| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I have a wired doorbell alarm with Homebase2. Does this camera uses the homebase2 to connect to my garage and house cameras | 2023-01-19 | It doesn't need a homebase, it is standalone device, | AnkerDirect-CA | 2023-01-19 |
| What is the color temperature? Warm or Daylight? | 2022-12-10 | Temp colour can be adjusted from warm white to bright white. | Frostiex | 2022-12-11 |
| Does this security camera has sound alert option? Like "hi, you are under camera" | 2023-06-09 | No recorded but yes, you can talk and listen through it. | William Jean Cote | 2023-06-09 |
| Does this security camera has sound alert option? Like "hi, you are under camera" | 2023-06-09 | No….but you are able to speak and be heard by the intruder. You are also able to control the volume of your speech and you can make the volume loud. | Steven Thomas | 2023-06-09 |
| Does this security camera has sound alert option? Like "hi, you are under camera" | 2023-06-09 | Yes it does. It has alarm sound, bright lights and it will tell intruders your message , I hope this helps you Alex | Alex G. | 2023-06-09 |
| Does this security camera has sound alert option? Like "hi, you are under camera" | 2023-06-09 | No it does not, however it does pick up any noise of walking for example and commences video coverage immediately. All an all so far after a week of using it - the camera and lights are working swimmingly, great addition to the house. | Brian Andrews | 2023-06-09 |
| Does this security camera has sound alert option? Like "hi, you are under camera" | 2023-06-09 | No. We get a notification on the iPhone. | JPW | 2023-06-09 |
| Does this security camera has sound alert option? Like "hi, you are under camera" | 2023-06-09 | It has a siren. Or you can talk through it. | Mark | 2023-06-09 |
| Does this security camera has sound alert option? Like "hi, you are under camera" | 2023-06-09 | No, this sound alert is not supported but it can alarm when it detects motions. | AnkerDirect-CA | 2023-06-09 |
| Does this security camera has sound alert option? Like "hi, you are under camera" | 2023-06-09 | I have not found such a feature on this camera, but it does have a siren if you set that option. | RC | 2023-06-10 |
| Does the camera have battery backup? or is it hardwired? Kinda confused as to lithium issues. Can someone confirm if battery or hardwire? | 2022-12-07 | It's only hardwired. No batteries | Kat | 2022-12-07 |
| Will it work with the eufy solar panel without the junction box? | 2022-11-18 | No, this unit is wired for AC line. | Vin | 2022-11-18 |
| Does this camera support rtsp? | 2023-02-10 | Sort of. I wanted it to record to a Synology Nas. With a lot of messing around I got them connected. But then found the camera feed goes to sleep after a couple of minutes and disconnects from Nas. So you can’t open the Nas application and get a live view. The camera is supposed to send motion events to the Nas which had about a 25% success rate and a minute or two delay. I wasn’t all that impressed with the tracking either through the camera app. | G | 2023-02-10 |
| Does this camera support rtsp? | 2023-02-10 | Yes, NAS/RTSP is supported. | AnkerDirect-CA | 2023-02-13 |
| Does it work on Android Smart Phone? | 2022-12-03 | You can download the app for your phone from the google App Store. If it is android I think it is called google play. Hope this helps. Alex | Alex G. | 2022-12-04 |
| Can this be mounted flush to a wall instead of hanging down from an eave? | 2022-12-25 | Yes you can attach to a wall. That is how I have mine attached, with an outdoor outlet box. Just leave enough upper clearance for unit | T K | 2022-12-25 |
| Can this be mounted flush to a wall instead of hanging down from an eave? | 2022-12-25 | Yes - there are videos on the Eufy site showing how to install either way | David S | 2022-12-25 |
| Can this be mounted flush to a wall instead of hanging down from an eave? | 2022-12-25 | The unit can only be mounted to a outdoor light fixture base, whether it exists or you can install it it’s up to you but it requires A/C electrical to wire into. | Fred | 2022-12-25 |
| Can this be mounted flush to a wall instead of hanging down from an eave? | 2022-12-25 | It sure can. It is made so you can put it from wall to ceiling and anything in between. You can adjust to the angle needed up to 90 degrees like on a wall. | William Jean Cote | 2022-12-25 |
| Can this be mounted flush to a wall instead of hanging down from an eave? | 2022-12-25 | Yep. It folds out 90 degrees for a wall mount. | James Coles | 2022-12-25 |
| Can this be mounted flush to a wall instead of hanging down from an eave? | 2022-12-25 | Yes, it is supported, | AnkerDirect-CA | 2022-12-26 |
| Does it come with microSD card | 2022-12-11 | The cam 2 pro has built in storage ,8gb built in. It cannot be upgraded. It is good for about a month. That depends on how many times a day it records. It over writes the oldest recordings. I hope this helps Alex | Alex G. | 2022-12-11 |
| Does it come with microSD card | 2022-12-11 | No it does not come with an SD card. | Steven Thomas | 2022-12-12 |
| Does it come with microSD card | 2022-12-11 | It has a built in memory card. | Golf&Ski | 2022-12-21 |
| how much power does it consume? | 2022-11-11 | No more than usual | Kat | 2022-12-07 |
| Does this camera trigger Alexa routines on detection? | 2022-11-30 | It can . But I use it on my cell only . Let's me know 95% of the time . | Kat | 2022-12-07 |
| Will this be available with HomeKit compatibility at some point? | 2023-03-26 | Thank you so much for your suggestion. I forwarded it to our engineers and ensure you that we will evaluate it. Hope we can make it in the near future. As you know, designing a product is like a journey. So we always upgrade our product per client's voice and preference. We never stop making progress so as to keep up with our client's expectations and trust. | AnkerDirect-CA | 2023-03-27 |
| This would be a perfect solution for me if it worked with Homekit. Unfortunately until then, not an option, when will it be available with Homekit? | 2023-04-05 | No plan yet. | AnkerDirect-CA | 2023-04-06 |
| I get between 3-5mb download speed since i live in om the country side, would that be enough to run this? thanks in adanvce. | 2023-04-08 | To ensure the eufy camea can work under wifi properly,the internet requirements are as below: 1. 2.4 GHz Wi-Fi Network with a WPA/WPA2 protocol eufy security devices cannot be connected to a 5GHz network. 2. Internet with at least 2Mbps upload speed | AnkerDirect-CA | 2023-04-10 |