| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| How do we power this with just dc power ? no peo switch or injector? cant we just use dc power ? and connect it with wifi. i am getting only red light | 2023-01-25 | I don't know what the voltage/amperage/connector is compatible, but you should be able to find this info on their website. But you can definitely provide power via external power brick. I don't know what the red light means but I would guess you don't have the proper voltage/amperage. | Pete | 2023-01-25 |
| How do we power this with just dc power ? no peo switch or injector? cant we just use dc power ? and connect it with wifi. i am getting only red light | 2023-01-25 | The Poe camera requires an injector on the Ethernet cable to power the camera. Alternatively use an Ethernet switch that includes a Poe capability then just connect the camera to it. | Amazon Customer | 2023-01-25 |
| How do we power this with just dc power ? no peo switch or injector? cant we just use dc power ? and connect it with wifi. i am getting only red light | 2023-01-25 | Yes you can buy a adapter for each camera but it’s cheaper to buy a POE switch and less work. A POE is only $50 for a 5 port | CCDMA | 2023-01-25 |
| How do we power this with just dc power ? no peo switch or injector? cant we just use dc power ? and connect it with wifi. i am getting only red light | 2023-01-25 | Hello. This 4K PoE camera can be powered by just a 12V DC adapter, but it's a PoE camera that does not support wifi connection. Please connect it to the adapter and also connect it to the router with an ethernet cable for use. If you have any concerns, please contact us by Amazon message: https://www.amazon.ca/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-01-27 |
| How do we power this with just dc power ? no peo switch or injector? cant we just use dc power ? and connect it with wifi. i am getting only red light | 2023-01-25 | I currently am running this on a 12vdc battery which is running through a 12vdc/ac inverter. | ron watson | 2023-01-28 |
| Specs say operating temperature -10C. Will it work in colder temp at -20C and lower? | 2022-06-12 | Hello. When the temperature is lower than -10 ℃, the camera may fail to power on when it is that cold, but if the camera is already up and running, it will emit some heat to keep it working. When the camera itself is cold, you could take the camera into the warm room, power to the camera, and run it for half an hour, then take it outside. Then the cameras may work again. | ReolinkDirect | 2022-06-14 |
| Specs say operating temperature -10C. Will it work in colder temp at -20C and lower? | 2022-06-12 | I have this camera and other Reolinks and they work fine in deep cold. I live outside Montreal and they regularly see -25 to -30s and they work just fine. | Brett | 2022-12-21 |
| Is this camera available with a nvr in a four-camera kit? cost? | 2022-10-07 | Hello. Sorry that the 811A doesn't come with an nvr in a four-camera kit. The 811A can work with Reolink NVR. It's highly recommended to buy a mix of four 811A cameras and one RLN8-410. Refer to https://www.amazon.ca//dp/B08PXQSCD4 and https://www.amazon.ca//dp/B07JPLBWNM | ReolinkDirect | 2022-10-08 |
| Hello, will a 128 Gb SD card be good enough for average use ? ( motion detection ) ? | 2022-09-15 | Yes probably. The video looping will be shorter and therefore will overwrite previously recorded video. | Amazon Customer | 2022-09-15 |
| Hello, will a 128 Gb SD card be good enough for average use ? ( motion detection ) ? | 2022-09-15 | The number of days you can go back to view past video recordings will depend on what resolution you set the camera recording settings to and if you are recording everything or just motion events. Try the 128GB card and if it doesn't satisfy your needs then decrease the resolution in the settings or it is very easy to replace with a larger card. You can adjust the settings in the phone app or by going to the IP address of the camera in a web browser. (you can get the IP address of the camera easily from the phone app. | TC | 2022-09-15 |
| Hello, will a 128 Gb SD card be good enough for average use ? ( motion detection ) ? | 2022-09-15 | Yes. But will reduce the number of days the storage holds the videos. Videos are stored until the card becomes full. Once it is fu,ll,it just overwrites the previous videos. | Dakota | 2022-09-15 |
| Hello, will a 128 Gb SD card be good enough for average use ? ( motion detection ) ? | 2022-09-15 | Most likely the answer is Yes, but It depends on a couple of factors: 1. What resolution you save the video at. You should choose the highest resolution. 2. How many motions will be detected. 3. How long you want to save them for. You can set the camera to overwrite old videos, so the card will never get full, but if you want to retain them, you'll have to download them. Hope this helps! 1 minute of video at the highest resolution will be about 33MB of storage. 128GB would be able to store 3,800 minutes of video, or 2.63 days. | Pete | 2022-09-15 |
| Hello, will a 128 Gb SD card be good enough for average use ? ( motion detection ) ? | 2022-09-15 | Hello. Yes, 128Gb is also enough for detection recording. To have a better function, please choose an sd card with the format of FAT32 and read and write speed of Class 10 or higher/ ≥26Mbps. Under the default setting, a 128GB sd card can save 48.5h recording videos. | ReolinkDirect | 2022-09-16 |
| Hello, will a 128 Gb SD card be good enough for average use ? ( motion detection ) ? | 2022-09-15 | 128Gb is lots of storage space if you are using motion detection. In addition to the size of the memory card you need to consider the speed of the card. Reolink's support site says: Read and Write Speed: Class 10 or higher/ ≥ 26Mbps Good Luck! | Doug Jeffery | 2022-09-17 |
| So i can only power it using poe switch or injector ? does it not have inbuilt wifi ? if i connect dc power only 12v 2a - should it not work ? | 2023-01-25 | Hello. This 4K PoE camera does not support wifi connection, and it can be powered by a 12V adapter, PoE switch/injector, or Reolink NVR. If you use a 12V 2A adapter, the camera should work. Please also connect it to the router and use Reolink APP to scan its code for configuration. If you have any concerns, please contact us by Amazon message: https://www.amazon.ca/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-01-27 |
| So i can only power it using poe switch or injector ? does it not have inbuilt wifi ? if i connect dc power only 12v 2a - should it not work ? | 2023-01-25 | Yes to poe. No inbuilt wifi. I use poe for both power and internet. | Eli_gogreen | 2023-01-29 |
| Is there a camera mounting box to contain the connections available? | 2023-05-29 | you can definitely source an after market box that is made of plastic: LeMotech Waterproof Dustproof IP67 Junction Box DIY Case Enclosure Gray 4.9" x 4.9" x 3"(125mm x 125mm x 75mm) | Buyer | 2023-05-29 |
| Is there a camera mounting box to contain the connections available? | 2023-05-29 | All the connectors go through the base (the plate in the picture with the holes). That base is screwed into whatever surface you are mounting the camera to. You should have a hole underneath that base, where you are feeding power and ethernet lines (or just the ethernet line if you have it connected to a POE (Power Over Ethernet) switch. No box required. If, for some reason, you cannot run the wiring through the mounting surface, Reolink gives you a device that waterproofs the ethernet connector. | Pete | 2023-05-29 |
| Is there a camera mounting box to contain the connections available? | 2023-05-29 | No there is not, however there is a waterproof connector for the RJ45 cable. You could consider a small Tupperware container if so needed. | Tony C. | 2023-05-29 |
| Is there a camera mounting box to contain the connections available? | 2023-05-29 | Reolink sell junction boxes separately but I purchased several from the local hardware store to fit my specific needs | Shadow | 2023-05-29 |
| Is there a camera mounting box to contain the connections available? | 2023-05-29 | Most bullet style cameras don’t come with back boxes. | Dennis D. | 2023-05-30 |
| Is there a camera mounting box to contain the connections available? | 2023-05-29 | Bullet camera typically don’t come with back boxes. They always need to be purchased separately. | Dennis D. | 2023-05-30 |
| Is there a camera mounting box to contain the connections available? | 2023-05-29 | Hello. Sorry that we do not have mounting box/junction box for the camera currently. The camera is weatherproof with IP 66 rating, and you can use waterproof tape to wrap the connection. | Reolink | 2023-05-31 |
| So are all the saved video clips from this camera sent to your pc you have it plugged into? or just on the sd card? | 2023-05-19 | Unless you install and instruct the PC application to do so, the camera will only store about 2 days worth of data (on a 128GB SD card), and then starts deleting the oldest videos. Install the Reolink client on your PC (and your phone if you want). The app will then allow you to do a bunch of things. You can use the app to download videos stored on the SD card. You can use the app to send you 1 minute chunks of videos when an event is triggered. You can use the app to set up time-lapsed videos. What I do is have the app set each camera to send me alerts when it detects motion, and it sends a 1 minute video. I also have it the app automatically download everything the cameras capture in high (clear) quality. This is because when you use playback option to see what happened in the past, the SD card will only save about 2 days of video. If you do this, you will need a lot of hard drive space!!! I burn about 250GB per day storing images from 4 cameras. I keep a months' worth on an 8TB drive. I usually delete a weeks worth of old video at a time. Hope this helps, and while far from perfect, the app is getting easier to understand. Just remember that Clear = High quality, Balanced = Middle quality and Fluent = Low quality. It's just as bad as Starbucks' cup size names! | Pete | 2023-05-19 |
| So are all the saved video clips from this camera sent to your pc you have it plugged into? or just on the sd card? | 2023-05-19 | I use an Reolink NVR & an add on 12 TB hard drive storage, without as card. | Shadow | 2023-05-19 |
| So are all the saved video clips from this camera sent to your pc you have it plugged into? or just on the sd card? | 2023-05-19 | Hello. The recordings can be saved to the PC Client and the SD card, it depends on the recording schedule that you set. Recording to the local computer and recording to the SD card can be performed at the same time, and you can also access the recording on the SD card through the Client. | ReolinkDirect | 2023-05-21 |
| So are all the saved video clips from this camera sent to your pc you have it plugged into? or just on the sd card? | 2023-05-19 | in the sd card | Yu C. | 2023-05-22 |
| Can i just connect rlc-811a to bell home hub 3000 without any power sourse? | 2023-03-15 | No it’s a power over internet (pOE) camera. You can connect it to the router but it will require a POE power injector. These are easily obtainable via Amazon. | Amazon Customer | 2023-03-16 |
| Can i just connect rlc-811a to bell home hub 3000 without any power sourse? | 2023-03-15 | Unfortunately no. The Bell Home Hub has network (Ethernet) ports but they will not supply the power needed for this (or any) Power-Over-Ethernet PoE product like this. My recommendation is to Search Amazon for a $30 PoE Injector like the "TP-Link TL-PoE150S". Then plus a cable from your Bell Home Hub to the PoE Injector, and then a cable from the injector to your Reolink camera. Done. | Shane | 2023-03-16 |
| Can i just connect rlc-811a to bell home hub 3000 without any power sourse? | 2023-03-15 | This unit I own and can personally tell you that a power source is definitely needed for use. | Tony C. | 2023-03-16 |
| Can i just connect rlc-811a to bell home hub 3000 without any power sourse? | 2023-03-15 | Sorry, no. The 3000 is not powered. Buy a POE switch, connect it to the 3000, and then connect the Reolink to that. They are around $50 for a good 4 port one. | Pete | 2023-03-16 |
| Can i just connect rlc-811a to bell home hub 3000 without any power sourse? | 2023-03-15 | Hello. Afraid not. This 4K security camera needs to be powered by the 48V 802.3af compliant PoE device or the DC 12V 2/1A adapter. Then you can connect this camera to your router by the network cable directly. | ReolinkDirect | 2023-03-17 |
| how many watts does this camera use over PoE? | 2022-04-21 | Hi! The power consumption of this Reolink 4K optical zoom security camera is <12W. The actual consumption is affected by the status of infrared lights, master chips, sensors, etc. | ReolinkDirect | 2022-04-21 |
| how many watts does this camera use over PoE? | 2022-04-21 | I believe it is around 8 watts , don't think its very high. | Glen Bay… | 2022-04-23 |
| Is it compatible with rlk8-820d4-a and do reolink sell separate poe injector? | 2022-11-11 | I do not use the Reolink NVR. But I believe that all Reolink POE cameras are compatible with their NVR. | Dakota | 2022-11-11 |
| Is it compatible with rlk8-820d4-a and do reolink sell separate poe injector? | 2022-11-11 | Hello. Yes, this 4K PoE outdoor camera is compatible with RLK8-820D4-A. Sorry, currently we do not sell a Poe injector on Amazon store, please stay tuned! If you want to connect this camera to a PoE injector, please make sure that the PoE supports IEEE 802.3af, 48V active. | ReolinkDirect | 2022-11-11 |
| Does the 2-way speaker of the rlc-811a work with cellphone using vpn? | 2023-01-15 | Yes | sebastien | 2023-01-15 |
| Does the 2-way speaker of the rlc-811a work with cellphone using vpn? | 2023-01-15 | Hello. Afraid no, since the VPN may block the network connection between the camera and Reolink app on your phone. If this 4K security camera is connected to the network, you can view the camera and use the two-way talk (with 3G / 4G / 5G data or connect the devices with another WLAN that has access to the Internet) via Reolink APP. | ReolinkDirect | 2023-01-15 |
| Any other 4k or max hd reolink camera that work only with wifi ? and not poe ? | 2023-01-29 | Hello. If you prefer a 4K wifi camera, you may consider the Duo 2 Wifi camera https://www.amazon.ca/dp/B0B2P9GH3C. If you have any concerns, please contact us by Amazon message: https://www.amazon.ca/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-01-29 |
| Can you record 24/7 directly to the SD card ? | 2023-05-24 | SD card only records events based on the criteria set by youspaces 24x7 recording as any SD card will run out of space quickly. But you can record to a computer 24x7 | Dakota | 2023-05-24 |
| Can you record 24/7 directly to the SD card ? | 2023-05-24 | No. Only motion recording is available. | wp | 2023-05-24 |
| Can you record 24/7 directly to the SD card ? | 2023-05-24 | Yes. | Amazon Customer | 2023-05-24 |
| Can you record 24/7 directly to the SD card ? | 2023-05-24 | Hello. Yes, this 4K outdoor security camera supports 24/7 recording to an SD card. You can set the Timer record schedule on Reolink App or Reolink Client. For more details, please refer to https://support.reolink.com/hc/en-us/articles/900000420623-How-to-Save-Continuous-Recordings-to-SD-Card-via-Reolink-Softwares/ | ReolinkDirect | 2023-05-26 |
| Does this canera have to be plugged into an outlet to work? | 2023-04-24 | It’s PoE (power over Ethernet). So you’d need to connect it to a PoE network switch port or use a PoE injector (basically adds power to an Ethernet data cable). PoE switch is better as you’d only need to supply power to the switch. | William de la Cruz | 2023-04-24 |
| Does this canera have to be plugged into an outlet to work? | 2023-04-24 | It is Poe power over Ethernet connection. There is a separate power connection supplied if needed but you will then have two cables feeding the camera. A Poe injector is available if you don’t have a Poe type Ethernet switch. | Amazon Customer | 2023-04-24 |
| Does this canera have to be plugged into an outlet to work? | 2023-04-24 | Video could not be loaded | ReolinkDirect | 2023-04-25 |
| Ndi- i want to connect to obs. can camera talk ndi? if not, any ideas for obs integration? | 2023-04-22 | Hello. For this issue, we want to better help you. Please click this link and reply "Contact the seller" for further assistance. https://www.amazon.ca/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-04-24 |
| Does reolink have any caneras rated to start to at least -20 Celsius? | 2023-04-03 | To my knowledge, they don’t but I have 5 of their cameras. I use them all outside in Canada’s winter and there’s been times the past 2 winters that it dropped to -38 Celsius for several days in a row. The only issue I had was that the auto follow feature didn’t work well. I expected that so I just set that feature off until it warmed up a bit. Cheers | Shadow | 2023-04-03 |
| Does reolink have any caneras rated to start to at least -20 Celsius? | 2023-04-03 | I have multiple reolink cameras and they did great during the winter even in the coldest moments. I'm from quebec | sebastien | 2023-04-03 |
| Does reolink have any caneras rated to start to at least -20 Celsius? | 2023-04-03 | Mine have been working at -30 no problems | Michael | 2023-04-03 |
| Does reolink have any caneras rated to start to at least -20 Celsius? | 2023-04-03 | I have this model RLC-520A for over 2 years and its survived-36 Celsius before wind chill. | Tony C. | 2023-04-03 |
| Does reolink have any caneras rated to start to at least -20 Celsius? | 2023-04-03 | I’m in Canada. We had temperatures nearing -30c and the camera worked fine. | Amazon Customer | 2023-04-03 |
| Does reolink have any caneras rated to start to at least -20 Celsius? | 2023-04-03 | I installed four POE RLC-811A cameras outside my house. I have had them for one winter. Up here in Southern Alberta Canada. They worked great for me in all sorts of weather, including wind storms/snow storms gusting to 90km/hr, blizzards with -39 Celsius. I had zero shutdowns in some real nasty winter storms. I haven’t seen a ton of rain, but the amount we’ve received, I’ve had zero problems. Just remember not to ever turn them off in real cold weather. The heat from the camera keeps it operating properly and from freezing. Our climate is fairly dry, so I don’t know how they handle humidity, I’ve seen reports of them fogging in humid areas like Florida. They attract a lot of bugs, due to the infra red lights for the night vision. Something to keep in mind for the summer months. A lot of false alert recordings. I’m confident they would be fine in -40 Celsius. Make sure to weather proof the cable connections. I used junction boxes to house the connections. There is a big flaw though. If you mount the camera against a hard flat surface, it’s impossible to adjust the camera angle. When you loosen the adjustment screw, it pushes out a bracket towards the wall, if the wall is unyielding, the screw will easily strip out because it’s trying to push a bracket out that won’t move against the hard surface. The steel adjustment screw, threads into a softer metal. To resolve this I used an O’ring, square is best, to make a gap that gives the adjustment mechanism room to move towards the hard surface. I mounted my cameras onto generic round white junction boxes from Amazon. I needed to drill my own holes into the bracket though. Make sure to pick up some good long solid screws for mounting the bracket to the siding or which ever surface you’re working with. All my cable connections are stored in junction boxes The adjustment screw is a big problem so be real careful not to strip it out. I did see some cameras have a twist collar rather than a screw, maybe that fixes the problem, I’m not sure. I also own a couple duo 2 cams, they have held up great in the winter as well. They’re good for general wide angle surveillance, with decent video quality. The 811A is great for close up monitoring, as you can adjust for a close up focus for recording. It’s definitely not inconspicuous, it’s quite noticeable. Good luck. | david | 2023-04-04 |
| Does reolink have any caneras rated to start to at least -20 Celsius? | 2023-04-03 | Hello! The experimental working temperature of this security IP camera is -10℃~+55℃ (14°F~131°F). And it can stand lower temperatures in actual use but extremely cold weather may affect cameras in optical and may also cause mechanical disruptions. Feel free to contact us via Amazon message if you need further assistance. | ReolinkDirect | 2023-04-04 |
| Does reolink have any caneras rated to start to at least -20 Celsius? | 2023-04-03 | I returned this model and waiting to order the newer RLC-81MA (4K Smart Dual-Lens PoE Camera with Dual View) but I have four E1 Outdoor cameras (rated -10C) that have been operating outdoors all winter near Toronto, Canada without an issue and we have had multiple days below -10C. | Shane | 2023-04-04 |
| How long is the ethernet cable that comes with the camera? The only thing I can find listed is a 1m cable which seems useless for the application | 2023-02-23 | The Reolink RLC-811A outdoor 4K POE camera comes with a short 1m CAT5e/6 cable. TAhe only use I could see for it was to test the camera next to my NVR before installing it outside. I ran a separate 75ft CAT6 cable from the NVR in my basement to the camera mounted on the outside over my garage door. | Rod H. | 2023-02-23 |
| How long is the ethernet cable that comes with the camera? The only thing I can find listed is a 1m cable which seems useless for the application | 2023-02-23 | That length sounds about right. It's good for testing and setup, but you're going to have to buy your own cable when you install it in it's final destination. If it's outdoors, you may have to buy a tougher cable. I'm experimenting with 50' lengths of flat Cat6 cable: https://www.amazon.ca/gp/product/B00WD017GQ/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1 I am using it to connect a camera that is outdoors to an unheated garage, and so far it is working fine. About 15' is exposed to the outdoors. It's been running since last August, and has survived a direct hit from a hurricane (Fiona) and an extreme deep freeze (-47c) and regular temperature fluctuations from +11c to -12c in a 24 hour period. (Yes, this has been a very strange weather year!) I have also bought a 100' length but I haven't tried it yet. | Pete | 2023-02-23 |
| How long is the ethernet cable that comes with the camera? The only thing I can find listed is a 1m cable which seems useless for the application | 2023-02-23 | Yes that's right, the ethernet cable is 1m and useless so you probably need to buy some cable and rj45 connectors | Tony | 2023-02-23 |
| How long is the ethernet cable that comes with the camera? The only thing I can find listed is a 1m cable which seems useless for the application | 2023-02-23 | Hello. The ethernet cable in the package is 1m, which is for test before installation. This camera supports T-568B connectors and CAT5, CAT6, and CAT7 with 8 PIN Ethernet cables. You can find the 18m one from the link below. https://www.amazon.ca/gp/product/B0BS5D6R7X/ | ReolinkDirect | 2023-02-24 |
| How long is the ethernet cable that comes with the camera? The only thing I can find listed is a 1m cable which seems useless for the application | 2023-02-23 | You have to buy a separate ethernet cable that plugs into the lead coming out of the back of the camera. Then your 50' cable you buy seperate, can be ran to your switch or NVR through your attic or basement to the room you desire. The 1 meter cable included is for setup and connection purposes only. | Glen Bay… | 2023-02-25 |
| How long is the ethernet cable that comes with the camera? The only thing I can find listed is a 1m cable which seems useless for the application | 2023-02-23 | I buy some cat5e cable and run the cable, then may the jacks by myself. It is not difficult, you can see the turial video on youtube | Yu C. | 2023-02-27 |