| us |
litokam |
B09CH4L7M4 |
RWUO3KCTIVX8B |
Verified Purchase |
gjdome |
2024-04-19 |
1.0 |
5.0 |
Poor Customer Service |
Poor Customer Service /Updated to 5 Star |
Received the camera on time and in good condition. Went to set up the camera, downloaded the app, no problem. Watched the setup videos from Litokam plus a couple on You Tube. For three days I tried to get Wi-Fi to connect. \Connection failed\. Tried calling Litokam but got message phone system not working go on line. Went on line... Live Chat... was to told to reboot my Wi-Fi so I did but the call dropped? Went back to Live chat and it would not answer. Did this for over a week. Finally sent an E-Mail to support and got an answer back within a couple of hours asking if I had a 5GHz router. I responded I had a Dual Band Router and never heard from them again. It's been two weeks trying to set up this camera. I understand this could be a defective unit and normally I would reorder a new one but since I can't get customer service I can't see waisting my time. Plenty of other brands out there. |
I am updating my original1 star review to 5 Stars. After the frustration of not being to able to get any real help, I sent an E-mail to Litokam and was surprised to get a response within a few hours. I was sent more instructions to try OR they would send me an upgrader 5 GHz Camera at no charge. I tried the instructions to no avail and sent in a reply for the upgrade. I received the camera a few days later and boom! It set up immediately and works great. Picture quality is outstanding, sound is good and tracking is reasonable. I am very happy with the camera and feel much better about their customer service. With all the new technology with Live Chat, Download Videos and such, an old fashion E-Mail got the job dome.Received the camera on time and in good condition. Went to set up the camera, downloaded the app, no problem. Watched the setup videos from Litokam plus a couple on You Tube. For three days I tried to get Wi-Fi to connect. \Connection failed\. Tried calling Litokam but got message phone system not working go on line. Went on line... Live Chat... was to told to reboot my Wi-Fi so I did but the call dropped? Went back to Live chat and it would not answer. Did this for over a week. Finally sent an E-Mail to support and got an answer back within a couple of hours asking if I had a 5GHz router. I responded I had a Dual Band Router and never heard from them again. It's been two weeks trying to set up this camera. I understand this could be a defective unit and normally I would reorder a new one but since I can't get customer service I can't see waisting my time. Plenty of other brands out there. |
2024-04-22 01:55:33 |
2024-04-29 04:11:00 |