| us |
Senso |
B01G8JO5F2 |
R2H4QDKG03JFQG |
Verified Purchase |
A Customer |
2.0 |
Senso Did Not Honor Warranty, Gave Me Runaround Instead |
These Senso earphones break easily, and the company will give you the runaround instead of honoring the warranty. Don't buy! Details below.This was my third purchase of these headphones through Amazon. Each time the product stopped working fairly soon. One was undiagnosable, another the charge port sunk in, and this third one the Bluetooth pairing button sunk in. It was within the 1-year warranty. As requested, I sent photos showing the defect on 3/16/24. On 3/17/24 they said they would replace it. 3/30/24, after no confirmation: "Your replacement order has already been processed, so you will receive the replacement". 4/17/24: "We apologize for the inconvenience you are experienced. We have already asked the concerned department to look into this order, and we assure you that you'll receive replacement. If we are not able to track this order, we'll process another order for you." Today, 4/24/24, I have not received a tracking number or notification of a new shipment.One 30-minute phone call to Amazon resulted in a refund - Senso definitely wasted more than $27 of my time by giving me the runaround instead of replacing the product as per their warranty agreement. So, this is cheap junk from a bad company that will take your money and not live up to their end of the bargain. |
这些Senso耳机很容易断裂，公司将为您提供运营的服务，而不是尊重保修。 不要买！ 下面的详细信息。这是我第三次通过亚马逊购买这些耳机。 每次产品很快就会停止工作。 一个是无法诊断的，另一个是电荷港口沉入的，这是第三个蓝牙配对按钮沉没。它在1年的保修范围内。 根据要求，我发送了照片，显示了3/16/24的缺陷。 他们在3/17/24说，他们将取代它。 3/30/24，未经确认后：“您的替换订单已经处理过，因此您将收到替换”。 4/17/24：“对于您带来的不便，我们深表歉意。我们已经要求有关部门调查此命令，我们向您保证您将收到替代品。如果我们无法跟踪此订单， 我们将为您处理另一个订单。” 今天，4/24/24，我尚未收到新装运的跟踪号码或通知。一次打给亚马逊的30分钟电话导致退款 - Senso肯定浪费了我27美元以上的时间，而是通过给我运行的时间 根据其保修协议更换产品。 因此，这是一家糟糕的公司的便宜垃圾，它将拿走您的钱，而不会辜负他们的讨价还价。 |
2024-04-24 |
2024-04-27 06:22:06 |