| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I have multiple buildings linked together with 60G radios. Can I have the main console and some of the other cameras though out the other buildings? | 2022-08-29 | building to building link 60Ghz. should be okay. i do not see any issue. however i have not setup something like that in the past so for bandwidth, you may need to double check on that. | Harry | 2022-08-30 |
| I have multiple buildings linked together with 60G radios. Can I have the main console and some of the other cameras though out the other buildings? | 2022-08-29 | Hello. Please don't worry. Reolink NVR can add these camera via the local network. You can power some cameras via the POE switch and connect the switch to the same network as the NVR, then the cameras will be detected by the NVR. And you can also refer to the below link to learn more details. https://support.reolink.com/hc/en-us/articles/900000537406 | ReolinkDirect | 2022-08-31 |
| You talk about new cameras for the cold. when do you expect them out? how cold will they be able to handle? tia | 2022-09-28 | Hello. The cameras and the NVRs from this Reolink POE Camera System need to work under a temperature interval of -10°C~ + 45°C (14°F~113°F). And the Operating humidity for the cameras is 10% ~ 90% and the cameras are IP66 waterproof. | ReolinkDirect | 2022-09-29 |
| Can this camera track or is it static? | 2023-03-12 | Stays still | Jim johnson | 2023-03-12 |
| Can this camera track or is it static? | 2023-03-12 | These cameras are not PTZ which means there is no motor inside these cameras so it wouldn't any movement by itself or by being remote controlled. You would need to manually adjust the view of the cameras. | Adrian Li | 2023-03-13 |
| Can this camera track or is it static? | 2023-03-12 | Static | Paul M | 2023-03-13 |
| Can this camera track or is it static? | 2023-03-12 | Hello. Please note that this 4K security camera can only pan/tilt manually when installed and can't track automatically. If you want to add a 4K camera that supports auto tracking, the RLC-823A is recommended. https://www.amazon.ca/gp/product/B01AL5PPXK/ | ReolinkDirect | 2023-03-14 |
| Is there a driver for Control 4 or is is compatible? | 2022-08-25 | Hello. It’s a goal of Reolink to make as many cameras compatible with more third-party software. but we don’t have an announcement to make regarding Control 4 compatibility at this time. | ReolinkDirect | 2022-08-27 |
| how do you reset the cameras when the power goes out. And your away from home. | 2022-08-25 | When the power comes back on the NVR system should be back on its own with no need to reset the cameras. I have the NVR hooked up tova UPS to ensure it stays powered on during an outage (up to several hours until UPS runs out of charge). | Venom | 2022-08-26 |
| how do you reset the cameras when the power goes out. And your away from home. | 2022-08-25 | Hello. There is no need to reset the camera when the power goes out since it will reconnect to the network when the power recovers. If it can't, please kindly contact us via Amazon message for further assistance. | ReolinkDirect | 2022-08-27 |
| can a door bell camera connect to this nvr? | 2023-01-14 | Hello. Yes, the Reolink Doorbell wifi/Poe camera can work with this 4k security camera system. Reolink NVR can add it via cable connection or local network. | ReolinkDirect | 2023-01-15 |
| Can all functions of setup and operation be managed remotely, once installed the dvr will be hidden and not accessible to KVM | 2022-10-23 | Yea, it can all be done in the app. You just need to scan the QR code off the NVR at setup | Amazon Customer | 2022-10-23 |
| Can all functions of setup and operation be managed remotely, once installed the dvr will be hidden and not accessible to KVM | 2022-10-23 | Hello. Yes, you can setup and operated all the function of the NVR via Reolink app on your phone or client on your PC. | ReolinkDirect | 2022-10-25 |
| Can all functions of setup and operation be managed remotely, once installed the dvr will be hidden and not accessible to KVM | 2022-10-23 | Unfortunately, The NVR is very picky with HID Devices. Keyboard = not supported on the NVR, you have to use on-screen keyboard Mouse = very picky, I have only had success with the mini mouse included. I have tried 5 different mice, none of them work KVM = i have tried two, neither work. Pointless though, as keyboard function isn't compatible anyways. | TechBytes | 2022-10-25 |
| Does the cameras have LED lights built in/ activated if motion is detected during the night? | 2022-11-27 | No it has infrared so it’s in black and white | Jim johnson | 2022-11-27 |
| Does the cameras have LED lights built in/ activated if motion is detected during the night? | 2022-11-27 | Perfect | Carl Morin-Daoust | 2022-11-27 |
| Does the cameras have LED lights built in/ activated if motion is detected during the night? | 2022-11-27 | No the do not. I would look into the swann system if that is a feature you are looking for. | Jeff B | 2022-11-27 |
| Does the cameras have LED lights built in/ activated if motion is detected during the night? | 2022-11-27 | Hello. No, There are 18 powerful infrared LEDs instead of spotlights inside this 4K security camera, which emit invisible lights that pierce the darkness up to 100 feet all night. If you prefer a 4K camera with a smart spotlight, the RLC-811A is recommended. https://www.amazon.ca/gp/product/B08PXQSCD4/ | ReolinkDirect | 2022-11-28 |
| Does the cameras have LED lights built in/ activated if motion is detected during the night? | 2022-11-27 | The included cameras only have the infrared LEDs and they turned ON at night. Other camera models does have the bright LEDs that turn ON when there is a motion. | Yevgeniy Shibaev | 2022-11-28 |
| what is the operating temperature range for the cameras? | 2023-02-06 | I haven’t had any problems at -30 or 30 c | Jim johnson | 2023-02-06 |
| what is the operating temperature range for the cameras? | 2023-02-06 | Hello. The operating temperature for this home security camera system is -10°C~+55°C (14°F~131°F). | ReolinkDirect | 2023-02-07 |
| Comment augmenter l’espace de stockage à 8To ? | 2023-04-29 | À vérifié dans les spec, mais me semble que c'est 6TB maximum. Sinon, pour le comment, tu ouvres le boîtier et tu échanges les disques durs. Tu reformat dans l'application après et BINGO! | Robert Poirier | 2023-04-29 |
| Comment augmenter l’espace de stockage à 8To ? | 2023-04-29 | Il faut ajouter un disque dur externe de 6 To avec un boîtier externe et un câble pour le relier à l'enregistreur. La capacité maximale d'un disque dur qu'on peut utiliser avec cet appareil est de 6 To. Il y a déjà un disque de 2 To dans l'appareil. | Bostiguy | 2023-05-01 |
| Does this support continuous recording? If yes, what are the size considerations? | 2022-09-23 | Yes Continuous recording more heads the shorter time before it records over itself. I have 5 heads and it goes about a week recording. | Jim johnson | 2022-09-23 |
| Does this support continuous recording? If yes, what are the size considerations? | 2022-09-23 | Hello. Yes, this Reolink 4K PoE IP Camera System supports continuous recording. If you refer to the size of the HDD, this RLN8-410 recorder comes with a 2TB HDD, and it can support 2*6TB HDD at most, one internal HDD and the other external one via the eSATA port. If you have any concerns, please feel free to contact us via Amazon message. | ReolinkDirect | 2022-09-24 |
| I am pretty new to this kind of stuff.... I would like to know if it need a wifi router to make it work? | 2022-08-16 | Hello, a router is not necessary. This 5MP 8CH Home Security Camera System can work offline. However, under such a situation, you will unable to access the system remotely via Reolink App/Client. In this condition, you can connect the NVR to the TV via HDMI/VGA cable to check the living videos and record videos via the monitor directly. You may refer to the video attached to learn how to set up this system if needed. | ReolinkDirect | 2022-08-16 |
| Can the cameras be powered in sequence? or does each camera need to connect directly to nvr? | 2022-09-13 | Just directly connect to NVR in no sequence. Simple plug and play | BeardHawks | 2022-09-13 |
| Can the cameras be powered in sequence? or does each camera need to connect directly to nvr? | 2022-09-13 | I have 5 cameras and they are all separately wired. | Amazon Customer | 2022-09-13 |
| Can the cameras be powered in sequence? or does each camera need to connect directly to nvr? | 2022-09-13 | Hello. For Reolink 4K PoE IP Camera System, it's suggested to connect the camera directly to the NVR. Or you may power the cameras using a DC 12V power adapter or POE switch/injector. Then please make sure the camera is connected to the same router that the NVR is connected to. Refer to: https://support.reolink.com/hc/en-us/articles/900004670503 | ReolinkDirect | 2022-09-15 |