| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does the camera have battery back up for camping and such? | 2023-03-11 | No. The camera will not operate without being plugged in, and the monitor will only operate less than a day without recharging. | Allie | 2023-03-12 |
| Does the camera have battery back up for camping and such? | 2023-03-11 | The camera needs to be plugged in, but the monitor can last for about 4 days on a single charge. | Craig | 2023-04-25 |
| I hear breathing/coughing periodically coming from live audio while my baby is sleeping alone, how can I ensure my babies safety isn't compromised? | 2023-05-08 | If you want a camera that senses your baby breathing then get one that costs 1000$ | daniel beaudoin | 2023-06-18 |
| Can you turn the screen off but keep the live audio on? | 2023-03-18 | Yes you can. We have a V-tech as well but we like the Boifun 360 way better. | Ewan MacLeod 8261 | 2023-03-18 |
| Can you turn the screen off but keep the live audio on? | 2023-03-18 | I don’t think so even my outside watching not working I try so many time | Aysha | 2023-03-18 |
| Does this baby monitor need to be connected to Wi-Fi? | 2022-11-11 | Video could not be loaded | Boifun Tech-CA | 2022-11-14 |
| How can I get a warranty? I emailed the add given but haven’t received reply. My monitor stopped working after 2 months | 2023-06-12 | If you’ve written to the email on the device just wait a couple days. There seems to be a time difference and they usually email back after midnight. Or check your junk emails? | Al | 2023-06-13 |
| How do i play the lullaby music on the baby monitor? do i need to purchase an sd card separately? | 2023-04-03 | It is an option to install a sd card. But you don’t need it to play lullaby music. The unit has some available without the sd card | Grant Penner | 2023-04-10 |
| Camera keeps making a clicking sound and constantly changing from night to day view. Is there a way to stop this ? | 2023-02-09 | Hello, dear customer. BOIFUN is honored to serve you. Sorry, we are unable to fully confirm what problem you have encountered through your description. But our preliminary guess is that you have activated an alarm function. In order to better help you solve the problem, please contact us by email admin@boifun.net. We will provide you with the best solution. BOIFUN | Boifun Tech-CA | 2023-03-08 |
| Camera keeps making a clicking sound and constantly changing from night to day view. Is there a way to stop this ? | 2023-02-09 | I was having the same problem. I think if you go to the app and press the settings icon in top right corner, then image settings. I had it on automatic and switched it to night mode. I think this will fix the clicking between modes. | Debbie D | 2023-03-09 |
| Can you purchase a second camera (only) and have it connect to the one monitor and app? | 2022-12-26 | No | rose | 2022-12-26 |
| Can you purchase a second camera (only) and have it connect to the one monitor and app? | 2022-12-26 | Hello, dear customer. BOIFUN is honored to serve you. Sorry, only one camera can be connected to our monitor screen. But our application can add multiple cameras. If you have other doubts, please contact us via admin@boifun.net. BOIFUN | Boifun Tech-CA | 2023-03-08 |
| Is there any way to direct the zoom feature on the handheld? | 2023-04-08 | I do not know the answer as this was a gift for my grandson whose daughter is arriving soon, so it has never been mounted as yet | Bob | 2023-04-08 |
| Is there any way to direct the zoom feature on the handheld? | 2023-04-08 | Yes there are three choices of zoom all chosen from the hand held. | Grant Penner | 2023-04-10 |
| Is there any way to direct the zoom feature on the handheld? | 2023-04-08 | Yes, the remote control allows you to easily zoom in and out and pan up, down, left and right. | Allie | 2023-04-12 |
| I bought this product and most of the time it is disconnected from the camera, cant see baby. useless..... how canni fix this? | 2022-12-04 | Hello, dear customer. BOIFUN is honored to serve you. Regarding the question you mentioned, this is the first time we have received such question from buyers, so we attach great importance to it. In order to better help you solve the problem, do you mean the camera is disconnected from the baby monitor or the APP? Please contact us at admin@boifun.net. After receiving your reply, we will provide you with the best solution strategy. BOIFUN | Boifun Tech-CA | 2022-12-16 |
| Can I access the baby video (baby at home) when I am outside ( with mobile data )? | 2022-12-10 | Hello, dear customer. BOIFUN is honored to serve you. Yes, our 5 inch baby monitor (model: Baby 2S) supports you to connect via mobile APP when you are outdoors. If you have other doubts, please contact us via admin@boifun.net. BOIFUN | Boifun Tech-CA | 2022-12-12 |
| Can I activate cry/sound/motion detection on the app/smartphone to receive notifications? Will the camera detect and notify me in time? | 2022-11-11 | Video could not be loaded | Pauline G. | 2022-11-11 |
| Does this require 120 volt or 220 volt for power supply as the packaging picture looks like European 220 v plugs are supplied | 2023-04-09 | This monitor requires 110 volt. Household current. | Grant Penner | 2023-04-10 |
| How can i buy a stand that is compatible with boifun baby monitor? | 2023-04-20 | Here is the link to the BOIFUN stand, which is compatible with all of BOIFUN's baby monitors: https://www.amazon.ca/Multifunctional-BOIFUN-Flexible-Protective-Camcorder/dp/B07X93J8MD/ref=sr_1_104?crid=16A2FFB8FFKLO&keywords=Baby+Monitor+Mount&qid=1681977718&sprefix=baby+monitor+mount%2Caps%2C680&sr=8-104 | Beth | 2023-04-20 |
| Is this wall mountable? | 2023-03-21 | Yes | Allie | 2023-03-21 |
| How to keep the screen always on? | 2023-01-26 | Keep it charged. | Maria Manungas | 2023-01-26 |
| How to keep the screen always on? | 2023-01-26 | Hello, dear customer. BOIFUN is honored to serve you. The working hours of the screen can be adjusted, please complete the settings on the monitor according to your needs. But if the display screen is always on, it will cause the power consumption to be too fast. Therefore, it is not recommended to keep the screen on all the time. If you have other doubts, please contact us via admin@boifun.net. BOIFUN | Boifun Tech-CA | 2023-03-08 |
| Can you add a second camera for another room? | 2023-04-29 | Not sure I only have one but you can add your cell or tablet to it with the app | daniel beaudoin | 2023-06-18 |
| Est-il possible d'acheter une 2e caméra seulement et de la connecter avec l'appareil pour pouvoir avoir accès à 2 chambres? | 2023-01-07 | Jai regarder le manuel qui vien avec et je voie rien decris a ce sujet alors je crois que non ce nais pas possible! | mart | 2023-01-07 |
| Est-il possible d'acheter une 2e caméra seulement et de la connecter avec l'appareil pour pouvoir avoir accès à 2 chambres? | 2023-01-07 | Bonjour cher client. BOIFUN est honoré de vous servir. Désolé, une seule caméra peut être connectée à notre écran de contrôle. Si vous avez d'autres doutes, veuillez nous contacter via admin@boifun.net. BOIFUN | Boifun Tech-CA | 2023-03-08 |
| If the wifi goes down can I still use the handheld device? | 2023-06-09 | Absolutely!! I don’t use on wifi ever! | Linda Di Palma | 2023-06-09 |
| How warranty works and how you handle it? | 2023-06-18 | Well you register your product on the suppliers website it's a 3 year warranty. With any issues you send pics and videos and they send you a new one. within a couple days it's at your door | daniel beaudoin | 2023-06-18 |
| How warranty works and how you handle it? | 2023-06-18 | If you have any questions during use, you can contact our after-sales service team through the operation manual, and we will help you within 24 hours | Boifun Security-CA | 2023-06-20 |
| Does anyone that has this have 5GHz wifi and does it work? | 2023-04-09 | Wifi works and you can add it to your phone/tablet | daniel beaudoin | 2023-06-18 |
| Can you add multiple cameras? | 2023-04-06 | Yes you can. | Grant Penner | 2023-04-10 |
| The pictures show a European plug- is there a North American plug version? | 2023-02-01 | Hello, dear customer. BOIFUN is honored to serve you. Our product is equipped with North American plug version. If you have other doubts, please contact us via admin@boifun.net. BOIFUN | Boifun Tech-CA | 2023-03-08 |