| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does it come with any warranty ? | 2022-03-09 | Please rest assured that this cam is covered by a 12-month warranty, and if you encounter any issue with it in your usage, please just feel free to get in touch and we are glad to help:) | AnkerDirect-CA | 2022-03-10 |
| Can this camera be used without wifi? Similar to a trail camera where the video is stored on local storage to be downloaded later. | 2022-10-03 | Sorry, this cam still needs the network and wifi to ensure the normal work kindly hope you could understand. | AnkerDirect-CA | 2022-10-04 |
| Is it possible to disable the spot light? The area needing surveillance is always lit. I don't want to attract attention to the camera. | 2022-06-27 | Yes, it is possible. You can set it as Black and White night vision (IR light), Color Night Vision (with the spot light) or Turn off everything. | Andre T. | 2022-06-27 |
| Is it possible to disable the spot light? The area needing surveillance is always lit. I don't want to attract attention to the camera. | 2022-06-27 | Yes, you could disable the light via eufySecurity app> Camera Settings>Spotlight Settings> Turn off the light. | AnkerDirect-CA | 2022-06-28 |
| Does it work with HomeKit | 2022-10-31 | No. We are sorry that eufy SoloCams do not work with Homekit. | AnkerDirect-CA | 2022-11-01 |
| Can I keep this wired directly at all times instead seeing as I have an outlet nearby? | 2022-04-28 | We could understand your willingness and hope to hard-wired the battery camera for a continuous power supply, and theoratically it could support such a connection indeed. But considering the battery life and performance of the device, we don't recommend this way since it will have a certain negative effect on the battery, causing damage to the battery life and performance. Truly sorry for the hassle and kindly hope you could understand. For any questions or concerns you have, please just feel free to contact us and we will strive to help out. | AnkerDirect-CA | 2022-04-29 |
| Est-ce que le pied est inclus ? | 2021-11-11 | Oui | AnkerDirect-CA | 2021-11-11 |
| What is the coldest outside temperature for this camera? | 2022-05-18 | The coldest outside temperature for this camera is -4°F (-20°C). | AnkerDirect-CA | 2022-05-19 |
| Can you turn off the AI? I want to see animals/pets! | 2022-11-19 | You can set it to detect every movement or set it to humans only | Paul | 2022-11-20 |
| Can you turn off the AI? I want to see animals/pets! | 2022-11-19 | You could turn off the motion detection not AI. And this cam now supports 2 motion detection modes of All motion and human only, not specifically for animals, kindly hope you could understand. | AnkerDirect-CA | 2022-11-21 |
| Est-ce que le pied est inclus ? | 2021-11-11 | Oui | AnkerDirect-CA | 2021-11-11 |