| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I have noticed my camera not picking up motion or record an activity that I know it should have. Has anyone noticed this and how do I fix this? | 2023-01-29 | I had same problem the. Lost all connection. Couldn’t get it back. But customer service was awesome!! Sent me immediate refund after trying to troubleshoot to buy another. Didn’t even have to send old one back. Contact support in the app. They will take care of you | db | 2023-01-29 |
| I have noticed my camera not picking up motion or record an activity that I know it should have. Has anyone noticed this and how do I fix this? | 2023-01-29 | Hi, Reboot the czmera from the Reolink app and then format your SD card. | HRAK1975 | 2023-01-29 |
| I have noticed my camera not picking up motion or record an activity that I know it should have. Has anyone noticed this and how do I fix this? | 2023-01-29 | You have a setting for sensitivity 1 to 10. For humans 5 work good. At 10 you will get your cat on camera... | Mister D | 2023-01-30 |
| Comment faire pour un retour ou un échange sur garantie d’un achat récent? | 2022-12-04 | Bonjour, tous les produits ieGeek bénéficient d'une garantie de 2 ans. Veuillez nous contacter via notre e-mail après-vente service@iegeek.com pour traiter une garantie ou un retour. Nous nous excusons à l'avance pour tout inconvénient causé par votre achat ieGeek. Passez une bonne journée. --George de la famille ieGeek | ieGeek Direct | 2022-12-05 |
| Is this onvif compatible? | 2022-12-12 | Hello, it doesn't support onvif currently. We will improve this in the future. We apologize in advance for any inconvenience caused to you. --George from ieGeek Family | ieGeek Direct | 2022-12-16 |
| how much the app cost please | 2023-02-08 | The app is free | HRAK1975 | 2023-02-08 |
| how much the app cost please | 2023-02-08 | The app is free,.. | Andre | 2023-02-08 |
| how much the app cost please | 2023-02-08 | Nothing | Big Kev | 2023-02-08 |
| how much the app cost please | 2023-02-08 | App is free unless you want cloud storage. I I recall at the time cloud storage was relatively expensive. | Merrill Levy | 2023-02-08 |
| how much the app cost please | 2023-02-08 | The app was free , but if you want cloud storage they do charge for that. I've never needed the cloud part, and the SD card works great 👍 | James | 2023-02-08 |
| how much the app cost please | 2023-02-08 | I have never paid for the app as a micro SD card is cheap and then you do not need storage online. You can use all the functionality of the app for free with a storage card in the camera. | Taz | 2023-02-08 |
| When I first hooked this up, I was playing with it and was able to see the battery percentage, I cannot for the life of me find it now? | 2023-05-23 | You don’t need battery percentage it’s solar powered. Make sure you get a dd card to put in this unit or it will not work. | Robert Mallette | 2023-05-23 |
| When I first hooked this up, I was playing with it and was able to see the battery percentage, I cannot for the life of me find it now? | 2023-05-23 | Click on the actual camera on your app. Click on the live video stream and it will show you in the top left corner the battery status and also click the settings icon in the top right corner when in live video and it will power and wifi status | Kevin Franko | 2023-05-23 |
| When I first hooked this up, I was playing with it and was able to see the battery percentage, I cannot for the life of me find it now? | 2023-05-23 | You see it on the left side of the screen when your on video live | Kelly l. | 2023-05-23 |
| When I first hooked this up, I was playing with it and was able to see the battery percentage, I cannot for the life of me find it now? | 2023-05-23 | Open the app and at the bottom right corner of the camera photo you will see a “gear” symbol which is settings. Tap that and scroll down to battery management. When you tap that you will see your battery percentage at the top. Mine never moves off of 100%. | Amazon Customer | 2023-05-24 |
| When I first hooked this up, I was playing with it and was able to see the battery percentage, I cannot for the life of me find it now? | 2023-05-23 | Hello Janny I can see the battery charge level on the cloudedge app for this camera. Hope this help A. | Ann | 2023-05-26 |
| Can camera be mounted on sophet (roof overhung) ? | 2022-11-04 | Yes I think so. Only the solar needs to be in direction of the sunlight | Walter B runner | 2022-11-04 |
| Can camera be mounted on sophet (roof overhung) ? | 2022-11-04 | it can..but if you live in a snow belt it might not be a good idea. I mounted mine to the wall under the eves as well as the solar panel. Keeps them sheltered a bit and snow sliding off the roof won't hit them. | george | 2022-11-04 |
| Can the solar panel be plugged into the camera full time? if so, how do you keep the port dry since the rubber cover won't close over the usb plug? | 2023-03-24 | There is a slight possibility of driving rain leaking into this connection however I mounted mine up tight to my garages soffit underneath the eave. it is well up out of reach of anybody and water damage has not been an issue in the past year. | Merrill Levy | 2023-03-24 |
| Can the solar panel be plugged into the camera full time? if so, how do you keep the port dry since the rubber cover won't close over the usb plug? | 2023-03-24 | Yes you can. the cover for the usb port has a small opening for the cord. I've had mine up and running for over a year with zero issues with the charging. I'm in Canada so we get all kinds of wet cold weather. | george | 2023-03-24 |
| Can the solar panel be plugged into the camera full time? if so, how do you keep the port dry since the rubber cover won't close over the usb plug? | 2023-03-24 | Yes you can have it connected full time. The plug is on the bottom of the camera and if you plug the cord in tightly the seal is more or less water proof. | Amazon Customer | 2023-03-24 |
| How do I mount this on my soffit? | 2023-04-18 | I don't believe you can mount it under your soffit. It requires being mounted on the verticle not the horizontal. I'd find a spot on the side of your house. The solar panel can be mounted lower if needed to avoid it being in the shade of the overhang. Hope this helps. | Big Kev | 2023-04-19 |
| How do I mount this on my soffit? | 2023-04-18 | you will get more articulation if you mount it to a vertical object. I mounted mine under the eve's on the wall of the house | george | 2023-04-19 |
| How do I mount this on my soffit? | 2023-04-18 | Screws | Judy | 2023-04-19 |
| Is there anyway to increase the time the flood lights stay on after activation? | 2022-12-30 | I use this camera indoor and very bright environment location, So, I don’t use the flood lights function at all, So, I don’t have the answer for you Sorry | The Photo Guy | 2022-12-30 |
| Is there anyway to increase the time the flood lights stay on after activation? | 2022-12-30 | Not that I am aware of. | Taz | 2022-12-30 |
| How close to the wifi router does it have to be installed? I’m wandering if I’ll need a booster | 2023-03-19 | Personally I use an outdoor gateway to extend my coverage. But my cameras are within about 200' of my gateway. My case is somewhat exceptional, I live in an 1800's stone house. So even the strongest wifi has difficulty getting through. Hence the seperate gateway. | Big Kev | 2023-03-20 |
| How close to the wifi router does it have to be installed? I’m wandering if I’ll need a booster | 2023-03-19 | It will depend on your router and the signal it gives. If you can get a good wifi signal in the area you want your camera with your phone then it should work. I have a mesh system and mine is set up over 100’ away and it works fine. | Taz | 2023-03-20 |
| How can you attach this to a house? I have an outdoor junction box with a cover. I am just wondering if I can attach it to the junction box or thru? | 2023-01-03 | To the outside wall that what I did | Susan Moore | 2023-01-03 |
| How can you attach this to a house? I have an outdoor junction box with a cover. I am just wondering if I can attach it to the junction box or thru? | 2023-01-03 | This camera has a special mounting bracket that will not adapt to an electrical junction box easily unless it is a larger type box. I mounted mine on a piece of white 6" X 6" PVC board and attached to the siding of my garage. | Merrill Levy | 2023-01-03 |
| How can you attach this to a house? I have an outdoor junction box with a cover. I am just wondering if I can attach it to the junction box or thru? | 2023-01-03 | No power required to operate the unit, so u can mount it wherever is best . Base plate mounts to the surface of your choice and camera just slides over and fastenes with thumb screws at sides as shown. | Don Adshade | 2023-01-03 |
| How can you attach this to a house? I have an outdoor junction box with a cover. I am just wondering if I can attach it to the junction box or thru? | 2023-01-03 | ?? It’s wireless, which means no internet cable, and solar, so no power connection. You drill four holes attach the mount and then add the camera… | Andre | 2023-01-04 |
| Does cloud edge cost something after 7 days using it...? It says you should get sd card to reccord.. | 2023-05-11 | I'm currently using CloudEdge for managing/monitoring the feed (with a MicroSD card option) and using it for almost two weeks (already). CloudEdge won't cost you a penny to use (using a MicroSD card) unless you opt-in for "Cloud Storage Service" which has two different options (Basic vs Premium). | Anu D | 2023-05-11 |
| Does cloud edge cost something after 7 days using it...? It says you should get sd card to reccord.. | 2023-05-11 | Yes a paid subscription is required for cloud storage only. An SD card is a free method that still allows remote access | Andre | 2023-05-11 |
| Does cloud edge cost something after 7 days using it...? It says you should get sd card to reccord.. | 2023-05-11 | Yes there is a charge after the 7 day free trial. I use 128gb sd cards and they work great, and only cost about $20 to buy. Get the card recommended by Amazon or the manufacturer. Depending on the iCloud plan it will be $5-15 a month. | William L | 2023-05-11 |
| Does cloud edge cost something after 7 days using it...? It says you should get sd card to reccord.. | 2023-05-11 | it has 2 ways to hold images 1 is the cloud edge that has a monthly subscription fee or use a SD card being as the camera does not record continuously in my opinion there is no real advantage for the cloud you get a 30 free trial with the camera myself i dropped the cloud when the free trial was up and just use the SD card it is a great camera works really good but it is not continuous record | Amazon Customer | 2023-05-11 |
| Does cloud edge cost something after 7 days using it...? It says you should get sd card to reccord.. | 2023-05-11 | I have 128 GB micro card. I have yet to pay for Cloud Edge | Donna Campbell | 2023-05-11 |
| Does cloud edge cost something after 7 days using it...? It says you should get sd card to reccord.. | 2023-05-11 | No it costs nothing. If you want to upload your videos to cloud then you have to upgrade and you will pay otherwise it costs nothing | Ogidi | 2023-05-11 |
| Does cloud edge cost something after 7 days using it...? It says you should get sd card to reccord.. | 2023-05-11 | I am not sure about if cloud costs anything, but I assume it does. I just use the 128gb SD card then don't have to worry about it | Amazon Customer | 2023-05-12 |
| Is it comaptible with a laptop? What is the minimum focus distance? | 2023-04-01 | I do not believe that the Cloudedge app is compatible with computer software. The best way to find out for sure is to google it. As for the zooming capabilities go, you can zoom in while using the Cloudedge app on your phone. That being said, the picture becomes grainy the more you expand the video. Hope this helps. | Big Kev | 2023-04-01 |
| Is this good for 45 to 49C saskachewan winter? | 2023-04-17 | I wouldn’t bank on it. I’m in Toronto and it crapped out on me in November. Wasn’t even that cold. But the upside was the customer service was fantastic. Buddy tried to help get it going. After a few attempts he gave me a full refund right through Amazon. I’d definitely try other cameras from this seller that might be suited for Saskatchewan winters. It’s frigg’n cold there in winter ,I feel for ya ! 😝 | db | 2023-04-17 |
| Is this good for 45 to 49C saskachewan winter? | 2023-04-17 | I have 2 of them and live in Ontario. We have had zero issues with ours working in cold temps. We had days that were -47C this past winter. Worked great and the solar panel was enough to keep the battery charged. | Amazon Customer | 2023-04-17 |
| Is this good for 45 to 49C saskachewan winter? | 2023-04-17 | we don't get quite that cold here in the maritimes but mine never skipped a beat all winter. I don't know if I would try and move it though when it's that cold but as far as recording and sending alerts it worked fine. | george | 2023-04-17 |
| Will this camera work with the ubox app?. | 2023-05-18 | as far as I know it won't. You need to use the iegeek app. | george | 2023-05-18 |
| Will this camera work with the ubox app?. | 2023-05-18 | I don't think so (might be) because I'm only using the CloudEdge app to control the PTZ camera. :) | Anu D | 2023-05-19 |
| When this camera dectects motion does it record video and sound. the sound part is very important for us now. thx | 2023-03-13 | Yes it does record sound as well. Also you can long in and watch through the camera and press record on the screen to record for a longer time. I would recommend purchasing a SD card for larger storage of videos. | Jen… | 2023-03-13 |
| When this camera dectects motion does it record video and sound. the sound part is very important for us now. thx | 2023-03-13 | Yes it records the sound, this is configurable. | Sylvie | 2023-03-13 |
| When this camera dectects motion does it record video and sound. the sound part is very important for us now. thx | 2023-03-13 | Yes when it detects motion it records both the sounds and what it sees. | Max | 2023-03-13 |
| When this camera dectects motion does it record video and sound. the sound part is very important for us now. thx | 2023-03-13 | Yes you can set up the audio to record along with video | Amazon Customer | 2023-03-14 |
| When this camera dectects motion does it record video and sound. the sound part is very important for us now. thx | 2023-03-13 | hello Sir, yes it record video and sound in the cloud , but as I said in my review it doesn't have a big ranger of motion detection. At least for me it begins work in about 3 or 4 meters. | Amazon Customer | 2023-03-14 |
| When this camera dectects motion does it record video and sound. the sound part is very important for us now. thx | 2023-03-13 | Yes, this camera does record and save a video with audio when human motion is detected, you can also hear audio anytime you check the live feed of the camera. It's not super loud, but you should be able to hear conversation clearly if people are close enough to the camera. There is also an option for the camera to light up when motion is detected at night, we've found that to be very useful. | C. C. K. | 2023-03-15 |
| Will it keep on recording (albait to a different clip/file) if the action/motion continues beyond the max recording time of 30 seconds? Thanks... | 2023-05-12 | It is creating different clips | Mister D | 2023-05-12 |
| How do I add camera to multiple phones? Each time I reset to add to a different phone it deletes it from the phone it was on. | 2022-12-31 | Video could not be loaded | ieGeek Direct | 2023-01-03 |
| Is there any delay in recording from the moment the motion is detected? thanks... | 2023-05-12 | I do not know if normal and cannot compare to other brand but yes there is a delay. Not sure if 1 or 2 sec but I can see that in the videos. | Mister D | 2023-05-12 |
| Is there any delay in recording from the moment the motion is detected? thanks... | 2023-05-12 | Slight delay. Maybe 1 second | Ashley Garies | 2023-05-12 |
| Is there any delay in recording from the moment the motion is detected? thanks... | 2023-05-12 | Yes there is a slight delay. If a car is driving fast past it, you may not get the video from the start. | Taz | 2023-05-12 |
| Is there any delay in recording from the moment the motion is detected? thanks... | 2023-05-12 | Maybe 3 seconds. It’s a good camera for the price | Judy | 2023-05-12 |
| is there software to view on PC or fire stick ? | 2023-02-12 | The app that is used is called CloudEdge. I access it through a smartphone but there is a CloudEdge app you can download through google play and also for PC. | Jen… | 2023-02-12 |
| How far could you install from my Wi-Fi router | 2022-11-29 | Mine is installed approximately 80 feet from my wifi and it works great | Melvin pearce | 2022-11-29 |
| How far could you install from my Wi-Fi router | 2022-11-29 | Depends on your router range. Mine was about 15’ and was great. | Anon | 2022-11-29 |
| How far could you install from my Wi-Fi router | 2022-11-29 | About 30 to 40 feet depending on how good your router is | Adrian | 2022-11-29 |
| can it be pair with nest hub? ty | 2023-02-15 | I don't believe that it can. | Big Kev | 2023-04-01 |
| I have approximately 100 feet of distance between where I need the camera mounted and one of my wifi boosters.Will this camera work within that range? | 2023-02-18 | One of mine is around the same distance from my booster and it works great. My wifi signal runs around 77 %. Good clear video always. Hope this helped answer your question. Cheers | Big Kev | 2023-02-18 |
| I have approximately 100 feet of distance between where I need the camera mounted and one of my wifi boosters.Will this camera work within that range? | 2023-02-18 | Depends on how good your booster is. Check the signal. I have a mesh system and I can get that range. | Taz | 2023-02-18 |
| I have approximately 100 feet of distance between where I need the camera mounted and one of my wifi boosters.Will this camera work within that range? | 2023-02-18 | I have 2 one is around 18-20 Meters away, Wi-Fi router is mifi through the window and the signal is ok with no issues. The other is on my Bell router through 2 walls around 10 meters away and works perfect. 100 feet with line of site and no interference might be pushing it but should be ok with the router broadcast at max power. Worse case you’ll need another repeater… | Andre | 2023-02-18 |
| Specifications - standard operating temperature (-25°c to 60°c) sticker in box - do not charge in environment below 0°c. which is it? | 2022-10-30 | I believe that your first charge is to be within the appropriate degree range so the battery gets a proper charge. | Pickle58Amazon Customer | 2022-10-30 |
| Specifications - standard operating temperature (-25°c to 60°c) sticker in box - do not charge in environment below 0°c. which is it? | 2022-10-30 | -25 to +60*C is are the coldest and hottest ambient air temperatures at which this unit will operate. The sticker statement that says "Do Not Charge in an environment below 0*C is a standard battery charging recommendation for all batteries. A discharged battery subjected to temperatures below freezing can explode if recharged with an excessive charging current. | Merrill Levy | 2022-10-30 |
| Specifications - standard operating temperature (-25°c to 60°c) sticker in box - do not charge in environment below 0°c. which is it? | 2022-10-30 | It’s probably better to charge in the warmer temperature but mine stays out all winter charging well into the negative temperatures from the solar panel. | Taz | 2022-10-30 |
| can the alarms and spot lights be turned off, I only want to use the camera plus is it silent when it turns thanks!! | 2023-06-18 | Yes it can... factory preset is without | Ann | 2023-06-18 |
| can the alarms and spot lights be turned off, I only want to use the camera plus is it silent when it turns thanks!! | 2023-06-18 | Yes in the app settings. If you can get the camera to work | Kelly l. | 2023-06-18 |
| can the alarms and spot lights be turned off, I only want to use the camera plus is it silent when it turns thanks!! | 2023-06-18 | Yes they can be turned off | Ogidi | 2023-06-18 |
| can the alarms and spot lights be turned off, I only want to use the camera plus is it silent when it turns thanks!! | 2023-06-18 | Yes the alarms can be turned off. It doesn’t make any noise when motion is detected. | Amazon Customer | 2023-06-19 |
| can the alarms and spot lights be turned off, I only want to use the camera plus is it silent when it turns thanks!! | 2023-06-18 | Yes sure. With the CloudEdge app, you can desactivate this feature and alarm notification as well, very easily. | Eric Castonguay | 2023-06-19 |
| can the alarms and spot lights be turned off, I only want to use the camera plus is it silent when it turns thanks!! | 2023-06-18 | Yes you can turn both off from the app | Amazon Customer | 2023-06-19 |
| Besides waiting to see the battery level, is there a way to tell if the solar panel is charging the camera? Is there a status indicated somewhere? | 2022-12-08 | No, not specifically that I can see, just battery level. | Taz | 2022-12-08 |
| Besides waiting to see the battery level, is there a way to tell if the solar panel is charging the camera? Is there a status indicated somewhere? | 2022-12-08 | No there isn't to my knowledge no other way but by the battery charge level; which is a pretty direct indicator of how well the solar panel is charging. | Merrill Levy | 2022-12-08 |
| Besides waiting to see the battery level, is there a way to tell if the solar panel is charging the camera? Is there a status indicated somewhere? | 2022-12-08 | It tells you in the camera app. It will tell your % of battery. But no light that blinks or anything. My camera worked great for a couple months then pooched but the customer service and tech support is phenomenal!!! Ended up giving me refund without sending camera back so I turned around and bought newer version from him. Waiting on it now. Maybe newer version has a flashing indicator. | db | 2022-12-09 |
| Besides waiting to see the battery level, is there a way to tell if the solar panel is charging the camera? Is there a status indicated somewhere? | 2022-12-08 | Yes, in the app under battery management, it will say charging if it is with the solar panel | CDNinHH | 2022-12-30 |