| us |
Recacam |
B0BVVW1N19 |
R2OORPBSCU07RH |
Verified Purchase |
Frequent Flyer |
1.0 |
Total lack or Response for help |
I love the cameras as long as they work. We have had more down time then I would like. The support is nonexistent for the camera. We have been overbilled by at least $100., for their Cloud Edge. You can't have an automatic monthly deduction, they tend to cut the service 2-3 days before payment is do. We have tried even making payments earlier this costs us days as it renews on the earlier days. Our overpayment resulted because they say we hadn't paid, even though we have proof of all our payments and here is another ridiculous thing our account with them shows the duplicate payments. We paid twice so as not to lose service expecting to get a refund or at least a credit. Fill out forms, etc doesn't work--a total waste of time. I actually love the cameras for the most part, but we need their service plan Clouds Edge. If only they would at least respond and offer the help not only for the cameras, but their Clouds Edge Service. I am at the point I am going to report the company to the BBB as well as contact the Maryland States Attorney Consumer Protection Division as well as following all legal remedies against this company. It's really a shame Amazon is associating in any way with this company. Gives me a bad taste with regard to Amazon. Betsy |
只要它们工作，我就会喜欢相机。 我们有比我想要的更多的停机时间。 相机的支持不存在。 对于它们的云端边缘，我们至少被灌注至少100美元。 您不能每月自动扣除，他们倾向于在付款前2-3天削减服务。 我们甚至尝试过较早的付款，因为它在早期的日子里续约。 我们的付款之所以导致我们的付款是因为他们说我们没有付款，即使我们有所有付款的证明，这是我们对他们的帐户的另一件荒谬的事情，显示了重复的付款。 我们支付了两次，以免失去期望获得退款或至少信用额的服务。 填写表格等不起作用 - 完全浪费时间。 我实际上很喜欢相机，但是我们需要他们的服务计划云边缘。 如果他们至少会回应并不仅为摄像机提供帮助，还为他们的云边缘服务提供帮助。 我正在向BBB报告该公司，并联系马里兰州的检察官消费者保护部，并遵循针对该公司的所有法律补救措施。 亚马逊以任何方式与这家公司建立联系真是可惜。 让我对亚马逊有不好的品味。 贝蒂 |
2024-05-15 |
2024-05-18 01:36:20 |