| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| What’s the lowest outdoor temperature rating? | 2022-06-14 | -10C according to the spec. | Eric H | 2022-06-14 |
| What’s the lowest outdoor temperature rating? | 2022-06-14 | Hello. The working temperature for this 4K Poe security camera, RLC-820A is -10°C~+55°C (14°F~131°F). And the waterproof rating is IP66. | ReolinkDirect | 2022-06-15 |
| What’s the lowest outdoor temperature rating? | 2022-06-14 | I have them since 1 year, yet it survived Quebec weather at like -30c on most cold days | John B | 2022-11-21 |
| Does it work with reolink nvr rln8-410-e, hw no. h3mb16? | 2022-02-06 | Hello, we are afraid the RLN8-410 NVR with a hardware version of H3MB16 doesn't support the human/vehicle detection for this RLC-820A camera. You can live view this camera on this NVR when the NVR is upgraded to the latest firmware version. The Reolink NVRs with the H3MB18/N2MB02/N3MB01 hardware versions have full compatibility for this camera. | ReolinkDirect | 2022-02-08 |
| Wll it connect to my qnap ts-451 nas nvr with working ptz? | 2022-02-05 | Hello, we're afraid we haven't tested it yet. However, since the camera supports the FTP function, you can configure the camera to upload videos to your NAS, please don't worry about that. | ReolinkDirect | 2022-02-08 |
| What is the focal length? or viewing angle? | 2022-04-21 | Approximately 120 degrees | Amazon Customer | 2022-04-21 |
| What is the focal length? or viewing angle? | 2022-04-21 | Hi! Here is the specification you may need for the lens of Reolink 4K security camera RLC-820A: f=4.0mm fixed; F=2.0, with IR-cut filter. The Field of View Horizontal: 87°, Vertical: 44° | ReolinkDirect | 2022-04-22 |
| Can you use sd in computer to transfer or its encrypted? | 2022-03-15 | Unencrypted. VLC can play them. | YYZ | 2022-03-15 |
| Can you use sd in computer to transfer or its encrypted? | 2022-03-15 | Hello, you can insert an SD card for the camera to store the videos. And you can download the videos via Reolink App/Client other than using an SD card reader and plug it into a computer. You can download the Reolink App/Client here: https://reolink.com/au/download-center/ | ReolinkDirect | 2022-03-15 |
| Does anyone know what junction box works for this? | 2022-05-15 | Hi! Reolink Junction Box D20 works with RLC-820A 4K Poe IP Camera. https://www.amazon.com/dp/B07TK93FR5 For more questions, please contact us via Amazon Message. | ReolinkDirect | 2022-05-16 |
| Does this camera trigger Alexa routines on detection? I want to turn on my smart lights when movement, or a person are detected by the camera | 2022-09-21 | Hello. REOLINK Poe IP Camera RLC-820A only supports Live Viewing via Alexa, it does not support other functions on Alexa. You may consider RLC-811A with the spotlight, which could be configured as auto turning on when an alarm event is detected via Reolink App. You may refer to: https://www.amazon.ca/gp/product/B08PXQSCD4 | ReolinkDirect | 2022-09-23 |
| Can you export from the app a timelaspe for example? Or 24h of recording? | 2022-03-15 | Hello, you can download the time-lapse video via the Reolink App. However, if you need to download a video that is more than 30s, we recommend you use Reolink Client. For more information, please check: https://support.reolink.com/hc/en-us/articles/360004049294. If you have any further questions, please feel free to contact us via Amazon Message. | ReolinkDirect | 2022-03-15 |
| Can i use this by itself and a SD card, or do I have to have a system to wire it into? | 2022-05-13 | Yes, You can use it standalone. You will need a “POE injector” purchased separately to power the camera however but can be found for roughly 30 bucks. Mine is a TP LINK TL-PoE150S | Travis | 2022-05-13 |
| Can i use this by itself and a SD card, or do I have to have a system to wire it into? | 2022-05-13 | Yes you use it by itself with the Micro SD memory card & download the app to view it | David | 2022-05-13 |
| Can i use this by itself and a SD card, or do I have to have a system to wire it into? | 2022-05-13 | Hello, the POE camera doesn't have to wire with an NVR system, you can power it with a DC 12V power adapter(not included) and store recordings of motion detected on an SD card. | ReolinkDirect | 2022-05-14 |
| Can i use this by itself and a SD card, or do I have to have a system to wire it into? | 2022-05-13 | You need to connect these cameras to some kind of router or modem that is connected to the internet. This needs to be done by a network cable since the camera does not have Wi-Fi. There are cheaper better cameras out there if you have Wi-Fi at your home. I like these cameras because they have POE (Power Over Ethernet) capability so I only need to run a single POE network cable to them. | Calvin B | 2022-05-14 |
| Can i use this by itself and a SD card, or do I have to have a system to wire it into? | 2022-05-13 | You can use it without any system just internet cable and power access and sd card | Amazon Customer | 2022-05-15 |
| Does this camera auto track movement when detected? | 2022-12-03 | You need a model with the pan function for that. | Eric H | 2022-12-03 |
| Does this camera auto track movement when detected? | 2022-12-03 | No | Travis | 2022-12-03 |
| Does this camera auto track movement when detected? | 2022-12-03 | It detects movement. Does not follow the cause of movement. | Amazon Customer | 2022-12-03 |
| Does this camera auto track movement when detected? | 2022-12-03 | No. It records when movement is detected that exceeds a threshold you set, and is not in a “masked off” area. But there is no “green rectangle” or the like around moving things. | YYZ | 2022-12-04 |
| Does this camera auto track movement when detected? | 2022-12-03 | I don't know as I purchased this as a xmas gift for my son. It is his 3rd Reolink. Loves the product. | Janice Poulin | 2022-12-04 |
| Does this camera auto track movement when detected? | 2022-12-03 | This is a fixe camera | Amazon Customer | 2022-12-04 |
| Does this camera auto track movement when detected? | 2022-12-03 | No, this camera has no PTZ functioning. It does some object detection but will not track. | rad | 2022-12-04 |
| Does this camera auto track movement when detected? | 2022-12-03 | Hello. No, this Poe IP Camera Outdoor can only pan/tilt manually when installing. If you prefer a 4K Poe camera that suppory auto tracking, the RLC-823A is recommended. https://www.amazon.ca/dp/B01AL5PPXK | ReolinkDirect | 2022-12-06 |
| Can this camera be installed vertically on the outside wall with full exposure to rain? | 2023-04-11 | Yes, it can withstand rain, snow, sun on vertical or horizontal. So far mine all work as low temp -36C in winter and exposed to sun on summer. | Khoy C. | 2023-04-11 |
| Can this camera be installed vertically on the outside wall with full exposure to rain? | 2023-04-11 | Yes and no. It is waterproof, but the lens cover is plastic and rain stains stick to it like crazy. | YYZ | 2023-04-11 |
| Can this camera be installed vertically on the outside wall with full exposure to rain? | 2023-04-11 | I think so...the camera is actually sealed for the elements...I think that raindrops may be an issue with the lens of this camera when it comes to you actually viewing. | Amazon Customer | 2023-04-11 |
| Can this camera be installed vertically on the outside wall with full exposure to rain? | 2023-04-11 | Yes. The cameras are quite adjustable and waterproof | Mcbriguy | 2023-04-11 |
| Can this camera be installed vertically on the outside wall with full exposure to rain? | 2023-04-11 | Yes | Johnny Cheung | 2023-04-13 |