| us |
PETLIBRO |
B09S8WMJY9 |
R2ZQX0UZEZFWVC |
|
Ikaris |
2024-06-05 |
2.0 |
5.0 |
Weak motor fails after 2 years |
5.0 out of 5 stars |
Everything about this feeder was pretty good. I'm just really disappointed it only lasted for 2 years, considering how much this costs. The motor always seemed kinda weak to me and now can barely turns the parts to dispense the food. I've factory reset it and have cleaned the unit even though everything moves freely so I don't believe the motor burned out due to a jam or anything like that. Also, made sure to use only food that was small enough for the device. Unfortunately, the warranty is only one year. I will look for another brand. |
Everything about this feeder was pretty good. I'm just really disappointed it only lasted for 2 years, considering how much this costs. The motor always seemed kinda weak to me and now can barely turns the parts to dispense the food. I've factory reset it and have cleaned the unit even though everything moves freely so I don't believe the motor burned out due to a jam or anything like that. Also, made sure to use only food that was small enough for the device. Unfortunately, the warranty is only one year. I will look for another brand.6/19/2024 - Update after working with supportAfter reaching out to Petlibro support on their main site I was able to get a replacement base. Got it up and running again, so I'm updating my rating to 5 stars. Hopefully this one lasts a bit longer. |
2024-06-08 05:18:58 |
2024-06-20 14:00:23 |
| us |
PETLIBRO |
B0B5ZGGWBQ |
R31TXH63NO7VKZ |
Verified Purchase |
Lee Abraham |
2024-05-31 |
2.0 |
4.0 |
It works, but the online component is bad |
未更新 |
I have had a regular Petlibro feeder for a year that works fine (my only real complaint with it is that the display is bright enough to light up a room at night), but decided to upgrade to the Granary with camera for when I am not home. As a feeder, it works fine and is a lot easier to set up a schedule than the non-WiFi version. Potion size can be a bit flaky, but it does what it needs to do.The problem is the online component doesn't work for me. At first I couldn't get the camera to work at all. I could set up a schedule and tell it to dispense food on demand, but the camera would not work no matter what I tried, despite that it was connected to WiFi and had a good signal.I started to check various setting on my router to see if the problem was there. I had Geo-blocking turned on for a number of countries. I turned off blocking for China and suddenly the camera worked. I then blocked traffic to China again and the camera continued to work. I don't think it was actually sending anything to China, it was just a quirk that must have triggered some sort of reset of the connection.So now the camera works when my phone is on my home WiFi network. The problem is, if I leave the house the Petlibro app will not work at all. It says there is a network error and I can't see the feeding schedule, dispense food, or see the camera. I went through my router settings and nothing has fixed the issue. No other device on this router have any problems, so I think the Petlibro feeder is the problem. (I am waiting for support to get back to me, so far they basically just gave me a list of things to try if WiFi isn't work, but it is.)It doesn't appear to be calling home or anything. It is sending out a constant stream of data to \MQTT\, an IoT telemetry/message service, but it's very little data (not enough to be video).The app is annoying, it wants to sell you descant bags for the storage area that it says should be changed every 2 weeks. It has annoying countdown for when the bag needs to be changed in the app. It wants you to subscribe to their cloud service for videos as well.It works as a feeder, but everything else is unreliable. |
Edit: changed my review to 4 stars. I talked to support, who offered to send me a new unit, but in troubleshooting, we fixed the problem and it works fine now.Original review: I have had a regular Petlibro feeder for a year that works fine (my only real complaint with it is that the display is bright enough to light up a room at night), but decided to upgrade to the Granary with camera for when I am not home. As a feeder, it works fine and is a lot easier to set up a schedule than the non-WiFi version. Potion size can be a bit flaky, but it does what it needs to do.The problem is the online component doesn't work for me. At first I couldn't get the camera to work at all. I could set up a schedule and tell it to dispense food on demand, but the camera would not work no matter what I tried, despite that it was connected to WiFi and had a good signal.I started to check various setting on my router to see if the problem was there. I had Geo-blocking turned on for a number of countries. I turned off blocking for China and suddenly the camera worked. I then blocked traffic to China again and the camera continued to work. I don't think it was actually sending anything to China, it was just a quirk that must have triggered some sort of reset of the connection.So now the camera works when my phone is on my home WiFi network. The problem is, if I leave the house the Petlibro app will not work at all. It says there is a network error and I can't see the feeding schedule, dispense food, or see the camera. I went through my router settings and nothing has fixed the issue. No other device on this router have any problems, so I think the Petlibro feeder is the problem. (I am waiting for support to get back to me, so far they basically just gave me a list of things to try if WiFi isn't work, but it is.)It doesn't appear to be calling home or anything. It is sending out a constant stream of data to \MQTT\, an IoT telemetry/message service, but it's very little data (not enough to be video).The app is annoying, it wants to sell you descant bags for the storage area that it says should be changed every 2 weeks. It has annoying countdown for when the bag needs to be changed in the app. It wants you to subscribe to their cloud service for videos as well.It works as a feeder, but everything else is unreliable. |
2024-06-03 03:35:23 |
2024-06-06 07:13:34 |