| Will any 16 gb micro SD card work well for this camera? (is something fast write speed needed) | 2023-04-24 | Yes you’re choice | John K.Anderson | 2023-05-06 |
| Do you need an SD card to operate | 2023-06-16 | No you do not need , it all in iPhone records | louie | 2023-06-16 |
| Do you need an SD card to operate | 2023-06-16 | No | Mona Storm | 2023-06-16 |
| Do you need an SD card to operate | 2023-06-16 | I think you can if don’t want any storage, it does give an I cloud option aswell, however I’ve got a couple of these cameras and have SD cards in all my cameras. | John K.Anderson | 2023-06-16 |
| Do you need an SD card to operate | 2023-06-16 | No you don't it to work. | Coco Chanel | 2023-06-16 |
| Do you need an SD card to operate | 2023-06-16 | You can just use it out of the box. Not necessary to have sad card depending on your needs | B Jean | 2023-06-16 |
| Do you need an SD card to operate | 2023-06-16 | Hello Thank you for your question. The camera needs to use an APP cloud service activation code or insert an SD card to store the actions recorded by the camera. Thank you! | MUBVIEW Direct CA | 2023-06-19 |
| Serai-je notifié en cas de Détection sonore dxa0une alarme d un détecteur de fumé qui sonne à proximité de la caméra? | 2023-03-12 | Merci pour votre enquête. Veuillez noter que cette caméra détecte uniquement les mouvements. | MUBVIEW Direct CA | 2023-03-14 |
| I want one to keep an eye on my cat and house while away. If I buy this unit, what else do I need to buy to make it work 100%? | 2023-05-15 | Hi Thanks for your question. If you just need to check the status of your pets in real time, you don't need to subscribe to cloud services or insert SD cards. If you want to view historical playback, you need to subscribe to the APP cloud service for the camera or insert the SD card camera to record 24 hours a day, thank you. | MUBVIEW Direct CA | 2023-05-16 |
| Does it support connection to a FTP server? | 2023-05-13 | Hi Thanks for your question. The camera needs to connect to the 2.4GHz network and use a specific APP to connect the camera, thank you. | MUBVIEW Direct CA | 2023-05-15 |
| Is this hook up to Google | 2023-03-18 | The way I understood it yes, however I hooked it up on the app that’s advised and have more than one camera. It works as it should and was very simple to connect. Was worth the $$ | John K.Anderson | 2023-03-18 |
| Is this hook up to Google | 2023-03-18 | It pairs with your phone. I don't know about Google. | Jana Semeniuk | 2023-03-18 |
| Is this hook up to Google | 2023-03-18 | Thanks for asking. Kindly note that this pet camera with phone app can't support Google home. | MUBVIEW Direct CA | 2023-03-20 |
| Can the completed videos be accessed outside the camera via it's app? (without taking out the SD card) ? | 2023-04-23 | Hi Thank you for your question. Yes, you can view the recorded actions through the camera's alarm messages. thank you. | MUBVIEW Direct CA | 2023-04-24 |
| Why type of sd card does this use? i bought a micro sd but it sticks out and the camera can't move. | 2023-05-06 | Hi Thanks for your question. The camera needs to use the APP cloud service or insert an SD card to store the actions detected by the camera. The capacity of the SD card (2-128GB), thank you. | MUBVIEW Direct CA | 2023-05-06 |
| Why type of sd card does this use? i bought a micro sd but it sticks out and the camera can't move. | 2023-05-06 | Micro SD. U need to really push it in to get it took me a minute too | Medea | 2023-05-06 |
| Why type of sd card does this use? i bought a micro sd but it sticks out and the camera can't move. | 2023-05-06 | I had the same problem. Try inserting it upside down. That worked for me. | Jana Semeniuk | 2023-05-06 |
| Why type of sd card does this use? i bought a micro sd but it sticks out and the camera can't move. | 2023-05-06 | The mini one very common it tells you in the set up, Try turning it over just don’t force it , it’ll click and stay in place. | John K.Anderson | 2023-05-06 |