| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How can I make the outdoor plug waterproof? | 2022-08-21 | The MicroUSB connection part is equipped with a waterproof silicon cover, while the adapter is not. Please use it with a waterproof cover if plugging it in outdoors. | AnkerDirect-CA | 2022-08-22 |
| How can I make the outdoor plug waterproof? | 2022-08-21 | You just need to make sure the plug that plugs into the wall is protected. My outdoor outlet has a cover over it, like a dome. Was $20 or so from home Depot, made by levitron | Monkeycat | 2022-09-01 |
| Does my phone need to be connect to the same wifi as camera for me to view live video? | 2022-10-28 | No , you can view from anywhere ( as long a you’re connected to a wifi or have data) | GH | 2022-10-28 |
| Does my phone need to be connect to the same wifi as camera for me to view live video? | 2022-10-28 | You do need to set up your camera to the home wifi. However, once the phone and camera work at home, then you can use any wifi service for your phone to watch videos and notifications. | Jim Hilsenteger | 2022-10-28 |
| Does my phone need to be connect to the same wifi as camera for me to view live video? | 2022-10-28 | No. I watch it over mobile connection. It takes a few seconds to load but as long as your WiFi is connected to internet, you should not feel any issues. | Prasoon | 2022-10-28 |
| Does my phone need to be connect to the same wifi as camera for me to view live video? | 2022-10-28 | No as long as the camera is connected to it’s source and your phone has cellular you can view it. Recordings on the local memory card arw available the same way. | KHN | 2022-10-28 |
| Does my phone need to be connect to the same wifi as camera for me to view live video? | 2022-10-28 | No, you can use the eufy app to remote view | Eric Wysogland | 2022-10-28 |
| Does my phone need to be connect to the same wifi as camera for me to view live video? | 2022-10-28 | Once you create your account, you can sign in with any device, from any location with mobile data or available wifi. You can also use Alexa or Google display at your home if you own one. | Cal | 2022-10-28 |
| Does my phone need to be connect to the same wifi as camera for me to view live video? | 2022-10-28 | No. You can connect your phone to other wifi or use your phone's data. | AnkerDirect-CA | 2022-10-31 |
| Can you view multiple cameras at the same time on split screen in the app? | 2023-02-08 | Yes you can. I have two Eufy cameras plus a Eufy video doorbell. I can see all three at the same time on the app. When reviewing the events, I can filter out by event type / detection type (human , pet etc.) or device (driveway camera / backyard camera / doorbell). | Ed | 2023-02-08 |
| Is there any limintation on the uSD card being used here? | 2023-04-22 | I use a 32GB for mine. You can reset it when full. I am not sure if there is a limitation. Please read the product description and it might tell you. | KiRe | 2023-04-22 |
| Is there any limintation on the uSD card being used here? | 2023-04-22 | I have a 64 gb but I guess tou cold use a 128 gb | Roger K. | 2023-04-22 |
| Is there any limintation on the uSD card being used here? | 2023-04-22 | I usually put in a 30g don't know the largest that can be used. | Heather-Anne Elliott-Martin | 2023-04-22 |
| Is there any limintation on the uSD card being used here? | 2023-04-22 | Yes, a 128GB usd card | Jim Hilsenteger | 2023-04-22 |
| Is there any limintation on the uSD card being used here? | 2023-04-22 | Please help to know that the measurements of micro SD cards compatible with certain eufySecurity devices are 11mm x 15mm / 0.43in x 0.59in. We recommend using a class 10 high-quality microSD card; the largest card our eufySecurity video devices support is a 128 GB microSD card. | AnkerDirect-CA | 2023-04-23 |
| Can you add on a second similar camera | 2022-12-15 | Yes | Heather-Anne Elliott-Martin | 2023-01-17 |
| Will it work on a dual band 2.4 / 5Ghz network modem? | 2023-01-17 | Yes. | Heather-Anne Elliott-Martin | 2023-01-17 |
| Will it work on a dual band 2.4 / 5Ghz network modem? | 2023-01-17 | Yes. My modem is dual. | Jim Hilsenteger | 2023-01-17 |
| Will it work on a dual band 2.4 / 5Ghz network modem? | 2023-01-17 | I think so, you can confirm this by reading the camera specification. | GH | 2023-01-17 |
| Will it work on a dual band 2.4 / 5Ghz network modem? | 2023-01-17 | Yes as it would take the 2.4 Ghz band | Wil | 2023-01-17 |
| Will it work on a dual band 2.4 / 5Ghz network modem? | 2023-01-17 | Yes. But it will only connect to 2.4 GHz WiFi connection. | Prasoon | 2023-01-18 |
| Is there any Eufy outdoor cam is wired and can use homebase? | 2023-04-09 | I didn’t have a Homebase when ai bought the camera , so I don’t know .Better ask eufy customer service | GH | 2023-04-09 |
| Is there any Eufy outdoor cam is wired and can use homebase? | 2023-04-09 | I don’t think so. | Roger K. | 2023-04-09 |
| Does both 2 K or 1080 when app opened give you real time current picture or do you have to wait and preload like blink cameras. | 2022-11-25 | the 1080 gives a live picture as well as historical pics. I assume that the 2k uses the same app. | Heather-Anne Elliott-Martin | 2022-11-25 |
| Does both 2 K or 1080 when app opened give you real time current picture or do you have to wait and preload like blink cameras. | 2022-11-25 | As soon as you open the app you have the option to go live view or watch something that was previously recorded. | K.R… | 2022-11-26 |
| Does both 2 K or 1080 when app opened give you real time current picture or do you have to wait and preload like blink cameras. | 2022-11-25 | Real time current picture | AnkerDirect-CA | 2022-11-28 |
| Does both 2 K or 1080 when app opened give you real time current picture or do you have to wait and preload like blink cameras. | 2022-11-25 | I have a 1080 and it gives me a real time picture . | KiRe | 2022-12-02 |
| What is the weight of the camera? Thank you | 2022-09-07 | I don’t know the weight it it is very light | GH | 2022-09-07 |
| What is the weight of the camera? Thank you | 2022-09-07 | 179gms It is light enough to be held by a magnet stuck to the surface wall.Enjoy... | rob kennedi | 2022-09-07 |
| What is the weight of the camera? Thank you | 2022-09-07 | 114g | AnkerDirect-CA | 2022-09-08 |
| Instead of a wifi, can you use an adapter on the usb where you have both power & ethernet? | 2022-10-01 | No. There is no USB port for Ethernet. | Prasoon | 2022-10-01 |
| Instead of a wifi, can you use an adapter on the usb where you have both power & ethernet? | 2022-10-01 | No. | AnkerDirect-CA | 2022-10-03 |
| Just wondered how this is compared to Arlo 2 if anyone knows and how far away can this be from your router for it to pick up your wifi? | 2023-05-26 | Our router is about 20 ft away. We have had no problems with connectivity or performance. Very pleased with the security camera. | Jim Hilsenteger | 2023-05-26 |
| Just wondered how this is compared to Arlo 2 if anyone knows and how far away can this be from your router for it to pick up your wifi? | 2023-05-26 | My router is in the basement and my cameras are outside of either end of the house above the main floor (1000 sq ') and I have no problem getting the signal. | Heather-Anne Elliott-Martin | 2023-05-26 |
| Can I watch the camera live feed using my desktop computer? (is there an app for windows PC so i can install on my computer). or just mobile app? | 2022-08-18 | Yes you can watch a live feed from your computer. | Amazon Customer | 2022-08-18 |
| Can I watch the camera live feed using my desktop computer? (is there an app for windows PC so i can install on my computer). or just mobile app? | 2022-08-18 | Yes you can. Works on Windows, Android and IOS. Can live stream no prob on all platforms. | McMac | 2022-08-18 |
| Can I watch the camera live feed using my desktop computer? (is there an app for windows PC so i can install on my computer). or just mobile app? | 2022-08-18 | You can watch it in the security web portal with your personal computer. | AnkerDirect-CA | 2022-08-19 |
| Can I watch the camera live feed using my desktop computer? (is there an app for windows PC so i can install on my computer). or just mobile app? | 2022-08-18 | Both | Jack | 2022-08-19 |
| hook up to more then 1 phone | 2023-02-03 | Yes you can hook up to multiple phones or tablets. | Amazon Customer | 2023-02-03 |
| hook up to more then 1 phone | 2023-02-03 | Download the app to the mobile and sign in to any device. Should work.Good luck.. | rob kennedi | 2023-02-03 |
| hook up to more then 1 phone | 2023-02-03 | you share the app with another phone , you need to invite that person with the app on your phone | GH | 2023-02-03 |
| hook up to more then 1 phone | 2023-02-03 | Yes. At eufy's current stage, it's only possible to add up to five shared accounts. Only the main account with devices set up has the right to share devices. | AnkerDirect-CA | 2023-02-03 |
| hook up to more then 1 phone | 2023-02-03 | Yes, we have it on both phones and the IPad | Cindy Clermont | 2023-02-03 |
| hook up to more then 1 phone | 2023-02-03 | Yes you can hook up on multiple phones | Mark A | 2023-02-03 |
| hook up to more then 1 phone | 2023-02-03 | Yes you are able to allow another phone to be connected to camera for viewing.. | Donavan… | 2023-02-03 |
| What happens if your internet goes out? Does the camera still record? | 2022-10-04 | Yes it will still record. Internet connection is for when you want a live view (i.e. if you are away and want to see if the squirrels are in the garden, or for notification that someone is at the door). | Golfnut | 2022-10-04 |
| What happens if your internet goes out? Does the camera still record? | 2022-10-04 | You need internet connection for the camera to operate. | KiRe | 2022-10-04 |
| What happens if your internet goes out? Does the camera still record? | 2022-10-04 | I have never tested it, but it is supposed to still record on the SD card... as long as you have power too. | Cal | 2022-10-04 |
| What happens if your internet goes out? Does the camera still record? | 2022-10-04 | Yes, it still record. | AnkerDirect-CA | 2022-10-05 |
| What happens if your internet goes out? Does the camera still record? | 2022-10-04 | Yes it will still record and save on the installed SD card. You access the footage over wifi. | Amazon Customer | 2022-10-05 |