| us |
Amcrest |
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R14YSK7U3J4IUL |
Verified Purchase |
Vic |
1.0 |
Be Prepared for Disappointment |
A product is only as good as the support behind it. I had most of the software working, but I needed assistance with the app. I called Amcrest tech "support" and throughout the process, I had to repeat myself multiple times for the agent to understand. I have no issue with overseas agents, but they should have a decent command of the English language to assist. This was not the case and eventually the steps that I was instructed to follow, led to cameras not being able to be viewed on the monitor connected directly to the NVR.The agent could not rectify the situation, so I was informed that escalated tech support would call me back. I received no call, so I called back after a few days. Again, I was told that escalated tech support would call me back, but I refused to disconnect the call until I spoke with someone. The "supervisor" called while I was on the call with the agent. I explained the situation and again I followed the instructed steps. This time, the cameras stopped working on my computer. Now they were unable to viewed on the app, the monitor connected to the NVR or the computer. Again, I was told that the situation would be escalated and I would receive a call.Again, there was no call, I called back, was informed someone would call me, I refused to disconnect until I spoke with an escalation tech and someone called while I was on the call with the agent. I followed the instructed steps again, but the software won't recognize my modem/router now. I was informed it would be escalated to U.S. based support out of Houston, TX.That was over two weeks ago. I call every few days to inform them that I have not received a call, they inform me they're sending an email to their Houston support and the process begins anew. Of course, if something were to get stolen or vandalized and not caught on cameras, they won't accept responsibility.I curse the day that I bought these cameras and I should've done more research about the support, or lack thereof, by Amcrest. If you purchase these cameras, you have been warned. |
产品仅与其背后的支持一样好。 我的大部分软件都可以使用，但是我需要该应用程序的帮助。 我称Amcrest Tech为“支持”，在整个过程中，我不得不多次重复自己，让代理商理解。 我对海外特工没有任何问题，但是他们应该对英语有一个不错的指挥来协助。 事实并非如此，最终我被指示遵循的步骤，导致摄像机无法在直接连接到NVR的监视器上查看。代理人无法纠正这种情况，因此我得知我被告知升级的技术支持 会给我回电。 我没有接到电话，所以几天后我回电。 再次，我被告知，升级的技术支持会给我回电，但是我拒绝断开电话，直到我与某人交谈为止。 当我打电话给代理商时，“主管”打电话给。 我解释了这种情况，再次遵循指示步骤。 这次，相机停止在我的计算机上工作。 现在，他们无法在应用程序上查看，该应用程序连接到NVR或计算机。 再次，我被告知情况将会升级，我会接到电话。我打电话给我打电话，通知有人会打电话给我，我拒绝断开连接，直到我与升级技术交谈，有人打电话给有人打电话。 当我打电话给代理商时。 我再次遵循指示步骤，但是该软件现在无法识别我的调制解调器/路由器。 我被告知，它将在德克萨斯州休斯敦的美国支持美国的支持下升级。 我每隔几天打电话通知他们我没有接到电话，他们通知我他们正在向休斯顿的支持发送电子邮件，并且该过程重新开始。 当然，如果要被盗窃或破坏且没有被摄像机捕获，他们就不会承担责任。 Amcrest。 如果您购买这些摄像头，您就会被警告。 |
2024-04-19 |
2024-04-21 05:23:45 |