| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| When motion is detected the maximum duration camera records is for 20 seconds. but it doesn't capture the entire event. how to fix this? | 2023-04-24 | Look in settings i seen where you can set it to record till the motion stops | Derek Pearase | 2023-04-24 |
| When motion is detected the maximum duration camera records is for 20 seconds. but it doesn't capture the entire event. how to fix this? | 2023-04-24 | To try and capture more of the actual motion, be sure to set camera atleast 8 feet high off ground, set sensitivity for motion on High. If you want more than 20 seconds you MUST register for a plan which you must pay extra for. | Amazon Customer | 2023-04-24 |
| When motion is detected the maximum duration camera records is for 20 seconds. but it doesn't capture the entire event. how to fix this? | 2023-04-24 | Hi Thank you for your question. Have you already used the app cloud service? After using the APP cloud service, you can enter the APP's mobile detection and set the camera's recording time to automatic mode (up to 3 minutes of recording). Thank you. | Dzees Cam CA | 2023-04-25 |
| When motion is detected the maximum duration camera records is for 20 seconds. but it doesn't capture the entire event. how to fix this? | 2023-04-24 | Another way to assist (not sure how flawless this is) is to remove the Sleep/timeout period between recording. I do so and it helps with multiple recording timeframe at once. | R.J. | 2023-06-18 |
| If i use a sd card, will it record? Or you must have subscription? | 2023-03-25 | Hi there I’m using a SD card and it records every movement it detects for 15 seconds from animals, people walking and cars passing by. I’m not paying any subscription. | filipinas onilla | 2023-03-25 |
| If i use a sd card, will it record? Or you must have subscription? | 2023-03-25 | No I am having trouble with mine already it isn’t charging | kelly lester | 2023-03-25 |
| If i use a sd card, will it record? Or you must have subscription? | 2023-03-25 | You do not need a subscription if you use an SDcard. I've got 2 cameras with 128g cards. There is also a 3 day free rolling cloud service. I've had 3 different types of cameras and never used a subscription service for any of them. | Amazon Customer | 2023-03-25 |
| If i use a sd card, will it record? Or you must have subscription? | 2023-03-25 | Absolutely have a Micro SD Card with this camera! It will 100% record to the memory so you can easily retrieve the videos. No Subscription needed. | R.J. | 2023-03-26 |
| If i use a sd card, will it record? Or you must have subscription? | 2023-03-25 | Yes, it will record on an SD card without a subscription. | Michael D | 2023-03-26 |
| If i use a sd card, will it record? Or you must have subscription? | 2023-03-25 | Yes, it will record and you can view with no subscription. | Art van Meeteren | 2023-03-26 |
| If i use a sd card, will it record? Or you must have subscription? | 2023-03-25 | yes if you have an SD card it will record | Terry… | 2023-03-28 |
| If i use a sd card, will it record? Or you must have subscription? | 2023-03-25 | Yes it records on the memory card and you can access and review the videos remotely with the App | julien didierjean | 2023-03-28 |
| What's the Max recording time? Is it only 20 seconds? | 2022-11-14 | Yes, if you don't subscribe. No, if you subscribe. | Anonymous… | 2022-11-18 |
| Wifi router range? | 2023-02-19 | The camera isn't a router, it's a wifi device. So the range is dependent on your wifi range. I have boosters on my wifi, and the cameras are approximately 20 feet at the furthest camera with a strong signal. | Art van Meeteren | 2023-02-19 |
| Wifi router range? | 2023-02-19 | Hello! Thank you for your question It depends on the WiFi signal connected to your camera, as long as it is greater than 75%. thank you. | Dzees Cam CA | 2023-02-20 |
| camera installer au chalet avec wi fi lorsque je quitte pour un trajet de 100 km puis-je recevoir des alertes sur mon cell avec photo ou video | 2023-02-22 | oui si le wifi au chalet est actifs vous allez recevoir l'alerte | dominic claveau | 2023-02-22 |
| camera installer au chalet avec wi fi lorsque je quitte pour un trajet de 100 km puis-je recevoir des alertes sur mon cell avec photo ou video | 2023-02-22 | Thanks for asking. You will receive notification as soon as there is any motion is detected. Please ensure the camera's internet connection is strong and stable. | Dzees Cam CA | 2023-02-23 |
| if batteries are permanently built in, what do you do when it needs to be changed? | 2023-03-12 | You plug it in. It comes with instructions. Battery life is amazing on it though | stephanie | 2023-03-12 |
| Solar Security Cameras Wifi what tipe off battery is on this camera and can i bring on a plane | 2023-03-31 | The battery is self contained inside the camera. It is a Li ion battery pack. You should have it partially charged to show the TSA that the camera works and that it poses no danger. But... It is at the discretion of the TSA officials and the captain of the aircraft to deny anything they want on board. It is a smaller battery pack than a laptop so should be no issues but be aware of above. | Amazon Customer | 2023-04-01 |
| Does this come with lithium ion battery.. it says lithium ion batteries required.... | 2023-04-26 | Hi, Thanks for your question. The camera has a built-in non-removable battery, non-professionals please do not disassemble the camera. If you have any problems with your camera, please feel free to contact the after-sales service to help you solve the problem, thank you. | Dzees Cam CA | 2023-04-26 |
| Does this come with lithium ion battery.. it says lithium ion batteries required.... | 2023-04-26 | Yes this has a Built In Li-Ion battery system. Not sure why the listing is worded the way it is. | R.J. | 2023-04-26 |
| In a few years, you may want to replace the rechargeable batteries. Are they user replaceable? If yes, please describe the battery specifications. | 2022-11-22 | Batteries are permanently built in. Non serviceable | Marco | 2022-11-22 |
| Received mine of them doesn't tilt up and down is it broken?? | 2023-05-16 | U need to check with seller but in application on ur phone u can rotate and check | Krmrnjit | 2023-05-17 |
| Received mine of them doesn't tilt up and down is it broken?? | 2023-05-16 | had one for awhile tilt should work or it is broken | Moose | 2023-05-18 |
| Does this connect go Google Home Nest for display? | 2023-02-06 | Hello Thank you for your question. No, the camera needs to log in on a specific APP. Sorry for the inconvenience, thank you. | Dzees Cam CA | 2023-02-07 |
| I bought 2 cameras and I'm having problems. 1. the camera doesn't reposition in the direction of the motion. is there a setting to ensure it rotates? | 2023-04-24 | These cameras do NOT automatically reposition at all. when motion is detected, and the software setting for motion detection is ON, then a recording of the motion activity will take place. The motion that is detected must be where the camera is facing. | Amazon Customer | 2023-04-24 |
| I bought 2 cameras and I'm having problems. 1. the camera doesn't reposition in the direction of the motion. is there a setting to ensure it rotates? | 2023-04-24 | The font move to the direction of the motion | Derek Pearase | 2023-04-24 |
| I bought 2 cameras and I'm having problems. 1. the camera doesn't reposition in the direction of the motion. is there a setting to ensure it rotates? | 2023-04-24 | Hi Thank you for your question. The camera does not have automatic tracking function. It can pan with a rotation range of around 355 °, and tilt with a vertical up and down range of 90 °. You can move the lens in the live broadcast image of the camera. Thank you. | Dzees Cam CA | 2023-04-25 |
| Hi, I’m wanting to use this camera as a baby camera for my cheeky toddler. Can you remove the camera to charge it not having to unscrew from the wall? | 2023-01-28 | You don't have to remove the camera from the wall to charge it. You just have to unscrew it from the top of the wall bracket! | Tremdan | 2023-01-28 |
| Hi, I’m wanting to use this camera as a baby camera for my cheeky toddler. Can you remove the camera to charge it not having to unscrew from the wall? | 2023-01-28 | Yes you can. It is screwed into the bracket at the top, so no need to remove the bracket from the wall. It is probably better as an indoor camera than an outdoor camera. | Canharry | 2023-01-28 |
| Hi, I’m wanting to use this camera as a baby camera for my cheeky toddler. Can you remove the camera to charge it not having to unscrew from the wall? | 2023-01-28 | The wall bracket stays on the wall you just have to unscrew the top screw from the camera to charge | Dor | 2023-01-28 |
| Hi, I’m wanting to use this camera as a baby camera for my cheeky toddler. Can you remove the camera to charge it not having to unscrew from the wall? | 2023-01-28 | Yes, the camera is easily detached from the bracket. | Michael D | 2023-01-28 |
| Hi, I’m wanting to use this camera as a baby camera for my cheeky toddler. Can you remove the camera to charge it not having to unscrew from the wall? | 2023-01-28 | It would be better to take it down. It is very easy to remove for recharging. It easily unscrews from the wall bracket. If the camera is position close to a power outlet it would be feasible to charge it without taking it down. The length of the recharging cable would be the limiting factor. | Tom | 2023-01-30 |
| Hi, I’m wanting to use this camera as a baby camera for my cheeky toddler. Can you remove the camera to charge it not having to unscrew from the wall? | 2023-01-28 | Hello! Thank you for your question. You can use the solar panel to charge the camera. Solar panel link: https://www.amazon.com/dp/B09YH968YG thank you. | Dzees Cam CA | 2023-01-31 |
| How long does the battery stay charged for? What to do when need to replace battery? | 2023-03-12 | Since I bought the camera I did not have to charge the battery yet. The solar power panel takes care of the battery so I don’t need to plug it in. | filipinas onilla | 2023-03-12 |
| How long does the battery stay charged for? What to do when need to replace battery? | 2023-03-12 | Thanks for asking. The camera will work 2-3 monthes on normal condition. The solar panel will charge the camera if the sunlight is enough. And you can charge the camema by outlet as well. | Dzees Cam CA | 2023-03-24 |
| Can the camera be used without a subscription ? | 2023-01-23 | Yes, but without full features | Marco | 2023-01-23 |
| Can the camera be used without a subscription ? | 2023-01-23 | Not that I've found, despite having a MicroSD card in it. My camera quit working. Additionally, it needed to be plugged in - maybe because of the winter. | Sue Meyer | 2023-01-23 |
| Can the camera be used without a subscription ? | 2023-01-23 | Yes you can use it without subscription | Aws Al-dulaimi | 2023-01-23 |
| Can the camera be used without a subscription ? | 2023-01-23 | Yes it can. You can use an SD card to record all the alerts that come in and review them at your own convenient time right inside the app. | Anonymous… | 2023-01-23 |
| Can the camera be used without a subscription ? | 2023-01-23 | Yes, with limited storage and only saves for I believe 3 days. However you can use up to 128 gig SD card, this would be a lot of storage and what I'm using. | Art van Meeteren | 2023-01-24 |
| Can the camera be used without a subscription ? | 2023-01-23 | Yes | Thomas | 2023-01-24 |
| where are these cameras originally produced? | 2023-03-12 | Yes you can | kelly lester | 2023-03-14 |
| Someone mentioned on here that it doesn't work with 5G? Is this true? | 2022-12-31 | yes | wesley kinney | 2022-12-31 |
| Someone mentioned on here that it doesn't work with 5G? Is this true? | 2022-12-31 | True | Marco | 2022-12-31 |
| Someone mentioned on here that it doesn't work with 5G? Is this true? | 2022-12-31 | Works with 4G don't know about 5G | Tom | 2023-01-03 |
| Someone mentioned on here that it doesn't work with 5G? Is this true? | 2022-12-31 | Hi Thank you for your question. yes. Sorry, this camera can only use 2.4GHz network. Thank you very much. | Dzees Cam CA | 2023-01-03 |
| does this camera work with other ip camera software i have many cameras already all work with generic p2p ip client software i want to view on pc | 2023-06-15 | Yes it works, same with me. | Gerald Corbin | 2023-06-15 |
| does this camera work with other ip camera software i have many cameras already all work with generic p2p ip client software i want to view on pc | 2023-06-15 | I honestly don’t know. What I did just learn was that if you do not subscribe to services associated with the camera, it will not intelligently identify what the camera was activated by, E.g., a person, and the zone of detection feature is not available. Not impressed by this as it was not apparent when we purchased it and not apparent until the 30 day free trial lapsed. | PhilipC | 2023-06-15 |
| does this camera work with other ip camera software i have many cameras already all work with generic p2p ip client software i want to view on pc | 2023-06-15 | Hello Thank you for your question. Sorry, this camera can only use a specific app: Dzees Home. Sorry, the camera does not support logging in on a PC. You can log in on your phone and iPad. Thank you. | Dzees Cam CA | 2023-06-16 |
| does this camera work with other ip camera software i have many cameras already all work with generic p2p ip client software i want to view on pc | 2023-06-15 | Most cameras are relient on there own software for security and other purposes. Unless the Creators say otherwise, theres more then likely no way to use it with other software or use IP Address View. | R.J. | 2023-06-18 |
| Want to buy a wireless camera to monitor animal activity around the house at night and require colour night vision and high definition, is this ok? | 2022-11-23 | Video could not be loaded | Dzees Cam CA | 2022-11-23 |
| Can I place a rubber cover over it to keep dry? | 2023-04-13 | You don't need to do that its weather resistant | Terry… | 2023-04-13 |
| Can I place a rubber cover over it to keep dry? | 2023-04-13 | Weather resistant is one thing, proof is another. It IS a good idea to have it someplace that it will not be hit by lots of Water may it be Rain or Snow. | R.J. | 2023-06-18 |
| If I have three cameras, do I need to pay one or three subscribe fee or three? | 2022-11-14 | I haven’t paid a subscription fee, I’m satisfied to save data on my own SD card and don’t need the extra features the subscription provides. | Tom | 2022-11-16 |
| Product keeps timing out. Will not hook up! Strong wifi it says!! | 2023-05-29 | Mine did the same thing all I did is reset the camera and reboot my internet no issues since then | Amazon Customer | 2023-05-29 |
| Product keeps timing out. Will not hook up! Strong wifi it says!! | 2023-05-29 | From last 6 month no issue i ever got | Krmrnjit | 2023-05-30 |
| Product keeps timing out. Will not hook up! Strong wifi it says!! | 2023-05-29 | Hi Thanks for your question. 1. Please check if other devices have logged in to the account at the same time. 2. Please check whether the mobile phone network is normal. | Dzees Cam CA | 2023-05-30 |
| If i buy the solar powered version do i have to use the solar panel or can i use it as a non solar powered and decide if i want to use the solar panel | 2023-03-06 | You can use it without the solar panel. I currently use mine without the solar panel. I bought a USB cable and plugged it directly to power. | Anonymous… | 2023-03-06 |
| If i buy the solar powered version do i have to use the solar panel or can i use it as a non solar powered and decide if i want to use the solar panel | 2023-03-06 | You can use it both ways | George | 2023-03-06 |
| If i buy the solar powered version do i have to use the solar panel or can i use it as a non solar powered and decide if i want to use the solar panel | 2023-03-06 | The solar panel doesn’t work at all | Sue Meyer | 2023-03-06 |
| If i buy the solar powered version do i have to use the solar panel or can i use it as a non solar powered and decide if i want to use the solar panel | 2023-03-06 | Will work either way… with or without solar attached. I use some with and some without. Enjoy the versatility. | KW | 2023-03-06 |
| If i buy the solar powered version do i have to use the solar panel or can i use it as a non solar powered and decide if i want to use the solar panel | 2023-03-06 | Thanks for asking. You are free to use the solar panel or not. Please charge the camera fully before first using. | Dzees Cam CA | 2023-03-07 |
| can i use the camera with not wifi or networking | 2023-03-28 | No you can’t | Sue Meyer | 2023-03-28 |
| can i use the camera with not wifi or networking | 2023-03-28 | Wifi only | Krmrnjit | 2023-03-28 |
| can i use the camera with not wifi or networking | 2023-03-28 | Thanks for asking. Kindly note that this solar security camera will work only with 2.4Ghz WiFi connected. | Dzees Cam CA | 2023-03-29 |
| Charging for the first time this camera with my 12v jump starter and the usb output is 5v 2.4a not as recommended 2a will it be ok ? | 2023-04-09 | Charge with normal charger | Krmrnjit | 2023-04-09 |
| Charging for the first time this camera with my 12v jump starter and the usb output is 5v 2.4a not as recommended 2a will it be ok ? | 2023-04-09 | Just use the 5v 2.0a or 1.0a you used for your cell phone and you would be fine. The first charge took me approximately 8 hours. And it lasted for 3-6 months, depending on the season of year if there is more sunlight or not | C Fu | 2023-04-09 |
| Charging for the first time this camera with my 12v jump starter and the usb output is 5v 2.4a not as recommended 2a will it be ok ? | 2023-04-09 | The recommended minimum current output needed for charging is 2A. If you have a charging output that has a 2.4A output, you are fine. The battery will only take the current draw it needs and no more. Excellent choise of camera, these are awesome, night vision is very good as well. | Amazon Customer | 2023-04-09 |
| Charging for the first time this camera with my 12v jump starter and the usb output is 5v 2.4a not as recommended 2a will it be ok ? | 2023-04-09 | Higher amps is ok | Art van Meeteren | 2023-04-10 |
| does it stand up to -40 Canadian weather? | 2023-03-12 | It’s been good so far. I haven’t experience -40 in Toronto lately so I can’t answer your question. | filipinas onilla | 2023-03-12 |
| can the spotlight be used as a motion light also | 2023-04-30 | Perfect camera m! It works, | Krmrnjit | 2023-04-30 |
| can the spotlight be used as a motion light also | 2023-04-30 | Yes it can be, it is called a flashlight alarm | George | 2023-04-30 |
| can the spotlight be used as a motion light also | 2023-04-30 | There is an option to make the light flash when the ca era detects a motion. So yes, in a way. | julien didierjean | 2023-04-30 |
| can the spotlight be used as a motion light also | 2023-04-30 | No. It’s a spotlight, not a motion light | Branden | 2023-04-30 |
| can the spotlight be used as a motion light also | 2023-04-30 | Camera will record video whenever motion is detected. It has an option to turn on the light when recording during low light conditions. The light is not very bright if you're looking to use it to light up an area. Its mainly to assist the Camera create better quality and colored videos, which it does do a pretty good job at. | Marco | 2023-05-01 |
| can the spotlight be used as a motion light also | 2023-04-30 | I don't believe so, there is a infrared setting that works well | Art van Meeteren | 2023-05-02 |
| can the spotlight be used as a motion light also | 2023-04-30 | Hi Thanks for your question. Yes, the camera will record actions when it detects them at night. Thank you. | Dzees Cam CA | 2023-05-04 |
| I need 5 cameras. Will i be able to manage 5 cameras off the app? | 2023-03-13 | You may manage 5+ cameras and you can even share individual camera views with trusted family/friends. But remember image storage is maintained by a foreign overseas entity. Remain mindful and aware of who could be watching. | KW | 2023-03-13 |
| I need 5 cameras. Will i be able to manage 5 cameras off the app? | 2023-03-13 | I wouldn’t recommend this camera | Sue Meyer | 2023-03-14 |
| I need 5 cameras. Will i be able to manage 5 cameras off the app? | 2023-03-13 | Yes you can | kelly lester | 2023-03-14 |
| I need 5 cameras. Will i be able to manage 5 cameras off the app? | 2023-03-13 | Yes but each one needs to be listed individually and you can. There is a video think its when you get it or look at it on site. Hope this helps | Terry… | 2023-03-17 |
| Whats the max range of detection | 2023-04-25 | Hi Thanks for your quesion. The camera can detect up to 30 feet. thanks. | Dzees Cam CA | 2023-04-26 |
| Can this camera be mounted on the ceiling | 2022-12-03 | Hi Thank you for your question. It is not recommended to install it on the ceiling, which is unstable. thank you. | Dzees Cam CA | 2022-12-04 |
| Does it have voice communication | 2023-04-23 | Yes 2 ways | manny | 2023-04-23 |
| Does it have voice communication | 2023-04-23 | Yes, you have to press down the speaker button. | filipinas onilla | 2023-04-23 |
| Does it have voice communication | 2023-04-23 | Yes | Krmrnjit | 2023-04-23 |
| Does it have voice communication | 2023-04-23 | Yes, the camera has sound and you can speak through the camera. Sometimes I play music through the camera while my boys shovel the snow. | Art van Meeteren | 2023-04-23 |
| Does it have voice communication | 2023-04-23 | Yes, it does, both ways. Sound is clear. | Lahaima22 | 2023-04-23 |
| Does it have voice communication | 2023-04-23 | Yes it does | George | 2023-04-23 |
| Does it have voice communication | 2023-04-23 | Yes, through the app on the phone, you can hear what the camera is watching and reply to your visitors. | julien didierjean | 2023-04-24 |
| Does it have voice communication | 2023-04-23 | Yes, the software has selections for listening and speaking. | mike burns | 2023-04-24 |
| l'application se fait elle sur smart phone Samsung et google home et par la suite avec un carte SD pas de frais mensuel | 2023-02-21 | Oui l’application fonctionne sur les téléphone et avec une carte sd pas besoin de payer pour un abonnement | Steeve Lajoie | 2023-02-21 |
| When the wireless camera detects a person or animal, will a siren sound? | 2022-11-18 | No | Thomas | 2022-11-18 |
| When the wireless camera detects a person or animal, will a siren sound? | 2022-11-18 | No, it doesn't sound the siren automatically. You will receive a notification. If you review the notification and think it requires the siren, then you click on it manually. However, I suggest you fiddle around with the settings to see if there's an automatic way to set the siren to ring out every time there's an alert, if that's what you prefer. | Anonymous… | 2022-11-18 |