| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will a telus sim work, apart from the battery drain issue? i will have it powered by a usb adapter, so i'm not concerned with battery life. | 2022-12-30 | I used a Rogers Sim, but any Sim will work with a data plan. I also had very good battery life; this would depend on how much the camera is uploading video I suppose, mine was recording daily. | Matt | 2022-12-30 |
| Will a telus sim work, apart from the battery drain issue? i will have it powered by a usb adapter, so i'm not concerned with battery life. | 2022-12-30 | I use a Telus sim, works great | Amazon Customer | 2022-12-30 |
| Will a telus sim work, apart from the battery drain issue? i will have it powered by a usb adapter, so i'm not concerned with battery life. | 2022-12-30 | I am not to sure about the Telus sim card .Email Reolink they should be able to tell you. I have a Rogers Sim card. it works great as long as you have a good signal. 2 bars of strength or less no connection. 3 bars maybe, maybe not for a connection. 4 Bars you should but there is a slight possibility it wont. 5 Bars kiss the ground. If you do purchase a camera can you post a picture of your power arrangement setup for continues power. | designer | 2022-12-31 |
| Will a telus sim work, apart from the battery drain issue? i will have it powered by a usb adapter, so i'm not concerned with battery life. | 2022-12-30 | Hello. You can choose the SIM card from Bell, Rogers, Vidéotron, Freedom Mobile, SaskTel, and Fido. Sorry, currently we have not tested the card with the Telus SIM card, we are afraid that it has compatibility issues with our cameras. You can connect it to the solar panel all the time. However, it is not suggested to connect the camera to the USB adapter all the time, otherwise, it will have a risk of overcharging. | ReolinkDirect | 2022-12-31 |
| Is the removable battery a standard type that is available from 3rd parties? Reolink website doesn’t show replacement batteries or chargers. | 2023-01-01 | I am guessing you will need to contact Reolink to find the answer. I am all for a 3rd party battery that is compatible. | designer | 2023-01-01 |
| Is the removable battery a standard type that is available from 3rd parties? Reolink website doesn’t show replacement batteries or chargers. | 2023-01-01 | Hello. Sorry no, we recommend using Reolink batteries due to compatibility issues. Also, we do not have separate batteries available for sale. If you have problems with your camera, please contact us via Amazon message. | ReolinkDirect | 2023-01-03 |
| Mis à part le Canada, êtes-vous fonctionnel avec carte Sim 4g de tous les autres pays ? | 2023-05-26 | Bonjour, étant donné que cette machine a des restrictions sur les cartes SIM dans différentes régions, il est recommandé d'utiliser la carte SIM du pays correspondant, sinon il peut y avoir un problème que la carte SIM ne peut pas être reconnue. | ReolinkDirect | 2023-05-27 |
| Est-ce que ce produit utilise toutes les sim card à travers le monde pour n’importe quel fournisseur ? | 2023-05-24 | oui sans problème | Richard | 2023-05-24 |
| Est-ce que ce produit utilise toutes les sim card à travers le monde pour n’importe quel fournisseur ? | 2023-05-24 | Bonjour. Nous avons peur que non. Au Canada, il est suggéré d'utiliser Bell, Rogers, Sask Tel et Vidéotron, qui sont testés avec cette caméra de sécurité solaire 4G et ils peuvent fonctionner sans problème. Hello. We are afraid not. In Canada, it is suggested to use Bell, Rogers, Sask Tel, and Videotron, which are tested with this 4G solar security camera and they can work smoothly. | ReolinkDirect | 2023-05-26 |
| Can I see two-three cameras in Reolink App simultaneously? | 2022-06-24 | Yes | Amazon Customer | 2022-12-30 |
| Has any one tried this camera is cooler climates? It says good to -10 but I'm looking for some thing that can with stand -30s. | 2022-09-23 | Hello. Sorry, the operating temperature for all Reolink cameras is -10°C to 55°C (14°F to 131°F). | ReolinkDirect | 2022-09-23 |
| Can a telus sim card network be used in canada? | 2022-08-02 | Hello. We don't recommend using a Telus sim card with our Security Camera System Outdoor since it may have an incompatibility issue. In Canada, you can use the sim card from Bell, Rogers, Vidéotron, Freedom Mobile, SaskTel, and Fido. | ReolinkDirect | 2022-08-02 |
| Can a telus sim card network be used in canada? | 2022-08-02 | I suspect yes however you need to find a tablet plan. I tried Koodo and it refused to work, I switched to a Bell Tablet plan on and now have 4 cameras working perfectly | Amazon Customer - Michael | 2022-08-02 |
| Can footage from the 7-day cloud storage be downloaded to be saved on your computer? | 2022-12-30 | Hello. Yes, you can download the Cloud recordings and save to computer, you may refer to https://support.reolink.com/hc/en-us/articles/360007911694 | ReolinkDirect | 2022-12-31 |
| Can footage from the 7-day cloud storage be downloaded to be saved on your computer? | 2022-12-30 | I bought it. Struggled with every carrier in Canada to get a Sim card. By that time it was too late to return. It's sitting in a box 😡 | Angela F. | 2023-01-07 |
| Want to confirm that it can connect through WiFi. Thanks! | 2022-06-02 | Hello. Sorry that this camera can only connect to the internet via the sim card network. If you use this camera in Canada, you can use the sim card below: Bell, Rogers, Vidéotron, Freedom Mobile, SaskTel, Fido. | ReolinkDirect | 2022-06-04 |
| Can it save to both the cloud and SD card at the same time, or do you have to choose one or the other? | 2022-12-30 | Yes you can save to both options at the same time I have my camera set up this way. The basic cloud service saves it for 7 days only. If you buy a subscription you can save it on the cloud longer. Feel free to see the Cloud price plan then you can decide what you want for the camera. | designer | 2022-12-31 |
| Can it save to both the cloud and SD card at the same time, or do you have to choose one or the other? | 2022-12-30 | Hello. Yes, this 3G/4G LTE Outdoor Solar-Powered Celluar Camera can save to both the Cloud and the SD card at the same time. You can also choose one or the other. | ReolinkDirect | 2022-12-31 |
| i have 5 of this cameras on Telus with no issues. they are the previous model with the 1040 resolution. Will i be able to add a new camera on Telus. | 2022-08-11 | Hello. According to the feedback of some of our customers, the Telus sim card working with this 3G/4G LTE Outdoor Celluar Security Camera might have fast power consumption issue. If you worry about this, we recommend using this camera with sim card providers Bell, Sasktel, Vidéotron, Freedom Mobile, SaskTel, or Rogers in Canada. | ReolinkDirect | 2022-08-15 |
| I see the 3g/4g lte outdoor solar-powered celluar security camera is unavailable. what is comparable that is in stock please? | 2022-07-01 | As I type this message( Dec 30/22) I see it is available here on Amazon. You can also go to Reolinks website and buy directly from them. | designer | 2022-12-31 |