| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Can i wear with glasses? | 2023-05-27 | Yes, i wear with my sunglasses all the time. I got them for my phone so i can drive as i'm talking. | lynn baker | 2023-05-27 |
| Can i wear with glasses? | 2023-05-27 | Yes my grandson wears glasses there just fine! | robbie | 2023-05-27 |
| Can i wear with glasses? | 2023-05-27 | Yes but my right one is going out did not last very long looking for another pair | Scott Beavers | 2023-05-28 |
| When i talk in phone call mode, the person i’m calling can barely hear me. he said it was like i was speakerphone but far away. what can i do? | 2023-04-08 | I have yet to have a phone call on mine but, the others I've had I had to make sure the volume is up on my phone. Or maybe to speak directly into the phone. Get someone to call you and experiment how it works best. | Lee M. | 2023-04-08 |
| How long does it take to charge the case? Its been at 86 for 10 minutes now | 2023-05-29 | It takes two hours to fully charge the charging case. | TongTong Direct | 2023-06-01 |
| Can you use on your android tablet? | 2023-05-26 | These wireless earbuds are of excellent quality.. the clarity is superb..I wish my hearings were as good.. they came fully charged and to pair them only took seconds.. I ordered a pair for my daughter for her birthday day now she's ordering them for her boyfriend.. well worth the price.. so go ahead and get yourself the wireless earbuds you won't be sorry.. | H.b. | 2023-05-26 |
| The buds are connected and work for pause, play, etc but the sound is still coming from the phone and not the buds. What am i doing wrong? | 2023-04-17 | Thanks for your inquiry. 1. Clear Your Bluetooth pairing on your phone first. 2. Then reset the headset and reconnect. After you try and the problem still exists, please contact us through the Amazon Message Center for after-sales warranty. | Yanly US | 2023-04-18 |
| The buds are connected and work for pause, play, etc but the sound is still coming from the phone and not the buds. What am i doing wrong? | 2023-04-17 | The buds are not connected to the bluetooth. Open your bluetooth on your phone and it will give you a list of bluetooth that is available. Your buds have a series of numbers for bluetooth, when you see it on your phone hit it and it will connect. | Lee M. | 2023-04-18 |
| How can I turn the light off? | 2023-06-08 | The light is turned off naturally. This means that after you use the headphones, you will put them into the charging case to charge them. When the two headphones are fully charged in the charging case, the indicator light will turn off. | TongTong Direct | 2023-06-09 |
| What is the range? I saw a review stating only 8ft. Mine disconnect after 13ft. | 2023-03-29 | I'd say 10 - 15 feet | BoDoGG | 2023-03-29 |
| What is the range? I saw a review stating only 8ft. Mine disconnect after 13ft. | 2023-03-29 | I've never measured but, 15 ft sounds right. | Lee M. | 2023-03-29 |
| What is the range? I saw a review stating only 8ft. Mine disconnect after 13ft. | 2023-03-29 | Mine are at 20 feet without walls. But if I'm in the house, walls do start interfering at about 15 to 20 feet. | Richard P. | 2023-03-29 |
| What is the range? I saw a review stating only 8ft. Mine disconnect after 13ft. | 2023-03-29 | It's 10M /32.8ft; the distance depends on whether there's a wall in the space you're using. If there is a wall in the middle of your range, the connection distance will be reduced. | Yanly US | 2023-03-31 |
| Ca the charging case charge a phone as well? | 2023-04-20 | Hello there, Thanks for your inquiry. No, the charging case is used to charge two earbuds, it cannot charge phones. | TongTong Direct | 2023-04-21 |
| How can I turn them off? | 2023-06-08 | The light is turned off naturally. This means that after you use the headphones, you will put them into the charging case to charge them. When the two headphones are fully charged in the charging case, the indicator light will turn off. | TongTong Direct | 2023-06-09 |
| Do these have power buttons on them? | 2023-03-04 | Yes. Also, it controls the volume, move forward to the next song or back to the previous song, answer and disconnect calls. | Tee | 2023-03-05 |
| Do these have power buttons on them? | 2023-03-04 | I don't believe so, they power up when you take them out of the charger case. | Trish | 2023-03-05 |
| Do these have power buttons on them? | 2023-03-04 | The volume control button of this headphones is touchable. You can watch the video in Q&A, which will tell you how to use it. | Yanly US | 2023-03-06 |
| Are these wireless rechargeable? | 2023-03-03 | Yes. I charge them nightly. | Y. Samuels | 2023-03-03 |
| Are these wireless rechargeable? | 2023-03-03 | They have a charging case, much like air pods. The ear buds charge while in the case. The case can be plugged in via USB-C cable, when needed. | Edward Alexander | 2023-03-03 |
| Are these wireless rechargeable? | 2023-03-03 | No, the headphones does not support wireless charging, but the charging case can be recharged once it is fully charged. | Yanly US | 2023-03-06 |
| Can you please have physical buttons, or touch control? | 2023-05-18 | Oh yeah, that's the best part. It has a button where you press to receive a call or end a call, no more accidental touch, u have to press the button. | Irene mutonyi | 2023-05-19 |
| Can you please have physical buttons, or touch control? | 2023-05-18 | you have to push a tiny button in | Suzisms | 2023-05-19 |
| Can you please have physical buttons, or touch control? | 2023-05-18 | Yes,touch control | Harvey Forbes | 2023-05-20 |
| Hello my left earbud volume is significantly lower volume than the right as if its going out? | 2023-03-08 | Hello there, Thanks for your inquiry. We are so sorry to hear that and apologize for all the inconvenience caused to you. With regard to the problem you are facing, we suggest you try the following: 1. Use a cotton swab to clean both headphones to see if any foreign matter is clogged. 2. After cleaning, try resetting the headphones. After you have tried the above two tips, the problem still exists, we suggest you contact us through the Amazon Message Center for after-sales warranty. | Yanly US | 2023-03-09 |
| Do these last 10 hours playing music? | 2023-02-24 | Hello there, Thanks for your inquiry. Yes, its single-charge playback time more than 10 hours, with a charging case playback time of 50 hours. A dual digital LED power display on the outside of the case is used to display the power level of the charging case and the Bluetooth headphones. When charging the case, the LED lights will flash from 1 to 100. | Yanly US | 2023-02-25 |
| Does the outer LED lights on the case ever turn off? | 2023-05-29 | Yes | chris | 2023-05-29 |
| Does the outer LED lights on the case ever turn off? | 2023-05-29 | Yes | Sarina Dodson | 2023-05-30 |
| Is this a MagSafe case? | 2023-05-30 | It’s a hard case I use it every day . | tillisa campbell | 2023-05-30 |
| Do these auto connect and disconnect when removing/replacing in the charging case? | 2023-06-16 | Yes | luis | 2023-06-16 |
| Do these auto connect and disconnect when removing/replacing in the charging case? | 2023-06-16 | Yes once you take them out they’ll connect to your phone | Rich B | 2023-06-16 |
| Do these auto connect and disconnect when removing/replacing in the charging case? | 2023-06-16 | When I done using the bluetooths I turn them off the bluetooth setting.. I never use auto on and off thru the charging case..I always use the bluetooth setting.. I order these bluetooths for my daughter's birthday.. she was surprised how fast they paired.. the quality is absolute..my daughter then ordered the bluetooths for her boyfriend.. I highly recommend these.. | H.b. | 2023-06-16 |
| Do these auto connect and disconnect when removing/replacing in the charging case? | 2023-06-16 | Yes they do. I bought these to work out. So far no complaints here. I'm very glad I purchased them. | Twdfan | 2023-06-16 |
| When I accept a phone call the volume on the headphone automatically maximizes on my iphone 12. I've tried resetting, on another phone, pairing. Why?? | 2023-06-07 | Hello there, We are very concerned that your product may be a defective one, and we would like to replace it with a new one. Could you plz contact us By Amazon Message Center for Product after-sales Warranty? | TongTong Direct | 2023-06-09 |
| Are these water proof or at least resistance? | 2023-03-10 | I don't have an actual answer for that sadly, I haven't dropped them in water or anything by accident, at most I've used them while walking in the rain if that helps | Jose Gomez | 2023-03-10 |
| How can I tell how much charge is left on either earbud? My display does not stop flashing from top to bottom when case is not connected to charger? | 2023-02-26 | You should b able to see on the screen. Take one out and put it back. Then try the same thing with the other one. | Lyndia Marie Herron | 2023-02-26 |