| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does it record parked ? If any motion will it record or does the car need to be on? | 2022-09-11 | Hello 👋 my friend. Thank you for your question! 😊 When you turn on the parking monitoring mode, the car off state, the recorder produces vibration will automatically turn on the video, and the video will be locked to emergency video. In addition, in order for the recorder to have power when the car is off, you need to connect the recorder to the car through a hardwire kit. All of our dashcams come with a 1-month free return and a 1-year warranty. You can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Dash Cam | 2022-12-16 |
| Does this have Motion detection? It does not seem to record when there is moving subject. | 2022-09-12 | Hello 👋 my friend. Thank you for your question! 😊 You can find the motion detection switch in the settings. In addition, when both motion detection and parking monitoring are on, the system defaults to the parking monitoring function. Both functions must be connected via a hardware kit to be useful. All of our dashcams come with a 1-month free return and a 1-year warranty. You can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Dash Cam | 2022-12-16 |
| Performance of the rear camera in capturing outside rear view? | 2022-08-22 | Pretty good! | Adam Rajab | 2022-08-22 |
| Performance of the rear camera in capturing outside rear view? | 2022-08-22 | Hello 👋 my friend. Thank you for your question! 😊 The D20 dash cam does not come with a REAR camera, the internal camera clearly records the inside of the car and both sides of the road at a wide angle of 150°. All of our dashcams come with a one month no-questions-asked return and a one year warranty, which means you can contact us and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you need any additional accessories, please email us via the email address in the manual and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards. COOAU | COOAU Dash Cam | 2022-08-22 |
| What the dfferent between D20 and D30? | 2022-11-25 | Hello 👋 my friend. Thank you for your question! 😊 The configuration of D20 and D30 is exactly the same, only the shape is different #About US All of our dashcams come with a 30-day free return and a min 12-month warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Dash Cam | 2022-12-16 |
| does it have playback capability, what length of recording can 256GB hold with the device, and what video format does it record to? | 2022-08-19 | Hello 👋 my friend. Thank you for your question! 😊 The video files are stored in folders where you can play them back. The video format is MP4. All of our dashcams come with a one month no-questions-asked return and a one-year warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you need any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards. COOAU | COOAU Dash Cam | 2022-09-01 |
| When formatting a 256GB micro sd card, should i format it on computer first and then dashcam, or just format on the dashcam without a computer? | 2022-08-19 | Hello 👋 my friend. Thank you for your question! 😊 If the format of your SD card is exFAT, you don't need to format it on the computer side, otherwise you need to format it from dash cam after formatting it as exFAT on the computer side. All of our dashcams come with a 1-month free return and a 1-year warranty. You can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Dash Cam | 2022-12-16 |
| What is the difference between the D20 and the D30 model? | 2022-11-12 | Hello 👋 my friend. Thank you for your question! 😊 The configuration of D20 and D30 is exactly the same, only the shape is different #About US All of our dashcams come with a 30-day free return and a min 12-month warranty, which means you can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Dash Cam | 2022-12-09 |
| why the micro sd card has to be reformatted every 1-2 weeks? Is this normal for all dashcams? | 2022-08-16 | Hello 👋 my friend. Thank you for your question! 😊 Frequent formatting is not must to do, and we offer this advice to extend the life of the SD card, for all electronics. If you format the SD card every once in a while, it will slow down the aging of the SD card and make it work better. All of our dashcams come with a 1-month free return and a 1-year warranty. You can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Dash Cam | 2022-12-16 |
| Do you need separate software to use the GPS? | 2022-09-15 | Hello 👋 my friend. Thank you for your question! 😊 No need to download other software, you can view the GPS location through Ficam APP. Also, if you turn on the video marker, the video marker will show your coordinates and speed. All of our dashcams come with a 1-month free return and a 1-year warranty. You can contact us, and we will do our best to help you if you have any questions or needs about the camera during use. P.S. If you require any additional accessories, please email us via the email address in the manual, and we will arrange a package for you free of charge. Sincerely look forward to the opportunity to serve you. Best regards, COOAU | COOAU Dash Cam | 2022-12-16 |