| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Are you able to delete videos from the app or do you have to remove the SD Card each time? | 2022-08-06 | There is a great deal one can do with your Relink videos. I recommend getting the Reolink app and or the Reolink Client app installed on your PC/Mac, Then you can set up secondary storage on your computer or use cloud storage. Reolink also offers cloud storage. One then has the ability to edit the clips with these apps or download the recording and edit them. The SD card in the camera should be treated as buffer storage for everyday use and set to overwrite images once full. One can also use a NAS for storage and Synology NAS has a great app called Surveillance Station which one is able to do even more with your recordings. | Roy Southby | 2022-08-06 |
| Are you able to delete videos from the app or do you have to remove the SD Card each time? | 2022-08-06 | Hello. Yes, you can format the sd card via the Reolink app to delete all the recording videos. Besides, this security wifi IP camera can also support overwrite, which will overwrite the old video when the sd card is full. | ReolinkDirect | 2022-08-08 |
| is the Reolink app free or is there a monthly fee? | 2022-05-30 | App is free. | Amazon Customer | 2022-05-31 |
| is the Reolink app free or is there a monthly fee? | 2022-05-30 | Hello, yes, the Reolink app is for free. If you need more help, you can contact us via Amazon message. | ReolinkDirect | 2022-06-01 |
| Mon routeur prend seulement le 5 GHZ est-ce que la caméra va fonctionner? | 2022-07-18 | Oui ca fonctionne à condition que votre routeur soit puissant et pas trop loin car le 5ghz n'a pas une grande portée comparativement au 2.4ghz | Jean Philippe | 2022-07-18 |
| Mon routeur prend seulement le 5 GHZ est-ce que la caméra va fonctionner? | 2022-07-18 | Oui amigo J'ai fait le test pour toi 😉 Fonctionne aussi bien sur 2.4 que 5.8. | Tom | 2022-07-19 |
| Mon routeur prend seulement le 5 GHZ est-ce que la caméra va fonctionner? | 2022-07-18 | Bonjour. Oui. Cette caméra de sécurité extérieure supporte le WiFi bi-bande et peut fonctionner avec le WiFi 2.4GHz ou 5GHz. Hello. Yes. This outdoor security camera supports dual-band WiFi and can work with 2.4GHz or 5GHz WiFi. | ReolinkDirect | 2022-07-23 |
| J arrive pas a avoir une alarme sur ma camera quoi faire | 2023-03-17 | Hello. Sorry, this RLC-510WA camera does not have a speaker, so it does not support siren. If you want a camera with the siren function, you may choose RLC-511WA, here is a link of the RLC-511WA. https://www.amazon.ca/dp/B07FDZ2D1X | ReolinkDirect | 2023-03-20 |
| Why is my microsdxc card not working? | 2023-02-12 | Few reasons size of g speed or format is not right | sydney | 2023-02-12 |
| Why is my microsdxc card not working? | 2023-02-12 | Mine works fine, maybe you have a defective sd card. | D Barter | 2023-02-12 |
| Why is my microsdxc card not working? | 2023-02-12 | 1. Make sure your card is compatible with the cam. 2.Format the card inside your cam using the app functions. 3.Try another formatted card. | Quantum | 2023-02-13 |
| Why is my microsdxc card not working? | 2023-02-12 | Be sure to put card in right way. It only goes one way. | bernadette | 2023-02-13 |
| Why is my microsdxc card not working? | 2023-02-12 | Hello. Please make sure the sd card you use with this camera meets the requirements in the link below. https://support.reolink.com/hc/en-us/articles/900000476666 Please format the sd card via the Reolink app to try again. If it still can't work, please enter this link and reply 'Contact the seller' for further assistance. https://www.amazon.ca/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-02-15 |
| resiste a -35 celsius l'hiver | 2023-04-15 | oui ça fonctionne | Amazon Customer | 2023-04-15 |
| resiste a -35 celsius l'hiver | 2023-04-15 | tenu à -23 en tout cas. | Eretzvaju | 2023-04-15 |
| resiste a -35 celsius l'hiver | 2023-04-15 | J'ai installé la mienne en octobre, elle est toujours fonctionnel et sans coupure... Bon achat ! | Robert Alix | 2023-04-15 |
| resiste a -35 celsius l'hiver | 2023-04-15 | Aucun problème cette hiver fonctionne très bien pour moi. | Éric | 2023-04-16 |
| resiste a -35 celsius l'hiver | 2023-04-15 | Oui bien cette hiver chez nous il a faite -32 a fonctionnait 👍 | Pier | 2023-04-16 |
| Will this camera work with the old gb205h system nvr | 2023-04-19 | Hi, the gb205h system NVR seems to be the third-party NVR system. It is not recommended to use Reolink cameras on third-party NVR, asxa0there might be compatibility problems between Reolink Cameras andxa0third-party NVR, and it's not conducive to troubleshooting. After considering compatibility issues, if you still want to use Reolink cameras withxa03rd party NVR, you could choose Reolink Cameras and 3rd party NVRs that support ONVIF and RTSP protocols. | ReolinkDirect | 2023-04-20 |
| Can this cctv be integrated with google nest hub or echo to automatically show the video when there is a person or motion detected? | 2022-08-02 | Video could not be loaded | ReolinkDirect | 2022-08-04 |
| peut-on l'utiliser avec un panneau solaire ? | 2022-11-07 | non je ne crois pas | Moi | 2022-11-07 |
| peut-on l'utiliser avec un panneau solaire ? | 2022-11-07 | Oui si vous avez panneau solaire avec contrôleur de charge, batteries Et inventer pour faire du 110 volt. | Dan V | 2022-11-08 |
| peut-on l'utiliser avec un panneau solaire ? | 2022-11-07 | Désolé que cette caméra extérieure wifi 510WA ne puisse pas fonctionner avec les panneaux solaires Reolink. Il doit être alimenté par l'alimentation CC qui l'accompagne. Veuillez noter que seules les caméras à batterie Reolink peuvent être chargées par les panneaux solaires Reolink.// Sorry that this wifi outdoor camera 510WA can't work with Reolink solar panels. It needs to be powered by the DC power supply it comes with. Please kindly note that only Reolink battery cameras can be charged by Reolink solar panels. | ReolinkDirect | 2022-11-09 |
| It comes with MicroSD card or we have to buy it separately? | 2022-07-31 | No, you have get your own. | Amazon Customer | 2022-07-31 |
| It comes with MicroSD card or we have to buy it separately? | 2022-07-31 | You need to buy it unless the seller tells it comes with micro sd card. | GPol | 2022-07-31 |
| It comes with MicroSD card or we have to buy it separately? | 2022-07-31 | You have to buy it separately. I would go with a 256 gb or you will really have to fine tune your motion triggers. My problem is with spiders and their webs. With my trigger points, I can get 3 weeks of recordings with a 128 gb card. | Phantomiz | 2022-07-31 |
| It comes with MicroSD card or we have to buy it separately? | 2022-07-31 | You need to buy it separately | D Barter | 2022-07-31 |
| It comes with MicroSD card or we have to buy it separately? | 2022-07-31 | You have to buy one. | Kevin g | 2022-07-31 |
| It comes with MicroSD card or we have to buy it separately? | 2022-07-31 | après 2 semaines elle ne fonctionne plus ont ne peux plus voir le image de la journée qui vien de ce passé . | Benoit Gingras | 2022-08-01 |
| It comes with MicroSD card or we have to buy it separately? | 2022-07-31 | Does not come with sd card | Edward Abbott | 2022-08-01 |
| It comes with MicroSD card or we have to buy it separately? | 2022-07-31 | It did not come with a card which is ok because I returned the camera for other reasons. | Susan Poseluzney | 2022-08-01 |
| It comes with MicroSD card or we have to buy it separately? | 2022-07-31 | Hello. You need to purchase an sd card for this wifi outdoor IP camera according to your need. The maximum micro SD card it supports is 128GB, with the format of FAT32 and read and write speed of Class 10 or higher/ ≥26Mbps. | ReolinkDirect | 2022-08-02 |
| Is it possible to move or rotate the camera remotely from the app? | 2022-09-20 | As far as I know you can not rotate the camera remotely. | salam hamoudi | 2022-09-20 |
| Is it possible to move or rotate the camera remotely from the app? | 2022-09-20 | No you can’t | Kwest | 2022-09-20 |
| Is it possible to move or rotate the camera remotely from the app? | 2022-09-20 | No you can’t. | Kevin g | 2022-09-20 |
| Is it possible to move or rotate the camera remotely from the app? | 2022-09-20 | from the app, this one does not move no. I just tried it to give a proper answer. | Eretzvaju | 2022-09-21 |
| Is it possible to move or rotate the camera remotely from the app? | 2022-09-20 | No it is in a fixed position | Edward Abbott | 2022-09-21 |
| Is it possible to move or rotate the camera remotely from the app? | 2022-09-20 | No , it fixed when mounted. | Amazon Customer | 2022-09-21 |
| Is it possible to move or rotate the camera remotely from the app? | 2022-09-20 | Hello. Reolink Outdoor WiFi Security Camera RLC-510WA does not support the Pan& tilt function via the App. If you need the function, you may consider Reolink PTZ WiFi Outdoor Security Camera E1 outdoor: https://www.amazon.ca/gp/product/B09C8735S8 | ReolinkDirect | 2022-09-23 |
| Have u had any issues with strength of the wifi on this model ? i may bite the bullet when price alert plugin says it's back down to $79 | 2022-09-13 | not until now, I use it and 3 others 24/7 with a sd card to record, no problems. only problem I had is the qr code isn' that easy to scan, to link it with my tablet, otherwise I'm satisfied. wifi never failed me. | Eretzvaju | 2022-09-13 |
| Have u had any issues with strength of the wifi on this model ? i may bite the bullet when price alert plugin says it's back down to $79 | 2022-09-13 | Works fine on 5G network wireless. | Amazon Customer | 2022-09-13 |
| Have u had any issues with strength of the wifi on this model ? i may bite the bullet when price alert plugin says it's back down to $79 | 2022-09-13 | Connectivy is very good | Wilma Swabuck | 2022-09-13 |
| Have u had any issues with strength of the wifi on this model ? i may bite the bullet when price alert plugin says it's back down to $79 | 2022-09-13 | Not at all but I am only asking it to go about 7m. | ST | 2022-09-14 |
| Have u had any issues with strength of the wifi on this model ? i may bite the bullet when price alert plugin says it's back down to $79 | 2022-09-13 | Hello. Under normal circumstances, the camera will not have WiFi signal issues. The WiFi signal can be easily affected by the environment. And the key point is the WiFi coverage of the router, it's advised to upgrade or relocate your WiFi router if you run into signal issues. The WiFi signal is strongly affected by the distance between the router and the camera. The WiFi connection will drop when the signal is too weak. (Please note that IP cameras usually need a stronger WiFi signal than laptops or cellphones.) You may refer to: https://support.reolink.com/hc/en-us/articles/360007008113 | ReolinkDirect | 2022-09-15 |
| Ai je besoin d'un abonnement pour le cloud et combien de temps les videos sont enregistrer dans le cloud sans nvr. | 2022-07-26 | Bonjour. Veuillez noter que cette caméra extérieure wifi 5gzh, RLC-510WA ne peut pas supporter le service cloud. Vous pouvez insérer la carte sd à l'intérieur de la caméra pour sauvegarder la vidéo d'enregistrement et la télécharger via FTP pour la sauvegarder. N'hésitez pas à nous contacter via le message Amazon si vous avez besoin d'aide supplémentaire. | ReolinkDirect | 2022-07-28 |
| Can the rlc-510wa be run off wired ethernet rather than wifi? what about the other reolinks? i prefer the reliability of wired connections. | 2023-05-23 | Absolutely, they all carry an ethernet cable or connector. In fact, to actually update it, it is best to do it through a wired connection | Alex Porzecanski | 2023-05-23 |
| Can the rlc-510wa be run off wired ethernet rather than wifi? what about the other reolinks? i prefer the reliability of wired connections. | 2023-05-23 | Yes they can run off Cat 5 as well as wireless depending on the model. The RLC-510WA runs on both. It also requires to be setup over Cat5 before you can put it on wireless. | Teeboyd | 2023-05-23 |
| Can the rlc-510wa be run off wired ethernet rather than wifi? what about the other reolinks? i prefer the reliability of wired connections. | 2023-05-23 | Yes you can run it direct or wireless if you setup wifi it'll connect to wifi as backup if you loose wired from disconnection | R Fountain | 2023-05-23 |
| Can the rlc-510wa be run off wired ethernet rather than wifi? what about the other reolinks? i prefer the reliability of wired connections. | 2023-05-23 | I didn't connect the camera with an Ethernet cable, but I installed it in my shed around 50 feet away from my router, and I haven't had any issues | Denis | 2023-05-23 |
| Can the rlc-510wa be run off wired ethernet rather than wifi? what about the other reolinks? i prefer the reliability of wired connections. | 2023-05-23 | Yes you can | Kevin g | 2023-05-23 |
| Can the rlc-510wa be run off wired ethernet rather than wifi? what about the other reolinks? i prefer the reliability of wired connections. | 2023-05-23 | Hello, yes, this WIFI camera also supports the LAN cable connection to get the network. The tail cable of the camera has a LAN port. When the WiFi is not connected or you want to use a wired network, you can use a network cable to connect the camera and router, but please note that the camera still needs to be powered by a DC adaptor. If you would like to, you may consider the POE camera for an easier connection, refer to: https://www.amazon.ca/dp/B08MQ9DWHG | ReolinkDirect | 2023-05-23 |
| Can the rlc-510wa be run off wired ethernet rather than wifi? what about the other reolinks? i prefer the reliability of wired connections. | 2023-05-23 | No, that model is wireless only. There are a number of POE models available. | Roy Southby | 2023-05-23 |
| Can the rlc-510wa be run off wired ethernet rather than wifi? what about the other reolinks? i prefer the reliability of wired connections. | 2023-05-23 | I believe it requires both ethernet and wifi. I returned mine. | BB | 2023-05-23 |
| Can the rlc-510wa be run off wired ethernet rather than wifi? what about the other reolinks? i prefer the reliability of wired connections. | 2023-05-23 | To my knowledge the answer is ( yes ) | salam hamoudi | 2023-05-25 |
| Hello, the listing states that recording 24/7 is possible with a compatible reolink nvr, do your nvr's connect with the cameras wirelessly? | 2022-11-03 | I connect via WIFI to PC connected to a NAS. I would expect a NVR could be connected in the same way. Contact Reolink for these type of questions. They are very helpful. | Roy Southby | 2022-11-03 |
| Hello, the listing states that recording 24/7 is possible with a compatible reolink nvr, do your nvr's connect with the cameras wirelessly? | 2022-11-03 | Connect by your router Wireless is for viewing your cameras | sydney | 2022-11-03 |
| Hello, the listing states that recording 24/7 is possible with a compatible reolink nvr, do your nvr's connect with the cameras wirelessly? | 2022-11-03 | Hello. Yes. Reolink NVR can support 24/7 recording and can connect non-battery wifi cameras wirelessly. You may connect reolink non-battery wifi cameras to the same router as the NVR, then the non-battery wifi cameras can be scanned and added to the NVR in LAN. Feel free to contact us via Amazon message if you need more assistance. | ReolinkDirect | 2022-11-05 |
| Can this camera record to pc 24/7 without the nvr? Im just looking to download the reolink app to my pc and have it record to my pc hdd 24/7. | 2023-04-29 | Yes it can record 24/7 to its micro sd card, if you inserted one. I maximize the sd card capacity. I can access the recordings thru my phone via reolink app. My camera was installed 11,100+Km from my current location. | GPol | 2023-04-29 |
| Can this camera record to pc 24/7 without the nvr? Im just looking to download the reolink app to my pc and have it record to my pc hdd 24/7. | 2023-04-29 | I have it on my I phone 14 and it will record 24/7,not sure on the computer. | Kevin g | 2023-04-29 |
| Can this camera record to pc 24/7 without the nvr? Im just looking to download the reolink app to my pc and have it record to my pc hdd 24/7. | 2023-04-29 | It sure can. App on your Windows machine has to be running. Make sure you point the recordings to your computer folder in settings. | Phantomiz | 2023-04-29 |
| Can this camera record to pc 24/7 without the nvr? Im just looking to download the reolink app to my pc and have it record to my pc hdd 24/7. | 2023-04-29 | Not sure. I just use the app on my phone | D Barter | 2023-04-29 |
| Can this camera record to pc 24/7 without the nvr? Im just looking to download the reolink app to my pc and have it record to my pc hdd 24/7. | 2023-04-29 | It records to an SD card (max 256 mb) which is not provided with the camera. By logging on to the camera you can download the videos it captures. | Amazon Customer | 2023-04-29 |
| Can this camera record to pc 24/7 without the nvr? Im just looking to download the reolink app to my pc and have it record to my pc hdd 24/7. | 2023-04-29 | Yes you can. | Roy Southby | 2023-04-30 |