| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What is the degree of view | 2022-12-28 | Close to 180 | Lori Alder | 2022-12-28 |
| What is the degree of view | 2022-12-28 | Wyze Cam V3 uses a Starlight sensor that enables color night vision, and it delivers 1080p video at 20fps with a 130-degree field of view. | SM | 2022-12-28 |
| Where are the details.. what is the cords length? Micro usb or usb C? Where is this info? | 2023-02-15 | It didn’t come with a cord. I purchased a 16’ cord to go with it | Gail | 2023-02-15 |
| Where are the details.. what is the cords length? Micro usb or usb C? Where is this info? | 2023-02-15 | Total cord length is about 6 feet: a 6 inch pigtail from the camera with a female USB micro B, and a 5 1/2 foot cord with male USB micro B to USB Type A which plugs into the power adapter. Wyze says to use only the provided power adapter. | Gandalf29 | 2023-02-15 |
| How do you activate motion detected? My notifications are on but nothing happens. Do I need a membership? | 2023-03-29 | yes you will need internet connection, and membership. | Janet Simister | 2023-03-30 |
| How do you activate motion detected? My notifications are on but nothing happens. Do I need a membership? | 2023-03-29 | Once you have added your camera in the Wyze app, access your camera in the app, turn the camera on, then click on the gear icon (Settings) in the top right hand corner of the screen. Click on Event Recording after the Settings screen opens and click on Event Recording. click on the Detects Motion slider to turn motion detection on. Your camera will now use Motion Detection. | Gandalf29 | 2023-04-01 |
| What do i need to buy to install outside? | 2022-12-30 | Just an electrical outlet, | Oldguy | 2022-12-30 |
| What do i need to buy to install outside? | 2022-12-30 | I had nothing but trouble with this camera from the first day I opened the box. I finally returned it and bought a Ring camera. I went through 3 other “economy priced” similar cameras and wish I had just bought the Ring camera to start with. You get what you pay for. I’ve wasted hours and days of frustration with cheap cameras like this. | Art D | 2022-12-30 |
| What do i need to buy to install outside? | 2022-12-30 | We just put ours under the eves of the house works great | Amazon Customer | 2022-12-30 |
| I need to unlock premium to view to motion detected clips??? | 2023-03-29 | No, I believe you only need a subscription to use Smart Detection | Gandalf29 | 2023-04-01 |
| How to proceed so the camera streams the video on wifi so i can watch on my computer monitor? | 2022-12-27 | There is webpage is called webview , easy stream on your desktop computer, but only live view , no play back, for the webview address just simple google it | King R. | 2022-12-27 |
| Misleading description, why does it says wired in fact it is wireless. most cameras sold on amazon are describe wired as network connection. | 2023-01-06 | Wired in description requires to have a wired type power supply. Yes ,the connection to wifi or bluetooth is wireless. | Tim | 2023-01-06 |
| Misleading description, why does it says wired in fact it is wireless. most cameras sold on amazon are describe wired as network connection. | 2023-01-06 | I believe the "wired" in this case refers to wired power source. It requires a wired power source. | SM | 2023-01-06 |
| Misleading description, why does it says wired in fact it is wireless. most cameras sold on amazon are describe wired as network connection. | 2023-01-06 | I was not misled. I interpreted 'wired' for electrical power and not for WIFI. Did not want battery operated. I usually go to the manufacturer's website for additional specifications if I'm not sure. | ledukerman | 2023-01-07 |
| Misleading description, why does it says wired in fact it is wireless. most cameras sold on amazon are describe wired as network connection. | 2023-01-06 | Camera operates in wireless mode Wi-Fi,however it has to be plugged in to the power source with power cord. | Amazon Customer | 2023-01-08 |
| Can we turn off the blue light without losing all night vision? | 2023-02-09 | Yes, I have my blue light off.night vision works fine | Greg | 2023-02-09 |
| Is there an option to turn off the recording of sound? I just need continuous video recording. Thanks in advance. | 2023-01-17 | Yup | Curtis… | 2023-01-17 |
| Is there an option to turn off the recording of sound? I just need continuous video recording. Thanks in advance. | 2023-01-17 | I'm sure there is something in the settings that you could do that but I belive for constant video recording you would need a subscription but it is always on & streaming video | Amazon Customer | 2023-01-18 |
| Is there an option to turn off the recording of sound? I just need continuous video recording. Thanks in advance. | 2023-01-17 | No, the unit records both audio and video. However, there is a mute button within the app to mute audio during playback. The mic's sensitivity is truly amazing, you will have audio on the recordings. | SM | 2023-01-18 |
| Is there an option to turn off the recording of sound? I just need continuous video recording. Thanks in advance. | 2023-01-17 | Yes you can turn off sound recording in Advanced Settings. | Orangutran | 2023-01-18 |
| Is there an option to turn off the recording of sound? I just need continuous video recording. Thanks in advance. | 2023-01-17 | Yes, in the advance settings, there is a setting that you can turn on/off to record sound. | Tim | 2023-01-19 |
| Can i delete video clips from app? rather than connecting sd card to pc and delete. | 2023-01-25 | Yes you can | Curtis… | 2023-01-25 |
| Can i delete video clips from app? rather than connecting sd card to pc and delete. | 2023-01-25 | There is an option in the WYZE app that allows you to format the card which will delete everything on the card but you can also go to events from main page/view and select specific video and delete it using the garbage can at the bottom right of the screen or select the pencil icon at the top right of the page and select the delete command at the bottom right of the right of the screen. | CTrail | 2023-01-25 |
| Can i delete video clips from app? rather than connecting sd card to pc and delete. | 2023-01-25 | To delete videos it is not necessary to disconnect SD card from camera. Simply using Wyze App there is an option to format card. It is very convenient. Go to advance settings then use manage microSD card and choose : format card. | Amazon Customer | 2023-01-25 |
| Can i delete video clips from app? rather than connecting sd card to pc and delete. | 2023-01-25 | Yes, you can just go into advance settings and re format you SD card and it will erase and reset your card.. | Tim | 2023-01-26 |
| Can i delete video clips from app? rather than connecting sd card to pc and delete. | 2023-01-25 | Yes you good delete from app and PC | Anol | 2023-01-27 |
| Can multiple people/devices have access to the same camera feed? | 2023-06-14 | Yes absolutely. They can make a account and you can share your camera to their account. Or if you wanna give them the login to your account they can view and replay recordings. With your account as well. | Tom and Ruby | 2023-06-14 |
| Can multiple people/devices have access to the same camera feed? | 2023-06-14 | I added my daughter and I added a friend...I love the camera | valerie baynham | 2023-06-14 |
| Can multiple people/devices have access to the same camera feed? | 2023-06-14 | No you can't because you have to sync to the app, and the only way is if a person is a hacker. | Janet Simister | 2023-06-18 |
| How many days will records with 64gb sandisk? | 2023-01-26 | Ses 7 jours sur le nuage wyze et sa dépend toujours de l'emplacement de la caméra moi je supprimé une fois par moi et si tu veux tu supprimé rien et sa enregistré pareil quand tu arrive au bout très bien | Anol | 2023-01-27 |
| Do I need a Wifi to use it? | 2023-01-06 | If you want to view the cameras on other devices you require wifi, but if you can use data if you have installed on a phone. | Tim | 2023-01-06 |
| Can the camera stream the video on wifi so i can watch on my computer monitor? | 2022-12-26 | yes | harry young | 2022-12-26 |
| Does it comes with wire ? I want to naje sure if i have to buy a wire separately for outdoor | 2023-03-15 | Comes with wire. | Rocklake | 2023-03-15 |
| Does it comes with wire ? I want to naje sure if i have to buy a wire separately for outdoor | 2023-03-15 | It comes with a very long cord that is made for outside. | Sprout | 2023-03-15 |
| Does it comes with wire ? I want to naje sure if i have to buy a wire separately for outdoor | 2023-03-15 | The wire is close to 1 meter. So it might not be long enough for your use case. | Mir | 2023-03-15 |
| Does it comes with wire ? I want to naje sure if i have to buy a wire separately for outdoor | 2023-03-15 | It come with a 6 ft cord for plugging into to a electrical outlet, , so when you are installing you will need a power outlet near by | roy baker | 2023-03-15 |
| Will it record through window to outside at night? Is it just plug in and hook up wifi and go.. says wired? | 2023-02-04 | Will record through windows great when there is light outside but poorly due to glare at night. Very easy to setup anywhere and I wouldn't go without. I have 8 cameras total most mounted outside which has amazing footage even at night. | Mike Gotsch from Welland | 2023-02-04 |
| Will it record through window to outside at night? Is it just plug in and hook up wifi and go.. says wired? | 2023-02-04 | It does but not well, you get glare from the window. | Tim | 2023-02-04 |
| Will it record through window to outside at night? Is it just plug in and hook up wifi and go.. says wired? | 2023-02-04 | Yes to both questions | Curtis… | 2023-02-04 |
| Will it record through window to outside at night? Is it just plug in and hook up wifi and go.. says wired? | 2023-02-04 | I don't know if it will record through a window and still maintain the recognition features, I've never tried it. Mine are mounted outside, and plugged into an outdoor 110 plug (which would be the "wired" detail). Setup is to use the Wyze app on your phone to hook up to your wifi, which will require the username and password, then press the setup button on the camera and show it the app-generated QR code from your phone. | Gandalf29 | 2023-02-04 |
| Will it record through window to outside at night? Is it just plug in and hook up wifi and go.. says wired? | 2023-02-04 | Yes thru Windows and yes plug,Hook wifi simplily | Sam pic | 2023-02-04 |
| Will it record through window to outside at night? Is it just plug in and hook up wifi and go.. says wired? | 2023-02-04 | It will record through window to outside at night….. Yes it’s just plug in and hook up wifi and go….after the Wyze app is down loaded to your device… | Sidney | 2023-02-04 |
| Will it record through window to outside at night? Is it just plug in and hook up wifi and go.. says wired? | 2023-02-04 | Yes I have 2 of them that record through the window to outside. The picture is still very clear. Also yes. Just turn on, go through the initial setup with the app and hook up to wifi. Very simple and easy to use. | Amazon Customer | 2023-02-04 |
| Can i use sand disk 128gb sd card ? | 2023-02-26 | I used 64gb without any issue. | Papageno1962 | 2023-02-26 |
| can you extract or copy the video/audio file? | 2023-02-11 | I have saved a piece of video to my phone. It is possible. The memory cards are needed if you aren’t paying for cam plus, otherwise it takes stills and misses a lot. That being said, you have to frequently change the memory cards. They must come loose or something. I know another person that says the same thing about the memory cards. | Sunshine_J | 2023-02-11 |
| Can this live stream to a TV somehow uninterrupted, ie, like a security monitoring station? | 2023-02-10 | You can keep a single live feed up in the app, then you just need to display the apple/Android screen to a display. | Alia Nexis | 2023-02-10 |
| Can this live stream to a TV somehow uninterrupted, ie, like a security monitoring station? | 2023-02-10 | Unless you can get the wyze app on the tv I’m not sure- viewing is through the app. | Allison | 2023-02-11 |