| us |
REOLINK |
B07H3QVZQ2 |
R2C9LMVI1NT6JB |
Verified Purchase |
Kris |
1.0 |
Customer Service Is AWFUL. Faulty cameras. Go buy something else.
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I had one camera dead on arrival, I contacted customer service to get a replacement, and they make you jump threw so many hoops you can’t get any help.I am very tech savvy, and had no problems setting up all the cameras myself. When one camera arrived dead, I tried to get a replacement. Naturally, they wanted to troubleshoot it first.They sent me various links to guides, I followed them all and the camera still did not work properly.Next they asked if my firmware was up to date. My unit is set to auto update, and when I clicked the manual “check for updates” button, it said it was up to date. They told me I was wrong, and sent an attachment to download and manually update it. This caught me off guard, as it seems like their auto updater should have got any available updates. This part annoyed me because I know if it was someone like my older parents handling this, they probably wouldn’t know how to manually download and update firmware.After manually updating to the firmware they sent me, my camera still did not work. They gave me more steps to troubleshoot, and kept saying I must be doing something wrong. None of their suggestions have solved the issue.At this point I figured “nothing helped, they will probably send me a replacement now.” NOPE! They wanted me to make a video recording of the entire troubleshooting process and email it to them. Reluctantly, I made the video, only to discover that the file was way too large to upload to the email. I told them this and they told me I have to upload it to a website that allows bigger uploads.After running into issues with the video, they said they need to call me to troubleshoot over the phone with me. Then I find out that they’re in some foreign country, and their business hours don’t line up with mine.So after failing to get on a call with them, they closed the ticket and haven’t gotten a replacement for the faulty camera.The motion section is horrible. I have spent way too long trying to fine tune the detection, and I finally just turned it off. I set the detection envelopes so that it had to detect for 5+ seconds, and I was getting false detections repeatedly. It got to the point where it wasn’t even worth trying to use it. I have a Ring camera as well, so I just let the motion detection of that alert me.Garbage customer service; and when dealing with security cameras it’s not worth the hassle when you spend that much on their product. Save yourself the heartache and go buy a Ring. |
我到达时有一台相机死亡，我联系了客户服务以获得替代品，它们使您跳了很多圈，您无法获得任何帮助。我很精通技术 。 当一台相机死亡时，我试图替换。 自然，他们想先对其进行故障排除。他们向我发送了各种指南的链接，我遵循了所有的链接，相机仍然无法正常工作。接下来，他们问我的固件是否最新。 我的设备设置为自动更新，当我单击手册“检查更新”按钮时，它说它是最新的。 他们告诉我我错了，并发送了一个附件以下载并手动对其进行更新。 这使我措手不及，因为他们的自动更新机应该有任何可用的更新。 这部分使我烦恼，因为我知道是否是像我的年长父母这样处理的人，他们可能不知道如何手动下载和更新固件。在手动更新他们发送给我的固件后，我的相机仍然无法正常工作。 他们给了我更多的步骤来进行故障排除，并一直说我必须做错了什么。 他们的建议都没有解决这个问题。在这一点上，我认为“没有任何帮助，他们现在可能会给我替换。” 没有！ 他们希望我对整个故障排除过程进行视频录制，然后通过电子邮件将其发送给他们。 我很不情愿地制作了视频，只是发现文件太大而无法上传到电子邮件。 我告诉他们这件事，他们告诉我我必须将其上传到一个允许更大上传的网站。在视频问题上遇到问题后，他们说他们需要打电话给我与我通过电话进行故障排除。 然后我发现他们在某个国外，而且他们的工作时间与我的工作时间不一致。 相机。运动部分很恐怖。 我花了太长时间尝试微调检测，终于将其关闭了。 我设置了检测信封，以便它必须检测5秒以上，并且我反复发现错误的检测。 到甚至不值得尝试使用它的地步。 我也有一个环形摄像头，所以我只是让动作检测到警报我。 在处理安全摄像机时，当您花费太多产品上时，不值得麻烦。 为自己节省心痛，去买戒指。 |
2023-10-11 |
2023-10-17 08:06:10 |