us |
1MORE |
B09Q33DGCS |
R34N61G3LOYZQJ |
|
chuck akins |
1.0 |
No Support, buy hey, Nice Website! |
WARNING: This is VERY LONG but I have all documented and saved.Don’t have a listening experience to share about the Evo’s because they would not pair to any device in the house. I was very hopeful when I read reviews, looked at 1More’s website and details about WNR and how the Evo’s have found a solution to wind noise… alas, no joy!So, I approach Customer Service and attempt to reach them by phone for an assist in maybe resetting the earbuds so they would pair? Something simple one would think, right? Wrong! What I got was a recording stating that because of COVID the entire company moved to work from home, there is NO PHONE Support available. If you have an issue, email (not chat, email) Customer Support and someone will get back to you within 24 hours.Sad that I had to resort to email solution instead of immediate help I went ahead and dutifully followed the archaic process they called support and sent the email. The next day (20 hours or so) I get a response to my multiple, very specific 3 questions email. The response was a sloppy attempt at copy/paste for base instructions that had nothing to do with my issue… it was glaringly obvious they did not really even look at my email… my guess is a bot picked out the word “Pair” from my email and it sent the barely related, non specific copy/paste response to me. So, what next? Ah, email again… at this point I am no longer sad about not getting my earbuds to work I am frustrated that I can’t get any actual live person help or even an intelligent bot 🤨 I send the email letting them know they did not actually read my last email because of all I stated above, is there actual support or what am I to do? Again, I asked 2 separate questions and each stood alone specific to the non pairing.The response from them this time was 48 hours later and the response was that I could return them (obviously). Surprised that was the response instead of customer support or technical support attempt to resolve, just return them, we will send you new ones after we get our other pair back if you like or we can refund you, my decision.Likely, if you are still reading this, you already know my decision. If I can’t get help now, is this company going to even be around in a year if they truly have no concept of customer support?Refund please. Still sad I didn’t get to hear them, but likely for the best anyway.As a footnote… should have bought thru Amazon instead of direct from 1More, the return process would have been easier. |
警告:这很长,但我都记录下来并保存了。没有聆听体验可以分享有关EVO的聆听经验,因为它们不会与房屋中的任何设备配对。 当我阅读评论时,我非常有希望 在重置耳塞时,它们会配对? 一个简单的人会想,对吧? 错误的! 我得到的是一张录音,说明整个公司都在家里工作,因此没有电话支持。 如果您有问题,请发送电子邮件(而不是聊天,电子邮件)客户支持,并且有人会在24小时内与您联系。 支持并发送电子邮件。 第二天(20小时左右),我会回复我的多个非常具体的3个问题电子邮件。 回应是一种草率的尝试/粘贴的尝试,以获取与我的问题无关的基本说明……显而易见,他们甚至没有真正看过我的电子邮件……我的猜测是一个bot从我的来看的“对”一词。 电子邮件,它向我发送了几乎相关的非特定副本/粘贴响应。 那么,接下来呢? 啊,再次发送电子邮件……在这一点上,我不再难过不让我的耳塞上班我感到沮丧,因为我无法获得任何实际的现场人员帮助,甚至是一个聪明的机器人🤨🤨我发送电子邮件让他们知道他们没有 实际上是因为我上面所说的所有内容阅读了我的最后一封电子邮件,是有实际的支持还是我该怎么办? 再次,我问了两个单独的问题,每个问题都独自一人特别是非配对的。 惊讶的是,这是回应,而不是客户支持或技术支持尝试解决的尝试,只需退还它们,如果您愿意,我们会寄给您新的,或者我们可以退款,或者我们可以退还您的决定。 仍在阅读本文,您已经知道我的决定。 如果我现在无法获得帮助,如果这家公司真的没有客户支持的概念,该公司是否会在一年之内出现? 仍然很伤心,我没有听到他们的声音,但无论如何还是最好的。 |
2024-05-03 |
2024-05-21 10:48:18 |