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us |
Petcube |
B08XXKJGKH |
RUEONX80BLEXO |
|
Dakota Faust |
2024-03-25 |
1.0 |
5.0 |
Go with another brand |
5.0 out of 5 stars |
I loved the brand & then my petcube lite 2 broke after years of love. They would not replace it when it was a loader motor issue. No replacement offered & wanted to me pay another 100$ for a new one. I glad went with another brand. Don’t waste your money on this brand! |
Love it! |
2024-03-27 01:30:24 |
2024-05-06 15:46:51 |
us |
Petcube |
B08XXKJGKH |
R1RXFJYC54N7U9 |
Verified Purchase |
SkylerDiGirolamo |
2024-04-17 |
1.0 |
4.0 |
It broke |
Updated review |
It's only been two years since I bought this. The video stopped working and when I plug/reset it, it's starts making this super annoying clicking sound over and over again. I reached out to the company on their website support chat and was told there was nothing they could do and the warranty only lasts 1 years. I asked if they had any troubleshooting or a way to fix it but they said no. Don't waste your money of this product it won't last very long. |
Okay so basically I bought one of these 2 years ago and it worked great I loved it. Then one day it stopped working and when I initially reached out to customer service the response was not good. However, since then Maris has been excellent and they sent me a brand new replacement. This new one works better than the last and I love being able to check in on my fur baby. I love the audio option so if he's somewhere else in the house I can call him. Excellent product and trustworthy company! |
2024-04-20 00:44:10 |
2024-05-07 10:09:42 |
us |
Petcube |
B08XXKJGKH |
R2D5KOOZEEXQLK |
Verified Purchase |
Cole M.K. Wilson |
2024-03-01 |
1.0 |
5.0 |
The internal machine was Too Loud and the delay was Too Long rendering this Unusable. |
I had some technical difficulties and the customer service was absolutely amazing. |
It was bad enough that the machine was not functional for our needs, the customer service offered help that was taken back in less than 5 business days and then closed the issue. I did not have time to compile the videos they requested, making everything leave a very bad taste. |
No chat bot, no auto-response, but actual real people who clearly care. What a wonderful surprise. |
2024-03-04 05:07:59 |
2024-05-15 01:44:07 |
us |
Petcube |
B0C89SV8VP |
R217UEYQYX17RY |
Verified Purchase |
isadora faria |
2024-04-25 |
1.0 |
5.0 |
Meh it may have worked |
Meh it may have worked. UPDATE |
I bought this and literally 20 minutes after putting it on her collar it fell out of the holder while she was running around and she ate it. So yeah |
I bought this and literally 20 minutes after putting it on her collar it fell out of the holder while she was running around and she ate it. So yeahUpdate: the company reached out to me and mailed out a new tracker. Communication was good and tracker is working well!!! Thank you. Would purchase again. |
2024-04-27 18:35:14 |
2024-05-30 01:04:01 |