| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Will this camera connect to the wifi wirelessly? | 2023-03-24 | Yes it will. Mine is connected 85 feet away from the router and it works great. You need an electrical outlets for power. | Richard | 2023-03-24 |
| Will this camera connect to the wifi wirelessly? | 2023-03-24 | Yes. But I had to install a wifi booster. | Mechanic | 2023-03-24 |
| Will this camera connect to the wifi wirelessly? | 2023-03-24 | Yes | Jenevee Perez | 2023-03-25 |
| Will this camera connect to the wifi wirelessly? | 2023-03-24 | Yes | ROCKY | 2023-03-25 |
| Will this camera connect to the wifi wirelessly? | 2023-03-24 | yes it will | Amazon Customer | 2023-03-25 |
| Will this camera connect to the wifi wirelessly? | 2023-03-24 | Yes it connects wirelessly to the internet, but does require electricity to plug the camera into the power | Jim Ellis | 2023-03-25 |
| Will this camera connect to the wifi wirelessly? | 2023-03-24 | you betcha !! yes!! affirmative!! | Badger Bob | 2023-03-27 |
| Will this camera connect to the wifi wirelessly? | 2023-03-24 | Hello. Yes. This outdoor security camera supports wifi connection. | ReolinkDirect | 2023-03-28 |
| Does this camera have a usb cable (for charging) as i plan to use it in a country with a different voltage. | 2022-12-05 | The one I have is 120volt , and is not a USB adapter | Amazon Customer | 2022-12-05 |
| Does this camera have a usb cable (for charging) as i plan to use it in a country with a different voltage. | 2022-12-05 | No. It has a proprietary power cable and you don’t charge this camera since it has no internal battery. | Perlova | 2022-12-05 |
| Does this camera have a usb cable (for charging) as i plan to use it in a country with a different voltage. | 2022-12-05 | No the Lumus model doesn't operate on battery it works with a 5 volts DC adaptor. You should use the Argus 2E model wich can be recharged with a usb cable or a regular wireless telephone 5 volts charger. Also a solar panel sold by the same company can be hooked to this model and never bother about recharging. | VE2SPY | 2022-12-05 |
| Does this camera have a usb cable (for charging) as i plan to use it in a country with a different voltage. | 2022-12-05 | No. It has to be plugged in to work. | Mechanic | 2022-12-05 |
| Does this camera have a usb cable (for charging) as i plan to use it in a country with a different voltage. | 2022-12-05 | I haven’t use the battery operated one. | ROCKY | 2022-12-05 |
| Does this camera have a usb cable (for charging) as i plan to use it in a country with a different voltage. | 2022-12-05 | Hello. Yes, there is an unremovable USB cable in the back of this Outdoor Home Security Camera. And we will also include one US-type DC 5V 1A Power Adapter for this camera, whose input voltage of the Reolink DC Power adapter is 100~240V. You may need to use the converter adapter if uses in a different country. | ReolinkDirect | 2022-12-06 |
| What happens when SD card gets full, do you need to manually "Format" card? | 2023-06-05 | Have yet to find out, not filled yet, but I suspect it will be required to be reformatted | Jim Ellis | 2023-06-05 |
| What happens when SD card gets full, do you need to manually "Format" card? | 2023-06-05 | I think you can save it to your files and reuse it. | Mechanic | 2023-06-05 |
| What happens when SD card gets full, do you need to manually "Format" card? | 2023-06-05 | There is option on your security camera that allows you to clear data . As that is what I have done haven’t changed the SD yet and it works great. If there is something that was recorded and you need to keep your camera gives you option to keep that clip. Thank you and enjoy | Carla | 2023-06-05 |
| What happens when SD card gets full, do you need to manually "Format" card? | 2023-06-05 | NO..it rewrites over old data.. | Badger Bob | 2023-06-05 |
| What happens when SD card gets full, do you need to manually "Format" card? | 2023-06-05 | No , it overwrites | Amazon Customer | 2023-06-05 |
| What happens when SD card gets full, do you need to manually "Format" card? | 2023-06-05 | It will right over its self when full. | littletoy | 2023-06-05 |
| What happens when SD card gets full, do you need to manually "Format" card? | 2023-06-05 | Hello, you could format the SD card manually, and you also can set up the overwrite function for the camera, refer to the below instruction. With the overwrite function, the camera can keep recording new videos to overwrite old ones. https://support.reolink.com/hc/en-us/articles/360009524973-How-to-Check-Format-Micro-SD-Card-via-Reolink-App/ https://support.reolink.com/hc/en-us/articles/900000628503-How-to-Set-up-the-Micro-SD-Card-to-Overwrite-via-Reolink-App/ | ReolinkDirect | 2023-06-05 |
| What happens when SD card gets full, do you need to manually "Format" card? | 2023-06-05 | No it will overwrite. | OutBackJack | 2023-06-05 |
| What happens when SD card gets full, do you need to manually "Format" card? | 2023-06-05 | No. The oldest files are overwritten and the camera continues recording new files continuously. | Perlova | 2023-06-05 |
| What happens when SD card gets full, do you need to manually "Format" card? | 2023-06-05 | the setting in software allows you to record on a loop so it will overwrite after X days depending on size of card | michael | 2023-06-06 |
| Why the connection to router keep failing? | 2023-01-05 | I don’t know, I don’t have that issue | Jim Ellis | 2023-01-05 |
| Why the connection to router keep failing? | 2023-01-05 | I have the same problem. Customer service is a joke. Sorry. | Mechanic | 2023-01-05 |
| Why the connection to router keep failing? | 2023-01-05 | Try turning the 5Hz channel off your router. The camera will connect to 2.4 and not 5. You can do this by going into the router settings and disabling 5 channel. Get the camera to connect and enable the 5Hz channel again | Kal O. | 2023-01-05 |
| Why the connection to router keep failing? | 2023-01-05 | Never had an issue, make sure its a 2.4ghz wireless connection and not 5ghz, are you having issues after setup or during? | michael | 2023-01-05 |
| Why the connection to router keep failing? | 2023-01-05 | The signal from the router is too weak due to distance, interference (pets people movement) Antennae placement on router should be vertical. Any obstacle between the router and the camera eg: Walls, trees fences etc. To check signal strength. download an ap: WiFi Analyser. | Jim D. | 2023-01-05 |
| Why the connection to router keep failing? | 2023-01-05 | May be an issue with your router. I have two of these cameras that never disconnect. Or you have a faulty camera. Send back and get another. | Perlova | 2023-01-05 |
| Why the connection to router keep failing? | 2023-01-05 | Hello. Please move the camera closer to your router and connect the camera to your 2.4Ghz wifi to try again. If still can't work, please contact us via Amazon message for further assistance. | ReolinkDirect | 2023-01-07 |
| Can this live stream to a TV somehow uninterrupted, ie, like a security monitoring station? If so what else do i need to buy? | 2023-02-10 | Not in the app. You can view in the app you can cast to your screen if your smart TV permits it. | The Rating Guy | 2023-02-10 |
| Can this live stream to a TV somehow uninterrupted, ie, like a security monitoring station? If so what else do i need to buy? | 2023-02-10 | Hello. The camera does not support connecting to a TV. You can directly use the Reolink mobile APP or computer client to preview the camera 24/7. If you have any concerns, please contact us by Amazon message:https://www.amazon.ca/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-02-11 |
| I used to get notified when there was motion but now I don't. Anybody else have this problem? | 2022-10-27 | Sorry to hear that. Please kindly make sure the camera's network is stable and good, and also please kindly enable Siren on reolink app and wave your hands in front of the lens to check if the PIR sensor still works properly. If not, to better check and help you with this, please kindly contact us via Amazon message. | ReolinkDirect | 2022-10-27 |
| can you watch live your home through this and can you hear conversations going on in your home? | 2023-03-03 | Yes, you also have 2 way talk option. | GL | 2023-03-03 |
| can you watch live your home through this and can you hear conversations going on in your home? | 2023-03-03 | Yes | Amazon Customer | 2023-03-03 |
| can you watch live your home through this and can you hear conversations going on in your home? | 2023-03-03 | Hello. Yes, this outdoor wifi camera outdoor supports Livestream with audio and record audio. It also supports a 2-Way Audio feature so you can talk to the person through the camera. | ReolinkDirect | 2023-03-05 |
| can you watch live your home through this and can you hear conversations going on in your home? | 2023-03-03 | Yes you can | Richard | 2023-03-06 |
| Can you use 3m tape to secure it the ceiling/roof, or do you have to use screws? | 2022-09-06 | I would not use 3M tape as depending on weather (humid or cold) the tape may not hold the camera up as it is heavy. | Kal O. | 2022-09-06 |
| Can you use 3m tape to secure it the ceiling/roof, or do you have to use screws? | 2022-09-06 | Hello. It is recommended to use screws to install the Outdoor Home Security Camera Lumus. Tape may not be enough to hold it in place. Refer to: https://support.reolink.com/hc/en-us/articles/900000651486 | ReolinkDirect | 2022-09-09 |
| How many days can 128gb of 24/7 recording take? | 2023-03-02 | I really don’t know, I have set for low sensitivity, (do it want snow/rain being recorded)it has been in use for approx. 5 months,and still recording . | Jim Ellis | 2023-03-02 |
| How many days can 128gb of 24/7 recording take? | 2023-03-02 | Hello. The bitrate affects video quality and recording file size. In general, the higher the bitrate, the better the image and audio quality and the larger the file size. Here is the relationship between SD card capacity, bitrate, and recording time: by 128GB SD card, with a bitrate of 2048 kbps(default), this camera can record for 194.2 hours. For more details, you can refer to the link below. https://support.reolink.com/hc/en-us/articles/360007011633 | ReolinkDirect | 2023-03-02 |
| How many days can 128gb of 24/7 recording take? | 2023-03-02 | Had mine on for 3 months now. Used 32 GB do far. | Mechanic | 2023-03-02 |
| How many days can 128gb of 24/7 recording take? | 2023-03-02 | I had my card in for a good three four months but at any time you can reset and it clears everything off. If there is something I need I record it or take screenshots then I don’t loose anything hopefully this helps you and answer your questions thank you | Carla | 2023-03-03 |
| How many days can 128gb of 24/7 recording take? | 2023-03-02 | It depends on the location of the camera and number of motion detection is trigger to consume memory from the card , on an average about 2 to 3 months. Hope this help to answer your question. | ROCKY | 2023-03-04 |
| how to connect this wifi camera to Reolink NVR? | 2023-06-14 | Follow the steps You scan the QR code and it directs you the rest of the way it was easy Good luck | Carla | 2023-06-15 |
| how to connect this wifi camera to Reolink NVR? | 2023-06-14 | Hello. Please refer to the article for adding WIFI cameras to a Reolink POE NVR: https://support.reolink.com/hc/en-us/articles/900004614403-How-to-Add-Reolink-Cameras-to-Reolink-PoE-NVR-New-UI-/ | ReolinkDirect | 2023-06-15 |
| How many spotlights does the Lumus have? | 2023-02-07 | 1 | Amazon Customer | 2023-02-09 |
| How many spotlights does the Lumus have? | 2023-02-07 | Hello. This wifi outdoor security camera Lumus will include one 6500K180lm spotlight, and a starlight CMOS sensor, which delivers full-color videos after sundown. You can see more valuable details to identify people, vehicles, and more objects around the clock. | ReolinkDirect | 2023-02-09 |
| Do u need to drill holes to screw this somewhere to install I need like magnetic install donf want. To. drill hoes in our condo | 2022-11-05 | It comes with a screw type mount but you could probably stick it up with some good mounting tape like what is used on automotive molding. | Marion Purwins | 2022-11-05 |
| Do u need to drill holes to screw this somewhere to install I need like magnetic install donf want. To. drill hoes in our condo | 2022-11-05 | double sided tape?? dependng on wall surface?? | Badger Bob | 2022-11-05 |
| Do u need to drill holes to screw this somewhere to install I need like magnetic install donf want. To. drill hoes in our condo | 2022-11-05 | Try a good double sided tape. | Mechanic | 2022-11-05 |
| Do u need to drill holes to screw this somewhere to install I need like magnetic install donf want. To. drill hoes in our condo | 2022-11-05 | you have to drill two holes... | ROCKY | 2022-11-05 |
| Do u need to drill holes to screw this somewhere to install I need like magnetic install donf want. To. drill hoes in our condo | 2022-11-05 | The base needs to be firmly attached to a surface. The camera magnetically attaches to the base for easy removal to charge the battery or recover the sim card. Instead of screwing the base to a surface, you can use heavy duty double sides tape, like the gorilla brand. | Kworx | 2022-11-05 |
| Do u need to drill holes to screw this somewhere to install I need like magnetic install donf want. To. drill hoes in our condo | 2022-11-05 | yes. the base requires screws to hold in place or heavy duty double sided tape. | Amazon Customer | 2022-11-05 |
| Do u need to drill holes to screw this somewhere to install I need like magnetic install donf want. To. drill hoes in our condo | 2022-11-05 | Yes, drilling holes is the preferred way of permanent mounting. But you can get creative and use zip ties or even glue a strong magnet to the mounting plate if you have a metallic surface to attach it to. | Perlova | 2022-11-05 |
| Do u need to drill holes to screw this somewhere to install I need like magnetic install donf want. To. drill hoes in our condo | 2022-11-05 | Hello. Sorry that Lumus camera has no magnectic bracket. If you would need a camera that can be installed with a Reolink magnetic bracket, reolink battery camera Argus 3, Argus 3 pro and Argus 2E are highly recommened. Feel free to contact us via Amazon message if we could be of further assisstance. | ReolinkDirect | 2022-11-06 |
| Do u need to drill holes to screw this somewhere to install I need like magnetic install donf want. To. drill hoes in our condo | 2022-11-05 | I have this cam… I would recommend using screws. Double sided tape wouldn’t hold for long and a magnet would be held with double sided tape so it wouldn’t last long.. | Jerry | 2022-11-06 |
| Can you tell me how many cameras you can use with software. I probley need six at lest six | 2022-11-18 | I have 11 and it works great. Some are POEs and others wifi. | Richard | 2022-11-18 |
| Can you tell me how many cameras you can use with software. I probley need six at lest six | 2022-11-18 | the reolink software can display up to 30 cameras, I used up to 8 cameras all on one screen or can split them up the software is excellent, alarms, records etc, emails clips | Amazon Customer | 2022-11-18 |
| Can you tell me how many cameras you can use with software. I probley need six at lest six | 2022-11-18 | I am not sure but I have five connected | wayne | 2022-11-18 |
| Can you tell me how many cameras you can use with software. I probley need six at lest six | 2022-11-18 | Hello. We can add as many Reolink cameras to the Reolink app and Reolink PC client as needed. So you can control six or more cameras on the same software, don't worry. | ReolinkDirect | 2022-11-19 |
| Can you tell me how many cameras you can use with software. I probley need six at lest six | 2022-11-18 | I have 3, it can take about 8 base upon the frames setup | ROCKY | 2022-11-19 |
| It is not compatible with any SD card | 2023-02-04 | I put a SanDisk ultra 128 gb in mine | Mechanic | 2023-02-04 |
| It is not compatible with any SD card | 2023-02-04 | We have a SD card in ours , no issues, only issue we have that the camera does not pick up internet periodically, | Amazon Customer | 2023-02-04 |
| It is not compatible with any SD card | 2023-02-04 | You need the small sod card | Jim Ellis | 2023-02-04 |
| It is not compatible with any SD card | 2023-02-04 | think any should work?? | Badger Bob | 2023-02-04 |
| It is not compatible with any SD card | 2023-02-04 | No. Not all. Only one type specific to recording, Amazon usually offer it with the package | ROCKY | 2023-02-04 |
| It is not compatible with any SD card | 2023-02-04 | micro SD card | littletoy | 2023-02-04 |
| It is not compatible with any SD card | 2023-02-04 | Hello. Reolink cameras support micro SD cards of SDHC or SDXC. And the read and write speed is Class 10 or above / ≥26Mbps, the format is FAT32. You can choose Micro SD cards up to 128GB for this camera. If the SD cards cannot be detected by the camera, please click this link and reply "Contact the seller" for further assistance. https://www.amazon.ca/gp/help/contact-seller/contact-seller.html?sellerID=A22EYB2OIILVQA | ReolinkDirect | 2023-02-05 |
| It is not compatible with any SD card | 2023-02-04 | Yes, You can use micro SD cards . | GL | 2023-02-06 |
| Hello, is this Reolink Lumus camera When the plug is unplugged (power off), the playback function on the smart phone cannot be viewed? | 2022-09-03 | If you have an nvr as a hard drive or saving to reolink cloud and you have power on the nvr, no problem accessing playback. If you have the sd card in the camera and you have no power then I am pretty sure that the playback will not work. | Richard | 2022-09-03 |
| Hello, is this Reolink Lumus camera When the plug is unplugged (power off), the playback function on the smart phone cannot be viewed? | 2022-09-03 | Hello. When the plug is unplugged (power off), you could not playback the recordings or use others functions on the app for this Outdoor Security Camera Reolink Lumus. Only the camera is powered up and is connected to the internet, can it be accessed via the Reolink app. | ReolinkDirect | 2022-09-05 |
| Does this camera have two way audio? | 2022-10-04 | Yes, the ad states it does and it actually does. The security spotlight comes on with the detection of motion. | Amazon Customer | 2022-10-04 |
| Does this camera have two way audio? | 2022-10-04 | Yes it has two way audio. Crystal clear both ways | Dennis | 2022-10-04 |
| Does this camera have two way audio? | 2022-10-04 | No audio | marian robinson | 2022-10-04 |
| Does this camera have two way audio? | 2022-10-04 | Yes | Patricia | 2022-10-04 |
| Does this camera have two way audio? | 2022-10-04 | Yes | Richard | 2022-10-04 |
| Does this camera have two way audio? | 2022-10-04 | yes it has and very clear two way sound through the mobile | F. Watban | 2022-10-04 |
| Does this camera have two way audio? | 2022-10-04 | yes | Badger Bob | 2022-10-05 |
| Does this camera have two way audio? | 2022-10-04 | Yes. This wireless indoor camera Lumus can support two-way talk. | ReolinkDirect | 2022-10-06 |
| How do u install it,? I want to inspire on balcony siding but can't don't want to put any holes in the wall /siding does this a stick it go base kinda | 2022-10-21 | Mine is nailed to the corner ceiling of my front porch. | Pat | 2022-10-21 |
| How do u install it,? I want to inspire on balcony siding but can't don't want to put any holes in the wall /siding does this a stick it go base kinda | 2022-10-21 | It has to be anchored with the screws to be secure. You could try a good double sided tape but it may not hold in the cold. | Mechanic | 2022-10-21 |
| How do u install it,? I want to inspire on balcony siding but can't don't want to put any holes in the wall /siding does this a stick it go base kinda | 2022-10-21 | The base needs to be anchored with 2 screws. The camera is to heavy to use 2Way sticky tape | Jerry | 2022-10-22 |
| How do u install it,? I want to inspire on balcony siding but can't don't want to put any holes in the wall /siding does this a stick it go base kinda | 2022-10-21 | Hello. To get a better view, it's recommended to mount this camera on a wall with its bracket. If you don't want to put any holes, you may use a sticky board on the wall and install the camera on the sticky board. Or the camera could also stand on a platform. For more details, please kindly contact us via Amazon message. | ReolinkDirect | 2022-10-25 |
| How do u install it,? I want to inspire on balcony siding but can't don't want to put any holes in the wall /siding does this a stick it go base kinda | 2022-10-21 | Siding clips! Works great on my blink outdoor and also a Night Owl wireless camera. https://www.amazon.ca/gp/aw/d/B082WVDGBR?psc=1&ref=ppx_pop_mob_b_asin_title | Eric4 | 2022-11-03 |