| 问题 | 提问时间 | 答复内容 | 回复人 | 回复时间 |
|---|---|---|---|---|
| Motion detection without the light? i’m using this in my barn to monitor horses. | 2023-03-19 | Hello, this 4G LTE Cellular Security Camera can be set to send an alert or message when it detects a moving person or animal. You can set the white light to turn on or off | ANRAN US DIRECT | 2023-03-20 |
| can you set it to block vehicles as it would be place for buildings along the road to save data cost ? Our need of people is the main reason | 2023-03-12 | Hello, of course; our 4g camera is human detection mode, only when people and animals are detected will it trigger detection and alert, this will be more power saving and save traffic | ANRAN US DIRECT | 2023-03-14 |
| Can you continuously record 24/7 or only motion events? | 2023-02-08 | Sorry our 4G cellular cameras do not support 24/7 recording; the cameras have a human detection function which saves data traffic; if you need motion detection to record animals or other moving objects, you can Pay As You Go for this function. | ANRAN US DIRECT | 2023-02-09 |
| What does the camera include in the package ？ | 2023-02-08 | Hello, our products include： 1X ANRAN 4G camera 1X Solar panel 1X SIM card (pre-installed) 1X 32GB memory card (pre-installed) 1X Type-C charging cable 1X Multilingual manual | ANRAN US DIRECT | 2023-02-09 |
| What are the monthly payments for? I read and reread but still confused. | 2023-03-09 | Video could not be loaded | ANRAN US DIRECT | 2023-03-14 |
| Where are videos stored? Do I have to disconnect it or go outside to the physical camera to see a memory card? | 2023-04-14 | Dear customer, the video is saved to your SD card, you can also view the recorded video in the ANRAN application. | ANRAN US DIRECT | 2023-04-22 |
| How much do you charge for your pay-as-you-go service? | 2023-02-17 | Video could not be loaded | ANRAN US DIRECT | 2023-02-22 |
| How much do you charge for your pay-as-you-go service? | 2023-02-17 | Hi, You only need to pay for the SIM card traffic according to your needs, our 4G camera will give you a pre-loaded 100M SIM card, when the traffic runs out you need to buy a traffic package; the price of the package is 3GB traffic 19.99$ (30 days) 9GB traffic 53.99$, or you can use your own SIM card and the traffic package that comes with it, but please make sure you Choose a SIM card that is operated by AT&T and T-mobile | ANRAN US DIRECT | 2023-03-14 |
| Does this camera have live video streaming? | 2023-02-16 | Hello, Our Anran 4G LTE cellular camera support real-time view, in addition, you can also view playback video.If you have any questions, you can contact our 24-hour customer service team through the manual | ANRAN US DIRECT | 2023-02-22 |
| Does it work with verizon/ AT&T? | 2023-02-08 | Hi,Our Anran 3G/4G security cameras support the 4G network including [ T-Mobile, and AT&T]. A prepaid 4G SIM card which has 100M/7 day free data is included in the package. | ANRAN US DIRECT | 2023-02-09 |
| How Farr out does the motion detection work? | 2023-02-27 | Hello, the motion detection distance of this ANRAN 4G LTE Cellular Security Camera is about 10 meters.If you have any questions you are welcome to contact us at any time | ANRAN US DIRECT | 2023-02-28 |
| How Farr out does the motion detection work? | 2023-02-27 | Video could not be loaded | ANRAN US DIRECT | 2023-03-02 |
| Which app can i use to connect the camera?can i connect this camera with arcctv app? and is the camera compatible with nvr or dvr? | 2023-03-17 | Video could not be loaded | ANRAN US DIRECT | 2023-03-20 |