| us |
NETVUE |
B0B24ZCS9J |
R2KPQTSZW2SHA1 |
Verified Purchase |
Tone |
1.0 |
Received a defective repack - Netvue/Birdfy customer service is terrible. |
Was shipped a repacked item. Took a couple of days to discover that the rear waterproof charging port didn't work, although the one on top of the camera did work.Contacted NetVue (Birdfy) customer support via chat. Ian (probably not his real name) asked for photos of my Amazon receipt and the QR/serial number of the camera. I uploaded them to chat and Ian acknowledged receipt. Said RMA dept would contact me in 24-48 hours.Got an email 2 days later from Sophia at RMA support asking for photos again. I resent them by email.Waited 2 weeks. No response from NetVue. Got on chat again with Dahryl Anne. She asked for photos again. I uploaded and she acknowledged. "Wait 24-48 hours."2+ days later, back on chat with Ian. Told him that Dahryl Anne or NetVue never responded. He asked for photos again (now 4 times!) He acknowledged receipt. "Wait 24-48 hours."Becoming clear that NetVue chat support is offshored in some distant time zone (maybe India?) Everything has to wait for the earth to turn 10.5 hours. Sending them photos of your defective product seems to be just be a runaround or worse, since they seem to lie about actually receiving them...it's just a stall.Another 10 days and I finally receive a replacement unit. This was a gift for my wife. I'm suitably embarrassed. The replacement seems to work. Only took a month plus 5 hours on chat with NetVue. Wish I could send them a bill for my time.Now... the product review. The weak link is the Birdfy iOS app. Its a disorganized mess and really slow to respond. If you want to look at your camera view, it takes about 20 seconds to connect, even with a strong WiFi signal. The bird is gone by the time you connect.And the printed instructions are on a tiny fold-out paper pamphlet in many languages not much bigger than a playing card. Everything is in faint 4 point type. They should ship it with a jeweler's loupe! Website instructions are also pretty spotty. The iOS app tries to guide you through setup, but it's fairly obtuse. One star only for Birdfy's instructions.After weeks of runaround with customer service I went online to find out more about NetVue. Turns out everyone and everything is in China. No US contacts, no address, nothing except a toll free number and chat. Flashy website written by some PR flack. Outsourced and disorganized customer service. Mediocre product.Indeed, Birdfy/NetVue is for the birds. Can't recommend. |
被运送了一个重新包装的物品。 花了几天时间才发现后防水充电端口不起作用，尽管相机顶部确实有效。接触NetVue（Birdfy）客户支持通过聊天。 伊恩（可能不是他的真名）要求提供我的亚马逊收据的照片以及相机的QR/序列号。 我上传了他们聊天，伊恩承认收据。 说RMA部门将在24-48小时内与我联系。 我通过电子邮件对他们感到不满。等待了2周。 没有NetVue的响应。 再次与Dahryl Anne聊天。 她再次要求照片。 我上传了，她承认。 “等待24-48小时。” 2天后，与Ian聊天。 告诉他达里尔·安妮（Dahryl Anne）或奈特维（Netvue）从未回应。 他再次要求照片（现在4次！）他承认收据。 “等待24-48个小时。”清楚地表明，在某个遥远的时区（也许是印度），NetVue聊天支持是分开的，一切都必须等待地球到达10.5小时。 向他们发送有缺陷的产品的照片似乎只是一个分类或更糟糕的是，因为他们似乎骗了实际收到它们...这只是一个失速。另一个10天，我终于收到了一个替换单元。 这是给我妻子的礼物。 我很尴尬。 替代似乎有效。 与Netvue聊天只花了一个月加5个小时。 希望我可以为我的时间发送账单。现在...产品评论。 薄弱的链接是Birdfy iOS应用程序。 这是一个混乱的混乱，反应迟缓。 如果您想查看相机视图，即使使用强烈的WiFi信号，它也需要20秒钟才能连接。 当您连接时，鸟已经消失了。印刷说明是在许多语言的小折叠式纸手册上，没有比纸牌大得多。 一切都以微弱的4分类型为单位。 他们应该用珠宝商的助理运送它！ 网站的说明也很少。 iOS应用程序试图指导您进行设置，但这很钝。 一颗明星仅用于Birdfy的指示。在通过客户服务进行了数周后，我在网上找到了有关Netvue的更多信息。 事实证明每个人，一切都在中国。 没有美国联系人，没有地址，除了免费电话和聊天之外，没有什么。 浮华的网站由某些公关flack撰写。 外包和混乱的客户服务。 平庸的产品，鸟类/净值是针对鸟类的。 不推荐。 |
2024-06-10 |
2024-06-13 06:50:57 |