| us |
JLab |
B09RGB47FJ |
R33HATB3UG38VH |
Verified Purchase |
simtube |
2023-07-16 |
1.0 |
4.0 |
\nTouch controls dont work!!!\n |
4.0 out of 5 stars |
I was able to \ tap control in case to reset\ i cant get the volumes to work at all. If i press long enough it will skip video sometimes. These are brand new out of box. I just charged them and started using them. Am i missing something? |
I was able to \ tap control in case to reset\ i cant get the volumes to work at all. If i press long enough it will skip video sometimes. These are brand new out of box. I just charged them and started using them. Am i missing something? Had to mess with it, after resetting it several times - finally got it to work. Rest you finger on your face when tapping. |
2023-07-19 02:46:15 |
2024-01-17 03:37:27 |
| us |
JLab |
B09RGB47FJ |
R1SL5LSLLMQ0ST |
Verified Purchase |
Christopher C. |
2023-12-29 |
1.0 |
3.0 |
Left Earbud Stopped Working after 2 Weeks |
(UPDATED) Left Earbud Stopped Working after 2 Weeks |
I really enjoyed using these headphones until the left earbud stopped working after two weeks! Setup was easy with my iPhone 13. I loved the integrated USB cable in the carrying and charging case. However, after using these headphones during my exercise routine about four times, the left earbud shut off in the middle of a song. I followed the online help video to reset the earbuds and reconnect them to my phone, but the left earbud never turned on. Placing the left earbud in the case did not trigger the charging light. It seems like something happened to prevent the left earbud from getting power.I sent an email to JLab asking for help on Friday, 22 December, but I have not received a personal reply. I realize this is in the middle of holiday shopping season.Overall, these earbuds had so much potential to be a great deal, but the pair I received did not meet my needs. I am trying to exchange them for a pair that works properly. |
UPDATE, 1-star to 3-stars, 2 January 2024: JLab replied to my email to address the malfunctioning earbud. After sending evidence of my problem to the support team, JLab offered me a free replacement product. Those new earbuds should arrive within 5-7 days.-----I really enjoyed using these headphones until the left earbud stopped working after two weeks! Setup was easy with my iPhone 13. I loved the integrated USB cable in the carrying and charging case. However, after using these headphones during my exercise routine about four times, the left earbud shut off in the middle of a song. I followed the online help video to reset the earbuds and reconnect them to my phone, but the left earbud never turned on. Placing the left earbud in the case did not trigger the charging light. It seems like something happened to prevent the left earbud from getting power.I sent an email to JLab asking for help on Friday, 22 December, but I have not received a personal reply. I realize this is in the middle of holiday shopping season.Overall, these earbuds had so much potential to be a great deal, but the pair I received did not meet my needs. I am trying to exchange them for a pair that works properly. |
2024-01-01 05:04:41 |
2024-01-03 10:02:30 |