| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Do i need to have a home base for this? will it work in minus 30 degree weather? From my iPhone will I get alerts and have live feed when not home | 2022-11-26 | E40 is stand alone camera which is working with app Eufy. On your phone I phone or Android. You don’t need any base Will work below -40 C. You can have more than one in your network they do connect to 2.4 GHz Wi-Fi. Hope this will help. | Peter | 2022-11-26 |
| Do i need to have a home base for this? will it work in minus 30 degree weather? From my iPhone will I get alerts and have live feed when not home | 2022-11-26 | It has all functions BUT it can not capture motion correctly. DO NOT waste your money. | laoqian | 2022-11-26 |
| Do i need to have a home base for this? will it work in minus 30 degree weather? From my iPhone will I get alerts and have live feed when not home | 2022-11-26 | No, you do not need a home base for this camera. It will work to watch video when connected via wifi. However, extended video viewing does drain the battery much faster. No idea if it works in minus 30 - however, in those temperatures, I'm sure battery life would be greatly reduced. | Veryily | 2022-11-26 |
| Do i need to have a home base for this? will it work in minus 30 degree weather? From my iPhone will I get alerts and have live feed when not home | 2022-11-26 | I just bought it so for the -30 I couldn't tell you but in my opinion it should be okay. You don’t need home base with the E40 and yes you will get alert on your Iphone. You will also be able to see all events on your iphone or if you prefer to watch live. The only negative point is that the battery really does not last the number of days announced due to frequent alerts (depending on the settings) but it is very easy to disassemble to recharge. The picture quality is very nice and clear. I recommend the product | MC | 2022-11-26 |
| Do i need to have a home base for this? will it work in minus 30 degree weather? From my iPhone will I get alerts and have live feed when not home | 2022-11-26 | No home base needed.Don’t know if it works in minus 30 weather I only got it this summer yes you will get alerts and you can monitor your home any time.The only drawback is that the battery life sucks unless mine is defective only lasts about 3 weeks and I think it will last less in the winter. So no 60 90 120 day battery on this baby | The mad hatter | 2022-11-28 |
| Do i need to have a home base for this? will it work in minus 30 degree weather? From my iPhone will I get alerts and have live feed when not home | 2022-11-26 | No, it is a standalone device and does not require the Homebase. The operating temperature range is -4°F to 122°F / -20°C to 50°C. Cams will automatically resume working normally once temperature becomes warmer and falls within the device’s operating temperature range. And when the device is well setup with normal network connection, you are able to receive notification when there is motion and also able to watch that. | AnkerDirect-CA | 2022-11-28 |
| I charged the battery for a couple hrs. and the blue light went out which means that it is fully charged. Why is it low after 1 week of use? | 2022-09-22 | Faulty battery possibly… mines lasted over a month, with me watching live a lot. | Jenn | 2022-09-22 |
| I charged the battery for a couple hrs. and the blue light went out which means that it is fully charged. Why is it low after 1 week of use? | 2022-09-22 | All depends on traffic in front of that camera | Peter | 2022-09-22 |
| I charged the battery for a couple hrs. and the blue light went out which means that it is fully charged. Why is it low after 1 week of use? | 2022-09-22 | Not suppose to do that , try to charge it again for 8.00 ,if it happens again RETURN IT | ADAM HANTAS | 2022-09-22 |
| I charged the battery for a couple hrs. and the blue light went out which means that it is fully charged. Why is it low after 1 week of use? | 2022-09-22 | Hi. My camera is in a small lobby where I live. The lobby is used about about 10 times a day maximum and my battery lasts 4-5 months (never 6 months) - but not bad at all. Check the settings in your camera as some settings use up more battery. Unless the area you use it is very busy and you’re getting a lot of notifications, the battery should last a lot longer. | Delia Saligari | 2022-09-22 |
| I charged the battery for a couple hrs. and the blue light went out which means that it is fully charged. Why is it low after 1 week of use? | 2022-09-22 | I don't remember how long my unit took to charge initially but it was quite a few hours. Mine lasted a couple of months before needing another charge. Do you have all the extra features enabled such as pets, face, peole, etc.? I don't know if that take more power or not. How many alerts are you getting per day? If it is in a high traffic area, it would send more alerts and messages. I would try it once more and, if it only lasts a week, I would return it. You can get optional power supplies but mine works great. | DS Conrad | 2022-09-22 |
| I charged the battery for a couple hrs. and the blue light went out which means that it is fully charged. Why is it low after 1 week of use? | 2022-09-22 | This has nothing to do with the blue light. Couple of hours not enough to charge. It takes many hours to charge. You can see the percentage charged on your app. | Ray Behroozian | 2022-09-23 |
| I charged the battery for a couple hrs. and the blue light went out which means that it is fully charged. Why is it low after 1 week of use? | 2022-09-22 | I don't know how much you use the camera how often you look at it and for how long you have the camera running but if you use the camera quite often and you sit there and look at the video with the camera on that uses up battery much quicker but I might be a question for the manufacturer rather than me I have mine plugged in continuously so it never runs out of power but not everybody can do that I hope this helps | Bill | 2022-09-23 |
| I charged the battery for a couple hrs. and the blue light went out which means that it is fully charged. Why is it low after 1 week of use? | 2022-09-22 | Please understand that for solocam, a fully charged camera can last for 4 months, with these usage scenarios: a. 68°F (20°C) temperature b. 10 motion detections per day and recorded for 30 seconds each time motion was detected. (Standby power consumption is included in the usage time.) Battery life varies and depends on the number of times motion is detected, recording time duration, and environmental temperatures. Also, here are some suggestions for you to better confirm if the battery condition is normal or not: -Turn down the sensitivity of the camera's detection: App>camera's name>Motion Detection>Detection Sensitivity -Set up an activity zone to reduce false triggers -Select the Optimal Battery Life Mode in camera settings: App>camera's name>power manager> optimal battery life | AnkerDirect-CA | 2022-09-23 |
| I charged the battery for a couple hrs. and the blue light went out which means that it is fully charged. Why is it low after 1 week of use? | 2022-09-22 | You probably have the recording time set too long, that uses the battery charge quicker. | Frank Walton | 2022-09-26 |
| Can I mount this camera behind the glass to record outside, what would be glare effect? Can I keep camera hooked to charger all time and record? | 2023-04-06 | Motion detection feature cannot work reliably when the camera is positioned behind glass or windows kindly note. Besides, considering the battery life and performance of the device, we don't recommend hardwire cam for continuous charging since it will have a certain negative effect on the battery, causing damage to the battery life and performance. | AnkerDirect-CA | 2023-04-06 |
| Can I mount this camera behind the glass to record outside, what would be glare effect? Can I keep camera hooked to charger all time and record? | 2023-04-06 | I don't see why you couldn't.. might be better to buy a indoor camera | Amazon Customer | 2023-04-06 |
| Can I mount this camera behind the glass to record outside, what would be glare effect? Can I keep camera hooked to charger all time and record? | 2023-04-06 | Never tried from behind a glass or window, but I think it shouldn’t be a problem. And yes you can plug it to charge continually. | Ray Behroozian | 2023-04-06 |
| Can I mount this camera behind the glass to record outside, what would be glare effect? Can I keep camera hooked to charger all time and record? | 2023-04-06 | Behind glass you won’t be able to use this camera at night. I put it into a glass cabinet to test it and all I could see when it was dark was glare. You could leave this camera plugged in if you had a power source nearby. Eufy brand I’ve been very happy with. I also have a YCC and a blink - this beats both by far | Delia Saligari | 2023-04-06 |
| Can I mount this camera behind the glass to record outside, what would be glare effect? Can I keep camera hooked to charger all time and record? | 2023-04-06 | You can keep it behind glass but at night the infrared light needs to be off otherwise all you will see are the LEDs reflecting in the glass. You can leave it plugged in (mine is plugged into a solar panel all the time). | KHN | 2023-04-06 |
| Can I mount this camera behind the glass to record outside, what would be glare effect? Can I keep camera hooked to charger all time and record? | 2023-04-06 | You can mount it behind glass but it will not record sound if it’s inside and I found that the picture quality was not as good . Battery life is usually good for almost 5 months depends on your settings. Yes you can keep it plugged in. | Gary | 2023-04-08 |
| Can I mount this camera behind the glass to record outside, what would be glare effect? Can I keep camera hooked to charger all time and record? | 2023-04-06 | You can mount it behind glass but it will not record sound if it’s inside and I found that the picture quality was not as good . Battery life is usually good for almost 5 months depends on your settings. Yes you can keep it plugged in. | Gary Peters | 2023-04-08 |
| Je veux l’essayé. Si j’aime est ce qu’il est possible d’avoir plusieurs eufycam e40 solocam a mon domicile? | 2022-11-08 | Oui, vous pouvez ajouter jusqu'à 30 à 50 caméras à votre compte, en fonction de l'état de votre réseau. | AnkerDirect-CA | 2022-11-10 |
| Is there a removable sd card right in the camera? | 2022-10-23 | There is built in memory - if you need to record further than what’s available, you can still sign up to have data available online for a fee. Mine records a full day of activity and the next morning it’s automatically cleared for the new days recordings. I have never explored if there is a way to change the memory setting as this is really all I need. You get notified at any activity and I normally view what’s happening at that time. If there is a clip you wish to keep, it’s easily saved to your smart phone. I own 2 other types of security cameras. One is an YCC365 Plus and the other is an indoor Blink. Eufy by far is better and easier to use and I would not buy another brand after trying it. I have one wired camera and one wireless solo camera - they both work with the app flawlessly. My Blink periodically says ‘unavailable’ for no apparent reason and the YCC disconnects itself from time to time - both defeating the purpose of a security cam. The Eufy’s have never had those issues. | Delia Saligari | 2022-10-23 |
| Is there a removable sd card right in the camera? | 2022-10-23 | This cam has built-in storage and does not support SD card. | AnkerDirect-CA | 2022-10-24 |
| Is there a removable sd card right in the camera? | 2022-10-23 | No, there’s no card. The footage goes to your phone and you can save it if you want. I really like this camera | Joyce | 2022-10-24 |
| Will this work with Homebase 3? | 2022-12-13 | No it doesn’t no t compatible with a base but beware the battery life is not as described 3 weeks max | The mad hatter | 2022-12-13 |
| Will this work with Homebase 3? | 2022-12-13 | No this is a standalone product | Amazon Customer | 2022-12-13 |
| Will this work with Homebase 3? | 2022-12-13 | Yes, this is expected to enable by the end of this year:) | AnkerDirect-CA | 2022-12-14 |
| What's the difference with another product "eufy security, eufycam 2c pro wireless home security add-on camera"? | 2022-11-25 | Don't know i didn't look at anything else watched a few reviews and bought it. The solar is unique maybe and the app is free easy to hook up. | Amazon Customer | 2022-11-25 |
| What's the difference with another product "eufy security, eufycam 2c pro wireless home security add-on camera"? | 2022-11-25 | solocam is standalone device and could not work as eufycam to add to the Homebase. And it has built-in storage while the eufycam stores the record in Homebase. The battery life of them also varies. | AnkerDirect-CA | 2022-11-25 |
| What's the difference with another product "eufy security, eufycam 2c pro wireless home security add-on camera"? | 2022-11-25 | Hi the E-40 is a standalone camera which means you do not need a base like you need for the Pro I have the E-40 connected to my base because I have several cameras on the property but you don't need to with this one you can connect up to it with your smartphone without having a base | Bill | 2022-11-25 |
| What's the difference with another product "eufy security, eufycam 2c pro wireless home security add-on camera"? | 2022-11-25 | The solo cam’s don’t need the hub. I have tried several different cameras brands. Eufy by far is the best. I like the solocam wireless where there is no power plug nearly. If I have a power plug nearby, I’ll go for the wired camera. Love them both but I prefer not to have a hub. | Delia Saligari | 2022-11-25 |
| What's the difference with another product "eufy security, eufycam 2c pro wireless home security add-on camera"? | 2022-11-25 | The eufycam 2C pro add-on pairs with a Eufy HomeKit that you would need to already own. The SoloCam E40 does not utilize a HomeKit and works independently. | Amazon Customer | 2022-12-02 |
| Can this unit work without Wi-Fi? | 2023-03-27 | I don’t think so | ADAM HANTAS | 2023-03-27 |
| Can this unit work without Wi-Fi? | 2023-03-27 | No I believe you need Wifi for this camera to function | George M. | 2023-03-27 |
| Can this unit work without Wi-Fi? | 2023-03-27 | It needs Wifi | Frank Walton | 2023-03-27 |
| Can this unit work without Wi-Fi? | 2023-03-27 | I think it still can sense and capture videos when Wi-Fi is down. But you do need Wi-Fi to get the notifications, it doesn't have wired option | Jun Cao | 2023-03-27 |
| Can this unit work without Wi-Fi? | 2023-03-27 | No. | AnkerDirect-CA | 2023-03-28 |
| Can this unit work without Wi-Fi? | 2023-03-27 | It needs Wi-Fi to communicate with your cellphone so that you can monitor your home. | Greg | 2023-03-29 |
| does this support onvif? | 2023-05-24 | No, it doesn't. | AnkerDirect-CA | 2023-05-25 |
| Est ce que il es nécessaire d'avoir une connexion internet? | 2023-04-25 | OUI | Serge Belhumeur | 2023-04-25 |
| Est ce que il es nécessaire d'avoir une connexion internet? | 2023-04-25 | Oui mais c’est les meilleurs cameras | Lyne Gaulin | 2023-04-25 |
| Est ce que il es nécessaire d'avoir une connexion internet? | 2023-04-25 | L'enregistrement des vidéos de surveillance se fait sans internet. Mais pour recevoir les notifications et consulter vos vidéos, ca prend internet wifi | Zackary | 2023-04-25 |
| Est ce que il es nécessaire d'avoir une connexion internet? | 2023-04-25 | Oui, tu telecharge leur application et tu suis les instructions pour connecter ton téléphone à la caméra, comme ça tu peux recevoir les alarme ou regarder en direct ce que la caméra voit même si tu es ailleurs. | Cracker | 2023-04-26 |
| Est ce que il es nécessaire d'avoir une connexion internet? | 2023-04-25 | Oui, il a besoin d'une connexion Internet. | AnkerDirect-CA | 2023-04-26 |
| Does this need a subscription?? | 2023-04-16 | No you do not. Video storage is done on the base station | Cambo | 2023-04-16 |
| Does this need a subscription?? | 2023-04-16 | No | Amazon Customer | 2023-04-16 |
| Does this need a subscription?? | 2023-04-16 | No no subscription is needed | Amazon Customer | 2023-04-17 |
| Does this need a subscription?? | 2023-04-16 | No | Ray Behroozian | 2023-04-17 |
| Does this need a subscription?? | 2023-04-16 | No it does not , just needs a good wifi connection | Gary | 2023-04-17 |
| Does this need a subscription?? | 2023-04-16 | No no prescription needed. I have 5 of these cameras on my place no monthly fees whatsoever. | Bill | 2023-04-17 |
| Does this need a subscription?? | 2023-04-16 | No subscription required!! | Amazon Customer | 2023-04-17 |
| Does this need a subscription?? | 2023-04-16 | No, no wiring either, just charge it about 4 times a year | Joyce | 2023-04-17 |
| Does this need a subscription?? | 2023-04-16 | No. We have 4 cameras plus the eufy doorbell. No subscription at all. | Amazon Customer | 2023-04-17 |
| Does this need a subscription?? | 2023-04-16 | No, it supports local storage and has no other subscription fee. | AnkerDirect-CA | 2023-04-17 |
| Does this need a subscription?? | 2023-04-16 | No, I bought it from Amazon | Greg | 2023-04-18 |
| Is there a specific type of solar panel that should be used with this model? | 2022-09-15 | yes only those panels made for Eufy E 40 | Peter | 2022-09-15 |
| Is there a specific type of solar panel that should be used with this model? | 2022-09-15 | We just charged them and installed them. The get recharged every 5 or 6 months. We didn't ise a solr panel | Amazon Customer | 2022-09-15 |
| Is there a specific type of solar panel that should be used with this model? | 2022-09-15 | There is a eufy one that works very well. It’s kept both of my outdoor cameras charge to 100% since spring. Not sure how they will hold up in the winter. | KHN | 2022-09-15 |
| Is there a specific type of solar panel that should be used with this model? | 2022-09-15 | Does not need one | Frank Walton | 2022-09-15 |
| Is there a specific type of solar panel that should be used with this model? | 2022-09-15 | No specific one, I recommend mid size one so it can charge enough. | Ray Behroozian | 2022-09-15 |
| Is there a specific type of solar panel that should be used with this model? | 2022-09-15 | This has to be plugged into usb power | Delia Saligari | 2022-09-15 |
| Is there a specific type of solar panel that should be used with this model? | 2022-09-15 | The solar panel we now sell could work with the cam together:) | AnkerDirect-CA | 2022-09-16 |
| Can it be taped mounted? | 2022-11-11 | I imagine you could with strong tape but I don't know how long it would last in the weather. | Amazon Customer | 2022-11-11 |
| Can it be taped mounted? | 2022-11-11 | Yes sir | HOPETRA | 2022-11-11 |
| Can it be taped mounted? | 2022-11-11 | It might be able to be attached with double sided tape but I would wonder if it would hold during inclement weather. If you use the screws, the base stays where you mounted it and the camera simply unscrews from the base to be taken in for recharging. It is a great little unit. You can try the tape first but be ready to use the two small screws for mounting. | DS Conrad | 2022-11-11 |
| Can it be taped mounted? | 2022-11-11 | You may do it, but originally it comes with screws. | Ray Behroozian | 2022-11-11 |
| Can it be taped mounted? | 2022-11-11 | I doubt it. Not sure how you would charge it if it’s tape mounted. | Jenn | 2022-11-11 |
| Can it be taped mounted? | 2022-11-11 | I would say no camera to heavy. The camera would fall off eventually gravity would take it down. | Bill | 2022-11-11 |
| Can it be taped mounted? | 2022-11-11 | Not suggested, it would be easy to fall off if so and cause damage. | AnkerDirect-CA | 2022-11-14 |
| Can it be taped mounted? | 2022-11-11 | It is lightweight, I think it will work if you use multi layers of strong tapes | Jun Cao | 2022-11-18 |
| How can I prevent it from being stolen or removed with the footage? | 2022-09-21 | Just set it up high enough so it's unreachable. The footage is stored in your app so it won't be lost. | KW | 2022-09-21 |
| How can I prevent it from being stolen or removed with the footage? | 2022-09-21 | the footage will be on your phone, so you'll have that. I have to have a step ladder to get to my camera. There's no way to stop a determined person from stealing this (with a step ladder - lol). I love mine. | Joyce | 2022-09-21 |
| How can I prevent it from being stolen or removed with the footage? | 2022-09-21 | You can't. Best option is to mount it higher up with a ladder. | Mr B. | 2022-09-22 |
| How can I prevent it from being stolen or removed with the footage? | 2022-09-21 | The installation of our cam is firm and secure, it is not a simple reach and take down. We have an APP named eufySecurity. The free EufySecurity app helps you to keep an eye on your doorbell anywhere you have an Internet connection. Once a thief enters the field of the camera, you will receive a notification on your device. You can view the event and take necessary actions. | AnkerDirect-CA | 2022-09-22 |
| Can I link different Eufy cameras to this? I would like to monitor three sides of my fifth wheel and also inside. | 2023-03-25 | You can have any eufy product in one app and control everything. | Ray Behroozian | 2023-03-25 |
| Can I link different Eufy cameras to this? I would like to monitor three sides of my fifth wheel and also inside. | 2023-03-25 | I bought 3 to put at my Dad's front and back doors and his driveway. He can check all 3 on his phone and he gets an alert as well if someone is around. | Amazon Customer | 2023-03-25 |
| Can I link different Eufy cameras to this? I would like to monitor three sides of my fifth wheel and also inside. | 2023-03-25 | As far. As? I know No you cannot. You? Have to have a base. I have 5 cameras all connected to the base. I think you can buy a base separately and connect all your cameras up to it. | Bill | 2023-03-25 |
| Can I link different Eufy cameras to this? I would like to monitor three sides of my fifth wheel and also inside. | 2023-03-25 | Unfortunately not, however you could have different cameras using the Eufy app | Amazon Customer | 2023-03-25 |
| Can I link different Eufy cameras to this? I would like to monitor three sides of my fifth wheel and also inside. | 2023-03-25 | Yes you can as long as it’s part of the same company and has a good wifi signal. | Gary Peters | 2023-03-25 |
| Can I link different Eufy cameras to this? I would like to monitor three sides of my fifth wheel and also inside. | 2023-03-25 | yes you can | Amazon Customer | 2023-03-25 |
| Can I link different Eufy cameras to this? I would like to monitor three sides of my fifth wheel and also inside. | 2023-03-25 | Yes you can as long as it’s part of the same company and has a good wifi signal. | Gary | 2023-03-25 |
| Can I link different Eufy cameras to this? I would like to monitor three sides of my fifth wheel and also inside. | 2023-03-25 | You can add different Eufy cameras to your current eufy account for three sides of your fifth wheel, but this cam cannot link with other cameras in the app. | AnkerDirect-CA | 2023-03-25 |
| Can I link different Eufy cameras to this? I would like to monitor three sides of my fifth wheel and also inside. | 2023-03-25 | I have one plug in camera inside my home and one wireless outside my home. Both cameras will show up as different ‘areas’ in the app - so yes is the answer. I really like the eufy cameras. Way better than my blink and other Chinese brand cameras. | Delia Saligari | 2023-03-25 |
| Can I link different Eufy cameras to this? I would like to monitor three sides of my fifth wheel and also inside. | 2023-03-25 | Well if they are solo cameras and don’t need a base then yes you can.Otherwise some of them need a base and the base has to be connected to your network if I am not mistaken | The mad hatter | 2023-03-26 |
| ca indique 2 mois de stockage et 8Go. que se passe t-il apres les 2 mois ou si on depasse les 8Go. Faut-il payer apres 2 mois?? | 2022-10-17 | le stockage est interne comme une carte micro SD, tu peux effacer ce que tu veux quand tu veux et même formater. C'est ce que je fais donc pas de soucis pour le 2 mois et je recharge la caméra aux 3 mois environ, mais ça peut varier selon le nombre de déclenchement | Cracker | 2022-10-17 |
| ca indique 2 mois de stockage et 8Go. que se passe t-il apres les 2 mois ou si on depasse les 8Go. Faut-il payer apres 2 mois?? | 2022-10-17 | Non c'est l'espace qui contient t'as juste à effacer les données c'est pour l'espace comme votre ordinateur | Jean pierre | 2022-10-17 |
| ca indique 2 mois de stockage et 8Go. que se passe t-il apres les 2 mois ou si on depasse les 8Go. Faut-il payer apres 2 mois?? | 2022-10-17 | Aucun abonnement, rien à payer, les anciennes videos seront remplacer par les nouvelles si on les efface pas. | Veronica Soltan | 2022-10-17 |
| ca indique 2 mois de stockage et 8Go. que se passe t-il apres les 2 mois ou si on depasse les 8Go. Faut-il payer apres 2 mois?? | 2022-10-17 | C est la capacité du système, après deux mois c est le premier jour qui s efface, 8gig c est la carte qu’elle peut accepter comme capacité. | Mustang fan… | 2022-10-17 |
| ca indique 2 mois de stockage et 8Go. que se passe t-il apres les 2 mois ou si on depasse les 8Go. Faut-il payer apres 2 mois?? | 2022-10-17 | Il se stock quand même mais il disparaisse après quelques temps mais si j’en ai que je veux garder qui sont importantes et bien je l’es transfère sur mes photos vidéo. | Lyne Gaulin | 2022-10-17 |
| ca indique 2 mois de stockage et 8Go. que se passe t-il apres les 2 mois ou si on depasse les 8Go. Faut-il payer apres 2 mois?? | 2022-10-17 | Les clips les plus anciens seront écrasés par les nouveaux événements en boucle lorsque l'espace de stockage sera plein. Et il n'y a pas de frais pour le stockage local, soyez assuré. | AnkerDirect-CA | 2022-10-18 |
| ca indique 2 mois de stockage et 8Go. que se passe t-il apres les 2 mois ou si on depasse les 8Go. Faut-il payer apres 2 mois?? | 2022-10-17 | Je n'ai pas vécu cette situation, car je supprime les vidéos qui ne me sont plus utiles. Tout est gratuit jusqu'à maintenant et je sui très satisfaite. | Nathalie | 2022-10-22 |