| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Does it come with the battery, if not what battery? The ts says no but the manufacturer's description says the yes. | 2023-03-27 | No battery | Rankaljeet | 2023-03-27 |
| Does it come with the battery, if not what battery? The ts says no but the manufacturer's description says the yes. | 2023-03-27 | Yes it does :) | Amanda | 2023-03-27 |
| Does it come with the battery, if not what battery? The ts says no but the manufacturer's description says the yes. | 2023-03-27 | No additional batteries are required. You plug in the monitor to charge the battery. And both the cord for the camera and for the handheld are included | Valerie Chaloux | 2023-03-27 |
| Does it come with the battery, if not what battery? The ts says no but the manufacturer's description says the yes. | 2023-03-27 | Yes it does | Devin Worton | 2023-03-27 |
| Does it come with the battery, if not what battery? The ts says no but the manufacturer's description says the yes. | 2023-03-27 | There's no battery. It plugs in | Rose Colbert | 2023-03-27 |
| Does it come with the battery, if not what battery? The ts says no but the manufacturer's description says the yes. | 2023-03-27 | Monitor includes rechargeable batteries. | Richard M. | 2023-03-27 |
| Does this monitor need to be plugged in all the time or will it go on battery when the power goes out? | 2023-06-17 | Battery lasts pretty long | CN | 2023-06-17 |
| Does this monitor need to be plugged in all the time or will it go on battery when the power goes out? | 2023-06-17 | Camera needs power to run, monitor runs on battery or plugged in | Jeff | 2023-06-17 |
| How can i buy a stand that is compatible with boifun baby monitor? | 2023-04-20 | The monitor has a built in stand. It folds our from the back and folds in so it is flush when not in use | Valerie Chaloux | 2023-04-20 |
| How can i buy a stand that is compatible with boifun baby monitor? | 2023-04-20 | Here is the link to the BOIFUN stand, which is compatible with all of BOIFUN's baby monitors: https://www.amazon.ca/Multifunctional-BOIFUN-Flexible-Protective-Camcorder/dp/B07X93J8MD/ref=sr_1_104?crid=16A2FFB8FFKLO&keywords=Baby+Monitor+Mount&qid=1681977718&sprefix=baby+monitor+mount%2Caps%2C680&sr=8-104 | RAYMOND | 2023-04-20 |
| Can the monitor be used while charging ? | 2023-05-25 | Yes it can. | Nova Scotia | 2023-05-25 |
| Can the monitor be used while charging ? | 2023-05-25 | Yes; i have it plugged in overnight while using it | Ack | 2023-05-25 |
| Can the monitor be used while charging ? | 2023-05-25 | Yes, I leave it on charge when I’m using it all night | Richard M. | 2023-05-25 |
| Has anyone been able to replace the battery in this? Ours has died. | 2023-02-24 | Hello, dear customer. BOIFUN is honored to serve you. Sorry to hear that your battery is not working. Please contact our customer service, our customer service will help you test the cause of battery damage and provide you with the best solution. If you have other doubts, please contact us via admin@boifun.net. BOIFUN | Boifun Tech-CA | 2023-03-08 |
| Is this monitor compatible with google nest? Can I connect it? | 2022-12-29 | Hello, dear customer. BOIFUN is honored to serve you. Sorry, BOIFUN baby monitor is not compatible with google nest. If you have other doubts, please contact us via admin@boifun.net. BOIFUN | Boifun Tech-CA | 2023-01-13 |
| I just purchased this unit. The screen started flickering and it won’t turn back on. I tried restarting it, turning on & off vox mode¬hing happens | 2023-02-10 | This happened to me, it was the Vox thing but took me a while to figure out how to properly turn it off | Devin Worton | 2023-02-10 |
| I just purchased this unit. The screen started flickering and it won’t turn back on. I tried restarting it, turning on & off vox mode¬hing happens | 2023-02-10 | Hello, dear customer. BOIFUN is honored to serve you. Sorry to hear that you are having trouble with the product. Since this is the first time we have encountered such a situation, we take it very seriously. Please contact us by email admin@boifun.net, we will provide you with the best solution. BOIFUN | Boifun Tech-CA | 2023-03-08 |
| Can it be mounted on the wall? | 2023-03-08 | Yes it can be :) its comes with everything to mount as well | Amanda | 2023-03-08 |
| Can it be mounted on the wall? | 2023-03-08 | Unfortunately no. But you can get creative and figure out a way to stick or hang on a wall | S-Girl | 2023-03-08 |
| Can it be mounted on the wall? | 2023-03-08 | Yes | Rose Colbert | 2023-03-09 |
| Looking to replace the chord. Does anyone know what to look for? | 2023-06-15 | Why not reach out to the company I found them very easy to deal with when I needed an answer related to the monitor | Valerie Chaloux | 2023-06-15 |
| Peut on connecter plusieurs caméras boifun ? | 2023-01-31 | Hello, dear customer. BOIFUN is honored to serve you. Sorry, this BOIFUN display can only be connected to one camera. If you have other doubts, please contact us via admin@boifun.net. BOIFUN | Boifun Tech-CA | 2023-03-08 |
| Does the camera stick to the wall? | 2022-10-09 | Hello dear customer. Yes, you can stick the camera to the wall. | Boifun Tech-CA | 2022-10-10 |
| Can the camera angle be changed remotely from the monitor, or do have to change it manually only and then it stays like that? | 2022-10-08 | You cannot change it from the monitor, have to manually move it each time | Jessica | 2022-10-08 |
| Can the camera angle be changed remotely from the monitor, or do have to change it manually only and then it stays like that? | 2022-10-08 | Angle in camera can be changed manually. | DenisF | 2022-10-08 |
| Can the camera angle be changed remotely from the monitor, or do have to change it manually only and then it stays like that? | 2022-10-08 | Hello,dear customer.You can change the camera angle manually. | Boifun Tech-CA | 2022-10-10 |
| Does it come with a way to mount it to the wall or stick it to the wall? | 2022-11-26 | Yes it has 2 holes at the base to mount it. You can wall mount it with the crew or push pins will also work. To stick it to the wall you have to use double sided tap i think. Haven’t done it so. | Mike | 2022-11-29 |
| Is there a way to turn off the infared led light on the camera? | 2023-02-21 | Hello, dear customer. BOIFUN is honored to serve you. But please rest assured that the infrared light is very soft and will not cause any harm to the baby. If you have other doubts, please contact us via admin@boifun.net. BOIFUN | Boifun Tech-CA | 2023-03-08 |
| Bonjour! Pouvons nous utiliser cette caméra en camping, sans aucune électricité si elle est préalablement chargée à la maison? | 2023-05-02 | Non malheureusement. La caméra doit être toujours branchée. | Client d'Amazon | 2023-05-02 |
| Bonjour! Pouvons nous utiliser cette caméra en camping, sans aucune électricité si elle est préalablement chargée à la maison? | 2023-05-02 | Oui, mais la charge ne dure que quelques heures | Amazon Customer | 2023-05-02 |
| Bonjour! Pouvons nous utiliser cette caméra en camping, sans aucune électricité si elle est préalablement chargée à la maison? | 2023-05-02 | Je pense que oui mais je laisse toujours la caméra collectée car je crois que la durée de la charge n’est pas super longue…par contre je trouve qu’elle va très bien, on entend bien bébé quand il se réveille lorsque l’on est à l’extérieur de la maison | Myriam tremblay | 2023-05-03 |
| How long is the cable for the camera? will i be limited on the placement because it’s too short? and the cable for monitor? how long is that? thanks! | 2023-05-21 | I am not sure an exact length on the cord but it has to be around 6 feet. My cord is moved out of reach and i didnt want to take it down to measure. The company is very responsive and easy to deal with so you could always reach out to them. But I'm sure if it wasn't long enough you could just buy a different cord as it is not a one piece system. The cord detaches from the camera. | Valerie Chaloux | 2023-05-21 |
| Does it have an audio only mode? | 2023-04-26 | It has 2way Audio, video, and music | meagan | 2023-04-26 |
| Does the camera have a tripod mount? (To be able to mount it to the wall) | 2023-03-01 | Hello, dear customer. BOIFUN is honored to serve you. Sorry our baby camera does not come with a tripod. However, in order to meet customer needs, we will start to sell bracket (ASIN: B07X93J8MD) on Amazon in April, and you can purchase it according to your needs. If you have other doubts, please contact us via admin@boifun.net. BOIFUN | Boifun Tech-CA | 2023-03-08 |
| I just received this and the monitor and camera will not connect to each other? | 2022-10-14 | Hello, dear customer. BOIFUN is honored to serve you. Please reset the camera and pair them again. If you have other doubts, please contact us via admin@boifun.net. BOIFUN | Boifun Tech-CA | 2022-12-08 |
| VOX mode not activating, picture staying on, anything to do to troubleshoot? | 2023-04-25 | It won’t work if you have the music on, or if there’s noise in the room | meagan | 2023-04-26 |
| Does the camera have any lights on it that blink? | 2023-05-28 | Video could not be loaded | Natalie | 2023-05-28 |
| Does the camera have any lights on it that blink? | 2023-05-28 | It has one light that glows red when it's dark and blue when its light. Not flashing. Just always on. Not bright enough to be distracting in my opinion. | Valerie Chaloux | 2023-05-28 |
| Does the camera have any lights on it that blink? | 2023-05-28 | The camera has a red light on it when the parent unit is on. And a blue light when the parent unit is off. | Aimee | 2023-05-28 |
| Are both units ( mic and receiver ) wireless? | 2022-12-07 | Hello, dear customer. BOIFUN is honored to serve you. Regarding the question you mentioned, the BOIFUN camera needs to be connected to the charging cable, but the baby monitor does not. If you have other doubts, please contact us via admin@boifun.net. BOIFUN | Boifun Tech-CA | 2022-12-08 |
| Can I access the baby video (baby at home) when I am outside ( with mobile data )? | 2022-12-10 | Hello, dear customer. BOIFUN is honored to serve you. BOIFUN 3.2 inch baby monitor does not support you to connect via mobile data, but our 5 inch baby monitor (model: Baby 2S) supports you to connect via mobile APP when you are outdoors. If you have other doubts, please contact us via admin@boifun.net. BOIFUN | Boifun Tech-CA | 2022-12-12 |
| How do you change the time from am to pm? | 2023-02-26 | Go into the settings and switch it. | Rose Colbert | 2023-03-09 |
| Est-ce que le son est en continue ? Ou il s’active juste au pleur ?estil assez sensible pour détecter les petit son que les Bebe font en dormant ? | 2023-03-10 | Il s'active au pleur et au bruit !!!! Pour les petits bruit je ne sais pas car je l'ai acheter quand ma fille etais rendu a 20 mois mais je l'aime beaucoup on peux activer une berceuse et l'enlever apres c'est ce que je trouve fantastique | Amazon Customer | 2023-03-10 |
| Peut-on fixer la caméra au mur? | 2022-10-26 | Bonjour cher client. Oui, vous pouvez fixer la caméra au mur. | Boifun Tech-CA | 2022-10-31 |
| Will the monitor light up if it senses motion or is it just sound? | 2022-11-13 | Hello, dear customer. BOIFUN is honored to serve you. Yes, the display will light up. | Boifun Tech-CA | 2022-11-14 |
| Is there a way of turning the display off but keeping the sound on? | 2023-03-09 | Not sure. Haven't tried that | Rose Colbert | 2023-03-09 |
| Is there a way of turning the display off but keeping the sound on? | 2023-03-09 | Yes but display will turn on when it detects designs | Devin Worton | 2023-03-27 |