| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can I use more than one camera on the app at the same time? | 2022-08-08 | Sure you can, I have my home with 7 cameras and my business with 5 on the same app | Michael Hentschel | 2022-08-08 |
| Can I use more than one camera on the app at the same time? | 2022-08-08 | You are able to add all these cams to the single eufySecurity app for working, but it just does not support streaming live view at the same time on the same page. | AnkerDirect | 2022-08-09 |
| Does this camera support IOS | 2022-04-16 | yes it does | ambreen | 2022-04-16 |
| Does this camera support IOS | 2022-04-16 | Yes | AnkerDirect-CA | 2022-04-17 |
| Does this camera support IOS | 2022-04-16 | This camera can be used with the eufy app which supports iOS, however this camera does not support HomeKit. | Moi Même | 2022-04-17 |
| Is it compatible with eufy solar panel charging? | 2022-11-15 | No it is not. You need to charge it the usb cable provided. | JS | 2022-11-16 |
| Is it compatible with eufy solar panel charging? | 2022-11-15 | Yes, they are compatible. | AnkerDirect-CA | 2022-11-16 |
| Does this include mountain bracket ? I see one review that this does not have mountain bracket. Please confirm | 2022-08-08 | Ours did | TERRY CLOSE | 2022-08-08 |
| Does this include mountain bracket ? I see one review that this does not have mountain bracket. Please confirm | 2022-08-08 | The cam package would include an outdoor mount for installation. | AnkerDirect | 2022-08-09 |
| Does this camera shine a light when you motion sensor is on? Or is there a trigger light button? | 2022-07-18 | This camera has auto night vision it does not have a spot light or flood light Night vision works very well. Hope this helps Alex | Alex G. | 2022-07-18 |
| Does this camera shine a light when you motion sensor is on? Or is there a trigger light button? | 2022-07-18 | no .it does shine a light | ambreen | 2022-07-18 |
| Does this camera shine a light when you motion sensor is on? Or is there a trigger light button? | 2022-07-18 | No light | Stenope | 2022-07-19 |
| Will this camera continue to function in Canadian winter temperatures (-50C)? | 2022-03-16 | Not sure where it is minus 50, but it was fine in edmonton for a 3wk stretch of -30 | Jeffrey C Grimson | 2022-03-16 |
| Will this camera continue to function in Canadian winter temperatures (-50C)? | 2022-03-16 | No. -30 it stops or so | keegan | 2022-03-16 |
| What are the minimum and maximum temperature ratings for these cameras? | 2022-08-08 | Well, we have up to -30 Celsius in the winter time. As long as the camera is not sitting on a pole without any walls around they are working just fine | Michael Hentschel | 2022-08-08 |
| What are the minimum and maximum temperature ratings for these cameras? | 2022-08-08 | The operating temperature range for solocam is -4°F to 122°F / -20°C to 50°C due to the built-in lithium-ion battery. | AnkerDirect | 2022-08-09 |
| Is there any Eufy outdoor cam is wired and can use homebase? | 2023-04-09 | Currently, there is no outdoor cam that is wired and compatible with the Homebase. | AnkerDirect-CA | 2023-04-10 |
| How long does it take to charge the battery? | 2022-08-08 | more thañ 12 hr | ambreen | 2022-08-08 |
| How long does it take to charge the battery? | 2022-08-08 | It takes about 4-5 hours to fully charge your SoloCam with the provided micro USB charging cable. | AnkerDirect | 2022-08-09 |
| My biggest concern is about the lagging between motion detection and notification. One of the reasons we returned our Blink. Can anyone comment about? | 2022-11-24 | Please reach out to us for further assistance. There are 3 easy "please reach out to us for further assistance. There are 3 easy ways to get ahold of us: 1. Writing to the email address in your product's user manual. 2. Searching for our customer support online 3. Reaching out through Amazon messenger"ways to get ahold of us: | AnkerDirect-CA | 2022-11-24 |
| My biggest concern is about the lagging between motion detection and notification. One of the reasons we returned our Blink. Can anyone comment about? | 2022-11-24 | From my experience the lag is insignificant. But my cameras are indoors with close proximity to the router. | MJWLondon | 2022-11-24 |
| My biggest concern is about the lagging between motion detection and notification. One of the reasons we returned our Blink. Can anyone comment about? | 2022-11-24 | I have both blink and E20 camera and I can say the eufy notifications are much quicker. I’d say between 3-5 seconds after motion detection is caught you get a notification | Darshan | 2022-11-24 |
| Can I use a 128GB micro for storage? | 2022-04-07 | We are sorry that you can't use a 128GB micro for storage. | AnkerDirect-CA | 2022-04-07 |
| Can I use a 128GB micro for storage? | 2022-04-07 | No you can’t. It don’t have a Sd card slot at all. It has a built in internal 8gb memory which is plenty. | Richard Hollett | 2022-04-07 |
| Can I use a 128GB micro for storage? | 2022-04-07 | The 8g storage is pre-installed, so you can’t insert new HW in it. | Jun | 2022-04-07 |