| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Where shall I find the solar panel? Not seeing it in the box | 2022-02-12 | Should be at the bottom of the box. | Denis A. T. | 2022-06-13 |
| Does this camera support rtsp for youtube live streaming services? | 2022-12-31 | Hello. Sorry, all Reolink battery powered cameras do not support RTSP protocol. You can use Reolink App or Client to access the cameras remotely. | ReolinkDirect | 2022-12-31 |
| Is the rechargeable battery included with the camera? | 2023-02-02 | There is an internal battery and you can charge before you hook it up outside. I do know that the solar works well and charges well. | Kdlady | 2023-02-02 |
| Is the rechargeable battery included with the camera? | 2023-02-02 | Yes it’s included, but don’t buy this camera, it’s junk. Bad reception and link with Wi-Fi dropped all the time. Buy the Reolink Argus 2E with solar panel. This one works great!! | Dean Rodd | 2023-02-02 |
| Is the rechargeable battery included with the camera? | 2023-02-02 | The battery is built in to the camera. | Customer 101 | 2023-02-02 |
| Is the rechargeable battery included with the camera? | 2023-02-02 | Yes it is in the camera. | David S | 2023-02-02 |
| Is the rechargeable battery included with the camera? | 2023-02-02 | Yes | Denis A. T. | 2023-02-02 |
| Is the rechargeable battery included with the camera? | 2023-02-02 | It's built in. | Ryan | 2023-02-02 |
| Is the rechargeable battery included with the camera? | 2023-02-02 | Yes | Terr Daubert | 2023-02-02 |
| Is the rechargeable battery included with the camera? | 2023-02-02 | Hello. Yes, this wifi outdoor camera will include a 3.6V 5200mAh rechargeable battery inside. You can charge it via the Solar panel or the DC 5V 2A adapter. | ReolinkDirect | 2023-02-05 |
| Am i able to set this up without wifi or lte? i need to set one up in europe where i am not sure about carrier ability. | 2022-06-12 | Camera needs to be in range of that particular wifi. | Pasquale Confalone | 2022-06-12 |
| Am i able to set this up without wifi or lte? i need to set one up in europe where i am not sure about carrier ability. | 2022-06-12 | This is a wireless camera therefore it is imperative to connect via WI-FI | Hanna | 2022-06-12 |
| Am i able to set this up without wifi or lte? i need to set one up in europe where i am not sure about carrier ability. | 2022-06-12 | No it needs wifi to work n to be able to see what going on n to get the alerts | Cowgirl | 2022-06-12 |
| Am i able to set this up without wifi or lte? i need to set one up in europe where i am not sure about carrier ability. | 2022-06-12 | Nope you need WIFI. | Rene Verpaelst | 2022-06-13 |
| Am i able to set this up without wifi or lte? i need to set one up in europe where i am not sure about carrier ability. | 2022-06-12 | No you cannot set-up without WIFI. You need 2.4 GHZ WIFI. | Denis A. T. | 2022-06-13 |
| Am i able to set this up without wifi or lte? i need to set one up in europe where i am not sure about carrier ability. | 2022-06-12 | it requires a wifi connection to work | Amazon Customer | 2022-06-14 |
| Am i able to set this up without wifi or lte? i need to set one up in europe where i am not sure about carrier ability. | 2022-06-12 | Hello. Reolink battery power cameras can work without WiFi or an Internet connection. However, the camera's functions are limited in this case. For the first-time setup, both your camera and your phone need to get access to the Internet for activation. Please refer to the below link to learn the availability of each function under different circumstances. https://support.reolink.com/hc/en-us/articles/360006943713-Whether-Reolink-Battery-powered-Cameras-Can-Work-without-WiFi-or-Internet-Connection | ReolinkDirect | 2022-06-18 |
| what model uses sim | 2022-09-05 | Reolink Argus Eco. | Denis A. T. | 2022-09-06 |
| what model uses sim | 2022-09-05 | Hello. If you want to use the wireless IP camera with a sim card, we recommend the Reolink GoPlus: https://www.amazon.ca/dp/B09K3KTD5R You can use the sim card from Bell, Rogers, Vidéotron, Freedom Mobile, SaskTel, and Fido with this camera. | ReolinkDirect | 2022-09-07 |
| Can I review footage from the SD card via the app without a subscription?? | 2021-12-07 | We don’t have a subscription of any kind and can view footage of our home and summer property no problem. | Amazon Customer | 2021-12-07 |
| Can I review footage from the SD card via the app without a subscription?? | 2021-12-07 | Hello, yes. Reolink products and Reolink App doesn't require any subscription for you to use. Therefore, you can view the videos stored on the SD card via Reolink App without any extra fee. | ReolinkDirect | 2021-12-08 |
| Can I review footage from the SD card via the app without a subscription?? | 2021-12-07 | I use the playback feature in the app to access recorded video on each respective camera. playback feature works well as long as the micro sd card is 32 gb on less. Since the video is stored on my cards, no subscription is needed. | Pasquale Confalone | 2021-12-09 |
| Do I need to drill drill holes or can I use gorila brand dounodided tape to install | 2022-11-06 | Drill hole is more steady and safe. | H. LIU | 2022-11-06 |
| Do I need to drill drill holes or can I use gorila brand dounodided tape to install | 2022-11-06 | I drilled holes. I have never used Gorilla tape so I can't say if that would be sufficient. | Customer 101 | 2022-11-06 |
| Do I need to drill drill holes or can I use gorila brand dounodided tape to install | 2022-11-06 | You will need to drill holes | Ryan | 2022-11-06 |
| Do I need to drill drill holes or can I use gorila brand dounodided tape to install | 2022-11-06 | You need to drill holes. | Denis A. T. | 2022-11-06 |
| Do I need to drill drill holes or can I use gorila brand dounodided tape to install | 2022-11-06 | You need to drill holes. | Hanna | 2022-11-06 |
| Do I need to drill drill holes or can I use gorila brand dounodided tape to install | 2022-11-06 | I would not trust gorilla tape or any other, the camera has substantial weight to it, you wouldn't want it to fall and get damaged. Drill holes, follow the included instructions and mount with the provided screws. | Dr. Jeremy King | 2022-11-06 |
| Do I need to drill drill holes or can I use gorila brand dounodided tape to install | 2022-11-06 | Hello. Yes. To make it fixed and better protected, it's suggested to install this wireless battery camera Argus Eco with the security mount and mounting template it comes with. | ReolinkDirect | 2022-11-09 |
| What battery it use? | 2022-09-29 | Battery is built in, charged from the solar panel. | Customer 101 | 2022-09-29 |
| What battery it use? | 2022-09-29 | Built in rechargeable battery paired with a solar panel to charge it. | Ryan | 2022-09-29 |
| What battery it use? | 2022-09-29 | Hello. It's a 5200mAh rechargeable battery (Battery life varies based on settings, usage & temperature). | ReolinkDirect | 2022-10-04 |
| How claim warranty if solar panel quits working? | 2022-11-20 | Contact Reo link on there websites | Cowgirl | 2022-11-20 |
| How claim warranty if solar panel quits working? | 2022-11-20 | Hello. If you solar panel stops working, please kindly contact us via Amazon message for troubleshoots and claim a warranty. | ReolinkDirect | 2022-11-20 |
| How claim warranty if solar panel quits working? | 2022-11-20 | If you get in touch with ReoLink, they are very good to deal with for warranty. | Customer 101 | 2022-11-20 |
| How claim warranty if solar panel quits working? | 2022-11-20 | Contact Reolink directly | Kelly | 2022-11-23 |
| How claim warranty if solar panel quits working? | 2022-11-20 | Contact Reolink directly | Kelly Townsend | 2022-11-23 |
| Does it work without internet? | 2022-08-12 | No | Ryan | 2022-08-12 |
| Does it work without internet? | 2022-08-12 | It will only work if you’re viewing it from your home and not off the Internet | Amazon Customer | 2022-08-12 |
| Does it work without internet? | 2022-08-12 | No | Hanna | 2022-08-12 |
| Does it work without internet? | 2022-08-12 | No | Ross | 2022-08-12 |
| Does it work without internet? | 2022-08-12 | It will record video to a memory card however you would not receive a notification and would only be able to see the video by checking the card. Wifi would be needed to set it up. All in all, not very practical. | David S | 2022-08-12 |
| Does it work without internet? | 2022-08-12 | Idk for sure if it keeps recording then there’s no wifi or not but u need wifi to tune in to it | Cowgirl | 2022-08-12 |
| Does it work without internet? | 2022-08-12 | No you need the internet at 2.4 for it to work. | Denis A. T. | 2022-08-12 |
| Does it work without internet? | 2022-08-12 | Hello. Yes, this 1080P HD wireless camera can work without the internet such as recording to the sd card, but the functions supported may be limited. Please refer to the below link to learn more. https://support.reolink.com/hc/en-us/articles/360006943713-Whether-Reolink-Battery-powered-Cameras-Can-Work-without-WiFi-or-Internet-Connection | ReolinkDirect | 2022-08-15 |