| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| can this work in 220 volts or wont be an issue because its battery operated? | 2022-02-07 | it is battery operated, as long as you can charge it on normal power outlet, it will last a few weeks. | Gilbert Caron | 2022-02-07 |
| can this work in 220 volts or wont be an issue because its battery operated? | 2022-02-07 | I don't know about the 220 volts but they are recharged through an adaptor or usb. | liz | 2022-02-07 |
| can this work in 220 volts or wont be an issue because its battery operated? | 2022-02-07 | Cameras are battery operated. Some last longer than others depending on there locations and how much activity they recorded. | Amazon Customer | 2022-02-07 |
| can this work in 220 volts or wont be an issue because its battery operated? | 2022-02-07 | You don’t plug the camera in outside, once the battery gets low you take it down and plug it in to the USB port on the base for it to charge indoors. | Melanie | 2022-02-07 |
| can this work in 220 volts or wont be an issue because its battery operated? | 2022-02-07 | Not an issue. Once you charge it, it runs for a couple months or more before needing to charge it again. | Amazon Customer | 2022-02-08 |
| can this work in 220 volts or wont be an issue because its battery operated? | 2022-02-07 | No it does not work. It has a rechargeable battery. Cammera is magnetic so it comes off easy to chstgevthe battery. | CAC | 2022-02-08 |
| can this work in 220 volts or wont be an issue because its battery operated? | 2022-02-07 | You only need to plug in to charge and you can do that with any phone charger as the camera comes with usb cable | Nello A. | 2022-02-08 |
| How do these survive freezing temps? | 2021-08-27 | A SURPRISINGLY LONG TIME ! i am in winter-peg, hooked a camera up the end of December, and it lasted until the beginning of March | Greg | 2021-08-27 |
| How do these survive freezing temps? | 2021-08-27 | Had them all winter in Canada and they worked perfectly even on the coldest days | dean w. | 2021-08-27 |
| Is this the v3 model ? I am looking for the mounting kit ? | 2022-06-08 | Mounting it to where? It came with everything I needed to mount it outside. | Cece Dadswell | 2022-06-08 |
| Can this camera store the viedo into a NAS drive? | 2022-02-14 | There is an option but it’s hard to store video. Notifications is very slow. Good to have live video coverage but don’t expect too much with this cam. | chuan_yin | 2022-02-14 |
| Can this camera store the viedo into a NAS drive? | 2022-02-14 | You can insert a Micro SD card into either the cam or the base.....Wyze Tech team should also be able to more accurately answer your question. | RP | 2022-02-14 |
| If i buy this from amazon.ca do i get the outdoor cam v2 model with improved night vision etc?? | 2022-05-03 | No it is the V3 camera | Righton | 2022-05-03 |
| Could you extend the battery life if you used a battery pack and connected it via microusb? | 2021-12-18 | No | Susan Mills | 2021-12-18 |
| Is this the v2 outdoor cam? Or still the older vrsion 1? | 2022-05-02 | I have v2. | Keith Varey | 2022-05-02 |
| Is this the v2 outdoor cam? Or still the older vrsion 1? | 2022-05-02 | There is no V1 or V2 for the outdoor cams. They are simply the Outdoor Cam. | Susan Mills | 2022-05-02 |
| Is this the v2 outdoor cam? Or still the older vrsion 1? | 2022-05-02 | I purchased the WYZE V2.30. I'm very pleased with it. | Robert McGhee | 2022-05-02 |
| Does the camera require a micro sd card? | 2022-03-04 | No. The card is optional. You can run the camera without a card. | Katharine R. | 2022-03-04 |
| Does the camera require a micro sd card? | 2022-03-04 | Doesn't require one, however you can use a mini SD if you want to capture and save data. | Keith Varey | 2022-03-04 |
| Does the camera require a micro sd card? | 2022-03-04 | Yes it does | Darcy… | 2022-03-04 |
| Does the camera require a micro sd card? | 2022-03-04 | No it does not. I've never added one and it works great. | Dean Hildebrandt | 2022-03-04 |
| Does the camera require a micro sd card? | 2022-03-04 | yes | Happy shopper | 2022-03-07 |
| Does this outdoor camera pan? | 2021-10-18 | No | bill goodwin | 2021-10-18 |
| Does this outdoor camera pan? | 2021-10-18 | No it doesn't pan. | Susan Mills | 2021-10-18 |
| Does this outdoor camera pan? | 2021-10-18 | No it doesn’t | C. MacDonald | 2021-10-18 |
| Does this outdoor camera pan? | 2021-10-18 | It works well but it does not pan ..... | Keith Varey | 2021-10-18 |
| Does this outdoor camera pan? | 2021-10-18 | No! It does not pan. It does have a much better color display in darker conditions. | Double D | 2021-10-18 |
| Does this outdoor camera pan? | 2021-10-18 | No it does not pan. Also the battery life is not very good. I would not buy this again. | Amazon Customer | 2021-10-18 |
| Do these have color night vision? | 2022-02-16 | No | Just Me | 2022-02-16 |
| Do these have color night vision? | 2022-02-16 | COLOR night vision? No. Night vision? Yes but I never use it on any of my Wyze cams as I find it better without. Hope this helps! | Sydney G | 2022-02-16 |
| Is there a subscription fee | 2021-03-06 | It will record movement for about 12 seconds If you want more then there is a subscription option I fnd that if you get notified you can turn on the camera and check things out | Greg | 2021-03-06 |
| Can I mount 4 camera in a 100 foot radius and still have reception to the home base station | 2022-03-03 | I don't know because I have a normal size house maybe a little on the larger size but it's a 2 story with the router on the ground floor and the front 2 work excellent so does the one in the back. But the one on the side of the houses those have 1 bar and the front and back have 2 or 3 even at times. Also it takes really long to load... I don't know like regarding measurement units as I don't know the distance even approx from the base station which is attached to My router to the front cameras but let say a larger sized single family house and the router is in the family room and side camera mounted on the garage which is on the east side of the house. It's the same distance as the north side ones (front cameras) but there's just many more walls so that's probably causing the issue. | ravi | 2022-03-03 |
| Can I mount 4 camera in a 100 foot radius and still have reception to the home base station | 2022-03-03 | It would be hard to get a full strength Signal. I would not use this cam, to be honest as per my recommendation, the notifications delays 2 to 3 min and it’s a lot for me. As compared to wired one. I love this brand but this model is not ready to for market. | chuan_yin | 2022-03-10 |
| Can these camera connect to a pc? | 2022-01-12 | Yes via their charging cables | Sydney G | 2022-02-16 |
| Other than a sd card, do i need anything else? must i have alexa? | 2021-08-27 | You do not need an Alexa to work these cameras you will need a smart device mark device so you can download the application the outdoor camera batteries do not last one year and there is no warranty or customer service that I can think of To remedy the issue | Alex LeBlanc | 2021-08-27 |
| Does the base station also handle offline storage or is it cloud storage only? And if cloud only, will there be a fee after a specified time? | 2020-12-25 | you can backup to the base as well as the card in each camera | Just Me | 2021-03-18 |
| I already have the starter kit, where can I buy just one wireless ? | 2021-12-07 | It's just called the wyze outdoor add on camera. Can find it on amazon as well. | Rob | 2021-12-07 |
| I already have the starter kit, where can I buy just one wireless ? | 2021-12-07 | Home Depot sells them if amazon is not selling separately | Joe flynn | 2021-12-09 |
| Can this base support 256 gb sd card? | 2022-04-30 | I didnt put it,but it works.Is up to you if you want to put it to see or play the video. | martin | 2022-04-30 |
| Does it work by itself ? Or Anything else needed? | 2021-08-18 | You need the home base or station for it to work. The base or station will linked the cams to your home Wi-Fi in order to work for viewing through the cams | Happy shopper | 2021-08-18 |
| Does it work by itself ? Or Anything else needed? | 2021-08-18 | They use rechargeable batteries | Ken Speller | 2021-08-18 |
| Does it work by itself ? Or Anything else needed? | 2021-08-18 | It requires the hub which can run up to 4 cameras. Any more requires another Hub. | Glen \. | 2021-08-18 |
| Does it work by itself ? Or Anything else needed? | 2021-08-18 | Just the app on your phone | Righton | 2021-08-18 |
| Does it work by itself ? Or Anything else needed? | 2021-08-18 | Wyze Base station & Internet | HMN | 2021-08-21 |
| Can the camera footage be saved on a laptop or to the Cloud? | 2021-08-09 | SD Card & save where ya like | Scotty | 2021-08-09 |
| Is the the V3 model? | 2021-06-07 | Yes | dean w. | 2021-08-27 |
| La caméra enregistre pas si je suis loing . Pourquoi?.. De plus toutes les explications sont en engrais | 2022-06-08 | Voir dans les paramètres il y a moyen d'ajuster la sensibilité, et oui en anglais seulement Google traduction | Client d'Amazon | 2022-06-08 |
| La caméra enregistre pas si je suis loing . Pourquoi?.. De plus toutes les explications sont en engrais | 2022-06-08 | Il exist une zone pour détecter les mouvements. La zone est ajustable mais limitée. | Ghis | 2022-06-09 |
| can I add wyze climate sensors to this base station? | 2022-04-07 | No. You will need a 'Sense Hub' | AMPALME | 2022-04-07 |
| Do they provide live feed ? And does it store data in cloud ? | 2021-08-15 | Yes to both. Careful with live feeds, hard on batteries. Cloud service free for14 days without a subscription | Just Me | 2021-08-15 |
| Does the base and cameras hold a 64/128 gb SD card? What has to be connected to the base/ how often do the batteries have to be charged? | 2021-04-26 | Don’t about the mem card...mine is 30GB ...recharging every 3 months is cam is inside the house | u007210 | 2021-04-26 |
| Does the base and cameras hold a 64/128 gb SD card? What has to be connected to the base/ how often do the batteries have to be charged? | 2021-04-26 | Max 32gb SD card on both base station and outdoor camera. The base station connects to a standard 110V outlet with an included power adaptor. There is a 5V 1.5A USB port on the base station for charging the outdoor camera. You need to move the camera from wherever it is mounted to a position close to connect a usb cable for charging the camera. The base station connects to your router with either an ethernet cable or through wifi connectivity. Generally need to recharge batteries every couple of weeks. That is with the camera on 24/7 but only capturing 20 second video clips on trigger. You can schedule longer periods of video capture, but battery needs more frequent re-charge. | Norwester | 2021-04-26 |
| Does the base and cameras hold a 64/128 gb SD card? What has to be connected to the base/ how often do the batteries have to be charged? | 2021-04-26 | The maximum as per Wyze is 32gb micro SD. The reasons are mostly due to Windows FAT32 formatting ability or lack for larger than 32 gb. The camera wants a FAT32 formatted card. I will not take responsibility if you choose to use a 3rd party tool like "SmartDisk_FAT32_tool" - but in my case it worked and I am using a 64 and 128 gb micro SD card. The base needs power always, for initial setup it has to be also connected by ethernet to your router. The batteries on the cameras are rechargeable. They say 3-6 months depending on activity. One camera (driveway) needed recharging 2x inside 2 weeks, the other lasted 5 months. It is not meant for high traffic areas. I personally like the Wyze Cam V2 and V3 far better - the wireless is good for my backyard and that is about it. I don't know how long the rechargeable batteries lifespan is, I assume the fewer recharges, the longer it will last. | Double D | 2021-04-27 |
| Does the base and cameras hold a 64/128 gb SD card? What has to be connected to the base/ how often do the batteries have to be charged? | 2021-04-26 | You can put a card in the base or the camera. At first the battery sucked now its great. Haven't charged the cameras in weeks and one is still at 76% with about 8 notifications a day. The base stopped connecting to the router by wireless so I had to plug the CAT cable back in. | Keyser McNaughty | 2021-04-27 |
| How do I recharge the batteries? | 2021-10-23 | Connect it to an USB to charge. Mount it where it can be reached. Don't have to charge it too often | Just Me | 2021-10-23 |
| How do I recharge the batteries? | 2021-10-23 | Battery isn't removable. Take camera off magnetic mount and plug in to charge. | Rick | 2021-10-24 |
| How do I recharge the batteries? | 2021-10-23 | The whole unit gets charged by connecting to the base. | Amazon Customer | 2021-10-25 |
| How do I recharge the batteries? | 2021-10-23 | The whole unit gets charged by connecting to the base. | CA | 2021-10-25 |
| How do I recharge the batteries? | 2021-10-23 | remove the camera, plug one side of the USB cable to the back of it and second to the power adapter, charge .. and mount it back | gulijev.dmitrij | 2021-10-25 |
| Does the starter kit comes with sd card? | 2021-08-13 | No | Don | 2021-08-13 |
| Does the starter kit comes with sd card? | 2021-08-13 | No, you will have to buy your own. I suggest buying three! One per camera and one for the base station. Good luck! | Sydney G | 2021-08-13 |
| Does it work with wifi with both 2.4 and 5 ghz? | 2021-09-29 | Works with 2.4 | CA | 2021-10-25 |
| Customer service | 2022-01-29 | I stripper a screw. My fault. Called just to ask screw size so i can go buy a pack ar the local hardware store but they said how about we just send you a new full outdoor camera kit. No harassment sigh proof if purchase etc.. they just the mac id from the app, bottom of camera or box. Super easy The best of any company I've dealt with in my life!!! | ravi | 2022-03-18 |
| What's the range of the wireless connection? There is about 100 feet between my house where the wifi is and my garage where the camera will be. | 2021-10-07 | Some of mine are 50 feet, one is 20 feet and the other is 180 feet. They all work. The difference is your wifi. If it doesn’t reach out a wifi extender. That’ll make the signal stronger to reach the distances. | kasuperu | 2021-10-07 |
| What's the range of the wireless connection? There is about 100 feet between my house where the wifi is and my garage where the camera will be. | 2021-10-07 | Depending on how strong your wifi signal is and if it's going through many walls or if it's concrete.. Mine kinda worked but not reliably enough to count on it for any consistent monitoring so I had to get a hub even though it was Fiber optic high speed connection | Jenn | 2021-10-08 |
| Can you buy the base station separately? | 2022-03-18 | Amazon should be able to show what products they sell and you can also go to Wyze website to see their products. | RP | 2022-03-18 |
| Can you buy the base station separately? | 2022-03-18 | Great item | ravi | 2022-03-18 |
| Does it capture everything? Or it need motion ? I planning to put it in backyard as we dont have fence ? Do i need to pay for storage? | 2021-08-17 | You need to buy a extra from the dealer for storage | Michel | 2021-08-17 |
| Does it capture everything? Or it need motion ? I planning to put it in backyard as we dont have fence ? Do i need to pay for storage? | 2021-08-17 | The outdoor camera needs to detect motion to start recording. You should buy the outdoor starter kit as it includes the hub needed to connect to your wifi network. You do not pay for storage. | Gord W. | 2021-08-17 |
| Does it capture everything? Or it need motion ? I planning to put it in backyard as we dont have fence ? Do i need to pay for storage? | 2021-08-17 | Yep buy the extra storage. Mine is in the backyard, hoping to capture wildlife activity, but rarely goes off. And we have a lot of wildlife activity going on. It is tripped when one of us humans walks into the frame. I tried to mount above my garage to capture car break-ins at night, but the wifi is in the back of the house and the driveway is in the front, so the camera doesn't work when it's too far away from wifi. | C. MacDonald | 2021-08-17 |
| Does it capture everything? Or it need motion ? I planning to put it in backyard as we dont have fence ? Do i need to pay for storage? | 2021-08-17 | it wont capture everything if you need it as a stand alone security camera I would not recommend it, you can but a storage card and install it in the base unit | rob lawler | 2021-08-17 |
| Does it capture everything? Or it need motion ? I planning to put it in backyard as we dont have fence ? Do i need to pay for storage? | 2021-08-17 | No. It’s only motion… missing a lot, and if you have it on record mode for too long (3-8 hours)…battery is used up (recommend plugging in if you can set it up). Even in the mini list features I have to recharge 1-2 months…huge pain and so much trouble to get very long ladder out each time fir my set of 4 cams. And paid monthly or annual services are not available to Canada either. :( | TeriCiproVictim | 2021-08-17 |
| Est-ce qu’on peut voir les images de la caméra et utiliser l’audio sur un iPad ? | 2021-08-17 | oui, mais si c’était à refaire, je n’achèterais pas ce produit. Pour détection de personnes, il faut s’abonner. Donc, ce que je vois sur mes caméras, ce sont des moustiques ou des feuilles d’arbres qui bougent… | Client d'Amazon | 2021-08-18 |
| Est-ce qu’on peut voir les images de la caméra et utiliser l’audio sur un iPad ? | 2021-08-17 | Oui, c’est possible avec l’application Wyze. | Daniel Vendette | 2021-08-18 |
| Why can’t i find a base station for sale on amazon canada? do i need to buy this directly from wyze? | 2022-04-24 | Yes | J.W.McDonald | 2022-04-24 |
| Why can’t i find a base station for sale on amazon canada? do i need to buy this directly from wyze? | 2022-04-24 | Can only buy the starter bundle ( which includes camera and base station ) on the Canadian site. I don't think at this point Wyze US ships to Canada. | Keith Varey | 2022-04-24 |
| Why can’t i find a base station for sale on amazon canada? do i need to buy this directly from wyze? | 2022-04-24 | It may be a supply issue. Mine came from Amazon. | Libby Tardalo | 2022-04-24 |
| Is there an option for wiring power to the camera? | 2021-12-30 | If you mean to keep it continuously charged and fully powered, I guess you could keep it on the charging cord at all times, yes. But I don’t know if that’s a good idea or not. But absolutely you would use the charging cable/wire to charge the camera…. | Sydney G | 2022-02-16 |
| What is the maximum allowable distance from camera to base station? | 2021-07-24 | I believe it’s 6 feet. Mine is pretty far and works great. | CA | 2021-10-25 |
| They now charge a monthly fee for long time owners. | 2022-03-15 | Yes they do. About 1.99 per camera canadian dollars and sometimes packages for 4 or 6 cameras | ravi | 2022-03-18 |
| Est ce quelle peut fonctionner sans wifi? | 2022-03-11 | Oui | Anol | 2022-03-11 |
| Est ce quelle peut fonctionner sans wifi? | 2022-03-11 | Non | JF | 2022-03-11 |
| Est ce quelle peut fonctionner sans wifi? | 2022-03-11 | Non | Pierrot | 2022-03-11 |
| Est ce quelle peut fonctionner sans wifi? | 2022-03-11 | Non | Daniel Lapointe | 2022-03-11 |
| what is the distance it covers | 2021-05-18 | About 100 feet if pointed straight out | dean w. | 2021-08-27 |