| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| looking at getting the RLC-823A but my only mounting location is out in the rain and snow will the camera be ok ? | 2023-02-23 | I didn’t install it yet waiting to finish the renovation.. sorry | Ahmed | 2023-02-23 |
| looking at getting the RLC-823A but my only mounting location is out in the rain and snow will the camera be ok ? | 2023-02-23 | Hello. Yes, this 4K PTZ security can work outdoors with a waterproof rating of IP66. And to have better working performance, please install the waterproof lids (included) on the connection part. | ReolinkDirect | 2023-02-24 |
| Anyone know of a bracket or ubolt I could use to mount this to a post? I have an antenna tripod i want to mount it to. | 2022-03-30 | Go to your local hardware store with the camera and explain what you want done to it as u can see from image it's a flat mount meant to go on a vertical wall with 4 screws | Lynden Anthony Jonski | 2022-03-30 |
| Anyone know of a bracket or ubolt I could use to mount this to a post? I have an antenna tripod i want to mount it to. | 2022-03-30 | Hello, sorry that we do not have a bracket designed for post mounting. This 4K PoE PTZ security camera needs to be mounted to a plane, like a wall or ceiling. | ReolinkDirect | 2022-04-01 |
| How does this camera get power? Is it through microusb or something else??? Does it also use wifi or doesn't only connect through Ethernet wire? | 2023-04-11 | This camera is power over ethernet hard wire. You need a switch that has POE (power over ethernet) port for this unless it comes with a POE injector. This camera use ethernet wire only and if you don't have recording software you will need a sim to record. I think there is a wifi version of this camera | David Edwards | 2023-04-11 |
| How does this camera get power? Is it through microusb or something else??? Does it also use wifi or doesn't only connect through Ethernet wire? | 2023-04-11 | It is Power Over Ethernet (POE). It gets power and internet through a network cable. Not wireless. | OurJourney | 2023-04-11 |
| How does this camera get power? Is it through microusb or something else??? Does it also use wifi or doesn't only connect through Ethernet wire? | 2023-04-11 | If you run ethernet cable from the camera to a powered hub (POE) and then a second ethernet cable between the POE and router, you will have both power and wifi to the camera. | Michael Malone | 2023-04-11 |
| How does this camera get power? Is it through microusb or something else??? Does it also use wifi or doesn't only connect through Ethernet wire? | 2023-04-11 | it's Power over Ethernet (so via your CAT5) to your NVR. this one's isn't Wifi you would need to get the other model that is wifi. | Nicholas B. | 2023-04-11 |
| How does this camera get power? Is it through microusb or something else??? Does it also use wifi or doesn't only connect through Ethernet wire? | 2023-04-11 | Video could not be loaded | ReolinkDirect | 2023-04-11 |
| Does this camera have a timelapse function? | 2022-04-07 | Yes, it does. | Cavan Kelly | 2022-04-07 |
| Does this camera have a timelapse function? | 2022-04-07 | Hello, this camera has a timelapse function, please don't worry about that. | ReolinkDirect | 2022-04-07 |
| Does this camera have a timelapse function? | 2022-04-07 | I have my cameras connected to a Reolink NVR (Network Video Recorder) which records 7 days of footage per camera connected. Not time-lapse - full video 24h x 7 days. The camera also has a SD slot in it... maybe by putting an SD card in there, you can record time-lapse? Ask Reolink they are very responsive getting back to you directly. Good luck | 416Chris | 2022-04-07 |
| Have hikvision nvr, question will it work with that? | 2022-12-28 | Honestly not 100% sure. If the nvr is a poe unit, and the voltages are compatible it should operate, however, I’m uncertain as to the user interface, if it will be fully functional. | CJ | 2022-12-28 |
| Have hikvision nvr, question will it work with that? | 2022-12-28 | Yes, it’s works with onvif | Xiaoxian G. | 2022-12-28 |
| Have hikvision nvr, question will it work with that? | 2022-12-28 | Hello, we are sorry to tell Reolink PoE cameras can not support third-party NVRs. Reolink PoE NVR is recommended for full compatibility. | ReolinkDirect | 2022-12-29 |
| Does it work with alexa ? | 2022-08-23 | Hello. Yes. this 4K PTZ outdoor IP camera can work with Alexa. | ReolinkDirect | 2022-08-27 |
| Will camera work with rlk16-820d8-a | 2022-12-29 | Hello. Yes, this 4K security outdoor camera, RLC-823A can work with RLK16-820D8A. You can connect it to the NVR port via the ethernet cable directly or power it via the DC adapter (included) and add it to the NVR via the local network or network cable. | ReolinkDirect | 2022-12-29 |
| What is included in the box? How long is the ethernet cable because my modem on the other end of my house? | 2022-08-20 | Hello. The box includes 1m ethernet cable1, waterproof lid1, QAG1, Power adapter1, Mounting Template1, Pack of Screws1, and Surveillance Sticker*1. And if you need a longer ethernet cable, you can find the 18m and 30m ones in the link below. https://www.amazon.com/gp/product/B01AHYKDAK/ (18m)& https://www.amazon.com/gp/product/B08NT199NQ/ (30m) Besides, you can also refer to the attached video for the installation way of this 4K security IP camera. | ReolinkDirect | 2022-08-22 |
| Can it ignore animals like racoons? | 2022-10-20 | Hi. far as I know never ignores anything, It catches anything pass through the camera lines day or night! I hope that answered your question. | Sarkis | 2022-10-20 |
| Can it ignore animals like racoons? | 2022-10-20 | Hello. This outdoor PoE security camera can support motion direction and smart people/vehicle detection. The working principle of motion detection is that camera will judge it as motion when differences in 2 frames reach 0.5%-10% (customize by adjusting motion sensitivity) of the image. When the picture changes, the number calculated and compared will exceed the threshold and instruct the system to automatically make corresponding processing. If the animals like raccoons come to the covered area, their motions may cause image change thus triggering the detection. But if you set up privacy masks for the covered area where animals may pass by, then the detection behind the masks could be avoided. | ReolinkDirect | 2022-10-25 |
| Does this unit record sound audio as well? Or just 2 way talk. | 2022-06-02 | Yes records audio if you have the SD card in. | OurJourney | 2022-06-02 |
| Does this unit record sound audio as well? Or just 2 way talk. | 2022-06-02 | Hello. Yes, this Outdoor PTZ PoE can support audio recording as well as two-way talk. | ReolinkDirect | 2022-06-04 |
| Hi. Is this the best ptz Poe camera out there? | 2022-09-10 | Hello. Yes, RLC-823A is the best PoE Security Camera PTZ Outdoor currently. With the 360° pan & 90° tilt capability, this 4K PTZ PoE camera can focus on minor details in hidden corners. Rich features and functions in Reolink free apps for iPhone, Android, Windows PC, and Mac with no subscription fee, intuitive and easy to navigate with your Reolink PoE security camera systems. | ReolinkDirect | 2022-09-12 |
| Is their a Detection zone grid in the app? So I'll want to exclude the road or other high traffic zones | 2023-04-13 | Hello. Yes, you can refer to the below link to set up the detection zone for this PTZ 4k security camera. https://support.reolink.com/hc/en-us/articles/360018950413 | ReolinkDirect | 2023-04-13 |
| Is their a Detection zone grid in the app? So I'll want to exclude the road or other high traffic zones | 2023-04-13 | Yes there is. The cameras are very advance and have many features. | ML | 2023-04-13 |
| Are the spotlights and siren always on or is there an option to turn either/both off? | 2022-03-27 | This model does (RC-423) not have siren nor spot light. The IR night light can be set to off or auto. The Reolink E1Outdoor has a spot light and siren that can be turned on/off independently. | AXG525 | 2022-03-27 |
| Are the spotlights and siren always on or is there an option to turn either/both off? | 2022-03-27 | Hello, the spotlight and siren can be set independently via Reolink App/Client/NVR, please don't worry about that. | ReolinkDirect | 2022-03-28 |