| us |
litokam |
B09CKQ7KW1 |
R290JSQL80H85Q |
Verified Purchase |
bbaker |
2024-03-18 |
1.0 |
3.0 |
ZERO CUSTOMER SERVICE |
3.0 out of 5 stars |
I purchased this camera an it connected fine to my WiFi, but would not connect to the app on my iPhone. I called 2 different numbers for customer service- 1 rings for a while & then disconnects; the other says we are unable to help you at this time - try online chat. I tried online chat several times and got a message that they were away & couldn’t help. I finally go what I think is a human on online chat & they took me through the steps in the booklet, which I had ALREADY DONE SEVERAL TIMES. Finally when I told them I had done that several times they stopped talking to me. I did all of the above several times over several days & now I am giving up & returning both cameras that I bought- absolutely ridiculous!! |
UPDATE: The company contacted me very apologetically and replaced the cameras I bought at no charge. Their customer service department reached out several times to ensure I was satisfied. I increased the review to a 3 because I haven’t had time to try out the cameras. Will update again once I’ve played with them a bit.I purchased this camera an it connected fine to my WiFi, but would not connect to the app on my iPhone. I called 2 different numbers for customer service- 1 rings for a while & then disconnects; the other says we are unable to help you at this time - try online chat. I tried online chat several times and got a message that they were away & couldn’t help. I finally go what I think is a human on online chat & they took me through the steps in the booklet, which I had ALREADY DONE SEVERAL TIMES. Finally when I told them I had done that several times they stopped talking to me. I did all of the above several times over several days & now I am giving up & returning both cameras that I bought- absolutely ridiculous!! |
2024-03-23 01:42:27 |
2024-06-02 12:50:19 |