| us |
Pawfit |
B0CWP5F9Z4 |
R29J3SSLACWDPW |
|
True grits |
2024-04-25 |
1.0 |
3.0 |
Great idea...if it worked *review updated |
Great idea...if it worked *review updated - improved satisfaction |
I'm so disappointed with this that I don't know whether to scream or cry. When I recieved the tracker, I was more than impressed. I was ecstatic at the design and the lightweight aspect.The warm fuzzies quickly vanished when I saw that I couldn't do ANYTHING with this tracker without a paid subscription. I paid. Not only did I sign up for the premium subscription, I paid for a full year. Excited to get started and write a full review of the features in app and on device, I was stopped in my tracks with a crashing app that wouldn't allow me to register the tracker. I ended up on an embarrassingly long loop of attempts and crashes.I contacted the company twice and, to be fair, they responded quickly with a list of steps to get the device working. Unfortunately, the device simply won't activate. After contacting the company, 2 emails were sent out from the company regarding network issues and thanking subscribers for their patience (somewhat presumptuous in my opinion), and I waited about 5 days before attempting to activate the device and have full use of the premium subscription to do a proper review for the device. Alas, I am still unable to activate.So, I went to the app and requested a refund. Guess what...THE APP CRASHED! I just sent a message to the company requesting a refund and hopefully they will have the same sense of urgency as before and respond with confirmation of my refund.I will update this review if anything changes in regards to activation or getting a refund.* I recieved a response from the company within 24 hours regarding the refund. I checked the app and the subscription has been updated to show 'expired' so I'm waiting for the refund to hit my account. Once it hits, I will update this review. |
I'm so disappointed with this that I don't know whether to scream or cry. When I recieved the tracker, I was more than impressed. I was ecstatic at the design and the lightweight aspect.The warm fuzzies quickly vanished when I saw that I couldn't do ANYTHING with this tracker without a paid subscription. I paid. Not only did I sign up for the premium subscription, I paid for a full year. Excited to get started and write a full review of the features in app and on device, I was stopped in my tracks with a crashing app that wouldn't allow me to register the tracker. I ended up on an embarrassingly long loop of attempts and crashes.I contacted the company twice and, to be fair, they responded quickly with a list of steps to get the device working. Unfortunately, the device simply won't activate. After contacting the company, 2 emails were sent out from the company regarding network issues and thanking subscribers for their patience (somewhat presumptuous in my opinion), and I waited about 5 days before attempting to activate the device and have full use of the premium subscription to do a proper review for the device. Alas, I am still unable to activate.So, I went to the app and requested a refund. Guess what...THE APP CRASHED! I just sent a message to the company requesting a refund and hopefully they will have the same sense of urgency as before and respond with confirmation of my refund.I will update this review if anything changes in regards to activation or getting a refund.* I recieved a response from the company within 24 hours regarding the refund. I checked the app and the subscription has been updated to show 'expired' so I'm waiting for the refund to hit my account. Once it hits, I will update this review.* I have recieved a full refund and an offer from the company for a free month subscription to try to get my tracker working. Given the prompt responses and tremendous support from the company, I can honestly say they stand behind their product. In addition to the refund and offer for a free month to troubleshoot, they checked my tracker and found it was indeed caused by network issues. I will give this tracker another go because the tracker itself is a great design and the app looks good. |
2024-04-29 08:47:57 |
2024-04-30 07:23:56 |