| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| I see that the eufy cam2 offers human detection face detection but the more expensive came does not. what does this feature provide? | 2020-11-18 | The Homebase is with backup battery. | AnkerDirect-CA | 2020-11-18 |
| I see that the eufy cam2 offers human detection face detection but the more expensive came does not. what does this feature provide? | 2020-11-18 | I believe that in order to have face detection you have to subscribe to a monthly plan, and if you don’t have a monthly subscription the only way to save a clip is to download it from your cellphone. I know that this doesn’t really answer your question but I thought it might help. I other than that I am afraid I can’t be of much help. | Panafan | 2020-11-18 |
| looking to purchase the eufy doorbell alone and advised that that only works with homebase 2. is the homebase with the eufy e compatable? | 2021-01-08 | I have the Eufy e camera set up which works fine. I then added the wired eufy doorbell camera and it works well with the eufy e homebase. Hope that answers your question. | Elchipo | 2021-01-08 |
| Can I see live stream on app even when my phone is not connected to same wifi means if using phone data? | 2021-08-22 | I'm not 100% sure of what you mean but I hope this will help. Eufy does not record to a card on the base station (unlike Arlo PRO) but Eufy records to a cloud based system providing you pay for it. Eufy clips go to your phone, for free, and should stay on your phone (as it streams to your phone with the Eufy App) until you erase the clip (and you should erase them frequently), or forward it to your "Windows Computer". I have a Bell system at home I am on Rogers Network as they are my Cell-phone provider. I can view my Eufy cameras on my computer and on my phone when I am at home (as I mentioned I am on my Bell Wi-FI system at home) and I can view my cameras in live stream when I am in anywhere in Canada on my Rogers phone network, and anywhere in North America providing I am on Rogers "Roaming" partners network, as I have travelled to different U.S. States (before Covid-19 of course). I hope this helps and answers your concern. | Panafan | 2021-08-22 |
| Can I see live stream on app even when my phone is not connected to same wifi means if using phone data? | 2021-08-22 | Not necessarily, if your phone in on another wifi network it would not be using cellular data. Only if your phone is not on a Wifi network would it be using cellular data | MHinKW | 2021-08-22 |
| Can I see live stream on app even when my phone is not connected to same wifi means if using phone data? | 2021-08-22 | Is very good for use | casper | 2021-08-22 |
| Can I see live stream on app even when my phone is not connected to same wifi means if using phone data? | 2021-08-22 | Yes you can see it anytime anywhere | Susan Czarnocki | 2021-08-22 |
| Can I see live stream on app even when my phone is not connected to same wifi means if using phone data? | 2021-08-22 | Yes, you can stream live connected to either another WiFi network that’s not your home base or use cell data. | Leigh W. | 2021-08-22 |
| Can I see live stream on app even when my phone is not connected to same wifi means if using phone data? | 2021-08-22 | Your phone can have any connection, wifi or data. | Mike Kirch | 2021-08-22 |
| Can I see live stream on app even when my phone is not connected to same wifi means if using phone data? | 2021-08-22 | Yes you can. | Corky | 2021-08-26 |
| Can I see live stream on app even when my phone is not connected to same wifi means if using phone data? | 2021-08-22 | Yes you can. | Bill Cormack | 2021-08-26 |
| Motion does not activate my phone | 2020-12-27 | Check to see if you have the snooze still on | hardeep_si | 2020-12-28 |
| Is there a setting on the camera or app that will only notify me after 15, 20 or 30 seconds of continuous activity? | 2021-01-12 | I am not aware of one but have not tried to modify all the settings. | MHinKW | 2021-01-12 |
| Does it come with screws and stucco anchors for exterior mounting? | 2021-02-05 | Yes | MHinKW | 2021-02-05 |
| Does it come with screws and stucco anchors for exterior mounting? | 2021-02-05 | Yes it does and it is very easy to mount. | Elchipo | 2021-02-05 |
| Does it come with screws and stucco anchors for exterior mounting? | 2021-02-05 | Yes | AnkerDirect-CA | 2021-02-05 |
| Does it come with screws and stucco anchors for exterior mounting? | 2021-02-05 | I don't know if it would adhere to stucco however it does come with very pivoting, solid, holders that are flat on the bottom and screws hold it into the wall or brick (you would need an anchor for the brick). One thing you should know is that it does not save a copy to a disk, or card, unless you pay for a monthly subscription however it does save a copy to your cell phone or tablet (without paying a monthly fee) that you can download to your computer via email. The quality of the short video appears quickly and is clear. I like this system however my regular hardwired system works better and everything is saved to a hard drive. I haven't had any issues with the" Eufy" system as of yet and it seems reliable, to me. One other thing I should mention, Arlo system saves to a USB drive on the base unit (I have one of those as well for another area). I hope this helps. | Panafan | 2021-02-05 |
| Does it come with screws and stucco anchors for exterior mounting? | 2021-02-05 | yes it had screws anchors and a template for the screw placements. I just love this setup it works perfect for me. | Amazon Customer | 2021-02-05 |
| What is the square footage of wifi coverage? | 2020-12-17 | In line-of-sight and clean environment, the system range can reach up to 300ft. In the field, the wireless range varies due to the distance, number of walls, material of obstacles and 2.4GHz interference. | AnkerDirect-CA | 2020-12-18 |
| Is it possible to have a notification on Google Home Mini when a person is detected, for example a delivery person who drops off a package? | 2020-12-16 | We have our set up to detect from our phones, you can set your sensor to detect within your square selected in a certain area. This sensor sets off with motion. I’m not sure about google mini set up tho. | Amazon Customer | 2020-12-16 |
| Is it possible to have a notification on Google Home Mini when a person is detected, for example a delivery person who drops off a package? | 2020-12-16 | We are sorry that there is no notification on google home mini when a person is detected. | AnkerDirect-CA | 2020-12-17 |
| Can the eufycam e be used without wifi / internet or a router for properties that only have power? | 2020-12-16 | To the best of my knowledge no, it works over wifi to connect the devices. | MHinKW | 2020-12-16 |
| Can the eufycam e be used without wifi / internet or a router for properties that only have power? | 2020-12-16 | No. It needs an internet connection. You view and manage the camera by using an app. | D Eisler | 2020-12-16 |
| Can the eufycam e be used without wifi / internet or a router for properties that only have power? | 2020-12-16 | you need internet | Brian C | 2020-12-16 |
| Can the eufycam e be used without wifi / internet or a router for properties that only have power? | 2020-12-16 | No it can’t | jaydee | 2020-12-16 |
| Can the eufycam e be used without wifi / internet or a router for properties that only have power? | 2020-12-16 | No, It relies on wifi to interconnect the devices. It must join a wifi network. It does not require that the (wifi) network have an internet connection. | ADJ | 2020-12-16 |
| Can the eufycam e be used without wifi / internet or a router for properties that only have power? | 2020-12-16 | No. They need wifi to work. | Chris W. | 2020-12-16 |