| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does the auto focus or movement make lots of noise on the recordings that audio is not clear and is it POE? | 2023-06-11 | My camera is quiet during pan and zoom operations. | Amazon Customer | 2023-06-11 |
| Does the auto focus or movement make lots of noise on the recordings that audio is not clear and is it POE? | 2023-06-11 | It is very noisy | Amazon Customer | 2023-06-11 |
| Does the auto focus or movement make lots of noise on the recordings that audio is not clear and is it POE? | 2023-06-11 | This model is not POE. Separate power supply adapter with micro USB connector on Camera. | Flint | 2023-06-12 |
| Does the auto focus or movement make lots of noise on the recordings that audio is not clear and is it POE? | 2023-06-11 | The sound is clear on my 2 units, no extra noise problems. Not sure what POE means. | BozMan | 2023-06-12 |
| Does the auto focus or movement make lots of noise on the recordings that audio is not clear and is it POE? | 2023-06-11 | Hello. This indoor wireless security camera will not make loud noises when it is doing autofocus or auto-tracking. And we are sorry to tell you that this camera is not a PoE version. It comes with a 5V/1A adapter and you need to connect it to your wifi. | ReolinkDirect | 2023-06-12 |
| Does the auto focus or movement make lots of noise on the recordings that audio is not clear and is it POE? | 2023-06-11 | The camera is not POE. It is a simple AC wall plug. I do agree you may hear some noise when rotating the camera remotely. The motor is so close to the mike. All camera's of this design will do this. The picture quality is great. | CYBERTEK | 2023-06-19 |
| Is this the upgraded version with the wired ethernet port? | 2023-04-03 | No | Lionel Lisafeld | 2023-04-03 |
| Is this the upgraded version with the wired ethernet port? | 2023-04-03 | I do not know . It failed on me and since looking out the window it falsed too often I decided to upgrade to the E1 Outdoor model If your going ethernet you should go with POE. | Flint | 2023-04-03 |
| Is this the upgraded version with the wired ethernet port? | 2023-04-03 | No it is not | oldman | 2023-04-03 |
| Is this the upgraded version with the wired ethernet port? | 2023-04-03 | E 1 ZOOM HAS NO ETHERNET PORT ! SCAN WITH QR CODE. SETUP WORKS BEST SCANNING WITH CELL PHONE, THAN IT WILL DETECT ON PC OR LAPTOP. | CYBERTEK | 2023-04-04 |
| Is this the upgraded version with the wired ethernet port? | 2023-04-03 | Hello. The upgrade version with an ethernet port will be available at the end of May, please kindly stay tuned. | ReolinkDirect | 2023-04-15 |
| Does the E1 Zoom track motion or does the camera stay stationary? I have not seen it move. | 2022-08-11 | Hello. Please note that this 5MP Wireless Security Camera Indoor PTZ can support Pan/tile via the Reolink software instead of the auto-tracking function. If you need an auto-tracking wifi camera, we recommend E1 Outdoor: https://www.amazon.ca/gp/product/B09C8735S8. | ReolinkDirect | 2022-08-15 |
| Is this the AI version? | 2023-03-21 | This camera has no AI (i.e. no ability to different between objects it detects). | Amazon Customer | 2023-03-21 |
| Is this the AI version? | 2023-03-21 | NO IT DOES NOT !!! | CYBERTEK | 2023-03-22 |
| Is this the AI version? | 2023-03-21 | Hello. Please note that this wifi PTZ camera can't support person/vehicle detection currently. The upgraded version is still under preparation currently. Please kindly stay tuned. | ReolinkDirect | 2023-03-24 |
| Can i use this camera without internet? also can you provide me with exact model of sd card sold separately? do you sell this sd card too? | 2023-01-30 | No you cannot use the system without Wifi. Any brand of Micro Sd card will work. Yes, Amazon sells a large variety of SD cards | Christopher Tschinkel | 2023-01-30 |
| Can i use this camera without internet? also can you provide me with exact model of sd card sold separately? do you sell this sd card too? | 2023-01-30 | Without internet you will not be able to use the app, but you can access its web interface from the same wifi. But without internet do you even have wifi, without wifi a camera of this sort is useless. The camera will record to the sd card, then the only access to the videos would be to remove the sd card, download the images/videos to a laptop. Any sd will do, don’t install a card greater than to camera supports. | Andre | 2023-01-30 |
| Can i use this camera without internet? also can you provide me with exact model of sd card sold separately? do you sell this sd card too? | 2023-01-30 | Hello. Yes, this camera can still record to an sd card, provide a siren alarm, and be accessed via local network via Reolink software, when used with wifi connected but no internet. Reolink cameras support micro SD cards of SDHC or SDXC. And the read and write speed is Class 10 or above / ≥26Mbps, and the format is FAT32. You can choose Micro SD cards up to 128GB. And sorry that we don't sell sd cards in our store currently. | ReolinkDirect | 2023-01-30 |
| Is this the new model with ethernet LAN port ? | 2022-12-28 | It’s a Wi-Fi camera which does not support Ethernet LAN port. | Abdulaziz Issa | 2022-12-28 |
| Is this the new model with ethernet LAN port ? | 2022-12-28 | Hello. Please note that all versions of E1 Zoom cameras will not have an ethernet Lan port. If you prefer a PTZ camera with a Lan port, the E1 Outdoor is recommended. https://www.amazon.ca/gp/product/B09C8735S8/ | ReolinkDirect | 2022-12-29 |
| is the webcam wireless or i need to plug it in? As I bought another one which advertised as wireless when in fact it's not. Thx | 2022-08-24 | Wireless in this case is referring to data for the camera stream, which use standard 2.4\5Ghz Wifi. It does not run on batteries, which means it require to be plugged in to a power outlet to run. | Demetrius A. | 2022-08-24 |
| is the webcam wireless or i need to plug it in? As I bought another one which advertised as wireless when in fact it's not. Thx | 2022-08-24 | It is not wireless. You have to plug it. | Anna Rose | 2022-08-25 |
| is the webcam wireless or i need to plug it in? As I bought another one which advertised as wireless when in fact it's not. Thx | 2022-08-24 | Hello. Please note that this 5MP Wireless Security Camera can connect to the network via the wifi. However, this camera need to be powered by the DC adapter connect to the outlet. If you want a camera without any Ethernet cable or power cord, we recommend the battery-powered camera Reolink Argus 3 Pro: https://www.amazon.ca/gp/product/B08VDZN899. | ReolinkDirect | 2022-08-27 |
| is the webcam wireless or i need to plug it in? As I bought another one which advertised as wireless when in fact it's not. Thx | 2022-08-24 | Needs to be pluged to electrical outlets Wireless internet | D chaves | 2022-09-01 |
| Does this need access to the internet for setup or any other time, when using on a lan with an nvr? | 2022-12-25 | Yes u must plug in your router for the setup then it will work | oldman | 2022-12-25 |
| Does this need access to the internet for setup or any other time, when using on a lan with an nvr? | 2022-12-25 | Yes. If you have a Reolink smartphone app, and want to view the camera from outside your wifi, then your camera (or NVR) will need internet access. | YYZ | 2022-12-25 |
| Does this need access to the internet for setup or any other time, when using on a lan with an nvr? | 2022-12-25 | Just wifi, 5 gb. Easy to connect to Wifi, as easy as connecting your phone to wifi. | Anna Rose | 2022-12-25 |
| Does this need access to the internet for setup or any other time, when using on a lan with an nvr? | 2022-12-25 | Hello. The camera needs access to the Internet for initial setup, then if it works with NVR on a LAN, it does not need to access to Internet. | ReolinkDirect | 2022-12-25 |
| Does this need access to the internet for setup or any other time, when using on a lan with an nvr? | 2022-12-25 | It's Wi-Fi, you do need Internet , your cell phone is used to view, record, and it warns you if there is movement through your cell when you are away , the whole control of it is through your cell | Francois godin | 2022-12-26 |
| Is the 100-220 watts dual voltage? Will it work in Asia | 2023-01-23 | It takes (comes with) a 12V power adapter with a standard 5.5x2.1mm barrel jack. The adapter takes both 110/120V and 220V (not Watts). 50Hz should also work fine. The plug is North American, though. | YYZ | 2023-01-23 |
| Is the 100-220 watts dual voltage? Will it work in Asia | 2023-01-23 | Yes, it will work in Asia. It is dual voltage. I bought 2, and use 1 in Europe (220v), and 1 in Canada (110v). It is actually a 5 volt unit, as it uses a USB mini connection. It comes with the USB transformer and cable. | Les Johnson | 2023-01-23 |
| Is the 100-220 watts dual voltage? Will it work in Asia | 2023-01-23 | Hello. The power adapter of this indoor security camera is DC 5.0V/1A, input 100-240V, and is a US plug. The camera can be used in Asia, but if the plug doesn't fit, you can use a converter. | ReolinkDirect | 2023-01-24 |
| Is the 100-220 watts dual voltage? Will it work in Asia | 2023-01-23 | I am not sure but i plugged it to 110 | Anna Rose | 2023-01-24 |
| Where can I find an operating manual. Online I can only find installation instructions not operating instructions | 2022-08-23 | Did not get one. Used trial and error which is also a good teaching tool. | charles | 2022-08-23 |
| Where can I find an operating manual. Online I can only find installation instructions not operating instructions | 2022-08-23 | Hello. You can find the user manual from the "Product guides and documents " part on the description page of this 5MP wifi indoor camera. And you can also contact us via Amazon message for the operating manual. | ReolinkDirect | 2022-08-27 |
| Can We see the recording without cloud subscription? | 2022-08-28 | You need a micro SD card in the cam. After that you can watch your record, from your SD card with the reolink app on your phone or computer. No need cloud subscription. | ImNotARobot | 2022-08-28 |
| Can We see the recording without cloud subscription? | 2022-08-28 | Hello. Cloud recording is just an option for you. You can also insert the sd card into this 5Ghz wifi camera to save the recording video. You can check the living video stream and playback recording videos saved via the free Reolink app on your phone or client on your PC. | ReolinkDirect | 2022-08-31 |
| Does it record in continuous stream or does it only record motion | 2023-04-12 | The recording is motion activated and can be configured to record clips of 15, 30 or 60 seconds . | Amazon Customer | 2023-04-12 |
| Does it record in continuous stream or does it only record motion | 2023-04-12 | Hello. This PTZ wifi indoor camera can support motion recording as well as the continous recording. You can refer to the link below to set up the recording schedule according to your need via the Reolink App. https://support.reolink.com/hc/en-us/articles/360003592694 | ReolinkDirect | 2023-04-12 |
| Does it record in continuous stream or does it only record motion | 2023-04-12 | Records only motion to the SD-Card or Cloud. For 24/7 recording you need a Reolink NVR | Flint | 2023-04-12 |
| Does it record in continuous stream or does it only record motion | 2023-04-12 | It just do motion only | oldman | 2023-04-12 |
| Does it record in continuous stream or does it only record motion | 2023-04-12 | Only records motion, not continuous | ed2022 | 2023-04-12 |
| Does it record in continuous stream or does it only record motion | 2023-04-12 | Only motion | Lionel Lisafeld | 2023-04-12 |
| To get to my reolink nvr it must connect to my wifi router. to connect to my router it needs a wpa password. how do i give it the password? | 2022-11-11 | You need to use the Reolink App to set it up. It will take you through the setup process. | Demetrius A. | 2022-11-11 |
| To get to my reolink nvr it must connect to my wifi router. to connect to my router it needs a wpa password. how do i give it the password? | 2022-11-11 | Do it from the reolink app | Lionel Lisafeld | 2022-11-12 |
| To get to my reolink nvr it must connect to my wifi router. to connect to my router it needs a wpa password. how do i give it the password? | 2022-11-11 | Hello. To connect the camera to the router, you need to use Reolink APP to scan the camera's QR code, then follow the APP to input the wifi SSID and password to connect the camera. If you have any concerns, please contact us by Amazon message. | ReolinkDirect | 2022-11-14 |
| I am unable to find the spot for the sd card Can someone help? | 2022-08-31 | Hello. Please kindly move up the lens to find the Micro SD card slot. And you can also refer to the link below to learn more details. https://support.reolink.com/hc/en-us/articles/360025686974 | ReolinkDirect | 2022-09-02 |
| Does the auto focus or movement make lots of noise on the recordings or two way audio that audio is not clear and is it POE? | 2023-06-11 | Yes it make noise when auto focus is moving the camera lens. And yes it's not the clearest audio, sometime you may hear you as a transformers lol. But with good wifi power it may be clearer. | Olivier | 2023-06-11 |
| Does the auto focus or movement make lots of noise on the recordings or two way audio that audio is not clear and is it POE? | 2023-06-11 | Hello. This indoor wifi camera will not make lots of noise when it is working. And it needs to be powered up via a 5V/1A DC adapter(included) and connected to wifi. So we are sorry that it doesn't support PoE. | ReolinkDirect | 2023-06-12 |
| Does this version have the AI pet detection? | 2023-04-14 | Pls use common sense... if the camera is more than 5 years or so did the AI exists back then ???!!?? and if you think they can upgrade yo it even with a new ??? but then again I do not what is AI capable of ..do you ??>? | Joe kovac | 2023-04-14 |
| Does this version have the AI pet detection? | 2023-04-14 | No it does not. | BozMan | 2023-04-14 |
| Does this version have the AI pet detection? | 2023-04-14 | Yes it does have motion detection. | Tochiki | 2023-04-14 |